HP Pavilion N5 series Reference Manual Download Page 91

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Reference

Guide

Service and Support

Summary of Contents for Pavilion N5 series

Page 1: ...HP Notebook PC Reference Guide ...

Page 2: ...ograms without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ESS S3 Incorporated Accton Trident Microsystems Incorporated Acer Laboratories Incorporated and Adobe Systems Incorporated See the individual programs for additional copyright notices This produ...

Page 3: ...ment contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched Other non HP Software and Operating Systems are covered by the appropriate vendor license The following License Terms govern the use of the HP software USE Customer may use the software on any one HP product Customer may not network the software or otherwise use it on more than o...

Page 4: ...iled to do so within thirty 30 days of such notice UPDATES AND UPGRADES Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement EXPORT CLAUSE Customer agrees not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable reg...

Page 5: ...Reference Guide 5 Edition History Edition 1 October 2000 Edition 2 January 2001 Edition 3 August 2001 This manual is printed on recycled paper ...

Page 6: ......

Page 7: ...your computer 25 To connect to an Internet Service Provider 27 To reset your computer 28 Using Your Computer 29 Operating the Computer 30 To use the Fn hot keys 30 To use the Windows and Applications keys 31 To use the embedded keypad 32 To use the ALT GR key 32 To adjust the display 33 To adjust the volume 34 To use the touch pad 35 To change the boot device 36 To use the One Touch buttons 37 To ...

Page 8: ... the Modem 60 Important safety information 60 To connect the modem 61 To connect to the Internet 62 To disconnect from the Internet 63 To dial in to a network 64 To change your modem settings 64 To send and receive e mail 65 To send and receive faxes Windows 98 66 To send and receive faxes Windows 2000 67 To send and receive faxes Windows XP 68 Connecting to a LAN 69 Connecting PC Cards 70 Connect...

Page 9: ...ervice and support 95 Obtaining Repair Service 98 To receive warranty repair service 98 To prepare your computer for shipment 99 Solving Problems with Your Computer 101 Troubleshooting Techniques 102 Audio problems 102 CD and DVD problems 103 Display problems 104 Hard disk drive problems 106 Heat problems 107 Infrared Problems 107 Keyboard touch pad and mouse problems 108 LAN problems 109 Memory p...

Page 10: ...Regulatory Information 129 Hardware and Software Specifications 130 BIOS Setup utility options 130 Hardware specifications 133 Modem Reference Information 135 AT commands Ambit 135 S registers Ambit 140 Selected result codes Ambit 141 Safety Information 142 Power cords 142 Battery safety 143 Laser safety 144 LED safety 144 Regulatory Information 145 U S A 145 Canada 146 European Union 147 Japan 14...

Page 11: ...Reference Guide 11 Introducing Your Computer ...

Page 12: ...your HP notebook includes preinstalled software The exact software installed depends on your particular notebook model To buy accessories You can buy accessories for your computer online For the latest accessories and options visit the HP notebook web site www hp com notebooks As new accessories become available you ll find them listed there Here are some of the HP notebook accessories and replace...

Page 13: ...ilable after the Reference Guide was completed Double click the HP Notes icon on the desktop if available Windows 98 or 2000 click Start Programs HP Library HP Notes Windows XP click Start Help and Support HP Library HP Notes Introductory Microsoft manual for Windows This manual contains information about using the standard features of Microsoft Windows Windows Help Click Start Help or Help and Su...

Page 14: ...e Touch buttons 8 CD ROM CD RW DVD or CD RW DVD drive 2 Power switch 9 Microphone 3 Status lights see Status lights on page 18 10 CD ROM DVD eject button 4 Pad Lock touch pad on off button 11 Blue standby button 5 Touch pad pointing device 12 Modem port on selected models 6 Scroll up down toggle 13 LAN port on selected models 7 Click buttons ...

Page 15: ...ing Parts of the Notebook Reference Guide 15 Front view 14 Headphone audio jack 15 Status panel mode select button on selected models 16 Status panel on selected models 17 Multimedia buttons on selected models 18 Latch to open computer ...

Page 16: ...B ports 20 PS 2 port external mouse or keyboard 27 Microphone jack 21 VGA port 28 Kensington lock slot security connector 22 Parallel port 29 PC card slots 23 IEEE1394 port on selected models 30 System off switch for resetting computer 24 Infrared port on selected models 31 PC card eject buttons 25 TV output port 32 Floppy disk drive ...

Page 17: ...dentifying Parts of the Notebook Reference Guide 17 Bottom view 33 Battery 34 Battery latch 35 Expansion RAM cover 36 System RAM cover 37 Port replicator docking connector on selected models 38 Mini PCI cover no user parts inside ...

Page 18: ... Parts of the Notebook 18 Reference Guide Status lights 1 Power 2 Battery 3 Caps lock capital letters 4 Num lock numeric keypad 5 Scroll lock 6 Floppy disk drive access 7 Hard disk drive access 8 CD ROM CD RW DVD or CD RW DVD drive access ...

Page 19: ...ayer without turning on the computer See Managing Power Consumption on page 50 for information about standby and hibernate modes 1 Multimedia power use when system is off or in standby or hibernate mode 2 Previous track 3 Play pause 4 Stop when computer is on Stop eject when computer is off 5 Next track 6 Volume control down 7 Volume control up To eject a CD or DVD press the eject button on the CD...

Page 20: ...de button power status ON OFF standby or hibernate date time battery charge remaining 0 to 100 CD player status if CD player is running shows the track number play status playing paused or stopped and time counter When the computer is off and the CD player is off you can use the status panel by sliding the multimedia power switch to the left to turn it on Remember to turn it off when you are throu...

Page 21: ...your computer Insert the back edge first as shown then press down the front edge until the battery latch clicks shut Once you have installed the battery connect the AC adapter to the computer and recharge the battery while you work You can also replace a low battery with a charged one WARNING Do not mutilate puncture or dispose of batteries in fire A battery can burst or explode releasing hazardou...

Page 22: ...dapter to the rear of the computer The battery starts charging CAUTION Use only an HP AC adapter intended for this product either the adapter that came with the computer or another authorized HP adapter Using an unauthorized AC adapter can damage the computer and may void your warranty Refer to the warranty statement for your product ...

Page 23: ...t clicks into place 2 Plug the other end of the phone line into a telephone jack If the phone line does not fit your telephone jack you may need to use an adapter CAUTION Your built in modem may not work with multiple phone lines or a private branch exchange PBX It cannot be connected to a coin operated telephone and it does not work with party lines Some of these connections may result in excess ...

Page 24: ...wer Plug in the AC adapter and press the standby button again To set up Windows Your HP notebook has Microsoft Windows either Windows 98 Windows 2000 or Windows XP preinstalled on the hard disk drive The first time you turn on your computer a Windows Setup program will automatically run so that you can customize your setup Before you begin connect the AC adapter to your notebook since your battery...

Page 25: ...mputer Be sure to register your computer Registering is free and fast and it ensures you will receive quicker more personalized support The information you provide during registration will be used to provide you with better products and services You can register while setting up Windows or later in any of three ways by modem by phone or by fax For some countries and models an HP notebook registrat...

Page 26: ...em you can register after you set up a PC card modem or an external modem or you can register by phone or fax By phone You can call your HP Customer Care Center and register by phone See To call HP for service and support on page 95 for the phone number By fax If a printer is connected to your computer you can print a registration form and fax it to HP Double click the HP Notebook Registration ico...

Page 27: ... the listed ISPs This begins the registration process for the ISP you have chosen OR If available double click the Connect to the Internet or Easy Internet Signup desktop icon This launches the Internet Connection or New Connection wizard which helps you locate an ISP in your area transfer an existing Internet account to this computer or set up an Internet connection manually If AOL is your ISP cl...

Page 28: ...tart Turn Off Computer Turn Off Windows XP or if this fails Press CTRL ALT DEL then click Shut Down 2 If the computer does not shut down slide and hold the power switch for five seconds then release it 3 If the computer still does not shut down insert a pin or straightened paper clip into the system off switch on the left side of the computer underneath the PC card eject buttons 4 After the comput...

Page 29: ...Reference Guide 29 Using Your Computer ...

Page 30: ...y Does this Fn F1 Decreases the display s brightness Fn F2 Increases the display s brightness Fn F5 Switches among the built in display an external display and simultaneous displays Fn F7 Toggles the sound on and off mutes sound Fn F8 Toggles the embedded numeric keypad on and off see To use the embedded keypad on page 32 Fn Lock key Toggles Scroll Lock on and off Fn Up arrow Increases sound volum...

Page 31: ...inting at the application Windows key combinations Key combination Does this Windows key BREAK Displays System Properties dialog box Windows 2000 and XP Windows key E Runs Windows Explorer Windows 98 or My Computer Windows 2000 and XP Windows key F1 Runs Windows Help Windows key F Runs Windows Find Files or Folders Windows 98 or 2000 or Search Windows XP Windows key M Minimizes all displayed windo...

Page 32: ...he numeric or arithmetic designations printed on the right side of the keys in the numeric keypad area The Num Lock status indicator is lit To turn off the embedded keypad press Fn F8 again To use the ALT GR key Non U S keyboards have an ALT GR key to the right of the spacebar This is a shift key providing access to certain keyboard characters For a character in the lower right corner of a key pre...

Page 33: ...settings You can customize a number of display settings for your computer such as color depth and screen area 1 Click Start Settings Control Panel then double click Display Windows 98 or 2000 or click Start Control Panel Appearance and Themes Display Windows XP 2 Click the Settings tab then make the settings you want The computer has an LCD display which behaves differently from a normal computer ...

Page 34: ...silence the speaker without changing the volume setting click Mute With the multimedia buttons If your computer has multimedia buttons located on the front of the computer you can use the volume control buttons to adjust volume for most audio applications including the CD player when the computer is on When the computer is off you can use these buttons to adjust the volume for music CDs To increas...

Page 35: ...s on a mouse to make your selection You can also tap on the touch pad instead of clicking a button To open an application move the pointer over the icon then press the left click button twice rapidly double click You can instead tap twice on the touch pad To make a menu selection move the pointer to the item and click the left click button once To open the shortcut menu for an item move the pointe...

Page 36: ...cluding button configuration for right handed or left handed operation Button tab for mouse Button Actions tab for touch pad double click speed pointer speed and pointer trail click sensitivity Note The touch pad is by default inactive when an external mouse is installed You can enable both touch pad and an external pointing device by changing the BIOS setting See Using the BIOS Setup Utility on p...

Page 37: ...click Keyboard Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Keyboard Windows XP 2 Select the One Touch buttons tab 3 Click the button of the key you want to reconfigure 4 In the Button Label field type the name of the application you want to start with this button This name will appear onscreen when you press the button 5 From the list of preinstalled applications se...

Page 38: ...rive the software needed to play DVD movies has been preinstalled on your computer Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia DVD Player Windows XP The name of the DVD player program can vary If you need to install the DVD player software click Start Run type C HP PROGRAMS DVD SETUP EXE and press Enter For Windows XP if the DVD software is installed you can also use W...

Page 39: ...eate CDs Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia CD Writer Windows XP The name of the CD RW software can vary If you need to install the CD RW software run Setup on the software CD Refer to the software s help for details about creating or copying CDs For Windows XP you can use Windows Media Player to create audio CDs and Windows Explorer to create data CDs using a...

Page 40: ... protection does not ask for a password when your computer resumes after standby suspend or hibernate while Windows does provide that security To set up hardware password protection see Using the BIOS Setup Utility on page 84 To set up password protection in Windows 98 1 Click Start Settings Control Panel 2 Double click Passwords 3 Select Change Passwords tab 4 Click Change Windows Password 5 Ente...

Page 41: ... 2000 1 Check that you have set up a Windows password as described above 2 Click Start Settings Control Panel 3 Double click Power Options 4 Select Advanced tab 5 Check the option to prompt for a password when the computer goes off standby 6 Click OK To set up password protection in Windows XP 1 Click Start Control Panel User Accounts then select your account 2 Click Create a Password 3 Enter your...

Page 42: ...s off standby 5 Click OK To attach a security cable Your computer has a built in connector that allows you to secure the computer with a cable The Kensington MicroSaver lock system works with this connector and is available at many computer stores 1 Wrap the cable around a stationary object such as a table leg 2 Loop the cable to create a slipknot around the stationary object make sure it can t sl...

Page 43: ...ct the integrity of your data This is especially important when you are connected to the Internet Your computer includes Norton AntiVirus software To use the software do the following Click Start Programs or All Programs Norton AntiVirus Norton AntiVirus Once installed you can get detailed instructions from the software s online Help ...

Page 44: ...r use of keyboards and other input devices has been associated with ergonomic injury For more information about reducing your risk visit our ergonomics web site or see Working in Comfort in the online HP Library Your mobile work environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower bac...

Page 45: ... built in palm rest which is ideal for this purpose Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 5 and 4 kilograms approximately 3 to 8 pounds When traveling be sure to carry your computer properly to minimize ...

Page 46: ...se loss of data or damage to the drive Carry the computer in a padded case to protect against bumps and jolts Set the computer down gently When the computer has been in a very cold or very hot environment do not start it again until it has returned to a more moderate temperature To take care of your computer Provide adequate ventilation around the computer Ensure that the notebook is sitting on a ...

Page 47: ... check your disk periodically using the ScanDisk utility click Start Programs Accessories System Tools ScanDisk For Windows 2000 or XP check your disk for errors periodically click Start My Computer and select the disk you want to scan Click File Properties then select the Tools tab and click Check Now To extend the life of the display Observe the following guidelines to extend the life of the bac...

Page 48: ... battery power see To control the processor speed with SpeedStep on page 58 The default settings conserve battery power To maintain maximum battery capacity and accuracy of the battery gauge perform this procedure about once a month 1 Charge the battery to 100 2 Disconnect the AC adapter and use the computer until the battery is fully discharged and the computer goes into hibernation 3 Connect the...

Page 49: ...Reference Guide 49 Traveling with Your Computer ...

Page 50: ... the appropriate key See To use manual power management on page 53 To use automated power management System hibernation standby monitor and hard disk timeouts automatically occur based on the values set in Control Panel in Power Management Windows 98 or Power Options Windows 2000 and XP The following tables describe the power management timeouts you can set in Windows System hibernation Action Sav...

Page 51: ...ny key or move the pointer to return to your current session Turn off hard disks Action Turns off only the hard disk drive This is usually set to occur shortly after the monitor is turned off When No hard disk access for the specified interval Resume Press any key or move the pointer to return to your current session Standby mode Action Turns off the display and hard disk drive to conserve battery...

Page 52: ... 98 or 2000 click Start Settings Control Panel then double click Power Options Windows 2000 or Power Management Windows 98 Windows XP click Start Control Panel Performance and Maintenance Power Options 2 On the Power Schemes tab set the timeout periods you prefer You can choose Never but that setting is not recommended for hibernate mode 3 On the Advanced tab select actions for the lid power switc...

Page 53: ...ff Computer Stand By Windows XP OR Configure lid power switch or standby button to perform the standby action see To set power management properties above Then close lid or press button Resume Press the blue standby button to return to your current session The computer can also go into standby automatically when the timeout setting in Power Management or Power Options in Control Panel is reached C...

Page 54: ...o perform the hibernation action Then close lid or press button see To set power management properties above Resume Press the blue standby button to recover your current session This may take several minutes The computer also enters hibernate mode automatically when battery power reaches a critically low level see To respond to a low battery warning on page 57 In Windows 98 hibernate mode occurs a...

Page 55: ...Click Start Turn Off Computer Turn Off Windows XP OR Slide the power switch and hold for five seconds only if the Start menu procedure doesn t work OR Configure a power switch see To set power management properties above Resume Press the blue standby button to start a new session This may take several minutes If the system stops responding and you are not able to turn off the computer as described...

Page 56: ...red to save your work and shut down if the battery is low Follow the tips in this section to maximize the length of time you can operate on battery power To check the battery status From the battery status light The battery status light reports the following information Green AC attached battery full Amber AC attached battery charging Red AC attached battery will not charge abnormal ...

Page 57: ...Maintenance Power Options then click the Power Meter tab to see battery status The Alarms and Advanced tabs provide additional Windows power information options From the status panel If your computer has a status panel press the status panel mode button repeatedly until you see the battery icon and the percentage of charge remaining To respond to a low battery warning The computer automatically al...

Page 58: ...he processor speed with SpeedStep If your computer contains a multispeed processor with Intel SpeedStep Technology the taskbar in Windows 98 or 2000 contains an Intel SpeedStep Technology icon This feature enables the processor to automatically switch to lower power saving speeds or to higher performance speeds according to its workload and power source You can customize SpeedStep to best suit you...

Page 59: ...Reference Guide 59 Making Connections ...

Page 60: ...is 14 4Kbps Even though the built in modem is capable of downloading at 56Kbps your ISP may not operate at this speed please check with your service provider for information Transmission rates also depend on the condition of the telephone line If your computer does not have a built in modem or if you prefer to use a different modem you can install a PC card modem Important safety information CAUTI...

Page 61: ...ilt in modem or connect to a PC card or external modem Use only No 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack 3 Plug the other end of the phone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 4 Check your modem s country or region settings Windows 98 click Start Settings Control Panel do...

Page 62: ... you fail to connect to your server or cancel the connection you must wait one minute before dialing that same number again If you dial before then you will get an error message that says delay After the fourth failed connection you will need to wait one hour before trying the number again If you dial before the hour is up you will get a message that says black list When using a modem in the Repub...

Page 63: ...r ISP you can access the Internet only with AOL s own software you can t use a standard browser like Internet Explorer As a result You cannot view web sites by clicking on links such as those in the electronic Reference Guide that link to the HP notebook web site You cannot go to a web site by entering the address in Windows Explorer If you try to access the Internet without using the AOL software...

Page 64: ... click Properties to set connection speeds or on the Dialing Rules tab click Edit to set dialing options Communications software Many communications applications provide options for controlling modem settings See the help for your software AT commands You can control many aspects of modem operation using modem AT commands AT commands are special strings of characters sent to the modem to set up sp...

Page 65: ...Programs or All Programs Outlook Express 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 Start Outlook Express 2 Click the New Mail or Create Mail tool on the toolbar 3 Fill in the information in the New Message window 4 When you re finished click the Send button To receive e mail messa...

Page 66: ...e To send a fax 1 In QuickLink click the QuickFax tool on the main toolbar 2 Enter the fax number and the recipient s name and company 3 Type the message body in the QuickFax Note area 4 Click Send Fax If instead you want to send a document as a fax open the document in its application window then open the Print dialog box Change the selected printer to QuickLink III then print the document To rec...

Page 67: ...ist under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instructions to create and send the fax If instead you want to send a document as a fax open the doc...

Page 68: ...Configuration wizard steps you through the process of setting options and customizing the program for your use Follow the onscreen instructions If you re not sure which setting to choose accept the default To send a fax Click Start All Programs Accessories Communications Fax Send a Fax then follow the instructions that appear on the screen If you want to send a document as a fax open the document ...

Page 69: ...ows 2000 and XP automatically detect and set up a LAN connection To edit the settings open Network Connections or Network and Dial Up Connections in Control Panel For Windows 98 open Network in Control Panel to set up support for a LAN connection on your network For example you can add the Microsoft TCP IP protocol See Windows Help or your Microsoft manual for information about setting up and usin...

Page 70: ...rd the card slot 2 Slide the PC card all the way into the upper or lower slot Most cards are properly seated when the outer edge is flush with the casing of the computer but some cards are designed to protrude from the case To remove a PC card CAUTION Before removing a PC card you must use the PC Card Eject Hardware or Safely Remove Hardware icon in the taskbar or else shut down the computer Other...

Page 71: ...possible that you will lose network connection after a resume operation If this happens you can restart the card by removing and then reinserting it Finding tested PC cards For the current listing of PC cards that have been tested and approved for use with your computer visit the Accessories section of the HP notebook web site www hp com notebooks ...

Page 72: ...tors for external devices on the computer and optional port replicator Note Before you connect any device check its documentation to see if you need to make any settings or adjustments to the equipment before using it This might include setting switches so the equipment will operate properly with your computer and the software you plan to use Notebook ports 1 AC adapter jack 2 VGA port on selected...

Page 73: ...e 73 Port replicator ports on selected models 1 AC adapter jack 2 PS 2 mouse port 3 PS 2 keyboard port 4 LAN port networking 5 Serial port 6 Parallel port 7 VGA port external monitor 8 TV out 9 USB ports 2 10 Audio in 11 Microphone port 12 Audio out external speaker ...

Page 74: ... The computer provides one PS 2 port the optional port replicator provides two PS 2 ports Plug the mouse or keyboard PS 2 cable into the PS 2 port on the computer or plug either or both PS 2 cables into the PS 2 ports on the port replicator To connect both a mouse and keyboard to the computer use the PS 2 Y adapter which is available separately To connect a device that has a PC type jack first con...

Page 75: ...n page 72 Note When you plug a device into the microphone port the built in microphone automatically turns off When you plug a device into the audio out port the built in speakers automatically turn off To use infrared devices Provided for selected models You can communicate between your notebook and infrared devices without using cables To enable the infrared port Note In the BIOS Setup utility i...

Page 76: ...ll the printer driver and assign it to the notebook s Infrared Printing LPT port which is usually assigned to LPT3 Click Start Settings Printers Add Printer and follow the onscreen directions If you have already assigned a printer to the parallel port you can assign the same printer to the infrared port by adding another printer Windows will keep the same printer driver and you can then also assig...

Page 77: ... Off Windows XP 2 Connect the monitor cable from the monitor to the VGA port on the rear of the computer or on the optional port replicator 3 Connect the monitor to a power source and turn it on 4 Press the blue standby button to turn on the computer To switch the display to the external monitor Close the computer lid OR Press Fn F5 to cycle through the display options notebook display external mo...

Page 78: ...bove The display settings vary by model 2 Click Start Shut Down Shut down Windows 98 or Start Turn Off Computer Turn Off Windows XP 3 Connect the monitor cable from the monitor to the VGA port on the rear of the computer or the port replicator 4 Connect the monitor to a power source and turn it on 5 Press the blue standby button to turn on the computer Windows will detect the second monitor and at...

Page 79: ...vate and adjust the TV display If you are running the DVD player turn it off while you activate the TV display Click the television icon in the system tray of the taskbar and select TV from the options list The computer s display will change to 640x480 OR Restart the computer click Start Shut Down or Turn Off Computer Restart OR 1 Click Start Settings Control Panel then double click Display Window...

Page 80: ...ck LCD OR Click the TV option to deselect it OR Click Start Settings Control Panel Display Windows 98 or 2000 or Start Control Panel Appearance and Themes Display Windows XP On the Settings tab click the Advanced button and disable the TV display CAUTION Selecting Exit from the monitor or display icon pop up menu removes the icon from the system tray If you do this you can access the TV settings f...

Page 81: ...t replicator does not come with its own AC adapter You use the AC adapter from the notebook PC to power the PC and the port replicator together To connect to the port replicator 1 Plug in the AC adapter to house power then connect it to the rear of the port replicator Make sure that the AC status light is on 2 Align the computer with the locator pins on the port replicator 3 Press the computer dow...

Page 82: ... serial connection for a wide variety of external devices If your computer includes an IEEE1394 port you can use it to connect devices such as audio and video equipment disk drives printers and other computers Attach the device s IEEE1394 cable to the IEEE1394 port on the back of the computer Windows automatically recognizes the device Note If you have problems making this connection contact the d...

Page 83: ...Reference Guide 83 Configuring and Expanding Your Computer ...

Page 84: ...hen you see the HP logo press F2 to enter the BIOS Setup utility 3 Select the options you want You can find a complete list of available options in BIOS Setup utility options on page 130 4 After you have finished making changes press F10 or select Exit Saving Changes and Exit 5 Press Enter to confirm and restart the computer If the settings cause a conflict between devices while restarting the sys...

Page 85: ... drive so be sure to back up your data first Following the partition expansion you must reinstall Windows from the Recovery CD CAUTION Static electricity can permanently damage computer chips Handle the RAM module only by its three non connector edges Otherwise you may damage the module due to electrostatic discharge Always discharge the static electricity from your body by touching the metal shie...

Page 86: ...indows 98 only if you increase your computer s memory to more than 512 MB the computer will not be able to hibernate unless you also increase the size of the hibernate partition on the hard disk see To recover the factory installation of your hard disk on page 125 You can also replace the computer s system RAM module see To replace the system RAM module below To remove a RAM expansion module You l...

Page 87: ...system RAM module to increase the computer s RAM 1 If your computer is docked undock it 2 Click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP 3 Important unplug the AC adapter if present and remove the battery 4 Turn the computer over loosen the screws in the system RAM cover the cover retains the screws and remove the cover 5 Release the two latches a...

Page 88: ...t a straightened paper clip into the hole on the drive door to open it 5 Turn on or restart the computer 6 When you see the HP logo press ESC to display the Boot menu 7 Use the arrow keys to select the CD ROM drive as the boot device and press Enter 8 Click Continue then Advanced 9 If you want to choose a nondefault partition size select a size from the Hibernate Partition Size drop down list Note...

Page 89: ...ese updates are intended to fix any problems that could be encountered in the drivers and to keep your computer running smoothly In addition HP normally provides drivers for other versions of Microsoft Windows in case you decide to install a different version of Windows Download the latest drivers for your computer from www hp com go support Follow the instructions included with the drivers ...

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Page 91: ...Reference Guide 91 Service and Support ...

Page 92: ...d and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund ...

Page 93: ...DICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY...

Page 94: ...manual To use the Reference Guide To locate information in the guide use the Contents Index and Search tabs The Contents tab lists the headings of all the topics in the guide The Index tab provides an alphabetical list of the keywords in the guide you can locate a keyword either by typing it in the box or by scrolling through the list The Search tab allows you to find specific words and phrases To...

Page 95: ...blems in everyday language then wizards you through a variety of user friendly support options Find more information about Instant Support on our external web site at www hp com hps instant index htm To call HP for service and support If you are unable to solve a problem with your computer you can call the HP Customer Care Center The Customer Care Center will assist you at no charge during the ter...

Page 96: ...he most complete and current list of phone numbers If the HP notebook product is not normally sold and supported by HP in the country of use the customer must call one of the supported HP Customer Care Centers located nearest the region Currently Omnibook XE3 and Pavilion notebook service and support assistance is only provided in the following countries Pavilion Series Notebooks limited to the fo...

Page 97: ... Asia Pacific Hungary 36 0 1 382 1111 Australia 61 0 3 8877 8000 Ireland 353 0 1 662 5525 Hong Kong 852 800 96 7729 Italy 39 02 264 10350 India 91 11 682 6035 Netherlands 31 0 20 606 8751 Indonesia 62 21 350 3408 Norway 47 22 11 6299 Japan 81 0 3 3335 8333 Poland 48 22 519 06 00 Korea 82 2 3270 0700 Portugal 351 21 317 6333 Malaysia 60 0 3 295 2566 Russia Moscow 7 095 797 3520 New Zealand 64 0 9 3...

Page 98: ... then traveled to Russia you would be responsible for shipping the unit to the United Kingdom for repair and service under warranty If you are uncertain about the support please contact our Customer Care Center see To call HP for service and support on page 95 The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase ...

Page 99: ...rd cannot guarantee the return of removable components Please remove the following before you send your computer for service PC cards AC adapter and power cord CDs in the CD player floppy disks in the floppy disk drive 3 When shipping your computer to Hewlett Packard please use the original product packaging or other substantial packaging in order to avoid damage in transit Make sure to wrap at le...

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Page 101: ...Reference Guide 101 Solving Problems with Your Computer ...

Page 102: ...s you may find that the sound does not operate properly Use Windows applications for full use of sound capabilities If sound does not record Check software controls for recording sound Click Start Programs or All Programs Accessories Multimedia or Entertainment Sound Recorder In Volume Control click Options Properties and make sure the microphone is enabled in the recording controls Test the audio...

Page 103: ... from the drive then click Start Shut Down or Turn Off Computer Restart If you created the CD on a CD RW drive module try using HP certified media Read and write quality may vary for other media If a CD or DVD plays erratically Dirt or smudges can cause a disc to skip Clean the disc with a soft cloth If the disc is badly scratched it will have to be replaced Some DVDs include software called PC Fr...

Page 104: ...double sided DVD has a different format standard or widescreen In widescreen format black bands appear at the top and bottom of the screen To view the standard format flip the disc over and play the other side If a DVD doesn t play with two displays For Windows 2000 or XP press Fn F5 to switch to one display For Windows 98 if you re using the Extended Desktop dual displays move the player window t...

Page 105: ... case the external monitor was disabled Do this three times to return to the state you started from If an external display cannot use high resolutions For Windows 98 use the default display type for the internal display Default Monitor If you change the display type non Plug and Play non DDC external monitors will not be able to use resolutions higher than the resolution of the internal display Yo...

Page 106: ...ill continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Hard disk drive problems The hard drive s reported capacity is less than its actual size The hard disk drive is preconfigured to allocate some space to diagnostic software which is used in support and service of your computer This part of the hard d...

Page 107: ...t firm surface so that air can flow freely around and underneath it Make sure the air vents are clear Make sure the fan is working properly Keep in mind that charging the battery and running games and other programs that drive CPU usage toward 100 can increase the computer s temperature You may also want to test the fan with e Diagtools see Testing Hardware Operation on page 123 Infrared Problems ...

Page 108: ...se Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Mouse Windows XP If the pointing devices don t work Don t touch the touch pad while booting or resuming If this happens try the following Press a key on the keyboard to restore normal operation Suspend and resume operation using the standby button Restart the computer click Start Shut Down or Turn Off Computer Restart I...

Page 109: ... keyboard Make sure the embedded keypad is active Fn F8 and Num Lock is on then hold ALT while typing 0128 on the numeric keypad Support for the euro symbol requires software available from Microsoft This software is installed in the factory software but may not be included with retail Windows LAN problems If the built in network adapter doesn t connect to the LAN Check all cables and connections ...

Page 110: ...administrator If the computer stops responding after booting Check whether you have a TCP IP network with no DHCP server This can cause a long delay at startup because DHCP is enabled Contact your network administrator to determine the proper TCP IP configuration If you have slow or dropped connections on a 10 100 network switch or hub The switch may be forced to 10 Mbps For Windows 98 use Network...

Page 111: ...mptoms similar to static Eliminate extra connections in the line If possible connect directly to the wall jack Try another telephone line preferably one normally used for a fax machine or modem If the modem doesn t dial or no dial tone is detected Check all cables and connections Connect a standard telephone to the phone line and make sure the line is working Make sure someone else isn t using the...

Page 112: ... The host modem may not support a 56K V 90 connection speed The speed at which you connect depends on several factors such as the current condition of the telephone line Try connecting another time If the modem will not connect at any speed Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line Make sure the telephone line goes from the RJ 11...

Page 113: ...dem you want to test 4 Click Properties Diagnostics Query Modem In Windows Help and Support use the Modem troubleshooter If the modem isn t detected Check the modem setup In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 or XP Check the COM port Open the hardware Device Manager click Start Settings Control Panel System Windows 98 or 2000 or Start Control Panel Perform...

Page 114: ...tware try using Class 1 Close any other communications programs If you re faxing by printing from an application make sure you ve selected the fax printer Try turning off power management features temporarily If the modem clicks repeatedly but doesn t connect Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line Check all cables and connecti...

Page 115: ...t 1 Click Start Settings Control Panel then double click Keyboard Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Keyboard Windows XP 2 Select the One Touch buttons tab 3 Click the button of the key you want to reconfigure 4 Select the application or web site you want associated with the button See To configure a One Touch button on page 37 for more details If the onscr...

Page 116: ...Device Manager then double click Universal Serial Bus Controller You may also want to test the USB port with e Diagtools see Testing Hardware Operation on page 123 PC card PCMCIA problems If the notebook doesn t recognize a PC card Remove and reinsert the PC card Restart the computer click Start Shut Down or Turn Off Computer Restart If the card requires an IRQ make sure one is available In Window...

Page 117: ... click Start Settings Control Panel System Windows 98 or 2000 or Start Control Panel Performance and Maintenance System Windows XP 2 Double click Modem to list the current modem devices 3 Double click the internal modem then select the option to disable the modem Performance problems For best performance with Windows 2000 or XP your computer should have at least 96 to 128 MB of memory RAM If the c...

Page 118: ...urn off and reset the computer Then press the standby button to turn the computer back on If nothing happens insert a straightened paper clip into the system off switch on the left side of the computer Then press the standby button to turn the computer back on Port replicator problems If a port on a port replicator isn t working Make sure AC power is connected While undocked try using the correspo...

Page 119: ...s F6 when the HP logo appears and follow the instructions that appear onscreen This process calibrates the battery and requires four to five hours You cannot use the computer during this process If the battery doesn t charge Make sure the AC adapter is plugged into the power source and that the light on the adapter is on If you re using a power strip remove the AC adapter from the power strip and ...

Page 120: ... Hibernate timeouts for both AC power and battery power are not set to Never For Windows 98 if your computer has more than 512 MB of RAM you must expand the hibernate partition on the hard disk see To replace the system RAM module on page 87 If the Standby option is missing from the Shut Down window Windows 98 Do not allow Windows 98 to disable APM It may prompt you to do this in certain situation...

Page 121: ...r for a 300 dpi printer For example for a 600 dpi HP LaserJet printer try using the HP LaserJet IIIsi driver 300 dpi Certain applications may not work properly with 600 dpi printers Startup problems If the computer doesn t respond when you turn it on Connect the AC adapter Slide the power switch to try turning on the unit Reset the computer by inserting a straightened paper clip into the system of...

Page 122: ...ty on page 84 Standby and resume problems If the computer takes a long time to resume after being on standby In Windows the computer can take a minute or longer to resume when a network card is installed While the operating system is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been reinitialized the Window...

Page 123: ...c test 1 Restart the computer click Start Shut Down or Turn Off Computer Restart 2 Press F10 when you see the HP logo 3 When the menu appears press ENTER to run e Diagtools The first time you run the program you will be prompted to select the language for the program 4 Follow the prompts to run e Diagtools 5 When the Configuration Description appears check the list of detected hardware If a device...

Page 124: ...d then any key to exit and reboot 14 Optional open the Support Ticket In Windows click Start Programs or All Programs HP e Diagtools e Diagtools for Windows 15 Click View to display the Support Ticket 16 To add information about your problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to your support ...

Page 125: ...re describes how to recover the original Windows software and operating system that came with your computer CAUTION This procedure formats the hard disk drive After the hard disk drive is formatted you ll need to reinstall any applications Reformatting the hard disk drive will erase all data on the disk Do not interrupt the following process or unplug the AC adapter until the process is complete 1...

Page 126: ...lation of Windows on the Recovery CD the file readme txt is in the CD s root directory Note Windows 98 supports the FAT16 and FAT32 file systems Windows 2000 supports the FAT16 FAT32 and NTFS file systems Windows XP supports the NTFS file system To replace a damaged Recovery CD If you lose or damage the Recovery CD call the HP Customer Care Center for information about replacing it See To call HP ...

Page 127: ...ustomer Care web site www hp com go support To recover an application If you remove an application from your hard disk and later decide you want it back or if you accidentally delete application files you can reinstall the original software The setup programs for most of the applications that were factory installed on your system are included on your hard drive in c hp programs Each application ha...

Page 128: ......

Page 129: ...Reference Guide 129 Specifications and Regulatory Information ...

Page 130: ...r or press Enter to change a setting See the tables below for more information Main Menu Default BIOS Revision Shows the current BIOS version Detected automatically UUID number Displays the value of the 16 byte UUID Universally Unique ID as 32 hex characters Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets the date using mm d...

Page 131: ... infrared port in FIR mode DMA1 LCD Status Panel Display Enables or disables display of the status panel Enabled LCD Status Panel Date Format Set date format on the status panel mm dd yy month date year LCD Status Panel Time Format Set time format on the status panel hh mm Security Menu Default User Password Is Shows if a user password is set Clear Administrator Password Is Shows if a supervisor p...

Page 132: ...F5 and F6 keys Hard Drive CD ROM Drive Removable Devices Exit Menu Exit Saving Changes Saves Setup changes to CMOS exits and restarts Exit Discarding Changes Discards Setup changes since last save exits and restarts Does not affect security date or time changes Load Setup Defaults Restores default settings stays in Setup Does not affect security date or time changes ...

Page 133: ...dStep II support RAM Two slots for RAM expansion PC133 up to 384MB Mass Storage 10 to 30 GB removable hard disk drive 1 44 MB floppy disk drive CD DVD drive 24X CD ROM 8X DVD or other drive or higher Graphics 13 3 14 1 15 XGA 1024x768 or 15 SXGA 1400x1050 TFT LCD display Supports simultaneous LCD CRT LCD CRT TV operation Integrated VGA 8 to 32 MB video memory depending on model shared with system ...

Page 134: ... PS 2 6 pins for keyboard keypad or PS 2 mouse Y adapter compatible IEEE1394 port selected models Docking port selected models supports optional simple port replicator Infrared port selected models Two USB ports Composite TV out supports NTSC and PAL RJ 11 modem RJ 45 LAN Expandability Two Type II or one Type III 16 32 bit PCMICA slots Options 64 128 256MB PC 1 SODIMM 3 3V 144 pin SDRAM Mini PCI m...

Page 135: ...the HP notebook PC AT commands Ambit In the following AT command table default settings are shown in bold All listed AT commands except A must be preceded by AT Command Function Ambit A Re execute command not preceded by AT A Go off hook and attempt to answer a call B0 Select V 22 connect 1200 bps B1 Select Bell 212A connect 1200 bps C1 Return OK message Dn Dial modifier E0 Turn off command echo E...

Page 136: ...ections speeds Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X2 Report basic call progress result codes and connections speeds i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X3 Report basic call progress result codes and connections rate i e Ok Connect Ring No Carr...

Page 137: ...mmand mode Q2 Select sync connect with async off line command mode and enable DTR dialing of directory zero Q3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch Q4 Select Hayes AutoSync mode Q5 Modem negotiates an error corrected link Q6 Select asynchronous operation in normal mode R0 CTS tracks RTS sync or CTS is normally ON and will turn OFF only if r...

Page 138: ...34 only 63 9600bps V 34 only 64 12000bps V 34 only 65 14400bps 66 16800bps 67 19200bps 68 21600bps 69 24000bps 6A 26400bps 6B 28800bps 6C 31200bps 6D 33600bps When modem receives a break from the DTE K0 2 4 Enter on line command mode no break sent to the remote modem K1 Clear buffers and send break to remote modem K3 Send break to remote modem immediately K5 Send break to remote modem in sequence ...

Page 139: ...ommands C0 Disable data compression C1 Enable MNP 5 data compression C2 Enable V 42 bis data compression C3 Enable both V 42 bis and MNP 5 compression A0 Set maximum block size in MNP to 64 A1 Set maximum block size in MNP to 128 A2 Set maximum block size in MNP to 192 A3 Set maximum block size in MNP to 256 Bn Send break of n 100 ms MNP 10 Commands K0 Disable MNP 10 extended services K1 Enable MN...

Page 140: ...50 255 001 s 95 S12 Escape prompt delay 0 255 02 s 50 S14 General bit mapped options status 138 8Ah S16 Test mode bit mapped options status T 0 S18 Test timer 0 255 s 0 S19 AutoSync options 0 S20 AutoSync HDLC address or BSC Sync character 0 255 0 S21 V 24 general bit mapped options status 52 34h S22 Speaker results bit mapped options status 117 75h S23 General bit mapped options status 62 3Dh S24...

Page 141: ... control 128 40h S86 Call failure reason code 0 255 S91 PSTN transmit attenuation level 0 15 dBm 10 country dependent S92 Fax transmit attenuation level 0 15 dBm 10 country dependent S95 Result code messages control 0 Selected result codes Ambit Code Meaning 0 OK 1 CONNECT 2 RING 3 NO CARRIER 4 ERROR 5 CONNECT 1200 6 NO DIAL TONE 7 BUSY 8 NO ANSWER ...

Page 142: ...e for a country not listed below or a replacement AC adapter contact your local Hewlett Packard dealer or sales office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 Europe Egypt Israel Saudi Arabia 250 Vac 2 5 A 8120 6314 H...

Page 143: ...al HP contact Do not disassemble There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to high storage ...

Page 144: ...o not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not disassemble the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LED safety The infrared port located on the back panel of the notebook is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following pre...

Page 145: ...to radio communications However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting ...

Page 146: ...ived including interference that may cause undesired operation Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de...

Page 147: ...duct support contact Hewlett Packard at the phone numbers provided in your Reference Guide Belgium For outdoor usage only channels 10 2457 MHz and 11 2462 MHz is allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over ...

Page 148: ...minaison du réseau téléphonique public commuté En cas de problème prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone d échange européenne Réseaux Téléphoniques Public Commutés La compatibilité entre réseaux dépend des paramètres internes du logiciel Prenez contact avec le fournis...

Page 149: ...oval JATE approval number A00 0143JP A00 0434JP Name of Equipment T18M038 00 T18N040 00 Russia Продукт сертифицирован в системе ГОСТ Р Модем сертифицирован в системе ЭЛЕКТРОСВЯЗЬ International Products sold internationally by Hewlett Packard and its authorized dealers meet the specifications listed on the following pages ...

Page 150: ...ons of Class Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC amended by 92 31 EEC 93 68 EEC and the R TTE Directive 1999 5 EC Annex II and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Comput...

Page 151: ... protecting 107 registering 25 resetting 28 testing 123 turning on and off 24 connecting audio devices 75 external monitor 77 IEEE1394 devices 82 infrared device 76 LAN 69 modem 61 parallel device 74 TV set 79 USB device 74 copyrights 2 Corporate Evaluator s Guide 13 D data protection 47 devices external IEEE1394 82 infrared 76 parallel 74 USB 74 dial in network connection 64 display activating ex...

Page 152: ...pad embedded 32 L LAN connecting to 69 port indicator lights 69 port location 14 troubleshooting 109 laser safety 144 LED safety 144 M memory installing 85 troubleshooting 110 microphone jack location 16 location 14 modem AT commands 64 135 built in 23 connecting 61 connecting to Internet with 62 dial in connection 64 port location 14 settings 64 software 60 speed 60 troubleshooting 111 112 monito...

Page 153: ... 19 power status lights 24 resuming from 51 53 status panel 20 timeouts 52 troubleshooting 122 when used 51 53 startup device changing 36 Startup Guide 13 startup troubleshooting 121 status lights battery 56 location 14 18 power 24 status panel 20 location 15 Support Ticket 124 suspending saving power 58 system off switch location 16 T technical support getting 94 telephone numbers 95 technology c...

Page 154: ...154 Reference Guide HP notebook 13 Windows downloading drivers 89 key 31 manual 13 password 40 reinstalling 125 setting up 24 updating drivers 89 work environment 44 working in comfort 44 ...

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