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HP PROLIANT 580554-001 User Manual Download Page 56

 

Troubleshooting 56 

General diagnosis flowchart 

 
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the 

problem, or if the other flowcharts do not fix the problem, use the following flowchart. 

    

Item See 

1 

"Symptom information (on page 53)" 

2 

"Loose connections (on page 54)" 

3 

"Service notifications (on page 54)" 

4 

The most recent version of a particular server blade or option firmware 
is available on the HP Support website (http://www.hp.com/support). 

5 

"General memory problems are occurring" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the HP 

website (http://www.hp.com/support) 

6 

•

 

Maintenance and service guides for p-Class server blades, located 

on the Documentation CD or the HP website 
(http://www.hp.com/products/servers/proliant-bl/p-class/info) 

•

 

Maintenance and service guides for c-Class server blades, located 

on the Documentation CD or the HP website 
(http://www.hp.com/go/bladesystem/documentation) 

7 

•

 

Maintenance and service guides for p-Class server blades, located 

on the Documentation CD or the HP website 

(http://www.hp.com/products/servers/proliant-bl/p-class/info) 

•

 

Maintenance and service guides for c-Class server blades, located 

on the Documentation CD or the HP website 

(http://www.hp.com/go/bladesystem/documentation) 

•

 

"Hardware problems" in the 

HP ProLiant Servers Troubleshooting 

Guide

 located on the Documentation CD or on the HP website 

(http://www.hp.com/support) 

8 

•

 

"Server information you need" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or on the 

HP website (http://www.hp.com/support) 

•

 

"Operating system information you need" in the 

HP ProLiant 

Servers Troubleshooting Guide

 located on the Documentation CD 

or on the HP website (http://www.hp.com/support) 

9 

"HP contact information (on page 75)" 

   

Summary of Contents for PROLIANT 580554-001

Page 1: ...HP ProLiant BL2x220c G6 Server Blade User Guide Part Number 580554 001 November 2009 First Edition ...

Page 2: ...rs or omissions contained herein Microsoft Windows Windows Server and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Intended audience This document is for the person who installs administe...

Page 3: ...sure 15 Installing server blade options 15 Installing interconnect modules 15 Interconnect bay numbering and device mapping 16 Connecting to the network 16 Installing a server blade 16 Completing the configuration 18 Hardware options installation 19 Introduction 19 Hard drive option 19 Memory options 22 Memory subsystem architecture 23 Single dual and quad rank DIMMs 23 DIMM identification 23 Memo...

Page 4: ...dition 45 Redundant ROM support 45 USB support and functionality 46 Diagnostic tools 46 HP Insight Diagnostics 46 HP Insight Diagnostics survey functionality 47 Integrated Management Log 47 Array Diagnostic Utility 47 Remote support and analysis tools 48 HP Insight Remote Support software 48 Keeping the system current 48 Drivers 48 ProLiant Support Packs 49 Operating system version support 49 HP S...

Page 5: ...n Union regulatory notice 69 Disposal of waste equipment by users in private households in the European Union 69 Japanese notice 70 BSMI notice 71 Chinese notice 71 Korean notice 71 Laser compliance 71 Battery replacement notice 72 Taiwan battery recycling notice 72 Electrostatic discharge 73 Preventing electrostatic discharge 73 Grounding methods to prevent electrostatic discharge 73 Specificatio...

Page 6: ...rial label pull tab 3 Server blade release lever 4 Server A serial label pull tab 5 Server A Power On Standby button Front panel LEDs Item Description Status 1 Server B system power LED Green On Amber Standby auxiliary power available Off No power available to server 2 Server B UID LED Blue Identified Blue flashing Active remote management ...

Page 7: ...k activity Off No link or activity 6 Server A health LED Green Normal Flashing Booting Amber Degraded condition Red Critical condition 7 Server A UID LED Blue Identified Blue flashing Active remote management Off No active remote management 8 Server A system power LED Green On Amber Standby auxiliary power available Off No power available to server Actual NIC numbers depend on several factors incl...

Page 8: ... 1 12 Processor socket 2 populated 13 Internal USB connector Server B system board components Item Description 1 Hard drive connector 2 Processor socket 1 populated 3 System battery 4 DIMM slots processor 2 5 Server B serial number label 6 Processor socket 2 populated 7 Signal connector 8 System maintenance switch 9 DIMM slots processor 1 10 Internal USB connector DIMM slot numbering For installat...

Page 9: ...s Mezzanine connector definitions Item PCIe support Server support Mezzanine connector 1 x8 Type I mezzanine card only Server A only Mezzanine connector 2 x8 Type 1 mezzanine card only Server B only A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds ...

Page 10: ...sition the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Access components CAUTION The jackscrews control the unseating and seating of critical system connectors Failure to use the jackscrews to remove and install the server...

Page 11: ...the server blade Use the virtual power button selection through iLO 2 for both server A and server B This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the server A and server B Power On Standby buttons This method initiates a controlled shutdown of applications and the OS before the server blade enters standb...

Page 12: ...inning any installation procedure Improper grounding can cause ESD Access the internal server components To access internal server components remove server B assembly from server A assembly WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly groun...

Page 13: ...tor 7 Lift the server B assembly from the server A assembly and then place it on the work surface with the system board facing up Install the server B assembly For access component identification see Access components on page 10 1 Engage the front edge of the server B assembly with the front edge of the server A assembly CAUTION To avoid possible damage to mezzanine card cables route any cables so...

Page 14: ...cal system connectors Failure to use the jackscrews to remove and install the server B assembly can cause the system boards to fail 4 Engage the threads on jackscrew 1 and tighten six turns clockwise 5 Engage the threads on jackscrew 2 and tighten fully 6 Tighten jackscrew 1 fully ...

Page 15: ... enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support Installing server blade options Before installing and initializ...

Page 16: ...em enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pas...

Page 17: ...Setup 17 1 Remove the device bay blank 2 Remove the enclosure connector cover 3 Install the server blade ...

Page 18: ...Setup 18 Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 19: ...fore beginning any installation procedure Improper grounding can cause electrostatic discharge CAUTION To avoid damage to the server blade do not operate the server blade unless both processor sockets are populated with a processor and heatsink Hard drive option Each server supports one internal SATA drive WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the int...

Page 20: ... 10 hard drive carrier screw and loosen the two system board thumbscrews Then slide the system board toward the rear of the enclosure and remove the hard drive carrier o To remove the hard drive carrier from the server B assembly remove the T 10 hard drive carrier screw and then remove the hard drive carrier ...

Page 21: ...Hardware options installation 21 6 Prepare the hard drive carrier 7 Install the hard drive in the carrier 8 Install the hard drive assembly ...

Page 22: ...w o To install the hard drive assembly in server B first slide the hard drive assembly into position on the hard drive connector and then install the hard drive carrier retention screw 9 If removed install the USB device 10 Install the server B assembly on page 13 11 Install the server blade Installing a server blade on page 16 Memory options IMPORTANT This server blade does not support mixing RDI...

Page 23: ...odes This server blade supports either Registered PC3 DIMMs RDIMMs or Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an under...

Page 24: ...QuickSpecs on the HP website http www hp com Memory configurations To optimize server blade availability the server blade supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 8 bit error correction depending on the specific DIMM type This mode is the default option for this server blade Mirrored Memory provides maximum prot...

Page 25: ...blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The server blade provides no...

Page 26: ...3 for any processor DIMMs installed on channel 1 and channel 2 of an installed processor must be identical In multi processor configurations each processor must have a valid Mirrored Memory configuration In multi processor configurations each processor may have a different valid Mirrored Memory configuration Multi processor Mirrored Memory population order For Mirrored Memory mode configurations w...

Page 27: ...rom hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Access the internal server components on page 12 4 Open the DIMM slot latches 5 Install the DIMM 6 Install the server B assembly on page 13 7 Install the server blade Installing a server blade on p...

Page 28: ...y have captive screws that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 11 2 Remove the server b...

Page 29: ...he SD card adapter option enables the use of a permanently installed SD card WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Access the internal server components on page 12 4 Install an SD card in ...

Page 30: ...Hardware options installation 30 6 Install the server B assembly on page 13 7 Install the server blade Installing a server blade on page 16 ...

Page 31: ... using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote acce...

Page 32: ... boot server and executes the image IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for P...

Page 33: ...e o 10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ...

Page 34: ...RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop opera...

Page 35: ...image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 See HP BladeSystem c Class advanced management on page 31 3 Click the Virtual Media tab 4 Select the Virtual Media applet 5 Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button...

Page 36: ...ent PC hard drive 2 Remotely access the server blade through iLO 2 See HP BladeSystem c Class advanced management on page 31 3 Click the Virtual Media tab 4 Select the Virtual Media applet 5 Use the Virtual Media applet to select the local diskette or image file and connect the Virtual CD to the server blade 6 Use the iLO 2 Virtual Power Button feature to reboot the server blade 7 After the server...

Page 37: ...d installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 46 Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility on page 40 Array Diagnostic Utility on page 47 and Eras...

Page 38: ...up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA d...

Page 39: ...All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal uncorrectable memory error are removed from operation auto...

Page 40: ...ansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure For opt...

Page 41: ...t Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING Th...

Page 42: ...d network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can Remotely power up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server Access advanced trouble...

Page 43: ...ird party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundati...

Page 44: ...iant The HP Insight Server Migration software for ProLiant SMP enables administrators to upgrade or replace an existing server blade through server migration SMP provides an automated accurate and affordable method of migrating existing server blades and their content to the latest server technologies SMP automates the migration of the operating system applications and data from one server blade t...

Page 45: ...iding tangible savings through improved IT staff efficiency The software installed by Insight Control Environment suites delivers core management functionality for HP ProLiant server and HP BladeSystem lifecycles including Rapid server deployment Health and performance monitoring Comprehensive remote control Vulnerability scanning and patch management Power and thermal measurement reporting cappin...

Page 46: ...in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys ...

Page 47: ...s installation or it can be installed through the HP PSP ProLiant Support Packs on page 49 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with ...

Page 48: ... advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayPro...

Page 49: ...tion see the HP Smart Update Manager User Guide The guide and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD This CD and others can be downloaded free of charge from the SmartStart download page on the HP website http www hp com go support System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to e...

Page 50: ...software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant...

Page 51: ...hooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in t...

Page 52: ... surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 5 9 kg 13 00 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local oc...

Page 53: ...ir statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation 2 Record any error messages displayed by the system 3 Remove all diskettes CD ROMs DVD ROMs and USB drive keys 4 Power down the server and peripheral devices if you will ...

Page 54: ...r flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoo...

Page 55: ...the diagnostic process Item Refer to 1 General diagnosis flowchart on page 56 2 Power on problems flowchart Server blade power on problems flowchart on page 57 3 POST problems flowchart on page 59 4 OS boot problems flowchart on page 61 5 Server fault indications flowchart on page 63 ...

Page 56: ...oliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades l...

Page 57: ...Troubleshooting 57 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 58: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 59: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 60: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Page 61: ...osing OS boot problems on a server blade Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS ...

Page 62: ...ntation CD or on the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support...

Page 63: ...lems flowchart on page 61 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 43 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 64: ...ting Guide located on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 6 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 57 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppo...

Page 65: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 66: ...To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Access th...

Page 67: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Page 68: ...ns 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recor...

Page 69: ...ctive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom product...

Page 70: ...e recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your...

Page 71: ...oes not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To red...

Page 72: ...Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to...

Page 73: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 74: ...f 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 1...

Page 75: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Page 76: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Page 77: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Page 78: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Page 79: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Page 80: ... pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente ci...

Page 81: ...Technical support 81 ...

Page 82: ...Technical support 82 ...

Page 83: ...Configuration Protocol FC Fibre Channel iLO 2 Integrated Lights Out 2 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays POST Power On Self Test PXE Preboot Execution Environment RBSU ROM Based Setup Utility SATA serial ATA SIM Systems Insight Manager ...

Page 84: ...Acronyms and abbreviations 84 UID unit identification USB universal serial bus ...

Page 85: ...4 deployment software 41 diagnosing problems 51 56 diagnostic tools 37 41 42 46 diagnostics utility 46 dimensions server 74 DIMM population guidelines 25 DIMM slot locations 8 9 DIMM slots 8 DIMMs 23 39 DIMMs installation 27 diskette image creation 41 documentation 36 drivers 31 48 E electrostatic discharge 73 enclosure installing 15 environmental specifications 74 Erase Utility 42 error messages ...

Page 86: ...panese notice 70 K Korean notices 71 L laser devices 71 LEDs 6 loose connections 54 M Management Agents 43 management tools 31 41 memory 22 24 39 40 memory subsystem architecture 23 memory mirrored 39 40 mezzanine card 27 mezzanine connectors 7 9 O Online ROM Flash Component Utility 49 operating systems 49 operations 11 options installation 19 ORCA Option ROM Configuration for Arrays 40 OS boot pr...

Page 87: ...r 74 start diagnosis flowchart 55 static electricity 73 StorageWorks Library and Tape Tools L TT 43 support 48 75 support packs 37 supported operating systems 49 switches interconnect 15 symbols on equipment 52 symptom information 53 system board 7 system board battery 66 72 system board components 7 System Erase Utility 42 system maintenance switch 10 Systems Insight Manager 43 T Taiwan battery r...

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