HP Pavilion x360 13-s000 Maintenance And Service Manual Download Page 86

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Index

AC adapter light 11
AC adapter, spare part numbers 19
action keys 6
antenna

location 5
removal 46
spare part number 19, 47

Antenna Kit, spare part number 19,

audio, product description 1, 2
audio-in jack 10
audio-out jack 10

backups 69
base enclosure, spare part

numbers 17

battery

removal 27
spare part number 17, 27

BIOS

determining version 58
downloading an update 59
starting the Setup Utility 58
updating 58

boot order

changing 73

bottom components 11
buttons

power 9
TouchPad 8
volume 10
Windows 5, 10

cables, service considerations 20
caps lock light 7
chipset, product description 1
components

bottom 11
display 5
keys 6
left side 9
lights 7

right side 10
TouchPad 8

computer

major components 14
specifications 62

connector board

removal 30
spare part number 16, 30

connectors

power 11
service considerations 20

display assembly, removal 41
display back cover, spare part

numbers 19

Display Hinge Kit, spare part

number 18, 45

display panel assembly

removal 42
spare part numbers 18, 43

display panel cable

removal 45
spare part numbers 18, 45

display, exterior components 5
DVD-RW Drive, spare part number

electrostatic discharge 21
equipment guidelines 23
esc key 6
Ethernet, product description 2
external media cards, product

description 2

fan/heat sink assembly

removal 37
spare part number 16, 37

fn key 6

graphics, product description 1
grounding guidelines 21

guidelines

equipment 23
grounding 21
packaging 22
transporting 22
workstation 22

hard drive

product description 1
removal 29
spare part numbers 17, 29

hard drive bracket

removal 30
spare part number 29

hard drive connector adapter

removal 30
spare part number 29

hard drive light 10
HDMI port 11
HDMI-to-VGA adapter, spare part

number 19

headphone jack 10
hinge

removal 44
spare part number 18, 45

hinge cover

removal 45
spare part numbers 18, 46

HP PC Hardware Diagnostics (UEFI)

downloading 60

HP Recovery Manager

correcting boot problems 73
starting 73

HP Recovery media

creating 70
recovery 73

HP Recovery partition

recovery 73
removing 74

jacks

audio-in 10
audio-out 10

Index

Summary of Contents for Pavilion x360 13-s000

Page 1: ...HP Pavilion x360 Convertible PC model numbers 13 s000 through 13 s099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...panying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition September 2015 First Edition April 2015 Document Part Number 806676 002 Product notice This guide describes features that are common to most models Some features may not be available on you...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...isplay assembly components 18 Miscellaneous parts 19 4 Removal and replacement preliminary requirements 20 Tools required 20 Service considerations 20 Plastic parts 20 Cables and connectors 20 Grounding guidelines 21 Electrostatic discharge damage 21 Packaging and transporting guidelines 22 Workstation guidelines 22 5 Removal and replacement procedures 24 Keyboard top cover 24 Battery 27 Hard driv...

Page 6: ...Windows 10 56 Downloading HP PC Hardware Diagnostics UEFI to a USB device 57 8 Using Setup Utility BIOS Windows 8 58 Starting Setup Utility BIOS 58 Updating the BIOS 58 Determining the BIOS version 58 Downloading a BIOS update 59 9 Using HP PC Hardware Diagnostics UEFI Windows 8 60 Downloading HP PC Hardware Diagnostics UEFI to a USB device 60 10 Specifications 62 11 Backup and recovery Windows 10...

Page 7: ...ools 71 Restore and recovery 71 Recovering using HP Recovery Manager 71 What you need to know before you get started 72 Using the HP Recovery partition select models only 73 Using HP Recovery media to recover 73 Changing the computer boot order 73 Removing the HP Recovery partition select models only 74 13 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific c...

Page 8: ...viii ...

Page 9: ...ss 220 nits slim 3 0 mm In plane switching IPS eDP 13 3 in 1366 768 high definition HD LED AntiGlare TouchScreen with flush glass and MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 220 nits slim 3 0 mm UWVA eDP Memory 2 SODIMM slots DDR3L 1600 Support for DDR3L 1600 Support for dual channel Supports up to 16384 MB maximum on board system memory Hard drive Support for 6 35 cm 2 ...

Page 10: ...ads data from and writes data to digital memory cards such as Secure Digital SD Ports AC adapter HP Smart plug 4 5mm barrel Audio one combo audio out headphone audio in microphone jack supports jack auto detection High definition multimedia interface HDMI v 1 4 supporting up to 1080p 1920 1080 at 60 Hz RJ45 Ethernet USB 3 0 2 USB 2 0 Keyboard pointing devices Full size textured island style keyboa...

Page 11: ...Category Description Operating system continued Ubuntu Serviceability End user replaceable parts AC adapter 3 ...

Page 12: ...2 External component identification 4 Chapter 2 External component identification ...

Page 13: ...Assistant on the Start screen select the HP Support Assistant app 5 Windows button Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstr...

Page 14: ...tion when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 6 Chapter 2 External component identifi...

Page 15: ...Lights Item Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Lights 7 ...

Page 16: ...finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 External component identification ...

Page 17: ...nd then select Power Options Windows 8 See your power options From the Start screen type power select Settings and then select Power Options 2 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 Vent Enable airflow to cool internal components NOTE The ...

Page 18: ...upport optional microphone only devices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer t...

Page 19: ...terface HDMI device 5 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 6 AC adapter light White The computer is connected to external power and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The computer is connected to external power ...

Page 20: ...mputer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound 12 Chapter 2 External component identification ...

Page 21: ... and then follow the on screen instructions Locating the warranty information model number serial number and product number The warranty information 1 model number 2 serial number 3 and product number 4 are located on the bottom of the computer You may need this information when you travel internationally or when you contact support Locating the warranty information model number serial number and ...

Page 22: ...Computer major components 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...udi Arabia 809829 171 For use in Slovenia 809829 BA1 For use in Spain 809829 071 For use in Switzerland 809829 BG1 For use in Turkey 809829 141 For use in the United Kingdom and Singapore 809829 031 For use in the United States 809829 001 3 System board includes a graphics subsystem with UMA memory the memory shield and replacement thermal material Equipped with an Intel Core i5 6200U 2 30 GHz SC ...

Page 24: ...or 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and a non Windows 8 operating system 809841 001 Equipped with an Intel Core i3 6100U 2 30 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W dynamic PL1 to 8 5 W and the Windows 10 or Windows 8 Professional operating system 827821 601 Equipped with an Intel Core i3 6100U 2 30 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W dynamic ...

Page 25: ...e drive Hardware Kit spare part number 809826 001 14 Speaker Kit includes left and right speakers and cables 809838 001 15 Hard drive 5400 rpm SATA 7 0 mm does not include hard drive bracket or hard drive connector adapter NOTE The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit spare part number 808238 001 1 TB 762990 005 750 GB 752099 005 500 GB 77...

Page 26: ... on computer models in natural silver finish 809540 001 For use only on computer models in sunset red finish 809541 001 For use only on computer models in violet purple finish 809828 001 4 Display panel cable For use only on computer models equipped with the FHD 1920 1080 UWVA IPS display panel assembly spare part number 809833 001 810712 001 For use only on computer models equipped with the HD 13...

Page 27: ...HP value sleeve 781917 001 Power cord 3 pin black 1 00 m For use in Argentina 755530 D01 For use in Brazil 755530 202 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in North America 755530 001 For use in South Africa 755530 AR1 For use in Switzerland 755530 111 For use in the United Kingdom and...

Page 28: ...astic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension ...

Page 29: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 30: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 31: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 32: ...erica 809829 161 For use in Brazil 809829 201 For use in the Netherlands 809829 B31 For use in Bulgaria 809829 261 For use in Portugal 809829 131 For use in Canada 809829 DB1 For use in Romania 809829 271 For use in the Czech Republic and Slovakia 809829 FL1 For use in Russia 809829 251 For use in Denmark Finland and Norway 809829 DH1 For use in Saudi Arabia 809829 171 For use in France 809829 051...

Page 33: ...ew cover 4 Two plastic screw covers The bottom cover rear feet screw plugs and screws covers are included in the Rubber Kits using the following spare part numbers 809834 001 For use only on computer models in natural silver finish 809835 001 For use only on computer models in sunset red finish 809836 001 For use only on computer models in violet purple finish Keyboard top cover 25 ...

Page 34: ... keyboard top cover to the system board that can be damaged if too much separation is achieved 7 Lift the front edge 1 of the keyboard top cover until it separates from the bottom cover 8 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board 9 Release the ZIF connector 3 to which the TouchPad cable is a...

Page 35: ... the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery th...

Page 36: ...nector board cable is attached to the battery with double sided adhesive 4 Use the release slot 2 on the right side of the battery to lift the right side of the battery until it rests at an angle 5 Remove the battery 3 by sliding it up and to the right Reverse this procedure to install the battery 28 Chapter 5 Removal and replacement procedures ...

Page 37: ...on turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system boar...

Page 38: ... Connector board Description Spare part number Connector board includes cable SD card slot USB port and double sided adhesive 809831 001 Before removing the connector board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unpl...

Page 39: ...005 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter for use in all countries and regions except Brazil 792610 005 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter for use only in Brazil 792610 205 CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that...

Page 40: ...WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 0 4 1 screw 2 that secures the WLAN module to the base enclosure The WLAN module tilts up 3 3 Remove the WLAN module 4 by pulling the module away from the slot at an angle NOTE If the WLAN antenna cables are n...

Page 41: ... and a non Windows 8 operating system 809842 001 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Professional operating system 809841 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W and the Windows 10 or Window...

Page 42: ...y see Fan heat sink assembly on page 37 and the memory modules see Memory module on page 38 are removed from the defective system board and installed on the replacement system board Remove the system board 1 Release the wireless antenna cables from the retention clips 1 built into the fan heat sink assembly 2 Disconnect the following cables from the system board 2 Display panel cable from the ZIF ...

Page 43: ...cable 3 Speaker cable 4 Hard drive cable from the ZIF connector on the system board 4 Remove the six Phillips PM2 5 4 4 screws 1 and the Phillips PM2 0 4 1 screw 2 that secure the system board to the base enclosure 5 Lift the front edge of the system board 1 until it rests at an angle System board 35 ...

Page 44: ...6 Remove the system board 2 by sliding it up and forward at an angle Reverse this procedure to install the system board 36 Chapter 5 Removal and replacement procedures ...

Page 45: ...er from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system board see Battery on page 27 6 Remove the WLAN module see WLAN module on page 31 7 Remove the system board see System board on page 33 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from t...

Page 46: ...he computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard...

Page 47: ...3 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 4 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Memory module 39 ...

Page 48: ... keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system board see Battery on page 27 6 Remove the WLAN module see WLAN module on page 31 7 Remove the system board see System board on page 33 Remove the speakers 1 Release the speaker cables from the retention clips 1 built into the base enclosure 2 Remove the three Phillips PM2 0 5 8 shoulder screws 2 th...

Page 49: ...uter 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system board see Battery on page 27 6 Remove the WLAN module see WLAN module on page 31 7 Remove the system board see System board on page 33 Remove the display assembly 1 Open the computer to the interactive position as shown in the fol...

Page 50: ...of the display panel assembly 1 by pulling it away from the display enclosure b Release the adhesive support strip 2 that secures the display panel cable to the display panel assembly c Disconnect the display panel cable 3 from the display panel assembly d Disconnect the TouchScreen cable 4 from the TouchScreen board 42 Chapter 5 Removal and replacement procedures ...

Page 51: ...920 1080 UWVA IPS display panel assembly and 809832 001 HD 1366 768 UWVA display panel assembly 6 If it is necessary to replace the webcam microphone module a Remove the display panel assembly b Detach the webcam microphone module 1 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive Display assembly 43 ...

Page 52: ...ry to replace the display hinges a Remove the display panel assembly b Remove the two Phillips PM2 0 2 8 screws 1 that secure the display hinges to the display enclosure c Remove the six Phillips PM2 5 3 6 broad head screws 2 that secure the display hinges to the display enclosure d Rotate the display hinges 1 inward until the hinges are clear of the display back cover 44 Chapter 5 Removal and rep...

Page 53: ...ay panel cable from the left display hinge The display panel cable is available using spare part numbers 810712 001 for use only on computer models equipped with the FHD 1920 1080 UWVA IPS display panel assembly spare part number 809833 001 and 809822 001 001 for use only on computer models equipped with the HD 1366 768 UWVA display panel assembly spare part number 809832 001 9 If it is necessary ...

Page 54: ... 809828 001 For use only on computer models in violet purple finish 10 If it is necessary to replace the WLAN antenna cables and transceivers a Remove the display panel assembly b Remove the left display hinge c Release the tabs 1 on the top edge left side and left hinge area of the display enclosure that secure the WLAN antenna cables d Detach the WLAN antenna transceivers 2 from the display encl...

Page 55: ...e cable a Remove the display panel assembly b Remove the right display hinge c Remove the WLAN antenna cables and transceivers d Release the tabs 1 on the top edge right side and right hinge area of the display enclosure that secure the webcam microphone cable e Release the webcam microphone module cable from the retention clips 2 and channels built into the right edge of the display enclosure Dis...

Page 56: ...ces connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system board see Battery on page 27 6 Remove the WLAN module see WLAN module on page 31 7 Remove the system board se...

Page 57: ...rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 24 5 Disconnect the battery cable from the system board see Battery on page 27 6 Remove the WLAN module see WLAN module on page 31 7 Remove the system...

Page 58: ...2 Remove the power connector cable 2 Reverse this procedure to install the power connector cable 50 Chapter 5 Removal and replacement procedures ...

Page 59: ... changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears pre...

Page 60: ...con in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory foll...

Page 61: ...ate only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC ou...

Page 62: ...e The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Comput...

Page 63: ...ss TPM settings in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 51 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted ...

Page 64: ...with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hard...

Page 65: ... select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow...

Page 66: ...tablet and then quickly hold down the Windows button 2 Tap f10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determ...

Page 67: ...d compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a ...

Page 68: ...ols in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 60 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop ...

Page 69: ...er the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 61 ...

Page 70: ... A 65 W 19 5 V 4 62 A 90 W 19 5 V 6 15 A 120 W 19 5 V 7 69 A 150 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify t...

Page 71: ...following methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases wh...

Page 72: ... R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you ca...

Page 73: ...stall the individual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For mo...

Page 74: ...does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery M...

Page 75: ...the power button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can u...

Page 76: ...blet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will no...

Page 77: ... select models only Choose the available method according to your computer model Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on cre...

Page 78: ...Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your compu...

Page 79: ...e enabling applications Other applications included in the image continue to be available for installation through the Reinstall drivers and or applications option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 71 If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery part...

Page 80: ...puter You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery op...

Page 81: ...rtition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 73 3 Follow the on screen instructions Changing the computer boot order If your computer does ...

Page 82: ...can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 70 Follow these steps to remove the HP Recov...

Page 83: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 84: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 85: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 77 ...

Page 86: ... 18 45 display panel assembly removal 42 spare part numbers 18 43 display panel cable removal 45 spare part numbers 18 45 display exterior components 5 DVD RW Drive spare part number 19 E electrostatic discharge 21 equipment guidelines 23 esc key 6 Ethernet product description 2 external media cards product description 2 F fan heat sink assembly removal 37 spare part number 16 37 fn key 6 G graphi...

Page 87: ...duct description 2 processor product description 1 product description audio 1 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory 1 microphone 1 2 operating system 2 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 video 1 2 wireless 2 product name 1 R recover options 71 recovery discs 70 73 H...

Page 88: ...9 11 video product description 1 2 volume button 10 W webcam light 5 webcam location 5 webcam microphone module removal 43 spare part number 18 44 webcam microphone module cable removal 47 spare part number 18 48 Windows system restore point 69 71 Windows button 5 10 Windows key 6 Windows tools using 71 wireless antenna location 5 removal 46 spare part number 19 47 wireless product description 2 W...

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