HP ProBook 6470b Maintenance And Service Manual Download Page 4

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Safety warning notice

Summary of Contents for ProBook 6470b

Page 1: ...HP ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ta are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liab...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...24 Bottom 25 3 Illustrated parts catalog 27 Service tag 28 Computer major components 29 Display assembly subcomponents 40 Cable Kit 42 Plastics Kit 43 Mass storage devices 44 Miscellaneous parts 46 Sequential part number listing 47 4 Removal and replacement procedures 61 Preliminary replacement requirements 61 Tools required 61 Service considerations 61 Plastic parts 61 Cables and connectors 61 Dr...

Page 6: ... Keyboard 88 Base enclosure 93 Speaker assembly 97 RJ 11 jack cable 98 Service cover release latch assembly 99 Battery release latch assembly 102 Function board 104 System board 106 Heat sink 111 Processor 114 USB board 117 Display assembly 119 5 Computer Setup BIOS and Advanced System Diagnostics 127 Windows 8 127 Using Computer Setup 127 Starting Computer Setup 127 Navigating and selecting in Co...

Page 7: ...wnloading a BIOS update 138 Using Advanced System Diagnostics 139 6 Specifications 140 Computer specifications 140 14 0 inch SGA display specifications 142 Hard drive specifications 143 7 Backup and recovery 144 Windows 8 144 Backing up your information 144 Performing a system recovery 145 Using the Windows recovery tools 145 Using f11 recovery tools 146 Using Windows 8 operating system media purc...

Page 8: ...ating backups 154 Backing up your information 154 Performing a system recovery 155 USB Recovery option select models only 156 Remove everything and reinstall SLED 157 8 Power cord set requirements 158 Requirements for all countries 158 Requirements for specific countries and regions 159 9 Recycling 160 Index 161 viii ...

Page 9: ...book PC Processors AMD A10 4600M 3 20 GHz 2 30 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A8 4500M 2 80 GHz 1 90 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A6 4400M 3 20 GHz 2 70 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W AMD A4 4300M 3 00 GHz 2 50 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W 1 ...

Page 10: ...5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Core i3 3120M 2 50 GHz processor...

Page 11: ...0 GHz processor Radeon HD 7520G graphics on computer models equipped with an AMD A6 4400M 3 20 GHz 2 70 GHz processor Radeon HD 7420G graphics on computer models equipped with an AMD A4 4300M 3 00 GHz 2 50 GHz processor Switchable discrete graphics AMD Radeon HD 7570M 64 bit with 1024 MB GDDR5 64 MB 32 1 5V 5 GBPS quantity 4 Internal graphics UMA with shared video memory Intel HD Graphics 4000 on ...

Page 12: ...366 768 display with and without webcam and microphone All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports 16 9 aspect ratio Supports privacy filter Memory Two customer accessible upgradable memory module slots DDR3 12800 1600 MHz dual channel support Sup...

Page 13: ...self encrypting drive SED 500 GB 7200 rpm 7 0 mm 320 GB 7200 rpm 7 0 mm Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA type II and III Supports the following SSDs 256 GB SED III 240 GB III 180 GB III 160 GB II 128 GB III 128 GB SATA III Upgrade drive Customer accessible Supports the following drive options Blu ray ROM DVD RW Supe...

Page 14: ...ports no camera option Integrated dual array microphone on computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v 92 MDC data fax modem module Supports no modem option Modem module cable not included Ethernet Realtek RTL8151FH CG 10 100 1000 Ethernet network interface card NIC NIC Power Down technology S3 S4 S5 wake on LAN Eth...

Page 15: ...ino Ultimate N 6300 WLAN module Intel Centrino Wireless N 2200 802 11b g n 2 2 WiFi Adapter Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP hs2350 HSPA Mobile Broadband...

Page 16: ... Battery connector DisplayPort 1 2 on computer models equipped with a graphics subsystem with discrete memory DisplayPort 1 1a on computer models equipped with a graphics subsystem with UMA memory Docking connector eSATA USB 2 0 combo port HP Smart AC adapter RJ 45 Ethernet RJ 11 modem Secondary battery connector Serial port USB 3 0 ports 2 USB 2 0 port USB 2 0 charging port VGA Dsub 15 pin suppor...

Page 17: ... W HP Smart AC adapter PFC EM 3 wire 90 W HP Smart AC adapter PFC 3 wire 65 W HP Smart AC adapter non PFC 3 wire 65 W HP Smart AC adapter RC V EM 3 wire Supports the following batteries 9 cell 100 Wh 3 0 Ah battery 9 cell 73 Wh 2 2 Ah battery 6 cell 62 Wh 2 8 Ah battery 6 cell 55 Wh 2 8 Ah battery 3 cell 31 Wh 2 8 Ah battery Security Supports security cable lock Supports fingerprint reader and no ...

Page 18: ...nly Preinstalled with Microsoft Office Windows 8 CH 64 bit with Office 2010 Transition OPK People s Republic of China only Windows 8 EM 64 bit with Office 2010 Transition OPK not available in Japan Windows 8 ML 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 ML 64 bit with Office 2010 Personal Japan only requires configur...

Page 19: ...ly requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Asia Pacific countries and regions Japan or the People s Republic of China Windows 8 Professional 64 bit with Office 2010 Business and Home Japan only requires configuration with Office Personal Japan 2010 app AV Wind...

Page 20: ...fice 2010 Professional only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Business Home only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Restore media DR DVD Windows 8 availab...

Page 21: ...fic countries and regions and the People s Republic of China Windows 7 Home Premium 64 and 32 bit available with any Windows 7 Premium location except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 Professional 64 bit DPK with Windows image location except Asia Pacific countries and r...

Page 22: ...ed Web only support Windows XP Pro 32 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module mSATA drive Optical drive Solid state drive WLAN module WWAN module 14 Chapter 1 Product description ...

Page 23: ...The display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 Internal microphones 2 select models only Record sound NOTE Only models equipped with a webcam have 2 internal microphones Models without a webcam have only 1 internal microphone 4 Webcam light select models only On The webcam is in use Display 15 ...

Page 24: ...visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 16 Chapter 2 External component identification ...

Page 25: ...he computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 From the Start screen type power select Settings and then select Power Options Windows 7 1 Select C...

Page 26: ... logon instead of a password logon Keys NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Function keys Execute frequently used system functions when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key 3 Operating system logo key Displays the operati...

Page 27: ...e fn key Lights NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 TouchPad light Amber The TouchPad is off Off The TouchPad is on 2 Caps lock light On Caps lock is on Off Caps lock is off 3 Power light On The computer is on Blinking The computer is in the Suspend state Off The computer is off or in Hibernation 4 Wireless light White A...

Page 28: ...look slightly different from the illustration in this section Item Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button select models only Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates...

Page 29: ...ireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 3 Power light On The computer is on Blinking The computer is in the Suspend state Off The computer is off or in Hibernation 4 AC adapter Battery light Amber The computer is connected to external power and the battery is charged from 0 to 90 percent White The computer is connected to external pow...

Page 30: ...om the illustration in this section Item Component Description 1 Power connector Connects an AC adapter 2 1394 port Connects an optional IEEE 1394 or 1394a device such as a camcorder 3 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 4 HP ExpressCard slot or Smart Card reader depending on configuration Supports optional ExpressCards or Smart Cards 5 Media...

Page 31: ...headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array...

Page 32: ...an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 RJ 11 modem jack Connects a modem cable 2 External monitor port Connects an external VGA monitor or projector 3 ...

Page 33: ...y to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery release latch Releases the battery 3 Docking connector Connects an optional docking device 4 Service cover release latch Releases the service cover from the computer 5 Battery bay Holds the battery 6 Accessory battery connector Connects an optional accessor...

Page 34: ...UTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support 26 Chapter 2 External component identification...

Page 35: ...3 Illustrated parts catalog 27 ...

Page 36: ...computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Mo...

Page 37: ...Computer major components Computer major components 29 ...

Page 38: ...081 For use in France 701975 051 For use in Germany 701975 041 For use in Greece 701975 151 For use in Hungary 701975 211 For use in Iceland 701975 DD1 For use in India 701975 D61 For use in Israel 701975 BB1 For use in Italy 701975 061 For use in Japan 701975 291 For use in Latin America 701975 161 For use in the Netherlands 701975 B31 For use in Norway 701975 091 For use in Northwest Africa 7019...

Page 39: ... France 684332 051 For use in Germany 684332 041 For use in Greece 684332 DJ1 For use in Hungary 684332 211 For use in Iceland 684332 DD1 For use in India 684332 D61 For use in Israel 684332 BB1 For use in Italy 684332 061 For use in Japan 684332 291 For use in Latin America 684332 161 For use in the Netherlands 684332 B31 For use in Norway 684332 091 For use in Northwest Africa 684332 FP1 For use...

Page 40: ...a 701976 DB1 For use in the Czech Republic and Slovakia 701976 FL1 For use in Denmark 701976 081 For use in France 701976 051 For use in Germany 701976 041 For use in Greece 701976 151 For use in Hungary 701976 211 For use in Iceland 701976 DD1 For use in India 701976 D61 For use in Israel 701976 BB1 For use in Italy 701976 061 For use in Japan 701976 291 For use in Latin America 701976 161 For us...

Page 41: ...l 684333 201 For use in Bulgaria 684333 261 For use in Canada 684333 DB1 For use in the Czech Republic and Slovakia 684333 A81 For use in Denmark 684333 081 For use in France 684333 051 For use in Germany 684333 041 For use in Greece 684333 DJ1 For use in Hungary 684333 211 For use in Iceland 684333 DD1 For use in India 684333 D61 For use in Israel 684333 BB1 For use in Italy 684333 061 For use in...

Page 42: ... memory 686021 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with UMA memory 693371 001 6 System board includes replacement thermal material For use only on HP ProBook 6475b Notebook PC computer models For use on computer models equipped with the Windows 8 Professional operating system and WWAN capability in all countries and regions ...

Page 43: ...AN capability in all countries and regions except in the People s Republic of China and the Ukraine 686039 001 For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with UMA memory the Windows 8 Professional operating system and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine 686037 601 For use on computer models ...

Page 44: ...cs subsystem with UMA memory and the Windows 7 operating system but without WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine 686035 001 For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with discrete memory the Windows 7 operating system and WWAN capability only in the People s Republic of China and the Ukraine...

Page 45: ... MB L3 cache 35 W 711903 001 Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 680645 001 Intel Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel ...

Page 46: ...ter 675794 001 Broadcom 43228 802 11abgn 2 2 Wi Fi Adapter 669832 001 Intel Centrino Advanced N 6205 WLAN module 695915 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 Intel Centrino Wireless N 2200 802 11b g n 2 2 WiFi Adaptor 670288 001 17 WWAN module HP hs2350 HSPA Mobile Broadband Module 710788 001 HP lt2523 LTE HSPA Mobile Broadband Module 710790 001 HP lt2522 LTE EV DO Mobile Broad...

Page 47: ...5 mm self encrypting drive 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 642774 001 21 Service cover Includes label indicating Made in China 684326 001 Includes label indicating country of origin 699324 001 Computer major components 39 ...

Page 48: ...Display assembly subcomponents 40 Chapter 3 Illustrated parts catalog ...

Page 49: ...display panel 686046 001 5 Webcam microphone module 684346 001 Microphone module 642797 001 Display Cable Kit includes 6 Display panel cable For use only on computer models equipped with an HD display assembly 693064 001 For use only on computer models equipped with an HD display assembly 693063 001 7 WWAN Antenna Kit includes left and right WWAN antenna cables and transceivers 642801 001 8 WLAN A...

Page 50: ...Cable Kit Item Component Spare part number Cable Kit includes 641830 001 1 Bluetooth module cable 2 TouchPad board cable 3 RJ 11 jack cable 42 Chapter 3 Illustrated parts catalog ...

Page 51: ...Plastics Kit Item Description Spare part number Plastics Kit includes 684351 001 1 RJ 11 jack plug 2 ExpressCard slot space saver 3 Optical drive bay space saver Plastics Kit 43 ...

Page 52: ...include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes 642774 001 2 Hard drive bracket 44 Chapter 3 Illustrated parts catalog ...

Page 53: ...screws 128 GB SATA III solid state drive for use only on HP ProBook 6475b Notebook PC computer models 692425 001 For use only on HP ProBook 6470b Notebook PC computer models 256 GB SATA III self encrypting solid state drive 691466 001 256 GB SATA III solid state drive 709167 001 240 GB SATA III solid state drive 702242 001 180 GB SATA III solid state drive 692097 001 160 GB SATA II solid state dri...

Page 54: ...puter keyed cable lock 626729 001 Optical mouse HP USB optical travel mouse 434594 001 HP USB PS2 2 button optical mouse 390632 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 490371 291 F...

Page 55: ...r cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use i...

Page 56: ...le PC3 12800 1600 MHz 641830 001 Cable Kit includes Bluetooth module cable RJ 11 jack cable and TouchPad cable 641831 001 Rubber Kit includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper 641836 001 Display Hinge Kit includes left and right display hinges and left and right hinge brackets 641839 001 Fan includes cable 641...

Page 57: ...models SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 681954 001 Intel Dual Core i7 3520M 2 90 GHz processor for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W includes replacement thermal material 682417 001 Intel Core i3 3110M 2 40 GHz processor for use only on HP ProBook 6470b No...

Page 58: ...ls equipped with the Windows 7 operating system in Turkey includes keyboard cable and pointing stick cable 684332 161 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Latin America includes keyboard cable and pointing stick cable 684332 171 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating ...

Page 59: ...with pointing stick for use only on computer models equipped with the Windows 7 operating system in Iceland includes keyboard cable and pointing stick cable 684332 DJ1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Greece includes keyboard cable and pointing stick cable 684332 FL1 Keyboard with pointing stick for use only on computer mo...

Page 60: ...r models equipped with the Windows 7 operating system in Romania includes keyboard cable 684333 281 Keyboard without pointing stick for use only on computer models equipped with the Windows 7 operating system in Thailand includes keyboard cable 684333 291 Keyboard without pointing stick for use only on computer models equipped with the Windows 7 operating system in Japan includes keyboard cable 68...

Page 61: ...with WWAN capability and the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 684341 501 System board for use only on HP ProBook 6475p Notebook PC computer models equipped with WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People s Republic of Chi...

Page 62: ...chipset a graphics subsystem with UMA memory the Windows 7 operating system and with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686036 501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory the Windows 8 Stand...

Page 63: ...ple s Republic of China and the Ukraine includes replacement thermal material 686039 601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel QM77 chipset a graphics subsystem with discrete memory the Windows 8 Professional operating system and with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includ...

Page 64: ...ook PC computer models 692425 001 128 GB SATA III solid state drive for use only on HP ProBook 6475b Notebook PC computer models 693063 001 Display Cable Kit for use only on computer models equipped with an HD display assembly 693064 001 Display Cable Kit for use only on computer models equipped with an HD display assembly 693371 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer ...

Page 65: ...the Windows 8 operating system in Latin America includes keyboard cable and pointing stick cable 701975 171 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Saudi Arabia includes keyboard cable and pointing stick cable 701975 201 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in B...

Page 66: ...yboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 701975 FP1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable and pointing stick cable 701976 001 Keyboard withou...

Page 67: ...uter models equipped with the Windows 8 operating system in Thailand includes keyboard cable 701976 291 Keyboard without pointing stick for use only on computer models equipped with the Windows 8 operating system in Japan includes keyboard cable 701976 A41 Keyboard without pointing stick for use only on computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable...

Page 68: ...odule PC3 12800 1600 MHz 708761 001 Intel Dual Core i5 3340M 2 70 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 708762 001 Intel Dual Core i5 3380M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 709167 001 256 GB SATA III Samsung solid state drive 710787 001 Intel Qua...

Page 69: ... reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid d...

Page 70: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 71: ...The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS fr...

Page 72: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 73: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 74: ...provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 68 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific i...

Page 75: ...o locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 641831 001 There are four rectangular rubber feet 1 and three square rubber feet 2 that attach to the base enclosure and service cover in the locations illustrated below Component replacement procedures 67 ...

Page 76: ...puter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the b...

Page 77: ...r If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 Remove the SIM 1 Press in on the SIM 1 The module is partially ejected from th...

Page 78: ...system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 Remove the service cover 1 Slide the release latch 1 and remove the locking screw if installed 2 2 Slide the release latch 3 to disengage the door from the computer 3 Slide the door toward the front of the com...

Page 79: ... on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Loosen the ...

Page 80: ...ition the optical drive with the rear panel toward you 6 Remove the two Phillips PM2 0 3 0 screws 1 that secure the optical drive bracket to the optical drive 7 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 72 Chapter 4 Removal and replacement procedures ...

Page 81: ...uter 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the upgrade bay 1 Position the computer upside down with the right side toward you 2 Remove the four Phillips PM2 0 4 0 screws that secure the upgrade bay assembly to the computer 3 Loosen the captive Phillips screw that secures the upg...

Page 82: ... Drive Hardware Kit includes hard drive bracket and screws 642774 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external device...

Page 83: ...the hard drive 3 from the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps a Remove the four Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 642774 001 Component replaceme...

Page 84: ...e power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on page 74 d Modem module see Modem module on page 85 e Keyboard see Key...

Page 85: ... module PC3 12800 1600 MHz 670034 001 4 GB locked memory module PC3 12800 1600 MHz 707248 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory ...

Page 86: ...omputer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the memor...

Page 87: ...correct insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory module Component replacement procedures 79 ...

Page 88: ...uter on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the WWAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module N...

Page 89: ...th a notch 4 to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 81 ...

Page 90: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the WL...

Page 91: ...th a notch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 83 ...

Page 92: ... computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the Bluetooth module 1 Disconnect the Bluetooth module cable 1 from the system board 2 Re...

Page 93: ...rnation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the modem module 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure...

Page 94: ...3 Disconnect the modem module cable 3 from the modem module 4 Remove the modem module Reverse this procedure to install the modem module 86 Chapter 4 Removal and replacement procedures ...

Page 95: ...nect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 5 Remove the service cover see Service cover on page 70 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the three captive Phillips screws 2 that secure the fan to the top cover 3 Remove the fan 3 R...

Page 96: ...Sweden and Finland 701975 B71 For use in Iceland 701975 DD1 For use in Switzerland 701975 BG1 For use in India 701975 D61 For use in Taiwan 701975 AB1 For use in Israel 701975 BB1 For use in Thailand 701975 281 For use in Italy 701975 061 For use in Turkey 701975 141 For use in Japan 701975 291 For use in the United Kingdom and Singapore 701975 031 For use in Latin America 701975 161 For use in th...

Page 97: ... Portugal 701976 131 For use in Canada 701976 DB1 For use in Romania 701976 271 For use in the Czech Republic and Slovakia 701976 FL1 For use in Russia 701976 251 For use in Denmark 701976 081 For use in Saudi Arabia 701976 171 For use in France 701976 051 For use in Slovenia 701976 BA1 For use in Germany 701976 041 For use in South Korea 701976 AD1 For use in Greece 701976 151 For use in Spain 70...

Page 98: ...Switzerland 684333 BG1 For use in India 684333 D61 For use in Taiwan 684333 AB1 For use in Israel 684333 BB1 For use in Thailand 684333 281 For use in Italy 684333 061 For use in Turkey 684333 141 For use in Japan 684333 291 For use in the United Kingdom and Singapore 684333 031 For use in Latin America 684333 161 For use in the United States 684333 001 Before removing the keyboard follow these st...

Page 99: ...r on its right side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 91 ...

Page 100: ... cable is attached and then disconnect the keyboard cable 2 from the keyboard NOTE The pointing stick cable is present on select models only 8 Release the ZIF connector 3 to which the pointing stick cable is attached and then disconnect the pointing stick cable 4 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard 92 Chapter 4 Removal and replacement procedur...

Page 101: ...rvice cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on page 74 d Modem module see Modem module on page 85 e Keyboard see Keyboard on page 88 NOTE When replacing the base enclosure be sure to remove the following components from the defective base enclosure and install them on the replacement base enclosure Bluetooth module and cable see Bluetooth module ...

Page 102: ... two Phillips PM2 5 3 0 screws 1 from the hard drive bay that secure the base enclosure to the computer 7 Remove the three Phillips PM2 0 3 0 screws 2 from the optical drive bay that secure the base enclosure to the computer 8 Position the computer with the battery bay toward you 94 Chapter 4 Removal and replacement procedures ...

Page 103: ...0 screws from the rear panel of the computer 10 Remove the wireless cables from the clips 1 and routing channel built into the base enclosure 11 Disconnect the speaker cable 2 from the system board Component replacement procedures 95 ...

Page 104: ...sure if the repaired unit includes a modem NOTE Thoroughly clean the thermal pad material from the surfaces of the base enclosure 1 and the PCH chip 2 each time you remove the base enclosure All base enclosure and system board spare part kits include replacement thermal pad material Reverse this procedure to install the base enclosure 96 Chapter 4 Removal and replacement procedures ...

Page 105: ... all external devices from the computer 4 Remove the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on page 74 d Modem module see Modem module on page 85 e Keyboard see Keyboard on page 88 f Base enclosure see Base enclosure on page 93 Remove the speaker as...

Page 106: ... and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on pa...

Page 107: ...umber 684339 001 Before removing the service cover release latch assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remov...

Page 108: ...he base enclosure right side up with the front toward you 4 Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm 1 and the base enclosure 2 5 Slide the service cover release latch arm 1 as far to the left as it will go 6 Flex the middle of the service cover release latch arm 2 up and back until it releases from the track built int...

Page 109: ...e service cover release latch arm 1 toward the back of the computer 9 Release the right end of the service cover release latch arm 2 from the openings in the base enclosure 10 Remove the service cover release latch arm Reverse this procedure to install the service cover release latch assembly Component replacement procedures 101 ...

Page 110: ...connect all external devices from the computer 4 Remove the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on page 74 d Modem module see Modem module on page 85 e Keyboard see Keyboard on page 88 f Base enclosure see Base enclosure on page 93 Remove the bat...

Page 111: ... right as it will go 6 Lift the right end of the battery release latch arm 2 until it is clear of the retention post built into the base enclosure 7 Swing the right end of the battery release latch arm 3 clockwise until it is clear of the retention post built into the base enclosure 8 Slide the battery release latch arm 1 as far to the left as it will go Component replacement procedures 103 ...

Page 112: ... computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Opt...

Page 113: ... attached to the system board 2 Remove the three Phillips PM2 5 7 0 screws 2 that secure the function board to the computer 3 Slide the function board 3 to the left and then remove the function board Reverse this procedure to install the function board Component replacement procedures 105 ...

Page 114: ...he Windows 7 operating system but not WWAN capability only in the People s Republic of China and the Ukraine 690037 001 For use only on HP ProBook 6470b Notebook PC computer models For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with discrete memory the Windows 8 Professional operating system and WWAN capability in all countries and regions except in the People...

Page 115: ...em with UMA memory and the Windows 8 Professional operating system but without WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine 686035 601 For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system but without WWAN capability in all countries and regions except...

Page 116: ... Base enclosure see Base enclosure on page 93 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 69 if applicable Memory module see Memory module on page 77 WWAN module see WWAN module on page 80 WLAN module see WLAN module on page 82 Heat sink see Heat sink on page...

Page 117: ... the computer upside down with the battery bay toward you 8 Remove the Phillips PM2 5 5 0 screw 1 that secures the display panel cable ground loop 2 to the computer 9 Release the display panel cable 3 from the retention clip 4 attached to the system board Component replacement procedures 109 ...

Page 118: ...e 5 from the system board 11 Remove the four Phillips PM2 5 5 0 screws that secure the system board to the top cover 12 Lift the right side of the system board 1 until it rests at an angle 110 Chapter 4 Removal and replacement procedures ...

Page 119: ...k 6470b Notebook PC computer models equipped with a graphics subsystem with UMA memory 693371 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Dis...

Page 120: ...with UMA memory 1 Following the 1 2 3 4 5 6 sequence stamped into the heat sink loosen the six captive Philllips screws 1 and 2 that secure the heat sink to the system board 2 Remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE Step...

Page 121: ...e thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory Thermal paste is used ...

Page 122: ...ment thermal material Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models AMD A10 4600M 3 20 GHz 2 30 GHz processor with Radeon HD 7660G graphics 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W 683046 001 AMD A8 4500M 2 80 GHz 1 90 GHz processor with Radeon HD 7640G graphics 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W 683048 001 AMD A6 4400M 3 20 GHz 2 70 GHz p...

Page 123: ...600 MHz FSB 3 0 MB L3 cache 35 W 680645 001 Intel Core i3 3130M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 713163 001 Intel Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 700627 001 Intel Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 677152 001 Intel Celeron B840 1...

Page 124: ...aded screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 116 Chapter 4 Removal and replacement procedur...

Page 125: ...move the battery see Battery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Optical drive see Optical drive on page 71 c Hard drive see Hard drive on page 74 d Modem module see Modem module on page 85 e Keyboard see Keyboard on page 88 f Base enclosure see Base enclosure on page 93 g System board see System board on page 106 Remove the USB board ...

Page 126: ...3 Remove the USB board 3 Reverse this procedure to install the USB board 118 Chapter 4 Removal and replacement procedures ...

Page 127: ...attery on page 68 and then remove the following components a Service cover see Service cover on page 70 b Hard drive see Hard drive on page 74 c Optical drive see Hard drive on page 74 d WLAN module see WLAN module on page 82 e WWAN module see WWAN module on page 80 f Fan see Fan on page 87 g Keyboard see Keyboard on page 88 h Base enclosure see Base enclosure on page 93 i Function board see Funct...

Page 128: ...crew covers are available in the Display Rubber Kit spare part number 642785 001 b Remove the two Phillips PM2 5 5 0 screws 2 that secure the display bezel to the display assembly c Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure 120 Chapter 4 Removal and replacement procedures ...

Page 129: ... is necessary to replace the webcam microphone module CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone module cable...

Page 130: ...il the display panel rests at an angle c Remove the display panel 3 The display panel is available using the following spare part numbers 686047 001 14 0 in LED FLT HD AntiGlare display panel for use on all computer models 686046 001 14 0 in LED FLT HD AntiGlare display panel for use on all computer models 684348 001 14 0 in LED SVA HD AntiGlare display panel for use only on HP ProBook 6470b Noteb...

Page 131: ...ges b Slide the display hinge covers 2 toward each other to remove them from the display hinges The display hinge covers are available using spare part number 642783 001 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 5 3 0 screws 1 that secure the display hinges to the display enclosure Component replacement procedures 123 ...

Page 132: ...e display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the display panel cable toward you b Release the adhesive support strip 1 that secures the display panel cable to the display panel 124 Chapter 4 Removal and replacement proce...

Page 133: ...3 001 for use only on computer models equipped with an HD display assembly 11 If it is necessary to replace the WLAN antenna cables and transceivers a Release the WLAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WLAN antenna transceivers 2 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double...

Page 134: ...d routing channel built into the display enclosure b Detach the WWAN antenna transceivers 2 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape c Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 642801 001 Reverse this procedure to reassemble...

Page 135: ... computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer...

Page 136: ...You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions ...

Page 137: ...e factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain l...

Page 138: ...ed this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult...

Page 139: ... attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Manageme...

Page 140: ... bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow ...

Page 141: ...n Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow ...

Page 142: ...g the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connect...

Page 143: ... of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary ...

Page 144: ...uter Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow o...

Page 145: ...tartup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit ...

Page 146: ... connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the c...

Page 147: ...test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules h...

Page 148: ...y optical drive graphics subsystem with UMA memory one memory module WLAN module solid state drive and TouchPad 2 31 kg 5 09 lbs Equipped with 6 cell battery graphics subsystem with UMA memory one memory module WLAN module solid state drive and TouchPad 2 17 kg 4 78 lbs Equipped with 6 cell battery optical drive graphics subsystem with UMA memory one memory module WLAN module solid state drive and...

Page 149: ... 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 141 ...

Page 150: ...olors up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD SVA 1600 x 1900 HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 142 Chapter 6 Specifications ...

Page 151: ...ity Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 152: ... password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system set...

Page 153: ...system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard ...

Page 154: ...instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the...

Page 155: ...Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh fo...

Page 156: ...nal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Se...

Page 157: ...ackup and Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a pr...

Page 158: ...failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup...

Page 159: ...l hard drive image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using ...

Page 160: ...ive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Dri...

Page 161: ...tly removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows...

Page 162: ...ollowing times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Clic...

Page 163: ...ere installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Comput...

Page 164: ...y will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer 7 The backup process will display a status dialog box while the backup is in progress NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been...

Page 165: ...s a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11...

Page 166: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 167: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 168: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 160 Chapter 9 Recycling ...

Page 169: ...te 18 Web browser 18 wireless 17 C Cable Kit components 42 spare part number 42 48 cables service considerations 61 caps lock light 19 carrying case spare part numbers 46 47 chipset product description 2 components bottom 25 buttons 17 display 15 fingerprint reader 17 front 21 keys 18 left side 22 lights 19 Rear 24 right side 23 TouchPad 20 computer feet location 67 spare part number 67 computer m...

Page 170: ...elines 62 guidelines equipment 65 grounding 62 packaging 64 transporting 64 workstation 64 H hard drive precautions 62 product description 5 removal 74 spare part numbers 39 44 48 49 74 specifications 143 hard drive bracket illustrated 44 removal 75 Hard Drive Hardware Kit contents 44 spare part number 39 44 48 74 hard drive light 22 headphone jack 23 heat sink removal 111 spare part numbers 34 49...

Page 171: ...49 54 56 60 114 product description audio 6 chipset 2 display panel 4 Ethernet 6 external media cards 8 graphics 3 hard drive 5 keyboard 9 memory module 4 microphone 6 modem 6 operating system 10 optical drive 6 pointing device 9 ports 8 power requirements 9 processors 1 product name 1 security 9 serviceability 14 solid state drive 5 upgrade drive 5 video 6 wireless 6 product description flash cac...

Page 172: ...are part number 37 117 USB port 22 23 V vents 24 25 video product description 6 volume mute button 18 W warranty period 67 Web browser button 18 Web browser light 20 webcam 16 webcam light 15 webcam microphone module removal 121 spare part number 41 53 122 wireless antenna removal 125 126 spare part numbers 41 48 126 Wireless Antenna Kit spare part number 126 Wireless Antenna Kit spare part number...

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