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4-1

4

Troubleshooting

This section describes how to troubleshoot the switch. For more
information, see the chapter “Troubleshooting” in the

ProCurve

Series 1700 Switch Management and Configuration Guide

, which

is available on the ProCurve Networking Web site,

http://www.procurve.com

.

This chapter describes the following:

■

basic troubleshooting tips (page 4-1)

■

diagnosing with the LEDs (page 4-2)

■

forgotten the IP address or password (page 4-4)

■

hardware diagnostic tests (page 4-4)

■

HP Customer Support Services (page 4-5)

Basic Troubleshooting Tips

Common problems and their solutions are listed in the following
table.

For more information on possible network problems and their
solutions, refer to the technical note “Troubleshooting LAN
Performance and Intermittent Connectivity Problems”, which can be
found on the ProCurve Networking Web site,

http://www.procurve.com

,

in the Information Library section.

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Summary of Contents for ProCurve 1700-8

Page 1: ...Installation and Getting Started Guide www procurve com ProCurve Switch 1700 8 ...

Page 2: ......

Page 3: ...ProCurve Switch 1700 8 Installation and Getting Started Guide ...

Page 4: ...MITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITYANDFITNESSFOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services ...

Page 5: ... 1 Prepare the Installation Site 2 5 2 Verify the Switch Passes Self Test 2 6 3 Mount the Switch 2 8 4 Connect the Switch to a Power Source 2 8 5 Connect the Network Cables 2 9 3 Configuring the Switch Initial Configuration 3 1 Changing PC s IP Address 3 2 Where to Go From Here 3 3 4 Troubleshooting Basic Troubleshooting Tips 4 1 Diagnosing With the LEDs 4 2 Forgotten the IP Address or Password 4 ...

Page 6: ... 4 5 Before Calling Support 4 5 A Specifications Physical A 1 Electrical A 1 Environmental A 1 Connectors A 2 Safety A 2 B Safety and EMC Regulatory Statements Safety Information B 1 EMC Regulatory Statements B 13 C Recycle Statements Waste Electrical and Electronic Equipment WEEE Statements C 1 Index ...

Page 7: ...ports and 1 auto sensing 10 100 1000Base T auto MDI MDI X RJ 45 port With this switch you can directly connect computers printers and servers to provide dedicated bandwidth to those devices and you can build a switched network infrastructure by connecting it to hubs other switches or routers In addition the switch offers network management capabilities Power LED 10 100Base TX RJ 45 ports all ports...

Page 8: ...ber On Theportisenabledandreceivingalinkindication from the connected device Off The port has no active network cable connected or is not receiving link signal Flashing Indicates that there is network activity on the port FDx green On Indicates the port is operating at full duplex Off Indicates the port is operating at half duplex Spd green On Ports 1 7 Indicates the port is operating at 100 Mbps ...

Page 9: ...onfigures the port as MDI if the switch detects that a 10 100 Mbps end node device is connected to the port it configures the port as MDI X automatic learning of the network addresses in each switch s 8000 address forwarding table automatically negotiated full duplex operation for all 10 100 1000Base T RJ 45 ports when connected to other auto negotiating devices easy management of the switch throu...

Page 10: ... increased bandwidth support for many advanced features to enhance network performance for a description see the Management and Configuration Guide download of new switch software for product bug fixes supports pass through flooding of spanning tree BPDUs so that upstream devices on the network which support Spanning Tree Protocol can detect loops that exist on the ProCurve Switch 1700 interface ...

Page 11: ...he following components ship with a ProCurve Switch 1700 8 ProCurve Switch 1700 8 Installation and Getting Started Guide 5991 6267 this manual Customer Support Warranty booklet Four rubber feet AC power adapter one of the following Australia New Zealand China Europe Denmark Switzerland Japan United Kingdom Hong Kong Singapore United States Canada Taiwan 5188 5678 5188 5677 5188 5673 5188 5696 5188...

Page 12: ...er Cord Part Number Region 8120 6317 South Africa 8120 6313 United States Canada Philippines 8120 6314 Europe Denmark Switzerland Israel Vietnam Indonesia 8121 0870 Austrilia New Zealand 8120 8699 United Kingdom Hong Kong Singapore Malaysia 8120 8373 China 8121 0514 Chile 8120 8367 Argentina 8120 6316 Japan 8120 8441 Korea 8121 0664 Brazil Thailand 8121 0963 Taiwan 8121 0702 India ...

Page 13: ... observing that the LEDs on the switch s front panel show correct operation See page 2 7 3 Mount the switch Theswitchcanbemountedonanyhorizontal surface 4 Connect power to the switch Oncetheswitchismounted plug in the AC power adapter See page 2 8 5 Connect the network devices Using the appropriate network cables connect computers servers printers and other periph erals and other network devices i...

Page 14: ...be powered off Make sure the switch does not overload the power circuits wiring and over current protection To determine the possibility of overloading the supply circuits add together the amperage ratings of all devices installed on the same circuit as the switch and compare the total with the rating limit for the circuit The maximum amperage ratings are usually printed on the devices near the AC...

Page 15: ... STP cables with RJ 45 connectors maximum length 100 meters 328 ft Category 3 or better for 10Base T Category 5 or better for 100Base TX and Category 5 5e or 6 for 1000Base T Protection from radio frequency interference emissions Use electrical surge suppression Use safe connections with no damaged cables connectors or shields Installation Location Before installing the switch plan its location an...

Page 16: ...earby properly grounded electrical outlet If the power adapter part number 5188 6700 is used first plug the country specific power cord into the adapter and then into the AC power source Note The switch does not have a power switch It is powered on when the AC power adapter is connected to the switch and to a power source Caution Use only the AC power adapter and power cord if applicable supplied ...

Page 17: ...f secondsduring thephases of the self test When the self test completes successfully The Power LED stays on In the default state the FDx LED stays on and the Spd LED stays off The port LEDs on the front of the switch go into their normal operational mode If the ports are connected to active network devices the Link LEDs should be on If the LED display is different than what is described above the ...

Page 18: ...om of the switch within the embossed angled lines Use a sturdy surface in an unclut tered area You may want to secure the networking cables and switch power cord to the table leg or other part of the surface structure to help prevent tripping over the cords 4 Connect the Switch to a Power Source 1 Plug the included AC power adapter into the switch s power connector and into a nearby AC power sourc...

Page 19: ...hould light to confirm a powered on device for example an end node is at the other end of the cable If the Link LED does not go onwhenthenetworkcableis connected to the port see Diagnosing With the LEDs in chapter 4 Troubleshooting To disconnect Press the small tab on the plug and pull the plug out of the jack RJ 45 connector 100 ohm unshielded or shieldedtwisted pair cable Category 3 4 or 5 for 1...

Page 20: ......

Page 21: ...t helps if you can see the front panel of the switch while working on your PC 2 Connect the Ethernet port of your PC to any port on the front panel of your switch start your PC if it is not already running connect power to the switch and when your PC has finished its start up sequence verify that you have a link by checking the LEDs on the front panel of the switch see LEDs on page 1 2 for more in...

Page 22: ...e enter the IP address Subnet Mask and Gateway IP Address for the switch then click on the APPLY button No other configuration changes are required at this stage but it is recommended that you configure an administrator password before logging out From the menu click SYSTEM then Password On the Password page fill in all the fields before clicking on the APPLY button Changing PC s IP Address To cha...

Page 23: ...perties dialog box click to select Use the following IP address 5 In IP address Subnet mask and Default gateway type your intended information 6 Click OK to save the changes and quit Where to Go From Here For more information on the Web browser interface and all the features that can be configured on the ProCurve Switch 1700 8 see the ProCurve Series 1700 Switch Management and Configuration Guide ...

Page 24: ......

Page 25: ... page 4 1 diagnosing with the LEDs page 4 2 forgotten the IP address or password page 4 4 hardware diagnostic tests page 4 4 HP Customer Support Services page 4 5 Basic Troubleshooting Tips Common problems and their solutions are listed in the following table For more information on possible network problems and their solutions refer to the technical note Troubleshooting LAN Performance and Interm...

Page 26: ...witch fails Power On Self Test POST TroubleshootusingtheLEDs See DiagnosingWith the LEDs on page 4 2 Link light does not light when a cable is connected Look for loose or obviously faulty connections If they appear to be OK make sure the connections are snug If that does not correct the problem try a different cable LED Pattern Indicating Problems Diagnostic Tips Power Port Link Off with power ada...

Page 27: ...f this condition persists the switch s power adapter may have failed Call your ProCurve Networking authorized network reseller or use the electronic support services from ProCurve Networking to get assistance See the Customer Support Warranty booklet for more information The network connection is not working properly Try the following procedures For the indicated port verify that both ends of the ...

Page 28: ...pter to the rear of the switch 5 Wait at least 40 seconds before disconnecting port 1 from port 2 After completing this procedure there will be no password the IP address will be returned to the default 192 168 2 10 and all configuration settings will be returned to factory defaults Hardware Diagnostic Tests Testing the Switch by Resetting It If you believe that the switch is not operating correct...

Page 29: ...authorized network reseller can provide you with assistance both with services that they offer and with services offered by ProCurve Networking Before Calling Support Before calling your networking dealer or HP Support to make the support process most efficient you first should have retrieved the following information Information Item Information Location product identification the front of the sw...

Page 30: ......

Page 31: ...t 4 4 cm 1 73 in Weight 0 54 kg 1 19 lbs DC voltage 12 13 volts Maximum current 1 0 0 8 A Operating Non Operating Temperature 0 C to 40 C 32 F to 104 F 40 Cto70 C 40 Fto158 F Relative humidity non condensing 10 to 90 at 40 C 104 F 10 to 90 at 65 C 149 F Maximum altitude 3048 m 10 000 ft 3048 m 10 000 ft ...

Page 32: ...Mbps RJ 45 twisted pair ports are compatible with the following standards IEEE 802 3ab 1000Base T IEEE 802 3u 100Base TX IEEE 802 3 10Base T Safety The switch complies with these safety standards EN60950 1 IEC 60950 1 CSA 22 2 No 60950 1 UL 60950 1 ...

Page 33: ...at the protection has been impaired disconnect the power cord until the ground has been restored Documentationreferencesymbol Iftheproductismarkedwith this symbol refer to the product documentation to get more information about the product WARNING A WARNING in the manual denotes a hazard that can cause injury or death CAUTION A CAUTION in the manual denotes a hazard that can damage equipment Do no...

Page 34: ... be subject to hazardous tran sient voltages such as lightning or disturbances in the electrical utilities power grid Handle exposed metal com ponents of the network with caution Servicing There are no user serviceable parts inside these products Any servicing adjustment maintenance orrepairmustbeperformedonly by service trained personnel These products do not have a power switch they are powered ...

Page 35: ... les prises de terre de sécurité soient convenablement interconnectées Les câbles de réseaux locaux peuvent occasionnellement être soumis à des surtensions transitoires dangereuses telles que la foudre ou des perturbations dans le réseau d alimentation public Manipulez les composants métalliques du réseau avec précautions Symbole de référence à la documentation Si le produit est marqué de ce symbo...

Page 36: ...rieur de ce produit ne peut être réparée par l utilisateur Tout dépannage réglage entretien ou réparation devra être confié exclusivement à un personnel qualifié Cet appareil ne comporte pas de commutateur principal la mise sous tension est effectuée par branchement du cordon d alimentation ...

Page 37: ...rn daß die Sicherheitserdungen fest untereinander verbunden sind LAN Kabel können gelegentlich gefährlichen Übergangsspannun gen ausgesetzt werden beispielsweise durch Blitz oder Störungen in dem Starkstromnetz des Elektrizitätswerks Bei der Handhabung exponierter Metallbestandteile des Netzwerkes Vor sicht walten lassen Symbol für Dokumentationsverweis Wenn das Produkt mit diesem Symbol markiert ...

Page 38: ... enthält innen keine durch den Benutzer zu wartenden Teile Wartungs Anpassungs Instandhaltungs oder Reparaturarbeiten dürfen nur von geschultem Bedienungspersonal durchgeführt werden Dieses Gerät hat keinen Netzschalter es wird beim Anschließen des Netzkabels eingeschaltet ...

Page 39: ...un area servita da più di un sistema di distribuzione elettrica accertatevi che i collegamenti a terra di sicurezza siano ben collegati fra loro i cavi LAN possono occasionalmente andare soggetti a pericolose tensioni transitorie ad esempio provocate da lampi o disturbi nella griglia d alimentazione della società elettrica siate cauti nel toccare parti esposte in metallo della rete Simbolo di rife...

Page 40: ...o prodotto può essere riparato dall utente Qualsiasi lavoro di riparazione messa a punto manutenzione o assistenza va effettuato esclusivamente da personale specializzato Questo apparato non possiede un commutatore principale si mette scotto tensione all inserirsi il cavo d alimentazione ...

Page 41: ...de una red de distribución de electricidad cerciorarse de que las puestas a tierra estén conectadas entre sí de modo seguro Es posible que los cables de la LAN se vean sometidos de vez en cuando a voltajes momentáneos que entrañen peligro rayos o alteraciones en la red de energía eléctrica Manejar con precaución los componentes de metal de la LAN que estén al descubierto Símbolo de referencia a la...

Page 42: ...to no contiene pieza alguna susceptible de reparación por parte del usuario Todas las reparaciones ajustes o servicio de mantenimiento debe realizarlos solamente el técnico Este producto no tiene interruptor de potencia se activa cuando se enchufa el cable de alimentación ...

Page 43: ...B 11 Safety and EMC Regulatory Statements Safety Information Safety Information Japan ...

Page 44: ...B 12 Safety and EMC Regulatory Statements Safety Information Safety Information China ...

Page 45: ...ency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense You are cautioned that changes or modifications not expressly approved by the party ...

Page 46: ...B 14 Safety and EMC Regulatory Statements EMC Regulatory Statements Japan VCCI Class A Korea Taiwan ...

Page 47: ...tions Safety EN 60950 1 2001 IEC 60950 1 2001 EMC EN 55022 1998 A1 2000 A2 2003 CISPR 22 1997 Class A A1 2000 A2 2002 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2000 Harmonics EN 61000 3 3 1995 A1 2001 Flicker Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly T...

Page 48: ...B 16 Safety and EMC Regulatory Statements EMC Regulatory Statements Regulatory Information China 䰸䴲 ᯢˈℸ ᄤֵᙃѻક ᶧ ࠊ 䆄䗖 Ѣ᠔ ProCurve Networking by HP ѻક ...

Page 49: ...aste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment Theseparatecollectionandrecyclingofyourwasteequipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste e...

Page 50: ...ter både mennesker og miljø Yderligere oplysninger om hvor du kan aflevere kasseret udstyr til genvinding kan du få hos kommunen den lokale genbrugsstation eller i den butik hvor du købte produktet Likvidace zařízení soukromými domácími uživateli v Evropské unii Tento symbol na produktu nebo balení označuje výrobek který nesmí být vyhozen spolu s ostatním domácím odpadem Povinností uživatele je př...

Page 51: ... saamiseks selle kohta kuhu oma seadmete jäätmed ring lussevõtmiseks viia võtke palun ühendust oma kohaliku linna kantselei majapidamisjäätmete kõrvaldamise teenistuse või kauplusega kust Te toote ostsite Laitteiden hävittäminen kotitalouksissa Euroopan unionin alueella Jos tuotteessa tai sen pakkauksessa on tämä merkki tuotetta ei saa hävittää kotitalousjätteiden mukana Tällöin hävitettävä laite ...

Page 52: ...mations sur les centres de collecte et de recyclage des appareils mis au rebut veuillez contacter les autorités locales de votre région les services de collecte des ordures ménagères ou le magasin dans lequel vous avez acheté ce produit Entsorgung von Altgeräten aus privaten Haushalten in der EU Das Symbol auf dem Produkt oder seiner Verpackung weist daraufhin dassdasProduktnichtüberdennormalenHau...

Page 53: ...δώσετε τον άχρηστο εξοπλισμό σας για ανακύκλωση επικοινωνήστε με το αρμόδιο τοπικό γραφείο την τοπική υπηρεσία διάθεσης οικιακών απορριμμάτων ή το κατάστημα όπου αγοράσατε το προϊόν Készülékek magánháztartásban történő selejtezése az Európai Unió területén A készüléken illetve a készülék csomagolásán látható azonos szimbólum annak jelzésére szolgál hogy a készülék a selejtezés során az egyéb házta...

Page 54: ...tattare l ente locale per lo smaltimento dei rifiuti oppure il negozio presso il quale è stato acquistato il prodotto Nolietotu iekārtu iznīcināšanas noteikumi lietotājiem Eiropas Savienības privātajās mājsaimniecībās Šāds simbols uz izstrādājuma vai uz tā iesaiņojuma norāda ka šo izstrādājumu nedrīkst izmest kopā ar citiem sadzīves atkritumiem Jūs atbildat par to lai nolietotās iekārtas tiktu nod...

Page 55: ...p met uw gemeente het afvalinzamelingsbedrijf of de winkel waar u het product hebt gekocht voor meer informatie over inzamelingspunten waar u oude apparatuur kunt aanbieden voor recycling Vartotojų iš privačių namų ūkių įrangos atliekų šalinimas Europos Sąjungoje Šis simbolis ant gaminio arba jo pakuotės rodo kad šio gaminio šalinti kartu su kitomis namų ūkio atliekomis negalima Šalintinas įrangos...

Page 56: ...ório da HP em sua cidade com o serviço de coleta de lixo ou com a loja em que o produto foi adquirido Pozbywanie się zużytego sprzętu przez użytkowników w prywatnych gospodarstwach domowych w Unii Europejskiej Ten symbol na produkcie lub jego opakowaniu oznacza że produktu nie wolno wyrzucać do zwykłych pojemników na śmieci Obowiązkiem użytkownika jest przekazanie zużytego sprzętu do wyznaczonego ...

Page 57: ...cykláciu vyradených zariadení vám poskytne miestne zastupitelstvo spolocnost zabezpecujúca odvoz domového odpadu alebo obchod v ktorom ste si výrobok zakúpili Odstranjevanje odslužene opreme uporabnikov v zasebnih gospodinjstvih v Evropski uniji Ta znak na izdelku ali njegovi embalaži pomeni da izdelka ne smete odvreči med gospodinjske odpadke Nasprotno odsluženo opremo morate predati na zbirališč...

Page 58: ...de recogida de residuos eléctricos y electrónicos para reciclado póngase en contacto con su ayuntamiento con el servicio de eliminación de residuos domésticos o con el establecimiento en el que adquirió el producto Bortskaffande av avfallsprodukter från användare i privathushåll inom Europeiska Unionen Om den här symbolen visas på produkten eller förpackningen betyder det att produkten inte får sl...

Page 59: ...description 1 2 H horizontal surface mounting switch on 2 8 I included parts 2 1 installation connecting the switch to a power source 2 8 on a horizontal surface 2 8 precautions 2 4 summary 2 3 L LEDs behavior during self test 2 7 descriptions of 1 2 error indications 4 2 4 4 FDx description 1 2 Link Act 1 2 Power 1 2 behavior during self test 2 7 Link Act LEDs 1 2 M mounting the switch on a horiz...

Page 60: ...pecifications A 2 self test LED behavior during 2 7 specifications connectors A 2 electrical A 1 environmental A 1 physical A 1 safety A 2 summary of switch installation 2 3 switch connecting to a power source 2 8 electrical specifications A 1 environmental specifications A 1 included parts 2 1 mounting on horizontal surface 2 8 physical specifications A 1 switch operation verifying after installa...

Page 61: ......

Page 62: ...out notice Copyright 2006 2007 Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Printed in China March 2007 Manual Part Number 5991 6267 5991 6267 ...

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