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HP ProBook 440 G3, Maintenance And Service Manual, Page: 6 / 144

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HP ProBook 440 G3 Maintenance And Service Manual Download Page 6

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  Safety warning notice

Summary of Contents for ProBook 440 G3

Page 1: ...HP ProBook 440 G3 Notebook PC Maintenance and Service Guide ...

Page 2: ...Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on ...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 6: ...vi Safety warning notice ...

Page 7: ...cs Kit 23 Mass storage devices 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelines 30 Equipment guidelines 31 5 Removal and replacement...

Page 8: ...sembly 66 Display assembly 69 Power connector and cable 74 7 Computer Setup BIOS and MultiBoot in Windows 7 75 Using Computer Setup 75 Starting Computer Setup 75 Navigating and selecting in Computer Setup 75 Restoring factory settings in Computer Setup 76 Updating the BIOS 76 Determining the BIOS version 76 Downloading a BIOS update 77 Using MultiBoot 77 About the boot device order 77 Choosing Mul...

Page 9: ...9 Computer Setup BIOS TPM and HP Sure Start in Windows 10 86 Using Computer Setup 86 Starting Computer Setup 86 Navigating and selecting in Computer Setup 86 Restoring factory settings in Computer Setup 87 Updating the BIOS 88 Determining the BIOS version 88 Downloading a BIOS update 88 Changing the boot order using the f9 prompt 89 TPM BIOS settings select products only 89 Using HP Sure Start sel...

Page 10: ...urchased separately 103 Using Windows Refresh or Windows Reset 103 Using HP Software Setup 103 14 Backup and recovery in Windows 10 104 Creating recovery media and backups 104 Creating HP Recovery media select products only 104 Using Windows tools 105 Restore and recovery 106 Recovering using HP Recovery Manager 106 What you need to know before you get started 106 Using the HP Recovery partition s...

Page 11: ...state drive specifications 117 17 Statement of memory volatility 118 Nonvolatile memory usage 122 Questions and answers 124 Using HP Sure Start select models only 125 18 Power cord set requirements 126 Requirements for all countries and regions 126 Requirements for specific countries and regions 126 19 Recycling 128 Index 129 xi ...

Page 12: ...xii ...

Page 13: ...t Intel Skylake Integrated with processor Graphics Integrated UMA Graphics GT1 and GT2 See processor category Switchable discrete AMD Radeon R7 M340 with 2 GB or 1 GB dedicated video memory Supports HD decode DX12 HDMI Supports PX7 0 Panel 35 6 cm 14 0 inch LED backlight 16 9 aspect ratio HD eDP flat HD anti glare 1366x768 220 nits 3 6 mm 1 or 2 WLAN antennas HD anti glare 1366x768 220 nits 3 6 mm...

Page 14: ... TB 5400 rpm 500 GB 7200 rpm 500 GB 5400 rpm 500 GB 5400 rpm hybrid 8 GB SSD MLC Optical drive Supports external USB drive CD DVD R RW Audio Visual Integrated camera 720p HD Supports no camera option Stereo speakers 2 Integrated dual array microphone webcam models only Integrated mono microphone non webcam models only Headphone microphone combo jack HD audio with DTS Sound Conexant CX7501 Ethernet...

Page 15: ...tivity lights USB 3 0 2 USB 2 0 1 USB 2 0 powered port VGA Dsub 15 pin supporting 2048 1536 external resolution at 60 GHz hot plug unplug with auto detect HDMI 1 4 Multi pin AC port Keyboard pointing devices Keyboards HP Advanced Keyboard Backlit full sized keyboard Full sized chiclet keyboard Spill resistant keyboard Touchpad Touchpad gestures enabled by default on off button on board taps enable...

Page 16: ...4 High End Windows 8 1 Professional 64 Windows 8 1 Core for Higher Education ML 64 Windows 8 1 Professional StF MSNA Windows 8 1 Professional StF MSNA EM Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Chinese Market Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 StF MSNA for Higher Education Windows 10 Home 64 High end Windows 10 Home 64 High end Single Languag...

Page 17: ...al 32 Windows 7 Professional 64 Windows 8 1 Update Professional 64 Windows 8 1 Update Professional for Education 64 Windows 8 1 Update 64 Windows 8 1 Update Country Specific 64 Windows 8 1 Update Emerging Market 64 Windows 10 Professional 64 Web only support Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8 1 Enterprise 64 Windows 10 Enterprise Certified Microsoft...

Page 18: ...high speed High Definition Multimedia Interface HDMI device 3 External monitor port Connects an external VGA monitor or projector 4 RJ 45 network jack status lights Connects a network cable Green right The network is connected Amber left Activity is occurring on the network 5 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a det...

Page 19: ... internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a pow...

Page 20: ...hen select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Memory card reader Reads optional memory cards that store manage ...

Page 21: ...ication and Chat HP Webcam Windows 8 1 Access HP Support Assistant from the Start screen by selecting the HP Support Assistant app Windows 10 Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the ...

Page 22: ...on and off 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Components ...

Page 23: ... Caps lock is on which switches the key input to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6...

Page 24: ...e loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep settings ...

Page 25: ...n or off but does not establish a wireless connection A wireless network must be set up before a wireless connection is possible 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon Top 13 ...

Page 26: ...dows Start menu NOTE Pressing the Windows key again will close the Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys that enables you to add subtract and perform other numeric tasks When num lock is on the keypad can be used like an external numeric ...

Page 27: ...mputer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation NOTE The vents shown in this illustration may vary depending on your computer model 4 Service door Provides access to the hard drive bay the wireless LAN WLAN module slot and the memory module slots Bottom 15 ...

Page 28: ... module and then receive a warning message remove the module to restore computer functionality and then contact support To access Help and Support in Windows 7 Select Start Help and Support To access HP Support Assistant in Windows 8 1 From the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click th...

Page 29: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Page 30: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details 18 Chapter 3 Illustrated parts catalog ...

Page 31: ...Computer major components 19 ...

Page 32: ...nt thermal material All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 8 1 or Windows 10 operating system Intel Core i7 6500U processor 2 GB discrete graphics memory 830947 xxx Intel Core i5 6300U processor 2 GB discrete graphics memory 830946 xxx Intel Core i5 6200U processor 2 GB discrete graphics memory 830945 xxx Intel Core...

Page 33: ... 11b g n 1x1 Wi Fi Adapter Worldwide 792609 001 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Worldwide 792610 001 Realtek RTL8723BE bgn 1x1 BT 4 LE PCIe USB NGFF 2230 M 2 Worldwide 792611 001 Broadcom 943228 abgn 2x2 BT 4 LE PCIe USB NGFF 2230 MOW Most of World 797884 001 7260NGW Intel Dual Band Wireless AC 7260 802 11ac Dual Band 2x2 Wi Fi Bluetooth 4 0 806722 001 Intel Dual Band W...

Page 34: ...Display panel raw FHD slim 826402 001 HD flat 826403 001 Display Hinge Kit includes 826405 001 3a Left hinge 3b Right hinge 4 Webcam module 826395 001 Microphone module 826385 001 5 Display webcam cable assembly Included in Cable Kit 826399 001 826399 001 Cable Kit 6 Display rear cover includes wireless antennas 826396 001 22 Chapter 3 Illustrated parts catalog ...

Page 35: ...cam cable 2 Power button board cable 3 Card reader cable 4 Battery connector cable 5 Function board cable Plastics Kit Item Description Spare part number Plastics Kit 829013 001 1 Service door 2 Fingerprint reader insert for use in models without a fingerprint reader Cable Kit 23 ...

Page 36: ...2 001 Hard Drive Hardware Kit includes 826382 001 2 Hard drive bracket Screws not illustrated 3 Hard drives 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 5400 rpm 7 mm 778186 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 7 mm 703267 001 24 Chapter 3 Illustrated parts catalog ...

Page 37: ...East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For...

Page 38: ...5530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 For use in the United States 755530 001 Rubber Kit includes rubber base enclosure screw covers mylar display bezel screw covers and display bezel rubber caps 826407 001 Screw Kit 826408 001 26 Chapter 3 Illustrated parts catalog ...

Page 39: ...clude some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply p...

Page 40: ...d drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive a...

Page 41: ...recautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe contai...

Page 42: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 43: ...istance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm re...

Page 44: ...he on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 17 for details This chapter provides removal and r...

Page 45: ...t and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latches 1 to release...

Page 46: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 To remove the service door 1 With the battery bay away from you remove the service door screw cover 1 2 Loosen the service door screw 2 3 Slide the service door away from the battery bay 3 to release it and then ...

Page 47: ...erating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 To remove a hard drive 1 Remove the 4 Phillips PM2 5 5 0 screws 1 that secure t...

Page 48: ...rive remove the 4 Phillips PM3 0 3 5 screws 1 that secure the bracket to the drive and then lift the cover off the drive 2 Reverse these procedures to install a hard drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...ep 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devi...

Page 50: ...into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 51: ...nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service doo...

Page 52: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ...wer from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the solid state drive 1 Remove the Phillips PM2 0 4 0 screw 1 that secures the solid state drive to the computer The edge of the module opposite the slot rises away f...

Page 54: ...e 051 Northern Africa FP1 Turkey 141 Germany 041 Portugal 131 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connect...

Page 55: ...uter and position it on its side with the bottom toward you 3 Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover Component replacement procedures 43 ...

Page 56: ... the keyboard to the system board Make sure not to prematurely pull the cables out of the system board connector 5 Rotate the keyboard until it rests on the palm rest 1 6 If applicable disconnect the backlight cable by lifting the connector latch 2 and then disconnect the cable from the system board 3 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 57: ...e the keyboard lays flat the keyboard ribbon cable must be bent at the appropriate point before installation There are markings typically a thin white line across the breadth of the cable that indicate where to bend the cable On HP ProBook 440 G3 models bend at the marking labeled S1 1 and then fold the cable over 2 If installing a backlit keyboard follow the same procedures for the backlight cabl...

Page 58: ...46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ...t must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover includes touchpad 829015 001 Before removing the top cover follow these steps 1 Shut down the computer If you are u...

Page 60: ...small rubber screw covers from the sides of the computer 3 3 Remove the 8 Torx T8M2 5 6 0 screws 1 and the Phillips PM2 5 2 5 screw 2 that secures the top cover to the computer 4 Position the computer upright and open it as far as possible 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ...following cables from the system board 1 Fan cable 2 Function board cable 3 Fingerprint reader cable 4 Card reader board cable 6 Remove the 5 Torx T8M2 5 6 0 screws from the top cover Component replacement procedures 49 ...

Page 62: ...ottom 3 and then right side 4 NOTE The top cover may be difficult to remove from the computer Be careful not to damage the top cover when attempting to remove it Reverse this procedure to install the top cover 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Keyboard see Keyboard on page 42 c Hard drive Hard drive on page 35 d Top cove...

Page 64: ...secures it 1 and then remove the fingerprint reader board and cable assembly from the top cover 2 Reverse this procedure to install the fingerprint reader assembly 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...ord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 47 Remove the power button board 1 Position the top cover upside down 2 Disconnect the cable from t...

Page 66: ...he AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 47 Remove the function board 1 Position the top cover upside down 2 Disconnect the cable from the connector o...

Page 67: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 47 Remove the USB audio card reader board NOTE Before you remove...

Page 68: ...ear of the board and pull it away from side of the top cover 4 Reverse this procedure to install the USB audio card reader board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...ing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter...

Page 70: ...3 Lift the fan from the computer 3 Reverse this procedure to install the fan 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...et and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive Hard drive on page 35 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 47 Remove the battery connector cable 1 Disconnect the battery connector cable from the system board 1 2 Remove the cab...

Page 72: ...ntium 4405U processor UMA graphics memory 830942 xxx Intel Celeron 3855U processor UMA graphics memory 830934 xxx Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect ...

Page 73: ...oard 1 Position the computer upright with the front toward you 2 Disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Speaker cable 4 Battery connector cable 3 Remove the 4 Phillips PM2 5 5 0 screws 1 that secure the system board to the computer Component replacement procedures 61 ...

Page 74: ...f the system board up at an angle and then remove the system board from the computer 2 Reverse this procedure to install the system board 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c Keyboard see Keyboard on page 42 d Top cover see Top cover on page 47 e System board see System board on page 60 Remove the RTC battery 1 Position the syst...

Page 76: ...the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service doors see Service door on page 34 b Keyboard see Keyboard on page 42 c Hard drive Hard drive on page 35 d Top cover see Top cover on page 47 e System board see System board on page 60 Remove the speaker assembly 1 Position the computer upright 2...

Page 77: ...s from the top cover 3 NOTE When reinstalling the speakers make sure the rubber gaskets in each screw hole 4 are correctly in place Reverse this procedure to install the speaker assembly Component replacement procedures 65 ...

Page 78: ... the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c WLAN module see WLAN Bluetooth combo card on page 39 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 47 f System board see System board on page 60 Remove the heat sink assembly 1 Position the system boar...

Page 79: ...nents 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material UMA models a To remove the UMA heat sink assembly in the order indicated on the heat sink loosen the 4 captive Phillips screws 1 4 that secure the heat sink to the system board Component replacement procedures 67 ...

Page 80: ... surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c WLAN module see WLAN Bluetooth combo card on page 39 d Keyboard see Keyboard on page 42 e Top cover see Top cover on page 47 Remove the di...

Page 82: ...te the antennas can result in degradation of the computer s wireless performance 6 To remove the display bezel remove the 2 screw covers 1 and the 2 Phillips PM2 0 4 0 screws 2 from the bottom corners of the display bezel 7 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure 70 Chapter 6 Remova...

Page 83: ...in the Rubber Kit spare part number 826407 001 9 If it is necessary to replace the webcam or microphone module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 826395 001 The microphone module is available using spare part number 826385 001 Component replacement p...

Page 84: ...s 11 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure 12 If it is necessary to replace the display hinges remove the 2 Phillips PM2 0 3 0 screws at the top 1 and the 4 broadhead Phillips PM2 5 3 0 screws at the bottom 2 that secure the display hinges to the display enclosure 72 Chapter 6 Rem...

Page 85: ...cessary to replace the display webcam cable remove the cable from the clips on the display enclosure 1 and then lift the cable straight up and off the display panel 2 The display webcam cable is available in the Cable Kit using spare part number 826399 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 73 ...

Page 86: ...e AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 33 5 Remove the following components a Service door see Service door on page 34 b Keyboard see Keyboard on page 42 c Hard drive Hard drive on page 35 d Top cover see Top cover on page 47 e Display assembly see Display assembly on page 69 Remove the power cable 1 Disconnect the cable from the s...

Page 87: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Page 88: ...arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some ...

Page 89: ...rive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing a...

Page 90: ...u for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press ...

Page 91: ...Boot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a b...

Page 92: ... Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing...

Page 93: ...he screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect w...

Page 94: ...lick Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen inst...

Page 95: ...e the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to...

Page 96: ... Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup locat...

Page 97: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 98: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 99: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 86 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 100: ...omputer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut do...

Page 101: ... on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Befor...

Page 102: ... to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instru...

Page 103: ...up To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the do...

Page 104: ...d Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named ...

Page 105: ...let Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to downloa...

Page 106: ... b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download...

Page 107: ...mputer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 95 ...

Page 108: ...optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case o...

Page 109: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 110: ...ows 7 operating system media on page 99 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start...

Page 111: ...sk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 99 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 112: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 100 C...

Page 113: ...ackup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files...

Page 114: ... For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the ...

Page 115: ...m DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer...

Page 116: ... Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 104 For information on the recovery options that are available using the recovery media see Using Windows tools on page 105 Use Win...

Page 117: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 118: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 109 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 119: ... is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the co...

Page 120: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 121: ... the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 104 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 122: ...r software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your inf...

Page 123: ...mputer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up ...

Page 124: ...ey 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On K...

Page 125: ...ancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 113 ...

Page 126: ...hard drive WLAN module webcam 4 cell battery 2 31 kg 5 09 lbs Non touch screen equipped with 1 DIMM M 2 SSD WLAN module webcam 6 cell battery 1 80 kg 3 96 lbs Non touch screen equipped with 1 DIMM hard drive WLAN module webcam 6 cell battery 1 88 kg 4 13 lbs Touch screen equipped with 1 DIMM M 2 SSD WLAN module webcam 6 cell battery 2 33 kg 5 12 lbs Touch screen equipped with 1 DIMM hard drive WLA...

Page 127: ... peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 35 6 cm 14 0 in display specifications Metric U S Active diagonal size 35 6 cm 14 0 in Resolution HD 1366x768 FHD 1600x900 Surface treatment Anti glare Panel Width HD 3 6 mm FHD 3 0 mm Brightness HD 220 nits t...

Page 128: ...read including setting Single track 1 4 ms 1 1 ms 3 ms 2 ms Average 10 ms 12 ms 13 ms 12 ms Maximum 12 ms 21 ms 24 ms 22 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 Disc rotational speed 5400 rpm 7200 or 5400 rpm 7200 rpm or 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actua...

Page 129: ... to not busy 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid sta...

Page 130: ... below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restore Defaults instead of ...

Page 131: ... retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message i...

Page 132: ...S Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to r...

Page 133: ...uter and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 121 ...

Page 134: ...t customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per mem...

Page 135: ...mware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions...

Page 136: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Page 137: ... Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using...

Page 138: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 139: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 140: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 128 Chapter 19 Recycling ...

Page 141: ...gs 76 81 87 92 computer setup navigating and selecting 91 restoring factory settings 92 computer specifications 114 connector power 7 connectors service considerations 28 D diskette drive precautions 28 display assembly removal 69 spare part numbers 69 display bezel removal 70 spare part numbers 22 display components spare part numbers 22 display hinge removal 72 Display Hinge Kit spare part numbe...

Page 142: ...crophone mute 11 num lock 11 power 11 RJ 45 network 6 TouchPad 11 webcam 9 wireless 11 M M 2 solid state drive removal 41 spare part number 41 mass storage devices spare part numbers 24 memory nonvolatile 118 volatile 118 memory card reader identifying 8 memory module identifying 15 product description 1 removal 37 spare part numbers 21 37 microphone audio in jack product description 2 microphone ...

Page 143: ...ber 26 security cable slot identifying 6 security product description 4 serial number 17 serial number computer 17 service considerations 27 service door spare part number 21 34 service labels locating 17 serviceability product description 5 setup utility navigating and selecting 75 80 86 restoring factory settings 76 81 87 slots security cable 6 solid state drive removal 41 spare part number 41 s...

Page 144: ...g for restore 99 Windows application key identifying 14 Windows key identifying 14 Windows operating system DVD 103 Windows Startup Repair using 98 Windows tools using 105 wireless antennas disconnecting 39 wireless antennas identifying 9 wireless certification label 17 wireless light 11 wireless product description 2 WLAN antennas identifying 9 WLAN device 17 WLAN label 17 WLAN Bluetooth combo ca...

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