HP Pro 3330 Maintenance & Service Manual Download Page 40

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Spare part
number

Description

663100-001

System board for use in 3340/3348 models without Windows 8 (includes thermal material)

663101-001

System board for use in 3335/3385 models (includes thermal material)

663213-001

HP USB 3.0 SuperSpeed PCIe x1 card

663214-001

USB 3.0 SuperSpeed power extension cable

665120-001

Intel Core i3 2130 processor, 3.4 GHz, 3-MB L3 cache (includes thermal material)

665121-001

Intel Core i5 2320 processor, 3.0 GHz, 6-MB L3 cache (includes thermal material)

665122-001

Intel Pentium Dual-Core G630 processor, 2.7 GHz, 3-MB L3 cache (includes thermal material)

665123-001

Intel Pentium Dual-Core G860 processor, 3.0 GHz, 3-MB L3 cache (includes thermal material)

665467-001

Intel Celeron G440 processor, 1.6 GHz, 1-MB L3 cache (includes thermal material)

666330-001

ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16

666885-001

Speaker with rubber rivets

666886-001

AMD Athlon X2 B30 processor, 3.6 GHz, 2-MB L2 cache (includes thermal material)

666887-001

AMD Athlon X2 250 processor, 3.0 GHz, 2-MB L2 cache (includes thermal material)

666888-001

AMD Phenom X2 B60 processor, 3.5 GHz, 2-MB L2 cache (includes thermal material)

666889-001

AMD Sempron X2 190 processor, 2.5 GHz, 1-MB L2 cache (includes thermal material)

666891-001

Intel Celeron Dual-Core G530 processor, 2.4 GHz, 2-MB L3 cache (includes thermal material)

666892-001

Intel Celeron Dual-Core G540 processor, 2.5 GHz, 2-MB L3 cache (includes thermal material)

667719-001

1-TB, 7200 rpm hard drive

667720-001

500 GB, 7200 rpm hard drive

667727-001

Fan sink for use in models with Intel processors (includes replacement thermal material)

667854-001

SATA3 cable, 254 mm

668571-001

Front bezel for use on 3330 models

668572-001

Front I/O and USB assembly

670439-AA1

Front bezel for use in the People’s Republic of China

682410-001

Intel Celeron G460 processor, 1.8 GHz, 1-MB L3 cache (includes thermal material)

682411-001

ATI Radeon HD 7450 1-GB graphics adapter

684236-001

320 GB, 5400 rpm hard drive

684237-001

500 GB, 5400 rpm hard drive

684591-001

nVidia GeForce GT630 2-GB graphics adapter, PCIe x16

686217-001

500 GB, 7200 rpm hard drive, 2.5 inch

688950-001

Intel Core i3 3220 processor, 3.3 GHz, 3-MB L3 cache (includes thermal material)

688951-001

Intel Core i3 3240 processor, 3.4 GHz, 3-MB L3 cache (includes thermal material)

689578-001

Intel Core i3 3225 processor, 3.3 GHz, 3-MB L3 cache (includes thermal material)

691934-001

Intel Celeron G550 processor, 2.6 GHz, 2-MB L3 cache (includes thermal material)

Chapter 4 Illustrated parts catalog

Summary of Contents for Pro 3330

Page 1: ...Maintenance Service Guide HP Pro 3330 3380 Microtower HP Pro 3335 3385 Microtower HP Pro 3340 3348 Microtower HP Pro 3330 Small Form Factor ...

Page 2: ...ng such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewle...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...rivers 6 Customizing the monitor display 6 Activating and customizing the software in Windows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 7 Customizing the monitor display 7 3 Computer Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 10 Computer Setup Storage 11 Computer Setup Security 14 Computer Setup Powe...

Page 6: ...Routine Care and Disassembly Preparation 41 Electrostatic Discharge Information 41 Generating Static 41 Preventing Electrostatic Damage to Equipment 42 Personal Grounding Methods and Equipment 42 Grounding the Work Area 43 Recommended Materials and Equipment 43 Operating Guidelines 44 Routine Care 44 General Cleaning Safety Precautions 44 Cleaning the Computer Case 44 Cleaning the Keyboard 45 Clea...

Page 7: ...nections 71 Removing an Optical Drive 73 Removing a Hard Drive 76 Front I O and USB Panel Housing Assembly 83 Power Switch LED Assembly 85 System Fan 87 Speaker 89 Fan Sink Assembly 91 Processor 92 Power Supply 96 System Board 98 Battery 99 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 101 Preparation for Disassembly 101 Access Panel 102 Front Bezel 104 Memory 105 DDR3 SDRAM D...

Page 8: ...ms 153 Solving Display Problems 155 Solving Audio Problems 160 Solving Printer Problems 162 Solving Keyboard and Mouse Problems 164 Solving Hardware Installation Problems 166 Solving Network Problems 168 Solving Memory Problems 171 Solving Processor Problems 173 Solving CD ROM and DVD Problems 173 Solving USB Flash Drive Problems 176 Solving Front Panel Component Problems 177 Solving Internet Acce...

Page 9: ... the Windows recovery tools 191 Using f11 recovery tools 192 Using Windows 8 operating system media purchased separately 192 Appendix D Power Cord Set Requirements 193 General Requirements 193 Japanese Power Cord Requirements 193 Country Specific Requirements 194 Appendix E POST Error Messages 195 POST Numeric Codes and Text Messages 196 Interpreting POST Diagnostic Front Panel LEDs and Audible Co...

Page 10: ...x ...

Page 11: ... configuration shown above may be different than your computer model Serviceability Features The computers include features that make them easy to upgrade and service A Torx T 15 or flat blade screwdriver is needed for many of the installation procedures described in this guide Identifying the Chassis 1 ...

Page 12: ...1 2 PCI Optional 16 1 card reader DVI D and VGA video ports Legacy I O 2 PS 2 1 serial port 2nd serial port option parallel port option Audio Codec Realtek ALC656 GR Jacks Front HP Out Mic In Rear Line Out Line In Mic In Windows 8 Windows 7 or RedFlag Linux Small form factor chassis Choice of Intel processors Chipset Intel H61 Integrated graphics Intel HD Up to 8 GB DDR3 SDRAM system memory availa...

Page 13: ... external 5 25 drive bays for optional optical drives External 3 5 drive bay for optional media reader 6 1 PCIe x1 slot 1 PCIe x16 slot 2 PCI slots 2 Power Supply 7 USB Scroll Mouse 3 Rear I O includes 4 USB 2 0 ports network DVI D and VGA video ports microphone jack audio in out jacks serial port PS2 connectors 8 HP USB Standard Value Keyboard 4 Front I O includes 2 USB 2 0 ports dedicated headph...

Page 14: ... 3 Rear I O includes 1 PCIe x1 slot 1 PCIe x16 slot 2 PCI slots 4 USB 2 0 ports network DVI D and VGA video ports microphone jack audio in out jacks serial port PS2 connectors 8 HP USB Standard Value Keyboard 4 Front I O includes 2 USB 2 0 ports dedicated headphone output 9 Monitor sold separately 5 HP 6 in 1 Media Card Reader some models 4 Chapter 1 Product Features ...

Page 15: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 16: ...er the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows de...

Page 17: ...ou set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower...

Page 18: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Page 19: ...e headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do...

Page 20: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 21: ... mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode ...

Page 22: ... Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume I...

Page 23: ... on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootabl...

Page 24: ... Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled Password prompt on F9 F12 requires setup password to use these boot functions Default is enabled Network Server Mode Default is disabled Smart Cover Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Passwo...

Page 25: ...Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk whi...

Page 26: ...s a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks chan...

Page 27: ...s UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to de...

Page 28: ...pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the b...

Page 29: ...nabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previou...

Page 30: ...em Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network...

Page 31: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 32: ...4 Illustrated parts catalog Microtower MT Chassis Spare Parts Computer Major Components 22 Chapter 4 Illustrated parts catalog ...

Page 33: ... in 3340 3348 models with NetClone 711494 001 For use in 3340 3348 models with Windows 8 with no Digital Product Key DPK 702645 001 For use in 3340 3348 models with Windows 8 Standard 702645 501 For use in 3340 3348 models with Windows 8 Professional 702645 601 6 For use in 3335 3385 models AMD 663101 001 For use in 3335 3385 models with NetClone 707247 001 Memory modules PC3 10600 1333 MHz not il...

Page 34: ...L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 666892 001 G530 2 4 GHz 2 MB L3 cache 666891 001 G460 1 8 GHz 1 MB L3 cache 682410 001 G440 1 6 GHz 1 MB L3 cache 665467 001 AMD Phenom II processors X4 B99 3 3 GHz 6 MB L3 cache 647012 001 X4 B97 3 2 GHz 6 MB L3 cache 619789 001 X4 B95 3 0 GHz 6 MB L3 cache 585156 001 X4 B59 3 4 GHz 6 MB L3 cache 647013 001 X3 B77 3 2 GHz 6 MB L3 cache 619788 001 X3 ...

Page 35: ...01 SATA cable 370 mm not illustrated 656833 001 Adapter DVI to VGA HF not illustrated 657401 001 DMS 59 to Dual VGA cable not illustrated 463023 001 PATA to SATA power adapter not illustrated 449283 001 DisplayPort cable 487562 001 DisplayPort DP to DVI cable 662723 001 DisplayPort DP to HDMI cable 617450 001 DisplayPort DP to VGA cable 632484 001 USB 3 0 SuperSpeed power extension cable 663214 00...

Page 36: ...er rivets 666885 001 Card reader 16 in 1 657099 001 Card reader bezel blank 657853 001 Card reader bezel 657854 001 Mouse PS2 optical black 537748 001 USB laser black 570580 001 USB optical black 537749 001 Rubber feet 530593 001 Serial port kit 638815 001 Printer port kit 638817 001 USB powered speakers 636917 001 Drive adapter 2 5 inch 586721 001 26 Chapter 4 Illustrated parts catalog ...

Page 37: ... Radeon HD 6450 512 MB graphics adapter 637996 001 ATI Radeon HD 6450 1 GB graphics adapter PCIe x16 666330 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB PCIe x16 632486 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB PCIe x1 632827 001 nVidia GeForce GT405 512 MB graphics adapter 657108 001 ATI Radeon HD 7450 1 GB graphics adapter 682411 001 Intel Gigabit NIC includes bracket 4903...

Page 38: ...AMD Phenom II X3 B95 processor 3 0 GHz 6 MB L3 cache 585157 001 Memory module 4 GB PC3 10600 1333 MH 586721 001 Drive adapter 2 5 inch 611192 001 AMD Athlon X2 220 processor 2 8 GHz 2 MB L2 cache 611193 001 AMD Athlon B26 220 processor 3 2 GHz 2 MB L2 cache 617030 001 Blu ray BD RW SuperMulti DL Drive with LightScribe 617450 001 DisplayPort DP to HDMI cable 619788 001 AMD Phenom II X3 B77 processo...

Page 39: ... 6 MB L3 cache includes thermal material 647014 001 AMD Athlon II X2 B28 processor 3 4 GHz 2 MB L2 cache includes thermal material 655971 001 Intel Pentium Dual Core G620 processor 2 6 GHz 3 MB L3 cache includes thermal material 655972 001 Intel Pentium Dual Core G840 processor 2 8 GHz 3 MB L3 cache includes thermal material 655973 001 Intel Pentium Dual Core G850 processor 2 9 GHz 3 MB L3 cache i...

Page 40: ... Sempron X2 190 processor 2 5 GHz 1 MB L2 cache includes thermal material 666891 001 Intel Celeron Dual Core G530 processor 2 4 GHz 2 MB L3 cache includes thermal material 666892 001 Intel Celeron Dual Core G540 processor 2 5 GHz 2 MB L3 cache includes thermal material 667719 001 1 TB 7200 rpm hard drive 667720 001 500 GB 7200 rpm hard drive 667727 001 Fan sink for use in models with Intel process...

Page 41: ...or use in Taiwan 701429 D61 Keyboard USB for use in India 701429 KD1 Keyboard USB for use in Korea 702084 001 nVidia GeForce GT630 2 GB graphics adapter PCIe x16 for use in models with Windows 8 702643 001 320 GB 7200 rpm hard drive 702644 001 System board for use in 3330 models with Windows 8 with no Digital Product Key DPK includes thermal material 702644 501 System board for use in 3330 models ...

Page 42: ...ment thermal material For use in models without Windows 8 663099 001 For use in models with NetClone 711493 001 For use in models with Windows 8 with no Digital Product Key DPK 702644 001 For use in models with Windows 8 Standard 702644 501 For use in models with Windows 8 Professional 702644 601 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 32 C...

Page 43: ...cache 638629 001 2100 3 1 GHz 3 MB L3 cache 638628 001 Intel Pentium Dual Core processors G870 3 0 GHz 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 665972 001 G630 2 7 GHz 3 MB L3 cache 665123 001 G620 2 6 GHz 3 MB L3 cache 655971 001 Intel Celeron Dual Core processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 ...

Page 44: ... 656833 001 SATA cable 165 mm not illustrated 657102 001 Adapter DVI to VGA HF not illustrated 657401 001 DMS 59 to Dual VGA cable not illustrated 463023 001 PATA to SATA power adapter not illustrated 449283 001 USB 3 0 SuperSpeed power extension cable 663214 001 34 Chapter 4 Illustrated parts catalog ...

Page 45: ...727 001 3 Front I O and USB assembly 668570 001 Mouse PS2 optical black 537748 001 USB laser black 570580 001 USB optical black 537749 001 Speaker with rubber rivets 666885 001 Serial port kit 638815 001 Printer port kit 638817 001 USB powered speakers 636917 001 Feet 660261 001 Small Form Factor SFF Chassis Spare Parts 35 ...

Page 46: ... RW SuperMulti DL Drive 617030 001 Misc Boards Description Spare part number ATI Radeon HD 6350 512 MB graphics adapter 637995 001 ATI Radeon HD 6450 512 MB graphics adapter 637996 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB PCIe x16 632486 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB PCIe x1 632827 001 ATI Radeon HD 7450 1 GB graphics adapter 682411 001 HP USB 3 0 SuperSpeed ...

Page 47: ...powered speakers 637995 001 ATI Radeon HD 6350 512 MB graphics adapter 637996 001 ATI Radeon HD 6450 512 MB graphics adapter 638628 001 Intel Core i3 2100 processor 3 1 GHz 3 MB L3 cache includes thermal material 638629 001 Intel Core i3 2120 processor 3 3 GHz 3 MB L3 cache includes thermal material 638630 001 Intel Core i5 2400 processor 3 1 GHz 6 MB L3 cache includes thermal material 638631 001 ...

Page 48: ...ssor 2 4 GHz 2 MB L3 cache includes thermal material 666892 001 Intel Pentium Dual Core G540 processor 2 5 GHz 2 MB L3 cache includes thermal material 667719 001 1 TB 7200 rpm SATA hard drive 667720 001 500 GB 7200 rpm SATA hard drive 667727 001 Fan sink includes replacement thermal material 668569 001 Front bezel 668570 001 Front I O and USB assembly 682410 001 Intel Pentium Dual Core G460 proces...

Page 49: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 50: ...le system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive siz...

Page 51: ... electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter de...

Page 52: ...d surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist ...

Page 53: ...ductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids...

Page 54: ... circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the oper...

Page 55: ...ean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available thro...

Page 56: ...d Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 16652...

Page 57: ...turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 41 Do not use excessive force when inserting a drive Avoid exposin...

Page 58: ...uter before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the electrical outle...

Page 59: ...57104 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Using a flathead or Torx screwdriver remove the screw on the back panel that secures the panel to the computer Figure 7 1 Removing the access panel screw Access Panel 49 ...

Page 60: ... You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 7 2 Removing the access panel To replace the access panel reverse the removal steps 50 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 61: ... s Republic of China 670439 AA1 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Press outward on the three latches on the right side of the bezel Figure 7 3 Removing the Front Bezel 4 Remove the access panel Access Panel on page 49 Front Bezel 51 ...

Page 62: ...chassis followed by the left side Figure 7 4 Removing the Front Bezel NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure 52 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 63: ...330 3380 2 DIMM slots 8 GB max HP Pro 3340 3348 2 DIMM slots 8 GB max HP Pro 3335 3385 4 DIMM slots 16 GB max These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 8 GB of memory for Intel models or 16 GB for AMD models Figure 7 5 DIMM Socket Locations HP Pro 3330 3380 Table 7 1 DIMM Socket Location...

Page 64: ...e 7 6 DIMM Socket Locations HP Pro 3340 3348 Table 7 2 DIMM Socket Locations HP Pro 3340 3348 Description Socket Color Insertion Order XMM1 socket Channel A populate first Black 1 XMM2 socket Channel B Blue 3 XMM3 socket Channel A Black 2 XMM4 socket Channel B Blue 4 NOTE A DIMM must occupy the XMM1 socket 54 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 65: ...e DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed w...

Page 66: ...ould be populated with the 2 GB DIMM and Channel B should be populated with the 1 GB DIMM With this configuration 2 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are install...

Page 67: ...ckets on the system board WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 4 Open both latches of the memory module socket Figure 7 8 Removing a DIMM Memory 57 ...

Page 68: ... the DIMM1 socket Always populate the blue sockets before the black sockets in each channel To create a dual channel memory configuration the memory capacity of Channel A must equal the memory capacity of Channel B Refer to Populating DIMM Sockets on page 56 for more information To install a memory module reverse the removal procedures 58 Chapter 7 Removal and Replacement Procedures Microtower MT ...

Page 69: ...e x16 graphics card 512 MB PCIe x1 632827 001 nVidia GeForce GT405 512 MB graphics adapter 657108 001 Intel Gigabit NIC includes bracket 490367 001 Graphics boards for use in computers with Windows 8 ATI Radeon HD 6350 512 MB graphics adapter 697246 001 ATI Radeon HD 7450 1 GB graphics adapter 702647 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB 700578 001 nVidia GeForce GT505 512 MB grap...

Page 70: ...lot and two PCI expansion slots The expansion slots accommodate full height or half height expansion cards Figure 7 10 Expansion Slot Locations HP Pro 3330 3380 Figure 7 11 Expansion Slot Locations HP Pro 3340 3348 60 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 71: ... can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer cha...

Page 72: ... brackets in place Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis Figure 7 13 Removing the slot cover screw Figure 7 14 Opening the slot cover lock 62 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 73: ...the expansion slot Be sure to remove the appropriate slot cover for the expansion card you are installing b If you are removing a standard PCI card or a PCIe x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis ...

Page 74: ... Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install an expansion card locate where the card will be seated inside the computer...

Page 75: ...anagement practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radi...

Page 76: ...tor and pull it straight up 2 CAUTION Always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable and result in a failed power supply 66 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 77: ...ly 4 pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front I O audio MINI_LED white Front_I O F_USB1 white Media card reader F_USB2 white Front I O USB F_USB3 white Front I O USB SATA0 dark blue Primary hard drive SATA1 white Primary optical drive SATA2 light blue Second hard drive SATA3 orange Second optical drive Cable Ma...

Page 78: ... 7200 rpm hard drive 2 5 inch 686217 001 500 GB 5400 rpm hard drive 684237 001 320 GB 7200 rpm hard drive 702643 001 320 GB 5400 rpm hard drive 684236 001 250 GB 7200 rpm hard drive 621419 001 The computer supports up to five drives that may be installed in various configurations This section describes the procedure for replacing or upgrading the storage drives A Torx T 15 screwdriver is needed to...

Page 79: ...ical drives 2 One 3 5 inch external drive bay for media card reader 3 Two 3 5 inch internal hard drive bays To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to Computer Setup F10 Utility on page 8 for more information Drives 69 ...

Page 80: ...damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electr...

Page 81: ...tions Refer to the following illustration and table to identify the system board drive connectors Figure 7 20 System Board Drive Connections HP Pro 3330 3380 Figure 7 21 System Board Drive Connections HP Pro 3340 3348 Drives 71 ...

Page 82: ... 7 5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader F_USB2 white 72 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 83: ... drive from the computer To remove an optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Remove the front bezel Front Bezel on page 51 4 Locate the optical drives Figure 7 23 Locating the optical drives Drives 73 ...

Page 84: ...ightly away from the computer and placing in an upright position Figure 7 24 Pushing the optical drive 6 Push the optical drive slightly forward Figure 7 25 Pushing the optical drive 74 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 85: ...ecting the power and data cables 8 Slide the drive out of the computer Figure 7 27 Removing the drive To install an optical drive reverse the removal procedures When installing an optical drive slide the drive back until the hole on the drive aligns with the alignment hole on the computer Drives 75 ...

Page 86: ...e Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 76 Chapter 7 Removal and Replacement Procedures Microtow...

Page 87: ...3 Locate hard disk drive in the computer Figure 7 29 Hard drive location Drives 77 ...

Page 88: ...ve cage to the computer Figure 7 30 Removing the hard drive cage screws 5 Press the latch at the side of the hard drive cage to release it Figure 7 31 Releasing the hard drive cage 78 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 89: ...6 Lift the cage partially out of the computer Figure 7 32 Lifting the hard drive cage 7 Disconnect the cables from the of the hard drive Figure 7 33 Disconnecting the hard drive cables Drives 79 ...

Page 90: ...y contain one or two hard disk drives Each drive has two screws on each side of the cage Remove the screws for the drive to remove from the cage 80 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 91: ...val procedures When installing a hard drive align the screw holes on the hard disk drive with the screw holes on the cage Figure 7 35 Disconnecting the hard drive cables When installing a hard drive cage set the hard drive cage down into the bay aligning the tabs on the bottom of the cage with the tabs on the chassis Drives 81 ...

Page 92: ...Figure 7 36 Disconnecting the hard drive cables 82 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 93: ...on its side with the front facing toward you 4 Remove the front bezel Front Bezel on page 51 5 Unplug the three cables that connect the assembly to the system board The assembly cables connect to the following system board connectors F_AUDIO yellow connector F_USB1 white connector 6 Remove the screw 1 that secures the housing to the chassis and then slide the housing up 2 Figure 7 37 Front I O ass...

Page 94: ...sembly away from the chassis 2 while guiding the cables through the hole in the chassis Figure 7 38 Removing the front I O assembly To install the housing assembly reverse the removal procedures 84 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 95: ... Panel on page 49 3 Lay the computer on its side with the front facing toward you 4 Remove the front bezel Front Bezel on page 51 5 Remove the optical drive Removing an Optical Drive on page 73 6 Disconnect the braided cables from the black system board connector labeled JFP1 7 Remove the cable from the clips in the optical drive cage Figure 7 39 Power switch cable routing Power Switch LED Assembl...

Page 96: ...ottom of the switch 2 from the chassis and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis Figure 7 40 Removing the power switch assembly To install the power switch LED assembly reverse the removal procedures 86 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 97: ... disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Lay the computer on its side with the rear facing toward you 4 Remove the four Phillips screws that secure the fan to the chassis Figure 7 41 Removing the fan screws System Fan 87 ...

Page 98: ...ull the fan into the chassis until it clears the chassis lip and then lift it out of the chassis 2 NOTE System board appearance may vary Figure 7 42 Removing the fan To install the fan reverse the removal procedures 88 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 99: ...Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Remove the front bezel Front Bezel on page 51 4 Lay the computer on its side so you can access both the inside and outside of the front of the computer 5 Disconnect the cable from the white system board connector labeled INT_SPKR 6 From the front squeeze the thicker part of the rubber rivets next to the chassis wall Figure ...

Page 100: ...eaker To install the speaker reverse the removal procedures When installing the speaker from the inside of the computer feed the outer rubber rivets through the holes in the front chassis wall and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis 90 Chapter 7 Removal and Replacement Procedures Microtower...

Page 101: ...k fan sink appearance may vary 6 Lift the fan sink from the processor and set it on its side to keep from contaminating the work area with thermal grease CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may requir...

Page 102: ...91936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G640 2 8 GHz 3 MB L3 cache 691935 001 G630 2 7 GHz 3 MB L3 cache 665123 001 G620 2 6 GHz 3 MB L3 cache 655971 001 Intel Celeron Dual Core processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 666892 001 G530 2 4 GHz 2 MB L3 cache 666891 001 G460 1 8 GHz 1 MB L3 cache 682410 001 G440 1 6 GHz ...

Page 103: ... GHz 2 MB L2 cache 611193 001 X2 250 3 0 GHz 2 MB L2 cache 666887 001 X2 220 2 8 GHz 2 MB L2 cache 611192 001 AMD Sempron processor X2 190 2 5 GHz 1 MB L2 cache 666889 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Lay the computer on its side with the rear facing toward you 4 Remove the fan sink Fan Sink Assemb...

Page 104: ...of installing the processor to prevent damage to the processor s solder connections Figure 7 46 Removing an Intel processor To install a new processor 1 Place the processor in its socket 2 If installing an Intel processor close the retainer 3 Secure the locking lever If reusing the existing heat sink go to step 4 If using a new heat sink go to step 7 4 If reusing the existing heat sink clean the b...

Page 105: ...ews should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the ...

Page 106: ...the red switch to the setting 230 V or 115 V appropriate for the country in which the computer is used Spare power supplies normally arrive set for 230 V 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 3 Lay the computer on its side with the rear facing toward you 4 Disconnect all power cables from the mass storage dev...

Page 107: ...ews 6 Inside of the unit press the power supply release latch on the chassis base 1 7 Slide the power supply toward the front of the computer 2 then lift the power supply out of the computer 3 Figure 7 49 Removing the power supply To install the power supply reverse the removal procedure Power Supply 97 ...

Page 108: ...board for use in 3340 3348 models with Windows 8 Professional 702645 601 System board for use in 3335 3385 models 663101 001 System board for use in 3335 3385 models with NetClone 707247 001 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory modules Processor Expansion cards To remov...

Page 109: ...ars When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power WARNING This computer contains an internal l...

Page 110: ...ouching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 To release the battery from its holder squeeze the metal clamp that extends above one edge of t...

Page 111: ...omputer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should...

Page 112: ...mbly Preparation for Disassembly on page 101 2 If the computer is on a stand remove the computer from the stand 3 Remove the Torx screw that secures the access panel to the computer Figure 8 1 Removing the access panel screw 102 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 113: ...lide the access panel toward the back of the computer and then pull it away from the computer Figure 8 2 Removing the access panel To install the access panel reverse the removal procedure Access Panel 103 ...

Page 114: ...1 2 Remove the access panel Access Panel on page 102 3 Lift up the three tabs on the top of the bezel Figure 8 3 Removing the front bezel 4 Rotate the bezel off the chassis Figure 8 4 Removing the front bezel To install the front bezel reverse the removal procedure 104 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 115: ...u can populate the system board with up to 8 GB of memory For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 ...

Page 116: ...ample if Channel A is populated with one 2 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMM in Channel A is not equal to the total memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of me...

Page 117: ...system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures en...

Page 118: ... A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 108 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 119: ...nto the socket and then gently push down on the module until it snaps in place Figure 8 8 Installing a DIMM NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer should automatically recognize the additional memory the next time you turn on the computer Memory 109 ...

Page 120: ...USB 3 0 SuperSpeed PCIe x1 card 663213 001 Intel Gigabit NIC includes bracket 490367 001 The computer has one PCI Express x1 expansion slot one PCI Express x16 expansion slot and two PCI expansion slots The expansion slots accommodate full height or half height expansion cards Figure 8 9 Expansion Slot Locations Table 8 2 Expansion Slot Locations Item Description PCIE X16 PCI Express x1 expansion ...

Page 121: ...screw that secures the bracket and then lifting the bracket off the computer Figure 8 10 Opening the expansion slot bracket 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket ...

Page 122: ...gainst the other components NOTE PCI cards and PCI Express x1 cards do not have the retention arm PCI Express X16 card is shown below Figure 8 11 Removing a standard PCI expansion card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it ...

Page 123: ...pen slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 8 12 Installing an expansion card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Reattach the bracket to the back of the computer Figure 8 13 Replacing the expansion slot bracket Expansion Card...

Page 124: ...bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 Squeeze on the top of the ...

Page 125: ...y 4 pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front I O audio MINI_LED white Front_I O F_USB1 white Media card reader F_USB2 white Front I O USB F_USB3 white Front I O USB SATA0 dark blue Primary hard drive SATA1 white Primary optical drive SATA2 light blue Second hard drive SATA3 orange Second optical drive Cable Man...

Page 126: ...8 001 500 GB 7200 rpm SATA hard drive 667720 001 500 GB 7200 rpm hard drive 2 5 inch 686217 001 250 GB 7200 rpm SATA hard drive 621419 001 Drive adapter 2 5 inch 586721 001 Drive Positions Figure 8 14 Drive positions Table 8 3 Drive Positions 1 5 25 inch external drive bay for an optical drive 2 3 5 inch internal drive bay for a hard drive 116 Chapter 8 Removal and Replacement Procedures Small For...

Page 127: ...perly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 41 Handle a drive carefully do not drop...

Page 128: ...e rear of the drive Figure 8 15 Removing the drive cables 6 Remove the Torx screw from the cage Figure 8 16 Removing the optical drive screw 7 Return the drive to its normal position 118 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 129: ...om the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 101 2 Remove the access panel Access Panel on page 102 3 Remove the front bezel Front Bezel on page 104 4 Rotate the drive cage to its upri...

Page 130: ...ase latch to unlock the hard drive Figure 8 18 Pulling the hard drive release latch 6 With the release latch pulled out lift the rear of the hard drive Figure 8 19 Lifting the hard drive 120 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 131: ...7 Disconnect the cables from the rear of the hard drive Figure 8 20 Disconnecting the hard drive cables 8 Remove the hard drive from the computer Figure 8 21 Removing the hard drive Drives 121 ...

Page 132: ...the hard drive for use in the replacement hard drive Figure 8 22 Removing the hard drive guide screws To replace the hard drive reverse the removal procedures 122 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 133: ...cable connects to the front USB assembly cable 1 Prepare the computer for disassembly Preparation for Disassembly on page 101 2 Remove the access panel Access Panel on page 102 3 Remove the front bezel Front Bezel on page 104 4 Rotate the drive cage to its upright position 5 From the inside of the computer remove the power switch cable from the tabs on the computer floor Figure 8 23 Removing the p...

Page 134: ...t side of the power switch 1 to disengage it from the chassis 8 Rotate the power switch right to left 2 and then remove it from the computer 3 while routing the cable through the hole in the front of the chassis Figure 8 25 Removing the power switch To install the power switch reverse the removal procedure 124 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 135: ...e computer for disassembly Preparation for Disassembly on page 101 2 Remove the access panel Access Panel on page 102 3 Remove the front bezel Front Bezel on page 104 4 Disconnect the two cables from the system board as follows Yellow connector labeled F_AUDIO White connector labeled F_USB2 5 Remove the cables from the clip on the base pan of the computer Figure 8 26 Removing the cables from the c...

Page 136: ...sembly screw 7 Push the left side of the assembly down slightly 1 and then push the assembly into the computer 2 Figure 8 28 Disengaging the front USB assembly 8 Remove the assembly from the computer To install the front USB assembly reverse the removal procedure 126 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 137: ...y on page 48 2 Remove the access panel Access Panel on page 49 3 Remove the front bezel Front Bezel on page 51 4 Lay the computer on its side so you can access both the inside and outside of the front of the computer 5 Disconnect the cable from the white system board connector labeled INT_SPKR 6 From the front squeeze the thicker part of the rubber rivets next to the chassis wall Figure 8 29 Speak...

Page 138: ...r To install the speaker reverse the removal procedures When installing the speaker from the inside of the computer feed the outer rubber rivets through the holes in the front chassis wall and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis 128 Chapter 8 Removal and Replacement Procedures Small Form Fa...

Page 139: ... Remove the front bezel Front Bezel on page 104 4 Disconnect the fan cable from the system board connector labeled SYS_FAN 5 Remove the Torx screw that secures the left side of the fan to the computer 6 Cut the plastic tie 1 that secures the fan cable to the power supply power cables 7 Remove the two screws 2 that secure the fan to the computer The screw near the computer side is not shown in the ...

Page 140: ...e the four screws that secure the fan to the case and remove the fan from the case Figure 8 32 Removing the fan from the metal case To install the fan reverse the removal procedure 130 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 141: ...ccess Panel on page 102 3 Rotate the drive cage to its upright position 4 Loosen the four captive screws that secure the fan sink to the system board tray CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require r...

Page 142: ...ottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat 132 Chapter 8 Rem...

Page 143: ...3 cache 665123 001 G850 2 9 GHz 3 MB L3 cache 655973 001 G840 2 8 GHz 3 MB L3 cache 655972 001 G620 2 6 GHz 3 MB L3 cache 655971 001 Intel Celeron Dual Core processors G550 2 6 GHz 2 MB L3 cache 691934 001 G540 2 5 GHz 2 MB L3 cache 666892 001 G530 2 4 GHz 2 MB L3 cache 666891 001 G460 1 8 GHz 1 MB L3 cache 682410 001 G440 1 6 GHz 1 MB L3 cache 665467 001 1 Prepare the computer for disassembly Pre...

Page 144: ...e post on the socket 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing fan sink clean the bottom of the fan sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spa...

Page 145: ...th the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury...

Page 146: ...rear of the computer remove the four screws that secure the power supply to the computer Figure 8 36 Removing the power supply screws 136 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 147: ...t lower on the bottom of the computer and then rotate it and lift it out of the computer 3 Figure 8 37 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 137 ...

Page 148: ...age 101 2 Remove the access panel Access Panel on page 102 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules seeMemory on page 105 Expansion cards Expansion Card on page 110 Heat sink Fan Sink on page 131 Processor Processor on page 133 4 Remove the fan from the chassis Fan A...

Page 149: ...r power supply Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live ...

Page 150: ...ing a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Access Panel on page 49 NOTE It may be necessary to remove an expansion card to gain access to the battery 3 Locate the battery and battery holder on the system board 4 To release the battery from its holder squeeze the metal clamp that extends above one edge of the b...

Page 151: ...opriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 8 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to...

Page 152: ... restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the compu...

Page 153: ...ing a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models...

Page 154: ...r will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 155: ...or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Poor performance Cause Solution Processor...

Page 156: ...lications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially g...

Page 157: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 158: ...ally and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the pro...

Page 159: ...evice is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Repla...

Page 160: ...er from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation...

Page 161: ...hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure ...

Page 162: ...1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again 152 Appendix A Troubleshooting Without Diagnostics ...

Page 163: ... make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a sa...

Page 164: ...not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the co...

Page 165: ... state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor conne...

Page 166: ...f applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Mo...

Page 167: ...n close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button ...

Page 168: ...hts When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup ...

Page 169: ...ist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the ...

Page 170: ...rnal speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is ...

Page 171: ...tion The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value Ther...

Page 172: ...it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you a...

Page 173: ...s may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving Printer Problems 163 ...

Page 174: ...are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and condition...

Page 175: ...he computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume ...

Page 176: ...al device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configura...

Page 177: ...ry is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIM...

Page 178: ...Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 ...

Page 179: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Page 180: ...led The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board wa...

Page 181: ...ins the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME s...

Page 182: ...g POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You h...

Page 183: ...ssor does not support a feature previously enabled on this system 1 Install a TXT Trusted Execution Technology capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optiona...

Page 184: ... problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer ...

Page 185: ...being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager...

Page 186: ...ecurity The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup util...

Page 187: ...t the USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact yo...

Page 188: ...ptions 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete bu...

Page 189: ...ting system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error ...

Page 190: ... use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to us...

Page 191: ...u visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance Contacting Customer Support 181 ...

Page 192: ...and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardw...

Page 193: ... Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 184 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive...

Page 194: ...em 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories th...

Page 195: ...o set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next an...

Page 196: ...AUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 188 If the computer is working and Windows 7 is responding use these steps to perform a Syste...

Page 197: ...therwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs or a USB flas...

Page 198: ...ow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection...

Page 199: ...use 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select ...

Page 200: ...r initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs T...

Page 201: ...at the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer or From the Start screen type c and then select Computer NOTE If the Windows...

Page 202: ... to select the System Recovery option 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 operating system media completely erases hard drive co...

Page 203: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 204: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 205: ... Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests ...

Page 206: ...y and Resetting CMOS on page 208 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent ...

Page 207: ...mory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information ...

Page 208: ...ith the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis...

Page 209: ...tached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and in...

Page 210: ...ed on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each l...

Page 211: ...er cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the origi...

Page 212: ... ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has be...

Page 213: ...tem board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME fir...

Page 214: ...ge is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the...

Page 215: ... indicator of bad processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hood and ensure the ...

Page 216: ... LED flashes seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid...

Page 217: ... unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for le...

Page 218: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Page 219: ...iefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_PASS NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts Service Map IPSM The IPSM can be downloaded from ...

Page 220: ...re discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_CMOS NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts Service ...

Page 221: ... 35 C 30 to 65 C Relative Humidity noncondensing Operating 15 90 15 90 15 90 15 90 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Energy Consumption Normal Operation Sleep Energy Star Low Power Mode Off Heat Dissipation Normal Operation Sleep Energy Star Low Power Mode Off 70 8 W 1 77 W 0 72 W 230 VAC 57 2 W or 195 2BTU Hr 1 30 W or 4 44BTU Hr ...

Page 222: ...n 32 5 cm 10 4 cm 39 7 cm Approximate Weight 13 9 lb 6 3 kg Temperature Range Operating Nonoperating 41 to 95 F 22 to 149 F 5 to 35 C 30 to 65 C Relative Humidity noncondensing Operating 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Energy Consumption Normal Operation Sleep Energy Star Low Power Mode Off 142 7 KWh 39 61 W...

Page 223: ...sassembly preparation 48 SFF 101 drive connectors 71 drives connecting cables 70 installing 70 locations 69 removal and replacement 68 SFF cable connections 117 SFF installation 117 SFF locations 116 E electrostatic discharge ESD 41 preventing damage 42 error codes 195 204 messages 196 expansion card SFF installation 110 SFF removal 110 expansion slot cover replacing 64 F f11 recovery 192 fan MT s...

Page 224: ...re part number 35 mouse problems 164 MT access panel spare part number 23 29 fan sink spare part number 26 30 fan spare part number 26 29 front bezel spare part number 23 30 power supply spare part number 23 29 power switch LED assembly spare part number 29 SATA cable spare part number 25 system board spare part number 23 N network problems 168 numeric error codes 196 O operating guidelines 44 opt...

Page 225: ...lity features 1 setup password 208 SFF access panel spare part number 32 38 disassembly preparation 101 fan sink spare part number 35 38 fan spare part number 35 38 front bezel removal and replacement 102 104 front bezel spare part number 32 38 front fan removal and replacement 129 front I O power switch assembly removal and replacement 125 heat sink removal and replacement 131 hood sensor removal...

Page 226: ...W Wake on LAN feature 168 Windows 8 operating system DVD 192 216 Index ...

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HP Pro 3330, Maintenance & Service Manual

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