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Item

Description

Spare part number

 

Intel i7-4510U processor; UMA graphics memory; non-WWAN models

768148-xxx

 

Intel i7-4510U processor; UMA graphics memory, WWAN models

784653-xxx

 

Intel i5-4210U processor; 2-GB discrete graphics memory

768143-xxx

 

Intel i5-4210U processor; 1-GB discrete graphics memory

768142-xxx

 

Intel i5-4210U processor; UMA graphics memory; WWAN models

784652-xxx

 

Intel i3-4030U processor; 2-GB discrete graphics memory

782950-xxx

 

Intel i3-4030U processor; UMA graphics memory

782952-xxx

 

Intel i3-4005U processor; UMA graphics memory

782951-xxx

 

Intel i5-4210U processor; UMA graphics memory

768146-xxx

 

Intel Pentium 3825U processor; UMA graphics memory

824130-xxx

 

Intel Pentium 3805U processor; UMA graphics memory

799549-xxx

 

Intel Pentium 3558U processor; UMA graphics memory

768150-xxx

 

Intel Celeron 3215U processor; UMA graphics memory

824128-xxx

 

Intel Celeron 3205U processor; UMA graphics memory

799548-xxx

 

AMD FX-7500 processor; 1 GB discrete graphics memory

773080-xxx

 

AMD A10-7300 processor; 2 GB discrete graphics memory

773079-xxx

 

AMD A8-7100 processor; 2 GB discrete graphics memory

773078-xxx

 

AMD A6-7000B processor; 2 GB discrete graphics memory

773077-xxx

 

AMD A10-7300 processor; UMA graphics memory

773075-xxx

 

AMD A8-7100 processor; UMA graphics memory

773074-xxx

 

AMD A6-7050B processor; UMA graphics memory

773073-xxx

(10)

USB/audio board

768132-001

(11)

Memory modules (PC3L-12800, 1600-MHz, DDR3L)

 

8-GB

693374-001

 

4-GB

691740-001

 

2-GB

691739-001

(12)

Optical drive extension board

not spared

(13)

WWAN module

 

 

HP lt4112 LTE/HSPA+ Gobi 4G Module

740011-001

 

HP hs3110 HSPA+ Mobile Broadband Module

748599-001

(14)

RTC battery 

738824-001

(15)

WLAN module

 

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

675794-001

 

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

709848-001

22

Chapter 3   Illustrated parts catalog

Summary of Contents for ProBook 450 G2

Page 1: ...HP ProBook 450 G2 Notebook PC HP ProBook 455 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...ost models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product prein...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 6: ...vi Safety warning notice ...

Page 7: ... components 25 Cable Kit 26 Mass storage devices 27 Miscellaneous parts 27 4 Removal and replacement procedures preliminary requirements 30 Tools required 30 Service considerations 30 Plastic parts 30 Cables and connectors 31 Drive handling 31 Grounding guidelines 32 Electrostatic discharge damage 32 Packaging and transporting guidelines 33 Workstation guidelines 33 Equipment guidelines 34 5 Remov...

Page 8: ...d 67 Card reader board 69 USB audio board 71 Touchpad button board 73 Fan 75 Battery connector cable 77 System board 78 Optical drive extension board 82 RTC battery HP 450 models 83 Heat sink assembly 85 Display assembly 88 Power connector and cable 95 7 Computer Setup BIOS and MultiBoot in Windows 7 96 Using Computer Setup 96 Starting Computer Setup 96 Navigating and selecting in Computer Setup 9...

Page 9: ...cally choosing a boot device using the f9 prompt 105 Setting a MultiBoot Express prompt 105 Entering MultiBoot Express preferences 105 9 Computer Setup BIOS TPM and HP Sure Start in Windows 10 106 Using Computer Setup 106 Starting Computer Setup 106 Navigating and selecting in Computer Setup 106 Restoring factory settings in Computer Setup 107 Updating the BIOS 108 Determining the BIOS version 108...

Page 10: ...ming a system recovery 121 Using the Windows recovery tools 121 Using f11 recovery tools 122 Using Windows operating system media purchased separately 123 Using Windows Refresh or Windows Reset 123 Using HP Software Setup 123 14 Backup and recovery in Windows 10 124 Creating recovery media and backups 124 Creating HP Recovery media select products only 124 Using Windows tools 125 Restore and recov...

Page 11: ... drive specifications 137 DVD RW SuperMulti DL Drive specifications 138 Blu ray ROM DVD RW SuperMulti DL Drive 139 DVD ROM drive 139 Specification information in Device Manager 140 17 Statement of Volatility 141 Non volatile memory usage 143 Questions and answers 145 18 Power cord set requirements 146 Requirements for all countries and regions 146 Requirements for specific countries and regions 14...

Page 12: ...xii ...

Page 13: ...4400 4005U 1 7 GHz processor Intel HD Graphics 4400 Intel Pentium processor Haswell Dual Core 2 MB L3 cache 3558U 1 7 GHz processor Intel HD Graphics Intel Celeron processor Haswell 2 MB L3 cache 2957U 1 4 GHz processor Intel HD Graphics Intel Core i7 processor Dual Core 5th generation 1600MHz 4 MB L3 cache 15W Intel HD 5500 Graphics 5500U 2 4 GHz 3 0 GHz Core Turbo Intel Core i5 processor Dual Co...

Page 14: ...e discrete Intel processors AMD Radeon R5 M255 with 2 GB or 1 GB dedicated video memory Switchable discrete AMD processors FX series APU Graphic Branding AMD Radeon R7 M265DX with 2 GB of dedicated video memory A10 series APU Graphic Branding AMD Radeon R7 M260DX with 2 GB of dedicated video memory A8 series APU Graphic Branding AMD Radeon R6 M255DX with 2 GB of dedicated video memory A6 series AP...

Page 15: ...nnas Display assemblies include 2 worldwide 5 band WWAN antennas Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3L 12800 1600 MHz DDR3L SODIMMs Supports the following configurations 16384 MB 8192 2 dual channel 12288 MB 8192 4096 dual channel 8192 MB 8192 1 8192 MB 4096 2 dual channel 6144 MB 4096 2048 dual channel 4096 MB 4096 1 204...

Page 16: ...ptical drives DVD ROM DVD RW SuperMulti DL Blu ray ROM DVD RW SuperMulti DL Supports no optical drive option Audio Visual Integrated camera 720p HD Stereo speakers 2 Integrated dual array microphone webcam models only Integrated mono microphone non webcam models only Headphone microphone combo jack Realtek ALC3227 CG Skype ready HD audio with DTS Sound Supports no camera option Ethernet Realtek RT...

Page 17: ...ireless module Two WWAN antennas built into display assembly world wide 5 band configured with panels Subscriber identity module SIM security customer accessible Supports no WWAN option Supports the following WWAN modules HP hs3110 HSPA Mobile Broadband Module HP lt4112 LTE HSPA Gobi 4G Module External media card Digital Media Reader Slot Supports SD SDHC SDXC Ports Headphone Microphone Combo Jack...

Page 18: ... 4 cell 44 Wh 3 0 Ah Li ion battery 4 cell 40 Wh 3 0 Ah Li ion battery long life Security Integrated fingerprint reader No fingerprint reader option Security lock TPM SLB9660 FW ver 1 2 Infineon soldered down TPM support Operating system Preinstalled Windows 7 Professional 64 Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8 1 Professional 64 bit Digital Product Key DPK with Windows 7 Pr...

Page 19: ...ows 10 Professional 64 Downgrade Windows 7 64 StF MSNA EM FreeDOS 2 0 Ubuntu Linux Restore Media DRDVD SRDVD DRDVD Windows 10 DRDVD Windows 8 1 DRDVD Windows 7 SRDVD Ubuntu Linux Restore Media OSDVD Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 1 Professional 64 Windows 8 1 64 bit Windows 8 1 Country Specific 64 Bit Windows 8 1 Emer...

Page 20: ...A HP 450 discrete HP 455 UMA HP 455 discrete Microsoft WHQL Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical drive WLAN module WWAN module Keyboard 8 Chapter 1 Product description ...

Page 21: ...els only On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 Access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant a...

Page 22: ...p and Support User Guides Windows 8 1 From the Start screen type support and then select the HP Support Assistant app Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The Touc...

Page 23: ...ps lock is on which switches the keys to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Spea...

Page 24: ...N Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows...

Page 25: ...s system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key or the esc key 3 Windows key Windows 7 Displays the Windows Start menu Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previou...

Page 26: ...on that most closely matches your computer Component Description 1 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door Provides access to the hard drive bay and the memory module slots 3 Battery release latch ...

Page 27: ...ugh HP Support Assistant To access Help and Support in Windows 7 Select Start Help and Support To access HP Support Assistant in Windows 8 1 From the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 5 Battery bay Holds the battery 6 SIM slot Supports a wirel...

Page 28: ...nd prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable Green right The network is connected Amber left Activity is occurring on the network 6 HDMI port Connects an optional video or audio device such as a high definition televisio...

Page 29: ...ification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB devic...

Page 30: ...er or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 W...

Page 31: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details Computer major components 19 ...

Page 32: ...ription Spare part number 1 Display panel 39 6 cm 15 6 inch HD anti glare touch screen not spared Includes one WLAN antenna 782121 001 Includes two WLAN antennas 782122 001 20 Chapter 3 Illustrated parts catalog ...

Page 33: ... no WWAN models 799553 xxx Intel i7 5500U processor UMA graphics memory WWAN models 799555 xxx Intel i5 5200U processor 2 GB discrete graphics memory 799561 xxx Intel i5 5200U processor 1 GB discrete graphics memory 799558 xxx Intel i5 5200U processor UMA graphics memory no WWAN models 779552 xxx Intel i5 5200U processor UMA graphics memory WWAN models 799554 xxx Intel i3 5020U processor 2 GB disc...

Page 34: ...el Celeron 3215U processor UMA graphics memory 824128 xxx Intel Celeron 3205U processor UMA graphics memory 799548 xxx AMD FX 7500 processor 1 GB discrete graphics memory 773080 xxx AMD A10 7300 processor 2 GB discrete graphics memory 773079 xxx AMD A8 7100 processor 2 GB discrete graphics memory 773078 xxx AMD A6 7000B processor 2 GB discrete graphics memory 773077 xxx AMD A10 7300 processor UMA ...

Page 35: ...68049 001 17 For use in HP 450 Intel models with UMA graphics 768048 001 For use in HP 455 models AMD with UMA graphics 767435 001 For use in HP 455 models AMD with discrete graphics 767434 001 18 Power connector and cable 767432 001 19 Fan 767433 001 20 Speaker assembly 768138 001 21 Battery Li ion 4 cell 44 WHr 3 0 Ah 756744 001 4 cell 40 WHr 3 0 Ah 756746 001 22 Base enclosure For use in models...

Page 36: ...e for use in HP 455 models 773069 001 120 GB Solid state drive M 2 for use in HP 450 models 768469 001 26 Optical drive includes bracket bezel and screws HP 450 models Blu ray ROM DVD RW SuperMulti DL Drive 768472 001 DVD RW SuperMulti DL Drive 768471 001 DVD ROM drive 768470 001 HP 455 models DVD RW SuperMulti DL Drive 773071 001 DVD ROM drive 773070 001 24 Chapter 3 Illustrated parts catalog ...

Page 37: ...are part number 1 Display bezel For use in models with a webcam 768125 001 For use in models without a webcam 768126 001 2 Webcam module HD 767457 001 HD Lync 807958 001 Microphone module 773563 001 3 Display panel raw Display components 25 ...

Page 38: ...ately 5 WWAN antennas Included in Display Rear Cover kit 768123 001 not spared separately 6 Display Hinge Kit includes left and right hinges 768129 001 7 Display webcam cable assembly 768127 001 in Cable Kit 8 Display rear cover includes wireless antennas 768123 001 Cable Kit Item Description Spare part number Cable Kit 768127 001 1 Battery connector cable 2 Display webcam cable 3 Display webcam c...

Page 39: ...d state drive for use in HP 455 models 773069 001 120 GB Solid state drive M 2 for use in HP 450 models 768469 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 767437 001 Optical drives include bezel bracket and screws For use in HP 450 models Blu ray ROM DVD RW SuperMulti DL Drive 768472 001 DVD RW SuperMulti DL Drive 768471 001 DVD ROM drive 768470 001 For use i...

Page 40: ...71 031 For use in the United States 490371 001 Power cords 1 0 m 3 pin For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in the People s Republic of China 755530 AA1 For use in So...

Page 41: ... optical travel 434594 001 Case Top load 679921 001 Messenger 679922 001 Backpack 679923 001 Expansion base USB 3 0 port replicator 690650 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 768136 001 Screw Kit 768137 001 Miscellaneous parts 29 ...

Page 42: ...tions that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points ...

Page 43: ...ving or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or dis...

Page 44: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Page 45: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Page 46: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 47: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details This chapter ...

Page 48: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surfac...

Page 49: ...connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 To remove the service door 1 With the battery bay away from you loosen the service door screw 1 The service door screw secures both service doors 2 Slide the larger service door away...

Page 50: ...ervice door 4 to remove it NOTE The smaller service door provides access to the wireless modules optical drive security screw and keyboard screws You must remove the large service door to remove the small service door 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ... for use in HP 450 models 768469 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outl...

Page 52: ... the hard drive lift the Mylar cover up off the drive 1 remove the 4 Phillips PM3 0 3 0 screws 2 that secure the bracket to the drive and then lift the bracket up and off the hard drive 3 Reverse this procedure to install a hard drive 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...e link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the com...

Page 54: ...into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ...re whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove both service doors...

Page 56: ...from the optical drive remove the Phillips PM2 0 3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2 Reverse this procedure to install an optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 57: ...her the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove both service doors see Se...

Page 58: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ...onnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove both service doors see Service door on page 37 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN ante...

Page 60: ... incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 61: ...rway DH1 Northern Africa FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the op...

Page 62: ...t toward you 3 Open the computer as far as possible 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 63: ...engage the tabs at the bottom of the keyboard NOTE A cable connects the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 Component replacement procedures 51 ...

Page 64: ...g the keyboard connector latch 2 and then disconnect the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 65: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 60...

Page 66: ...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 To remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 0 3 0 screws...

Page 67: ...re available in the Rubber Kit spare part number 768136 001 7 If it is necessary to replace the webcam or microphone module gently pull the module away from the double sided tape on the display enclosure 1 and then disconnect the cable from the module 2 The webcam module is available using spare part number 767457 001 for HD models or 807958 001 for Lync models Component replacement procedures 55 ...

Page 68: ...ay enclosure and then lift the top of the panel upward 2 The raw display panel is available using spare part numbers 768135 001 for HD flat panels in HP 450 models 768468 001 for FHD slim panels on HP 450 models 773072 001 for HD flat panels on HP 455 models 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...e display hinges remove the 6 Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display enclosure 11 Lift the bottom of the hinges upward 2 pull the top of the hinges out from under the tabs 3 and then remove the display hinges from the display enclosure 4 Display hinges are available in the Display Hinge Kit using spare part number 768129 001 Component replacement procedures 57 ...

Page 70: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 36 b Service doors see Service door on page 37 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Keyboard see Keyboard on...

Page 71: ... cables from the system board 1 Card reader board cable 2 Power button board cable 3 Function board cable 4 Speaker cable 5 USB board cable 6 Remove the 4 Torx T8M2 5 6 0 screws 6 from the top of the computer 7 Pry the top cover off the computer to disengage it NOTE Begin by attempting to pry the top cover loose near the optical drive Component replacement procedures 59 ...

Page 72: ...of the top cover 1 and the lift the top cover up and remove it from the computer 2 Reverse this procedure to install the top cover 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ... 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Hard drive see Hard drive on page 39 c Optical drive see Optical drive on page 43 d Keyboard see Keyboard on page 49 e Top cove...

Page 74: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove the speaker assembly 1 Position ...

Page 75: ...4 Remove the speakers from the top cover 3 Reverse this procedure to install the speaker assembly Component replacement procedures 63 ...

Page 76: ... the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove th...

Page 77: ...he computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Ser...

Page 78: ...0 screw 1 that secures the power button board to the top cover 3 Slide the board upward to disengage it from the tabs 2 4 Lift the board up to remove it from the top cover 3 while guiding the cable through the hole in the top cover 4 Reverse this procedure to install the power button board 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...rd from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove the function board 1 Position the top cover upsi...

Page 80: ...e adhesive that secures it and then pull the cable through the hole in the top cover 4 5 Remove the function board from the top cover Reverse this procedure to install the function board 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...g the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove the card reader board NOTE Before ...

Page 82: ...4 Remove the card reader board from the top cover 3 Reverse this procedure to install the card reader board 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove the USB audio board 1 P...

Page 84: ...4 Lift the board off the top cover 3 Reverse this procedure to install the USB audio board 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...pter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 Remove the touchpad button board 1 Position the top cover upside down 2 Disconnect the cable from the touch...

Page 86: ...6 Lift the touchpad button board off the top cover 5 Reverse this procedure to install the touchpad button board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...puter Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugg...

Page 88: ...2 Lift the fan from the computer 2 Reverse this procedure to install the fan 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 89: ...g the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Hard drive Hard drive on page 39 c Optical drive Optical drive on page 43 d Keyboard see Keyboard on page 49 e Top cover see Top cover on page 58 Remove the battery connector cable 1 Disconnect the battery connector cable from the system boa...

Page 90: ...3 5020U processor UMA graphics memory no WWAN models 824129 xxx Intel i3 5010U processor 2 GB discrete graphics memory 799560 xxx Intel i3 5010U processor 1 GB discrete graphics memory 799557 xxx Intel i3 5010U processor UMA graphics memory no WWAN models 799551 xxx Intel i3 5005U processor 2 GB discrete graphics memory 799559 xxx Intel i3 5005U processor 1 GB discrete graphics memory 779556 xxx I...

Page 91: ...hut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery o...

Page 92: ...3 Remove the 3 Phillips PM2 5 4 0 screws 1 that secure the system board and the broadhead Phillips PM2 0 3 0 screw 2 that secures the optical drive extension board to the computer 4 Lift the right side of the system board up at an angle 3 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 93: ...5 Pull the system board up and toward the right to remove it from the computer 4 Reverse this procedure to install the system board Component replacement procedures 81 ...

Page 94: ...uter 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Hard drive see Hard drive on page 39 c Optical drive see Optical drive on page 43 d WLAN module see WLAN Bluetooth combo card on page 45 e WWAN module see WWAN module on page 47 f Keyboard see Keyboard on page 49 g Top cover see Top cover on page 58 h System board see Sy...

Page 95: ...er 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Hard drive see Hard drive on page 39 c Optical drive see Optical drive on page 43 d Keyboard see Keyboard on page 49 e Top co...

Page 96: ...3 Remove the battery from the socket 2 Reverse this procedure to install the RTC battery 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 97: ...er 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Hard drive see Hard drive on page 39 c Optical drive see Optical drive on page 43 d WLAN module see WLAN Bluetooth combo card...

Page 98: ...ink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material UMA models a To remove the UMA heat sink assembly in the order indicated on the heat sink loosen the 4 captive Phillips screws 1 that secure the heat sink to the system board 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 99: ...thermal material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly Component replacement procedures 87 ...

Page 100: ...emoving the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Page 101: ...ules 1 pulling the cables 2 through the holes 3 in the computer 3 Position the computer upright and open 4 Disconnect the display cable from the system board 1 5 Remove the WLAN antennas and WWAN antennas if equipped from the routing path along the base of the computer 2 6 Place the computer upright and open as far as possible Component replacement procedures 89 ...

Page 102: ...wireless performance 9 If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 0 3 0 screws 2 in the bottom corners of the display bezel 10 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure NOTE Make sure the hinges are not bent see hinge position in f...

Page 103: ...e part number 768136 001 12 If it is necessary to replace the webcam or microphone module gently pull the module away from the double sided tape on the display enclosure 1 and then disconnect the cable from the module 2 The webcam module is available using spare part number 767457 001 for HD models or 807958 001 for Lync models The microphone module is available using spare part number 773563 001 ...

Page 104: ...lay enclosure and then lift the top of the panel upward 2 The raw display panel is available using spare part numbers 768135 001 for HD flat panels in HP 450 models 768468 001 for FHD slim panels on HP 450 models 773072 001 for HD flat panels on HP 455 models 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 105: ...e display hinges remove the 6 Phillips PM2 5 3 0 screws 1 that secure the display hinges to the display enclosure 16 Lift the bottom of the hinges upward 2 pull the top of the hinges out from under the tabs 3 and then remove the display hinges from the display enclosure 4 Display hinges are available in the Display Hinge Kit using spare part number 768129 001 Component replacement procedures 93 ...

Page 106: ...e assembly straight up and off the display panel The display cable is available in the Cable Kit using spare part number 768127 001 Reverse this procedure to reassemble and install the display assembly 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 107: ...let and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 5 Remove the following components a Service doors see Service door on page 37 b Keyboard see Keyboard on page 49 c Hard drive Hard drive on page 39 d Optical drive Optical drive on page 43 e Top cover see Top cover on page 58 f Display assembly see Display assembly on page 88 Remove the power cable...

Page 108: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 109: ...ctions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files cal...

Page 110: ...ons to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system...

Page 111: ...s feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of...

Page 112: ... location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed durin...

Page 113: ...gating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f...

Page 114: ...rrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some d...

Page 115: ...e or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready ...

Page 116: ...Boot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot or...

Page 117: ... 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Expre...

Page 118: ...tup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item u...

Page 119: ...TE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 106 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 120: ...computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut d...

Page 121: ...on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before...

Page 122: ... to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instru...

Page 123: ...p To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the dow...

Page 124: ...d Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named ...

Page 125: ...et Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download...

Page 126: ...rn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 114 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 127: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 115 ...

Page 128: ...ptical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case of...

Page 129: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 130: ...ws 7 operating system media on page 119 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start...

Page 131: ...k Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 119 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 132: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 120 C...

Page 133: ...nitial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover yo...

Page 134: ... For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the ...

Page 135: ...m DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer...

Page 136: ... Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 124 For information on the recovery options that are available using the recovery media see Using Windows tools on page 125 Use Win...

Page 137: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 138: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 129 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 139: ... is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the co...

Page 140: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 141: ... the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 124 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 142: ...r software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your inf...

Page 143: ...mputer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up ...

Page 144: ...ey 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On K...

Page 145: ...ancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 133 ...

Page 146: ...al drive 2 31 kg 5 1 lbs Non touchscreen equipped with 1 DIMM hard drive WLAN module webcam 4 cell battery no optical drive 2 20 kg 4 86 lbs Touchscreen equipped with 1 DIMM hard drive WLAN module webcam 4 cell battery optical drive 2 81 kg 6 19 lbs Touchscreen equipped with 1 DIMM hard drive WLAN module webcam 4 cell battery no optical drive 2 70 kg 5 95 lbs Input power Operating voltage 19 0 V d...

Page 147: ... Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 FHD 1368x768 HD Surface treatment Anti glare Width 3 2 mm Brightness HD 200 1 typical FHD 300 1 typical Viewin...

Page 148: ... read including setting Single track 2 2 ms 1 4 ms 1 1 ms 3 ms 2 ms 1 1 ms Average 13 ms 10 ms 12 ms 13 ms 12 ms 13 ms Maximum 25 ms 12 ms 21 ms 24 ms 22 ms 25 ms Logical blocks 2 930 277 168 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 625 141 400 Disc rotational speed 5400 rpm 5400 rpm 7200 or 5400 rpm 7200 rpm or 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 ...

Page 149: ...not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 250 069 680 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state d...

Page 150: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Page 151: ...nsfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Multiword DMA Mode DVD ROM drive Applicable disc DVD ROM DVD 5 DVD ...

Page 152: ...modify device configurations using Device Manager NOTE Windows 7 includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and dou...

Page 153: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Page 154: ...f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process ...

Page 155: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Page 156: ... data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows ...

Page 157: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 158: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 159: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 160: ...e these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http w...

Page 161: ... of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure Display 149 ...

Page 162: ...ws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 150 Chapter 19 Recycling ...

Page 163: ...isplay panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 151 ...

Page 164: ...t frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 152 Chapter 19 Recycling ...

Page 165: ...23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 153 ...

Page 166: ...part number 29 chipset product description 2 components bottom 14 display 9 front 15 left side 16 right side 17 top 10 computer reset 132 Computer Setup navigating and selecting 96 101 106 111 restoring factory settings 97 102 107 112 computer setup navigating and selecting 111 restoring factory settings 112 computer specifications 134 connector power 16 connectors service considerations 31 D disk...

Page 167: ...ying 9 J jacks audio in microphone 17 audio out headphone 17 network 16 RJ 45 network 16 K keyboard product description 5 removal 49 spare part numbers 21 49 keypad integrated numeric 14 keys esc 13 fn 13 function 13 Windows key 13 L labels Bluetooth 18 regulatory 18 serial number 18 service 18 wireless certification 18 WLAN 18 latch battery lock 15 latch battery release 14 legacy support USB 96 1...

Page 168: ...118 recovery system 118 refresh 123 regulatory information regulatory label 18 wireless certification labels 18 removal replacement preliminaries 30 procedures Authorized Service Provider 53 procedures Customer Self Repair 35 reset 123 computer 132 steps 132 restoring the hard drive 119 122 RJ 45 network jack identifying 16 RJ 45 network lights identifying 16 RTC battery spare part number 22 RTC b...

Page 169: ...t identifying 9 webcam module removal 55 91 spare part number 25 Windows Refresh 123 Reset 123 system restore point 124 125 Windows 7 operating system DVD creating 116 using for restore 119 Windows 7 operating system media creating 116 using for restore 119 Windows key identifying 13 Windows operating system DVD 123 Windows Startup Repair using 118 Windows tools using 125 wireless antennas disconn...

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