HP Pavilion dm3-3000 - Entertainment Notebook PC Getting Started Manual Download

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Customer support

●

Contacting customer support

●

Labels

Contacting customer support

If the information provided in this user guide, in the

HP Notebook Reference Guide, or in Help and

Support does not address your questions, you can contact HP Customer Support at:

http://www.hp.com/go/contactHP

NOTE:

For worldwide support, click

Contact HP worldwide

on the left side of the page, or go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular language, it is available in

English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Chapter 8 Customer support

Summary of Contents for Pavilion dm3-3000 - Entertainment Notebook PC

Page 1: ...Getting Started HP Notebook ...

Page 2: ...le for technical or editorial errors or omissions contained herein First Edition June 2010 Document Part Number 622653 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the t...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ifying the QuickWeb control icons 13 Identifying the QuickWeb LaunchBar icons 13 Identifying the QuickWeb notification icons 14 Configuring the network 15 Starting Microsoft Windows 15 Turning HP QuickWeb on and off 15 4 Networking 17 Using an Internet service provider ISP 17 Connecting to a wireless network 18 Connecting to an existing WLAN 18 Setting up a new WLAN network 18 Configuring a wirele...

Page 6: ...and drivers 33 Routine care 33 Cleaning the display 33 Cleaning the TouchPad and keyboard 33 7 Backup and recovery 34 Recovery discs 34 Performing a system recovery 35 Recovering using the dedicated recovery partition select models only 35 Recovering using the recovery discs 36 Backing up your information 36 Using Windows Backup and Restore 36 Using system restore points 37 When to create restore ...

Page 7: ...ge 4 and Keyboard and pointing devices on page 20 for additional information Create recovery discs Allows you to recover the operating system and software to factory settings in case of system instability or failure You should create them soon after setting up the computer For instructions refer to Backup and recovery on page 34 Find installed software Access a list of the software preinstalled on...

Page 8: ...ollow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools How to access technical support Regulatory Safety and Environmental Notices To access the notices select Start Help and Support User Guides Regulatory and safety information Battery disposal information Safety Comfort Guide To access this guide Select Start Help and Support User Gui...

Page 9: ...d Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P...

Page 10: ...nd off Quickly double tap the TouchPad light to turn the TouchPad on and off 2 Left TouchPad button Functions like the left button on an external mouse 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Right TouchPad button Functions like the right button on an external mouse 4 Chapter 2 Getting to know your computer ...

Page 11: ...Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 TouchPad light Amber The TouchPad is off Off The TouchPad is on 5 Fingerprint reader light White The fingerprint was read Amber The fingerprint was not read Off No action has occurred Top 5 ...

Page 12: ... the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Notebook Reference Guide 2 Fingerprint reader select models only Allows a...

Page 13: ... 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Function keys Execute frequently used system functions Top 7 ...

Page 14: ... When a device is connected to the jack the computer speakers are disabled 3 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 4 USB ports 2 Connect optional USB devices 5 RJ 45 network jack Connects a network cable 6 Charging light White The computer is connected to external power and the battery is fully charged Amber A batte...

Page 15: ...ernal VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 5 eSATA USB port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 6 Drive light Blinking white The hard drive is being accessed Amber HP ProtectSmart Hard ...

Page 16: ...deo and captures still photographs To use the webcam select Start All Programs HP HP MediaSmart HP MediaSmart Webcam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to you...

Page 17: ...ses the battery from the battery bay 5 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 Memory module compartment Contains the memory module slots 7 Speakers 2 Produce sound NOTE For instructions on installing a SIM see th...

Page 18: ...ickWeb refer to the QuickWeb software Help Enabling HP QuickWeb Follow the on screen instructions to enable QuickWeb After you have enabled QuickWeb the QuickWeb Home screen appears whenever you turn on the computer NOTE To turn on or turn off HP QuickWeb refer to the section Turning HP QuickWeb on and off on page 15 Starting HP QuickWeb 1 Turn on the computer The HP QuickWeb Home screen appears 2...

Page 19: ...your favorite Web sites Launches the Chat application Chat is the instant messaging IM program that allows you to chat with friends on multiple instant messaging programs simultaneously Launches Skype select models only Skype is the preinstalled Internet calling software that allows you to have a conference call or video chat You can also chat with one or more people at a time Launches Web e mail ...

Page 20: ...lick the USB icon to open a menu to safely remove the device Indicates that the network is connected Click the network icon to open the Network dialog box Indicates that the network is disconnected Launches the Volume Control dialog box Indicates the volume is on mute Click the Volume Control icon to open the Volume Control dialog box and control the volume for speakers and the microphone Launches...

Page 21: ...irst appears it displays an automatic timer above the Start Windows icon If you do not move your mouse or press a key for 15 seconds the computer starts Microsoft Windows For more information on the QuickWeb timer and changing the timer settings refer to the HP QuickWeb software Help 1 Turn on the computer 2 Do not move your mouse or press a key for 15 seconds and the computer starts Microsoft Win...

Page 22: ...3 Select the Enable HP QuickWeb check box to turn on QuickWeb Clear the Enable HP QuickWeb check box to turn off QuickWeb 4 Click OK 16 Chapter 3 HP QuickWeb ...

Page 23: ...le in some locations This utility assists with signing up for a new Internet account and configuring the computer to use an existing account To access this utility select Start All Programs Online Services Get Online ISP provided icons available in some locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a...

Page 24: ...vice is on 3 Click the network icon in the notification area at the far right of the taskbar 4 Select a network to connect to 5 Click Connect 6 If required enter the security key Setting up a new WLAN network Required equipment A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider ISP A wireless router purchased separately 2 Your new wi...

Page 25: ...work Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLA...

Page 26: ... at the factory If you disable this feature in the Setup Utility you will need to press fn 1 and an action key 3 to activate the assigned function To use an action key Action key Description fn esc Press fn esc 1 and 2 to display information about system hardware components and the system BIOS basic input output system version number f1 Opens Help and Support Help and Support provides tutorials an...

Page 27: ... volume f10 Increases speaker volume f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE This key does not establish a wireless connection To establish a wireless connection a wireless network must be set up Using pointing devices NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting i...

Page 28: ...p the TouchPad light When the TouchPad light is amber the TouchPad is off NOTE The TouchPad light is off when the TouchPad is on Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go 22 Chapter 5 Keyboard and pointing devices ...

Page 29: ...n in the notification area at the far right of the taskbar and then click the Device Settings tab 2 Select the device and then click Settings 3 Select the gesture that you want to turn on or off 4 Click Apply and then click OK NOTE The computer also supports additional TouchPad features To view and turn on these features click the Synaptics icon in the notification area at the far right of the tas...

Page 30: ...chPad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 24 Chapter 5 Keyboard and pointing devices ...

Page 31: ...he battery Insert the battery 1 into the battery bay until it is seated The battery release latch 2 automatically locks the battery into place To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing th...

Page 32: ...ile the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC out...

Page 33: ... Press in on the release latch 1 and then remove the hard drive cover 2 5 Remove two hard drive screws 1 and then lift the hard drive 2 out of the hard drive bay Replacing or upgrading the hard drive 27 ...

Page 34: ...rd drive bay and replace two hard drive screws 2 2 Align the tabs 1 on the hard drive cover with the notches on the computer 3 Close the cover 2 4 Replace the battery 5 Reconnect external power and external devices 6 Turn on the computer 28 Chapter 6 Maintenance ...

Page 35: ...To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether t...

Page 36: ...le The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 7 Insert a new memory module 30 Chapter...

Page 37: ...the memory module compartment press the module 2 into the memory module slot until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 8 Align the tabs 1 on the memory module compartment cove...

Page 38: ...10 Replace the hard drive cover 11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer 32 Chapter 6 Maintenance ...

Page 39: ...d antistatic wipes or an antistatic screen cleaner Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean...

Page 40: ...ry drive is listed in the window Recovery discs HP recommends that you create recovery discs to be sure that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot recover using the recovery partition tools Create these discs after setting up the computer for the first time Handle these discs carefully and keep them in a safe place The s...

Page 41: ...n repair features such as System Restore If you have not already tried these features try them before using Recovery Manager Recovery Manager recovers only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Recovering using the dedicated recovery partiti...

Page 42: ...r to Using system restore points on page 37 Store personal files in the Documents library and back up this folder periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Using Windows Backup and Restore Windows Backup and Restore allows you to back up individual files or...

Page 43: ...eriodically whenever the computer is functioning optimally NOTE If you revert to a restore point and then change your mind you can reverse the restoration Create a system restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert ...

Page 44: ...http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone number...

Page 45: ...d on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the hard drive bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model...

Page 46: ... power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label on the bottom of the computer Operating environment Factor Metric U S Temperature O...

Page 47: ...ack 8 Help and Support hotkey 20 hotkeys adjusting volume 21 audio CD DVD or BD controls 21 decrease screen brightness 20 description 20 Help and Support 20 increase screen brightness 20 muting speaker sound 21 switching screen image 21 wireless 21 I input power 40 integrated webcam light identifying 10 internal microphones identifying 10 Internet connection setup 18 ISP using 17 J jacks audio in ...

Page 48: ... 39 restore points 37 RJ 45 network jack identifying 8 S screen brightness keys 20 screen image switching 21 scrolling TouchPad gesture 24 security cable slot identifying 9 serial number 39 serial number computer 39 setup of WLAN 18 slots Digital Media 8 memory module 11 security cable 9 supported discs 34 system failure or instability 34 system recovery 35 system restore points 34 37 T TouchPad b...

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