W
HITE
P
APER
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9
B
E T T E R
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O M P U T I N G
S
O L U T I O N S F O R
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A N U F A C T U R I N G
C
O M P A N I E S
The New World of computing has arrived for manufacturing companies. As such, these companies
need an IT partner they can trust to bring them solutions for multiple applications. From complex
material requirements planning systems, to order management, financial control, or engineering new
product development - Compaq has the partner relationships to bring competitive success to its
customers, and a service organization to help in implementation and support.
Compaq demonstrates these solutions at its key expertise centers around the world. Compaq’s
eBusiness solutions are geared towards manufacturing, and provide the power for the worlds
busiest web sites and most demanding Intranets. Compaq’s service organization has the skills to
support these implementations, and is the world leader in implementing Windows NT and Windows
2000. Compaq’s service organization has implemented over 2 million Microsoft Exchange seats.
Windows 2000 Solutions
Compaq’s expertise in Windows 2000 can help you to take advantage of all of the improvements in
the Windows environment. The Microsoft Windows 2000 family of operating systems has been
enhanced to address hardware, software, and system management issues that affect reliability and
availability. Enhancements to the development and testing process have also contributed to the
improved stability. Some of these new improvements include: a reduction in the number of system
failures through extensive code review and testing; a reduction in the number of conditions that
forced an operator to reboot the system; reduced recovery time; an improved installation procedure,
which prevents crucial system files from being overwritten; improved device drivers which were
frequently the source of system failure; better tools for developers, for diagnosing potential causes
of system failures, and for storage management.
With Total Cost of Ownership such a high priority for businesses, many are migrating from UNIX
systems to Windows 2000. Compaq can lead you smoothly through your migration.
Compaq provides exactly the right level of service in planning, designing, implementing, managing,
and maintaining IT solutions worldwide. Full lifecycle services allow the customer to choose the
services that are needed, when, and where. Compaq offers the industry’s most flexible,
comprehensive service portfolio with: IT consulting, systems integration, network services,
installation and startup services, migration support, maintenance, operation management, and
outsourcing solutions. Services can be tailored to support the customer’s unique business
requirements.
Multivendor solutions incorporate the best technology for the job with proven experience, partners,
and resources to keep multivendor IT solutions working together with support for more than 14,000
products from 1,300 suppliers. A single point of contact and accountability means the customer
makes one call to get the needed support. Compaq offers support agreements with key technology
partners, such as Microsoft, Oracle, SAP, Computer Associates, PTC, and MCI, to ensure that
Compaq Services can deliver integrated service.
With a service network of 27,000 service professionals (including more than 2,500 Windows NT
certified engineers, 2,500 Internet and Networking engineers, more than 3,000 UNIX engineers, and
15,000 Microsoft trained specialists) at work in 550 locations in 114 countries, Compaq’s reach is
global. Compaq is there 24 hours a day, 365 days a year, ready to support customers in the way that
best suits their computing and business environment.
Compaq Services has received the following awards and commendations:
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Number One in customer satisfaction according to a ComputerWorld Reader’s Survey
