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Troubleshooting resources

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents:

Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers  provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access troubleshooting resources for your product, see the Hewlett Packard Enterprise website

Hewlett Packard Enterprise website .

Troubleshooting resources 159

Summary of Contents for MR Gen10 Plus

Page 1: ...HPE MR Gen10 Plus Controller User Guide Part Number 30 9E6EB4E3 002 Published April 2022 Edition 2 ...

Page 2: ...ein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technic...

Page 3: ...rformance 2 2 1 3 Selecting RAID for usable capacity 2 2 1 4 Selecting RAID for the storage solution 2 2 2 Mixed mode RAID and JBOD 2 2 3 Striping 2 2 3 1 RAID 0 2 2 4 Mirroring 2 2 4 1 RAID 1 and RAID 1 0 RAID 10 2 2 4 2 Read load balancing 2 2 5 Parity 2 2 5 1 RAID 5 2 2 5 2 RAID 50 2 2 5 3 RAID 6 2 2 5 4 RAID 60 2 2 5 5 Parity groups 2 2 5 6 Initialize 2 2 5 6 1 Fast initialization 2 2 5 6 2 Fu...

Page 4: ...Sanitize 2 5 3 Self Encrypting Drive 2 6 Reliability 2 6 1 Cache Error Checking and Correction ECC 2 6 2 Thermal monitoring 2 7 Performance 2 7 1 Manage SAS storage link speed 2 7 2 Manage PCIe Storage Interface 2 7 3 FastPath 2 7 4 Cache 2 7 4 1 Read policy 2 7 4 2 Write policy 2 7 4 3 I O policy 2 7 4 4 Drive caching 2 7 4 5 Strip size selection 3 Installation 3 1 Installing in a configured serv...

Page 5: ...troller 4 2 3 2 Advanced controller management 4 2 3 2 1 Clearing controller events 4 2 3 2 2 Saving controller events 4 2 3 2 3 Saving a serial log 4 2 3 2 4 Enabling Drive Security 4 2 3 2 5 Disabling Drive Security 4 2 3 2 6 Changing Drive Security settings 4 2 3 2 7 Changing Drive Security Key Management Mode 4 2 3 2 8 Managing link speed 4 2 3 2 9 Managing advanced SW options 4 2 3 2 10 Sched...

Page 6: ...nance tools 5 1 1 Updating software and firmware 5 1 2 Diagnostic tools 5 1 2 1 Troubleshooting resources 6 Models 6 1 HPE MR Gen10 Plus Controller 7 Energy pack options 7 1 HPE Smart Storage Battery 7 2 HPE Smart Storage Hybrid Capacitor 7 3 Energy pack specifications 8 Specifications 8 1 Memory and storage capacity conventions 8 2 RAID conventions 8 3 Controller specifications 9 Websites 10 Supp...

Page 7: ...ATA Mixed mode RAID and JBOD functionality simultaneously UEFI and Legacy Boot modes Support for Self Encrypting Drive SED Eight lane PCIe Gen4 host interface Management tools MR Storage Administrator IMPORTANT This controller is managed through the MR Storage Administrator It cannot be managed using Smart Storage Administrator or Intelligent Provisioning or HPE OneView MR controllers can be monit...

Page 8: ... high bandwidth and up to 3M IOPs IO per Second of 4KiB random read performance RAID levels 0 1 10 Supported HPE Gen10 Plus servers HPE MR216i a Gen10 Plus HPE MR216i p Gen10 Plus ProLiant DL325 Gen10 Plus v2 ProLiant DL345 Gen10 Plus ProLiant DL360 Gen10 Plus ProLiant DL365 Gen10 Plus ProLiant DL380 Gen10 Plus ProLiant DL385 Gen10 Plus v2 ProLiant DL20 Gen10 Plus 200 series 8 ...

Page 9: ...and up to 4 86GBs of RAID 5 sequential write performance RAID levels 0 1 10 5 6 50 60 4 GB x72 flash backed write cache Supported HPE Gen10 Plus servers HPE MR416i a Gen10 Plus HPE MR416i p Gen10 Plus ProLiant DL325 Gen10 Plus v2 ProLiant DL345 Gen10 Plus ProLiant DL360 Gen10 Plus ProLiant DL365 Gen10 Plus ProLiant DL380 Gen10 Plus ProLiant DL385 Gen10 Plus v2 ProLiant DL20 Gen10 Plus 400 series 9...

Page 10: ...Features Features 10 ...

Page 11: ...roller supported features This section lists the features supported by this controller For additional information about the features see MR Storage Administrator User Guide Controller supported features 11 ...

Page 12: ...Operating environments The following operating environments are supported Operating system 200 series 400 series Windows Linux VMware Legacy Boot mode UEFI Boot mode Operating environments 12 ...

Page 13: ...6 10 50 60 Max logical drives 240 240 Max logical drives per array 64 64 Max physical drives 240 240 Mixed mode RAID and JBOD Read load balancing Parity groups Initialize Regenerative writes Backed out writes Full stripe writes Dedicated spare Global spare Drive rebuild Foreign configuration import RAID technologies 13 ...

Page 14: ...tion The following transformation features are supported Feature 200 series 400 series Expand Array Replace Drive Transportable controller Expand logical drive Migrate RAID level Migrate Stripe Transformation 14 ...

Page 15: ...logy The following drive technology features are supported Feature 200 series 400 series Consistency check Dynamic sector repair Online drive firmware update Predictive drive failure Patrol read Drive technology 15 ...

Page 16: ...Security The following security feature is supported Feature 200 series 400 series Drive erase Sanitize Self Encrypting Drive Security 16 ...

Page 17: ...Reliability The following reliability features are supported Feature 200 series 400 series Recovery ROM Cache Error Checking and Correction Thermal monitoring Reliability 17 ...

Page 18: ...ing performance features are supported Feature 200 series 400 series Manage SAS storage link speed Manage PCIe Storage Interface FastPath Read policy Write policy I O policy Drive caching Strip size selection IO performance mode 18 ...

Page 19: ...RAID technologies RAID technologies 19 ...

Page 20: ...T infrastructure The RAID setting that you select is based upon the following The fault tolerance required The write performance required The amount of usable capacity that you need Selecting the right RAID type for your IT infrastructure 20 ...

Page 21: ...orage array The chart includes RAID 0 5 50 10 6 and 60 It also shows the percent reliability in increments between 1 and one billion and the storage array drive increments between 0 and 96 This chart assumes that two parity groups are used for RAID 50 and RAID 60 This chart shows that RAID 10 is 30 000 times more reliable than RAID 0 The fault tolerance of RAID 5 50 6 and 60 decreases as the array...

Page 22: ...ce is the same as drive read performance Consider the following points RAID 5 50 6 and 60 performance assumes parity initialization has completed Write performance decreases as fault tolerance improves due to extra I O Read performance is generally the same for all RAID levels except for smaller RAID 5 6 arrays The table below shows the Disk I O for every host write Supported RAID levels may vary ...

Page 23: ...RAID type Usable capacity decreases as fault tolerance improves due to an increase in parity data The usable capacity for RAID 10 remains flat with larger arrays The usable capacity for RAID 5 50 6 and 60 increases with larger arrays RAID 50 and RAID 60 assumes two parity groups Note the minimum drive requirements for the RAID types as shown in the table below RAID type Minimum number of drives RA...

Page 24: ...pe to the requirements of your environment Depending on your requirements you should optimize the RAID types as follows RAID 6 60 Optimize for fault tolerance and usable capacity RAID 1 10 Optimize for write performance RAID 5 50 Optimize for usable capacity Selecting RAID for the storage solution 24 ...

Page 25: ...Bunch of Drives when you power on the system again When you power down a controller and insert a new drive and if the drive contains valid DDF metadata its drive state is Unconfigured Good A new drive in the JBOD drive state is exposed to the host operating system as a standalone drive You cannot use JBOD drives to create a RAID configuration because they do not have valid DDF records Therefore yo...

Page 26: ...Striping Striping 26 ...

Page 27: ...mportant consideration The minimum number of drives required is one The maximum number of drives supported for RAID 0 is 32 This method has the following benefits It is useful when performance and low cost are more important than data protection It has the highest write performance of all RAID methods It has the lowest cost per unit of stored data of all RAID methods It uses the entire drive capac...

Page 28: ...Mirroring Mirroring 28 ...

Page 29: ...t tolerance method is known as RAID 1 0 or RAID 10 If a physical drive fails the remaining drive in the mirrored pair can still provide all the necessary data Several drives in the array can fail without incurring data loss as long as no two failed drives belong to the same mirrored pair The total drive count must increment by 2 drives A minimum of four drives is required The maximum number of dri...

Page 30: ...No data is lost when a drive fails as long as no failed drive is mirrored to another failed drive Up to half of the physical drives in the array can fail RAID 1 and RAID 1 0 RAID 10 30 ...

Page 31: ... each mirrored pair or trio the controller balances read requests between drives based upon individual drive load This method has the benefit of enabling higher read performance and lower read latency Read load balancing 31 ...

Page 32: ...Parity Parity 32 ...

Page 33: ...ecovered from the remaining parity data and user data on the other drives in the array The usable capacity is C x n 1 where C is the drive capacity with n drives in the array A minimum of three drives is required The maximum number of drives supported for RAID 5 is 32 This method has the following benefits It is useful when usable capacity write performance and data protection are equally importan...

Page 34: ...ess data can be stored on the array with the larger number of parity groups All data is lost if a second drive fails in the same parity group before data from the first failed drive has finished rebuilding A greater percentage of array capacity is used to store redundant or parity data than with non nested RAID methods RAID 5 for example A minimum of six drives is required The maximum number of dr...

Page 35: ... in the array A minimum of 4 drives is required The maximum number of drives supported for RAID 6 is 32 This method is most useful when data loss is unacceptable but cost is also an important factor The probability that data loss will occur when an array is configured with RAID 6 Advanced Data Guarding ADG is less than it would be if it were configured with RAID 5 This method has the following ben...

Page 36: ...hat you can specify is restricted by the number of physical drives The maximum number of parity groups possible for a particular number of physical drives is the total number of drives divided by the minimum number of drives necessary for that RAID level three for RAID 50 4 for RAID 60 A minimum of 8 drives is required The maximum number of drives supported for RAID 60 is 256 All data is lost if a...

Page 37: ... the array must be exactly divisible by the number of parity groups The maximum number of parity groups possible for a particular number of physical drives is the total number of drives divided by the minimum number of drives necessary for that RAID level three for RAID 50 four for RAID 60 This feature has the following benefits It supports RAID 50 and RAID 60 A higher number of parity groups incr...

Page 38: ...ou configure it When you initialize the logical drive you prepare the storage medium for use CAUTION All data on the logical drive is lost when you initialize it Before you start this operation back up any data that you want to keep Initialize 38 ...

Page 39: ...ata This feature initializes parity blocks in the background while the logical drive is available for access by the operating system Parity initialization takes several hours to complete The time it takes depends on the size of the logical drive and the load on the controller While the controller initializes the parity data in the background the logical drive has full fault tolerance This method h...

Page 40: ...write data to the new logical drive until the initialization is complete This process can take a long time if the drives are large This initialization overwrites all blocks and destroys all data on the logical drive Monitor the progress of the initialization process using the progress indicator Full initialization 40 ...

Page 41: ...tialization If you select this option the new configuration is not initialized and the existing data on the drives is not overwritten You can initialize the logical drive at a later time No initialization 41 ...

Page 42: ...drive are regenerative A regenerative write is much slower because it must read from nearly all the drives in the array to calculate new parity data The write penalty for a regenerative write is n 1 drive operations where n is the total number of drives in the array As you can see the write penalty is greater slower write performance with larger arrays This method has the following benefits It all...

Page 43: ...parity data As a result the write penalty for RAID 5 and RAID 50 is always four drive operations and the write penalty for a RAID 6 and RAID 60 is always six drive operations As you can see the write penalty is not influenced by the number of drives in the array Backed out writes is also known as read modify write This method has the benefit of faster RAID 5 50 6 or 60 random writes Backed out wri...

Page 44: ...o calculate new parity using new data being written to the drives There is almost no write penalty because the controller does not need to read old data from the drives to calculate the new parity As the size of the array grows larger the write penalty is reduced by the ratio of p n where p is the number of parity drives and n is the total number of drives in the array This method has the benefit ...

Page 45: ...Spare drives Spare drives 45 ...

Page 46: ...ated spare is a spare drive that is dedicated to one array It supports any fault tolerant logical drive such as RAID 1 10 5 6 50 60 The dedicated spare drive activates anytime a drive within the array fails Dedicated spare 46 ...

Page 47: ... The capacity of the global spare drives is equal to or larger than the capacity of the failed drive A global spare drive activates anytime a drive fails within a fault tolerant logical drive For RAID 0 logical drives the global spare is active when a member drive reports a predictive failure Global spare 47 ...

Page 48: ...matic process Monitor the progress of drive rebuilds in the Background Processes in Progress window Access the drive rebuild rate by selecting Set Adjustable Task Rate under the More Actions menu then locating it under the Priority Percentage column Enter a number from 1 to 100 The higher the number the faster the rebuild will occur and the system I O rate might be slower as a result Drive rebuild...

Page 49: ...ists on a replacement set of drives that you install in a computer system You can use the MR Storage Administrator to import the foreign configuration to the controller or clear the foreign configuration so that you can create a configuration using these drives Foreign configuration import 49 ...

Page 50: ...Transformation Transformation 50 ...

Page 51: ...Array transformations Array transformations 51 ...

Page 52: ...rive It must be of the same type as existing drives in the array for example NVMe SSD SAS HDD SAS SSD SATA HDD or SATA SSD It must have a capacity no less than the capacity of the smallest drive in the array This operation uses the Modify Array option in the MR Storage Administrator user interface This feature is supported when there is a single logical drive configured in the array Expand array 5...

Page 53: ...nditions and restrictions for the Heal Array operation The replacement physical drives and the original drives must be the same interface type such as SAS or SATA as the original drives The operation is available only if enough unassigned physical drives of the correct size are available The array is not transforming for example rebuilding to a spare The array has a working cache making it capable...

Page 54: ...Logical drive transformations Logical drive transformations 54 ...

Page 55: ...from a faulty server by moving the entire controller to a new replacement server In this design the controller firmware assumes that the new server has the same configuration That is the configuration includes the same server generation and family and logical drives are migrated to the new target server to facilitate cache flush when the data is restored Transportable controller 55 ...

Page 56: ...upported on striped RAID levels such as RAID 10 50 and 60 Increase the capacity of an existing logical drive by specifying a new size Once the task is performed use operating system partitioning software to take advantage of the extended space available Enable this feature in the HPE MR Storage Administrator user interface using the Expand option within the logical drive Actions menu Expand Logica...

Page 57: ... have more or less unused space depending on the fault tolerance with which you started This operation uses the Modify Array option in the MR Storage Administrator user interface This feature is supported when there is a single logical drive configured in the array The following table describes the valid RAID level transformation matrix Initial RAID level Migrated RAID level RAID 0 RAID 1 RAID 0 R...

Page 58: ...Drive technology Drive technology 58 ...

Page 59: ...s been identified by a management application Flashing amber 1 flash per second A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing green 4 flashes per second The drive is operating normally and has activity Flashing green 1 flash per second The drive is doing one of the fol...

Page 60: ...not configured by a RAID controller or a spare drive Item LED Status Definition If for a failed drive the link is not working and the controller cannot detect the link the Fault Locate LED is Off 1 Hot plug drive LED 60 ...

Page 61: ...ties and then you can either Schedule a consistency check to be run at an interval that you define Start the consistency check operation immediately The consistency check priority value ranges from 1 to 100 You can use the following modes for the consistency check Concurrent Run consistency check concurrently on all logical drives Sequential Run consistency check on one logical drive at a time Dis...

Page 62: ...anisms under normal operating conditions To protect data from media defects HPE built a dynamic sector repair feature into these controllers Patrol read scans drives and repairs media defects detects and repairs media defects when accessing a bad sector during busy periods Dynamic sector repair 62 ...

Page 63: ...hing which saves time when updating drive firmware Instead of taking the drive offline before loading a new firmware image you can download an updated drive firmware image to the controller and update all the drives while the server is online Online drive firmware update 63 ...

Page 64: ... host when a drive is experiencing abnormal operation likely to lead to drive failure S M A R T places the monitoring capabilities within the drive itself These monitoring routines have direct access to internal performance calibration and error measurements for a specific drive type Predictive drive failure 64 ...

Page 65: ...for a defined period and has no other background activities You can set the patrol read properties and start the patrol read operation or you can start the patrol read without changing the properties Access the patrol rate by selecting Set Adjustable Task Rate under the More Actions menu then locating it under the Priority Percentage column Enter a number from 1 to 100 The higher the number the fa...

Page 66: ...Security Security 66 ...

Page 67: ...le passes using different data patterns for enhanced security The erase operation is performed as a background task This operation can be performed on the physical drive or logical drive For the physical drive you must change the drive state to Unconfigured good After the drive erase operation has started you can stop the erase using the Actions menu To erase a drive securely see Erasing a Drive S...

Page 68: ...Simple A Simple erase writes a pattern to the logical drive in a single pass Simple 68 ...

Page 69: ...Normal A normal erase operation is a three pass operation that first overwrites the drive contents with random values then overwrites it twice with patterns Normal 69 ...

Page 70: ...Thorough A thorough drive erase operation repeats the Normal drive erase operation three times Thorough 70 ...

Page 71: ...tive information from the drive Completes within seconds NOTE Crypto erase is supported by all SSDs and some HDDs To understand if your drive supports crypto erase see QuickSpecs If your drive does not support crypto erase you can perform sanitize overwrite and sanitize block erase by placing the drive into JBOD mode Then use a third party application running in the OS to sanitize the drive Saniti...

Page 72: ...s You must provide a controller wide security key identify and security key While boot up the security key stored in the controller is used to unlock the drive Whenever the drive is powered down the security enabled drive data encryption key is locked This action protects the drives or systems against any theft Remote Key Management Remote key management is also known as external key management NO...

Page 73: ...Reliability Reliability 73 ...

Page 74: ...the data while it is in cache The ECC scheme generates 8 bits of check data for every 64 bits of regular data transferred The memory controller uses this information to detect and correct data errors originating inside the DRAM chip or across the memory bus Cache Error Checking and Correction ECC 74 ...

Page 75: ...from the controller to control the fan speed The fan speed is optimized so that each drive is maintained below its maximum continuous operating temperature regardless of the workload This method has the benefit of saving cost by allowing the fans to run at an optimal setting while ensuring that drives do not overheat Thermal monitoring 75 ...

Page 76: ...Performance Performance 76 ...

Page 77: ...plays the link speed between the controller and an expander or between the controller and a drive that is directly connected to the controller All phys physical links in a SAS port can have different link speeds or can have the same link speed Manage SAS storage link speed 77 ...

Page 78: ...speed between the controller and an expander or between the controller and a drive that is directly connected to the controller A lane represents a set of differential signal pairs similar to SAS phys one pair is for transmission and one pair is for reception Manage PCIe Storage Interface 78 ...

Page 79: ...ite operation workloads FastPath is enabled for a logical drive when the logical drive is created with properties Direct IO Write Through and No Read Ahead The logical drive must be in an optimal state for FastPath to be enabled FastPath allows the following IO scenarios Read IOs to all RAID levels when IO size is less than or equal to the strip size Write IOs to RAID 0 when IO size is less than o...

Page 80: ...Cache Cache 80 ...

Page 81: ...is the default option Read ahead Read ahead capability allows the controller to read sequentially ahead of requested data and to store the additional data in cache memory anticipating that the data will be needed soon This process speeds up reads for sequential data but there is little improvement occurs when accessing random data Read policy 81 ...

Page 82: ...s Write Back In this mode the controller sends a data transfer completion signal to the host when the controller cache receives all the data in a transaction If you select the Always Write Back policy and the energy pack is absent the firmware is forced to use the Write Back policy This controller now supports two power options to enable the controller cache features Collectively these two options...

Page 83: ... read ahead cache Direct IO option is available for logical drive In direct I O mode reads are not buffered in cache memory Data is transferred to the cache and the host concurrently If the same data block is read again it comes from cache memory This option is the default setting I O policy 83 ...

Page 84: ...Drive caching The drive caching options for the logical drive are Unchanged Leave the current drive cache policy as is Enabled Enable the drive cache Disabled Disabled the drive cache Drive caching 84 ...

Page 85: ...ted across the physical drives in the array Best performance is obtained by aligning and sizing the strip size to the application I O request size The smaller 64 KiB the strip size the longer the background parity scans and rebuilds take and the more impact to the host I O during these operations However multiple stripes can be checked or rebuilt concurrently Strip size selection 85 ...

Page 86: ...Installation Use the topics in this section to install the controller into a server that is already configured or a server that is not yet configured Installation 86 ...

Page 87: ...nal system components to cool before touching them 11 Remove the riser 12 Select an available x8 or larger PCIe expansion slot 13 Remove the slot cover Save the retaining screw if one is present 14 Slide the controller along the slot alignment guide if one is present and then press the board firmly into the expansion slot so that the contacts on the board edge are seated properly in the slot 15 Se...

Page 88: ...vices to the controller For cabling information see the server user guide 18 Reinstall the riser 19 Connect the power cord to the server 20 Connect the power cord to the power source 21 Power up all peripheral devices 22 Power up the server More information Updating software and firmware Array and controller configuration Connecting internal storage 1 1 Installing in a configured server 88 ...

Page 89: ... retaining screw If the slot alignment guide has a latch near the rear of the board close the latch 6 Optional Applies only to MR416i p Connect the controller backup power cable IMPORTANT To enable flash backed write cache FBWC on the storage controller you must connect the controller backup power cable from the controller to the system or riser board Item Description 1 Controller connected to the...

Page 90: ...l drives for JBOD mode using the configuration utility in UEFI System Utilities 10 Proceed to installing the operating system with the controller driver More information Updating software and firmware Connecting storage devices Array and controller configuration Installing the operating system with the controller driver Installing in an unconfigured server 90 ...

Page 91: ...ves for JBOD mode using the configuration utility in UEFI System Utilities 4 Launch the operating system installation and point to the controller driver when prompted 5 If the operating system utility does not see the drive repeat the step to configure the logical drive or select physical drives for JBOD and retry the installation 6 After the installation is complete use iLO GUI or the SPP to upda...

Page 92: ...Configuring boot controller options Configuration procedures vary if the server is running in UEFI Boot Mode or Legacy Boot Mode Configuring boot controller options 92 ...

Page 93: ...key UEFI Mode default Configures the system to boot to a UEFI compatible operating system NOTE When booting to the UEFI Mode configure the system to use native UEFI graphic drivers Legacy BIOS Mode Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode 3 Press the F10 key to save your selection 4 Reboot the server Selecting a boot mode 93 ...

Page 94: ... select System Configuration BIOS Platform Configuration RBSU Boot Options Legacy BIOS Boot Order and press Enter 2 Use the arrow keys to navigate within the boot order list 3 Press the key to move an entry higher in the boot list 4 Press the key to move an entry lower in the list 5 Press F10 Changing the Legacy BIOS boot order 94 ...

Page 95: ...Connecting storage devices For more information about supported drive models on specific ProLiant servers see QuickSpecs for the specific server Connecting storage devices 95 ...

Page 96: ...ntified in the server QuickSpecs that is compatible with the controller If the drives are hot plug capable connect the internal connector of the controller to the connector on the hot plug drive cage If the drives are not hot plug capable connect the internal connector of the controller to the non hot plug drives 4 Close or install the access panel and secure it with thumbscrews if any are present...

Page 97: ...Cable part numbers For more information on cables see the server QuickSpecs Cable part numbers 97 ...

Page 98: ...Configuration Configuration 98 ...

Page 99: ... Administrator and StorCLI are available in the Service Pack for Proliant SPP For more information about using each configuration utility see the documentation for the configuration utility NOTE Any RAID configuration created for the MR controller cannot be moved to SR controllers The message Data Protection disabled in the logical drive properties can be ignored as it refers to a feature not curr...

Page 100: ...PORTANT Limited alerting and monitoring is available through iLO when HPE Agentless Management Service is installed This controller supports limited alerts through iLO using the AMS agent Maintaining Using MR Storage Administrator you can perform system maintenance tasks such as updating the controller firmware Troubleshooting MR Storage Administrator displays information related to drive failures...

Page 101: ...rCLI is a command line interface that is designed to be easy to use consistent and easy to script Obtain StorCLI through the Service Pack for ProLiant or SPP which you can download from https www hpe com servers spp download Be sure to use the latest SPP version for the server For more information about StorCLI see StorCLI User Guide StorCLI 101 ...

Page 102: ...Enabling and disabling system features Displaying system information Selecting the primary boot controller Configuring memory options Selecting a language Launching other pre boot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information on the UEFI System Utilities see the product documentation on the Hewlett Packard Enterprise website For on screen help press...

Page 103: ...creen to access online help for the UEFI System Utilities and UEFI Shell Default configuration settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the UE...

Page 104: ...sing the Smart Array Configuration utility within the UEFI System Utilities to manage the controller For more information about the options mentioned in this section see other sections in this guide and MR Storage Administrator User Guide Configuration in UEFI System Utilities 104 ...

Page 105: ...es connected to this controller Arrays Number of arrays on this controller Logical Drives Number of logical drives on this controller ROC Temperature C The temperature of the ROC View Server Profile Shows the UEFI spec version that this system supports and menu options such as Controller Management hardware Components Drive Management and Logical Drive Management 5 Perform the common actions as ne...

Page 106: ...Configuration management Configuration management 106 ...

Page 107: ...e for the logical drive NOTE Only three decimal places are accepted Logical Drive Size Unit Displays the amount of logical drive storage space in megabytes gigabytes and terabytes Strip size Selects the strip element size for the logical drive Drive striping involves partitioning each drive storage space into strips of different sizes the controller firmware supports Read policy Selects the read c...

Page 108: ... the first 100 MB on the logical drive Full Initializes the entire logical drive Emulation type Possible options are Default Disable Force Option Description 4 Click Save Configuration 5 Review and address any warning messages as needed 6 Click Confirm and Yes to proceed Creating a logical drive 108 ...

Page 109: ...elect the interface type from the Select Interface Type drop down menu Options include SAS SATA or both 3 Specify the sector size from the Logical Sector Size drop down menu Options include 512 KB 4 KB The unconfigured drives that match the criteria you specified are listed 4 Select one of more unconfigured drives 5 Click Apply Changes The Success screen appears to confirm that the selection was p...

Page 110: ... the logical drive For any profile if the drive is an SSD the No Read Ahead option is displayed If the drive is not SSD the default option is displayed Possible options are Read Ahead or No Read Ahead Write Policy Write cache policy for the logical drive For any profile if the drive is an SSD the Write Through option is displayed If the drive is not SSD the default option is displayed Possible opt...

Page 111: ...Configuration Management screen select Manage Foreign Configuration 3 Select Preview Configuration All foreign logical drives are shown 4 Select Import Foreign Configuration and do one of the following a For Local Key Management LKM enter the security key for locked drives b For External Key Management restart to unlock the drive Importing secured foreign drive 111 ...

Page 112: ...ion HPE MRXXX Gen10 Main Menu Configuration Management View Array Properties 2 In the View Array Properties screen for each array view the following properties Capacity Allocation Associated logical drives and available free capacity Protected Not currently supported Viewing array properties 112 ...

Page 113: ...e drives to view this option Procedure 1 From the System Utilities screen select System Configuration HPE MRXXX Gen10 Main Menu Configuration Management View Global Spare Drives 2 In the View Global Spare Drives screen view the list of spare drives Viewing global spare drives 113 ...

Page 114: ... Click OK 4 Review and address any warning messages as needed 5 Click Confirm and Yes to proceed The Success screen appears to confirm that the operation completed successfully For the drive status change to reflect on the Drive Management screen refresh the view 1 Select System Configuration HPE MRXXX Gen10 Main Menu Drive Management 2 In the Drive Management screen select the Unconfigured Good d...

Page 115: ... screen select the JBOD drive that you want to convert to Unconfigured Good 3 In the drive screen select Make Unconfigured Good from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation completed successfully For the drive status change to reflect on the Drive Management screen refresh the view Making an Unconfigured Good drive 115 ...

Page 116: ...ller Procedure 1 From the System Utilities screen select System Configuration HPE MRXXX Gen10 Main Menu Configuration Management Clear Configuration 2 In the Warning message screen click Confirm and Yes to proceed The Success screen appears to notify that the operation has been performed successfully Clearing a configuration 116 ...

Page 117: ...Controller management Controller management 117 ...

Page 118: ...acturer assigned ID PCI Slot Number ID of the PCI Slot that contains the controller Active package version Active version of the controller package Backup package version Backup version of the controller package CPLD version CPLD version Connector count Number of host data ports connectors on the controller Drive count Number of drives currently attached to this controller Logical drive count Numb...

Page 119: ...Advanced controller management Advanced controller management 119 ...

Page 120: ...XX Gen10 Main Menu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Clear Controller Events The Success screen appears to notify that the operation has completed successfully Clearing controller events 120 ...

Page 121: ...t 3 In the Advanced Controller Management screen select Save Controller Events 4 In the Save Controller Events screen select the file system for saving the logs 5 Select the directory to save the logs The root directory is selected by default 6 Specify a filename with a txt file extension 7 Click Save Events The Success screen appears to notify that the operation has completed successfully Saving ...

Page 122: ...anagement screen select Save Serial Log 4 In the Save Serial Log screen select the file system for saving the serial log 5 Select the directory for saving the log The current directory is the default directory 6 Specify the filename for the log using a txt file extension 7 Select the number of entries in KB to save in the log 8 Click Save Log The Success screen appears to state that the operation ...

Page 123: ...e allowed to set the Security Key Identifier Security Key and Password at Boot Time b Select the I Recorded the Security Settings for Future Reference check box c Click Enable Drive Security 6 Optional If you have selected External Key Management EKM do the following a Make sure that the iLO key manager is properly configured only then you can select External Key Management EKM For more informatio...

Page 124: ...enu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Disable Drive Security The warning message appears requesting confirmation 4 Review the warning message click Confirm and Yes to proceed Disabling Drive Security 124 ...

Page 125: ...om the System Utilities screen select System Configuration HPE MRXXX Gen10 Main Menu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Change Current Security Settings 4 Change the required fields You are allowed to change the Security Key Identifier Security Key and Password at Boot Time 5 Click ...

Page 126: ...een select System Configuration HPE MRXXX Gen10 Main Menu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Switch to External Key Management EKM Mode and click OK 4 Enter the Current Security Key Identifier and Current Security Key and click OK 5 Restart the system for changes to take effect Chan...

Page 127: ...t System Configuration HPE MRXXX Gen10 Main Menu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Manage Link Speed 4 In the Manage Link Speed screen view the PHY settings for the controller Managing link speed 127 ...

Page 128: ...screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Manage MegaRAID Advanced Software Options 4 In the Manage MegaRAID Advanced Software Options screen view the list of advanced options that are currently enabled NOTE In this version of the controller all of the advanced software options are activated Managing advanced SW options 128 ...

Page 129: ...e for the consistency check 6 Assign the start time for the consistency check 7 Select the consistency check mode The options are Sequential Checks the logical drives one at a time Concurrent Checks all of the logical drives simultaneously 8 Select the Start Immediately option to state the consistency check on all logical drives except any excluded drives 9 Click Exclude Logical Drives to specify ...

Page 130: ...E MRXXX Gen10 Main Menu Controller Management 2 In the Controller Management screen select Advanced Controller Management 3 In the Advanced Controller Management screen select Set Factory Defaults The Warning message appears to request confirmation 4 Click Confirm and Yes Setting factory defaults 130 ...

Page 131: ...our input Pause on error non critical errors show up briefly giving you a choice to take action before the firmware proceeds with the boot Critical errors wait for your response and do not proceed with the boot Ignore errors errors are ignored and the firmware proceeds with the boot Safe mode on errors the application loads but with a limited set of operations You cannot use this adapter as a boot...

Page 132: ... disables the write verification during the cache flush Large IO Support Enables or disables Large IO support Any changes take effect after a system reboot 8 Click Apply Changes Configuring advanced controller properties 132 ...

Page 133: ...roperties 3 In the Advanced Controller Properties screen click Cache and Memory to configure the cache and memory settings 4 In the Cache and Memory screen update the cache flush interval as needed The cache flush interval is the interval in seconds at which the contents of the onboard data cache are flushed The remaining settings on this screen are not configurable in this release Configuring cac...

Page 134: ...gs 4 In the Patrol Read screen start suspend resume or stop the Patrol Read operation View state and iteration information in the State and Iterations fields 5 Configure the mode using the Mode drop down menu Auto Patrol Read runs continuously on the system based on a schedule Manual Enables Patrol Read to be started or stopped manually Disabled Patrol Read operation is disabled 6 Configure the ra...

Page 135: ...n the Spare screen enable or disable the following settings Persistent Spare The option to have the system backplane or the storage enclosure drive slots dedicated as spare slots If enabled the replacement of a spare drive in the same slot will automatically configure the drive as a spare Replace Drive The option to copy data from a spare drive to a drive Replace Drive on SMART Error The option to...

Page 136: ... perform a background initialization on a redundant logical drive Consistency Check Rate the percentage of system resources dedicated to perform a consistency check operation on a redundant logical drive Patrol Read Rate the percentage of system resources dedicated to perform a Patrol Read operation on configured drives Rebuild rate the percentage of system resources dedicated to rebuild data on a...

Page 137: ...Logical drive management Logical drive management 137 ...

Page 138: ...al drive Possible settings are Enabled Disabled and Temporarily Disabled Current Write Cache Policy Current write cache policy for the logical drive Possible settings are Write Through Write Back and Always Write Back Any change takes effect after the system reboots Default Write Cache Policy Specifies the default write cache policy for the logical drive Possible settings are Write Through Write B...

Page 139: ...RXXX Gen10 Main Menu Logical Drive Management 2 In the Logical Drive Management screen select the logical drive 3 In the Logical Drive screen select Delete Logical Drive from the Operation drop down menu 4 Click Go 5 Review warning message and click Confirm and Yes to proceed Deleting a logical drive 139 ...

Page 140: ...Main Menu Logical Drive Management 2 In the Logical Drive Management screen select the logical drive 3 In the Logical Drive screen select Fast Initialization or Slow Initialization from the Operation drop down menu 4 Click Go 5 Review warning message and click Confirm and Yes to proceed Initializing a logical drive 140 ...

Page 141: ...nt 2 In the Logical Drive Management screen select the logical drive 3 In the Logical Drive screen select Start Locate from the Operation drop down menu 4 Click Go The LEDs for the drive associated with the logical drive begin blinking To stop the LEDs from blinking select Stop Locate from the Operation drop down menu Locating a physical drive associated with a logical drive 141 ...

Page 142: ... one of the following options from the Erase Mode drop down menu Simple Writes a pattern to the logical drive in a single pass Normal A three pass operation that first overwrites the drive contents with random values then overwrites it twice with patterns Thorough Repeats the Normal drive erase operation three times 5 If you want to delete the logical drive after the erase is completed click Delet...

Page 143: ...Drive management Drive management 143 ...

Page 144: ...KB or 512 KB SMART Status Self Monitoring Analysis and Reporting Technology SMART status of a drive This feature monitors the internal performance of all motors heads and drive electronics to detect predictable drive failures Revision Firmware revision of the drive Media Errors Physical errors that are detected on the disk media SAS Address World Wide Name WWN for a drive Drive Power State Indicat...

Page 145: ...ive Management 2 In the Drive Management screen select the drive that you want to locate 3 In the drive screen select Start Locate or Stop Locate from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation is successful The LEDs on the drive starts blinking Locating a drive 145 ...

Page 146: ... Gen10 Main Menu Drive Management 2 In the Drive Management screen select the drive that you want to initialize 3 In the drive screen select Initialize Drive from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation is successful 5 Review the warning message and click Confirm and Yes to proceed Initializing a drive 146 ...

Page 147: ...Gen10 Main Menu Drive Management 2 In the Drive Management screen select the online drive that you want to place offline 3 In the drive screen select Place Drive Offline from the Operation drop down menu 4 Click Go 5 Review the warning message and click Confirm and Yes to proceed Placing a drive offline 147 ...

Page 148: ... the Operation drop down menu 4 Select one of the following options from the Erase Mode drop down menu Simple Writes a pattern to the logical drive in a single pass Normal A three pass operation that first overwrites the drive contents with random values then overwrites it twice with patterns Thorough Repeats the Normal drive erase operation three times 5 Click Go 6 Review the warning message and ...

Page 149: ... Click OK 4 Review and address any warning messages as needed 5 Click Confirm and Yes to proceed The Success screen appears to confirm that the operation completed successfully For the drive status change to reflect on the Drive Management screen refresh the view 1 Select System Configuration HPE MRXXX Gen10 Main Menu Drive Management 2 In the Drive Management screen select the Unconfigured Good d...

Page 150: ... screen select the JBOD drive that you want to convert to Unconfigured Good 3 In the drive screen select Make Unconfigured Good from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation completed successfully For the drive status change to reflect on the Drive Management screen refresh the view Making an Unconfigured Good drive 150 ...

Page 151: ...e that you want to use as a bootable drive 3 In the drive screen select Make Bootable Drive from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation completed successfully For the status change to appear in the Drive Management screen refresh the view 5 Review the warning message and click Confirm and Yes to proceed Making a bootable drive 151 ...

Page 152: ...e Management screen select the drive that you want to use as a global spare drive 3 In the drive screen select Assign Global Spare Drive from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation completed successfully 5 Review the warning message and click Confirm and Yes to proceed Assigning a global spare drive 152 ...

Page 153: ... Drive Management screen select the spare drive that you want to unassign 3 In the drive screen select Unassign Global Spare Drive from the Operation drop down menu 4 Click Go The Success screen appears to confirm that the operation completed successfully 5 Review the warning message and click Confirm and Yes to proceed Unassigning a global spare drive 153 ...

Page 154: ...Drive Management screen select the JBOD drive that you want to convert to Unconfigured Good 3 In the drive screen select Make Unconfigured Good from the Operation drop down menu Click Go and follow the instructions on the screen to proceed 4 Click Advanced and check the Cryptographic Erase Capable field shows Yes to make sure you can perform cryptographic erase on the drive 5 In the drive screen s...

Page 155: ...Maintenance Maintenance 155 ...

Page 156: ...System maintenance tools System maintenance tools 156 ...

Page 157: ...Enterprise website Hewlett Packard Enterprise now distributes drivers and other support software for servers and server blades through Service Pack for ProLiant or SPP which you can download from https www hpe com servers spp download Be sure to use the latest SPP version for the server or server blade If you installed an OS by using the Intelligent Provisioning software its Configure and Install ...

Page 158: ...ll icon and the messages appear on the top of the window MR Storage Administrator records consolidated information about the server and all the devices to which it is connected To download the support log in the server dashboard click Download Support Log System Event Log MR Storage Administrator reports array events to the application area inside of the Microsoft Windows system event log which in...

Page 159: ...ehensive courses of action for fault isolation and identification issue resolution and software maintenance Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To access troubleshooting resources for your product see t...

Page 160: ...Models Models 160 ...

Page 161: ...Internal x8 SlimSAS Connector Port 1i 2 Internal x8 SlimSAS Connector Port 2i Figure 5 MR416i p components Item Description 1 Internal x8 SlimSAS Connector Port 1i 2 Internal x8 SlimSAS Connector Port 2i Figure 6 MR416i a and MR216i a components HPE MR Gen10 Plus Controller 161 ...

Page 162: ...Item Description 1 Internal x8 SlimSAS Connector Port 1i 2 Internal x8 SlimSAS Connector Port 2i HPE MR Gen10 Plus Controller 162 ...

Page 163: ...ANT The HPE Smart Storage Hybrid Capacitor is only supported on Gen10 and later servers One energy pack option can support multiple devices An energy pack option is optional However to enable flash backed write cache FBWC on the storage controller the energy pack option is required Once installed the status of the energy pack displays in HPE iLO For more information see the HPE iLO user guide on t...

Page 164: ...s HPE Smart Array SR controllers HPE Smart Array MR controllers After the battery is installed it might take up to two hours to charge Controller features requiring backup power are not re enabled until the battery is capable of supporting the backup power HPE Smart Storage Battery 164 ...

Page 165: ...installing the HPE Smart Storage Hybrid Capacitor verify that the system BIOS meets the minimum firmware requirements to support the capacitor pack IMPORTANT If the system BIOS or controller firmware is older than the minimum recommended firmware versions the capacitor pack will only support one device The capacitor pack is fully charged after the system boots HPE Smart Storage Hybrid Capacitor 16...

Page 166: ...attery backup 150 seconds maximum support The Smart Storage Battery provides a sufficient duration to transfer the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data For more information see QuickSpecs for the Smart Storage Battery Table 3 HPE Smart Storage Hybrid Capacitor Feature Description Time required to recharge capacitor...

Page 167: ...Specifications For more information on cable power environmental compliance and general specifications see the HPE Compute Transceiver and Cable Hardware Matrix Specifications 167 ...

Page 168: ...orage capacities are specified using SI prefixes KB 10 bytes MB 10 bytes GB 10 bytes TB 10 bytes Older and other documentation might use SI prefixes for binary values Actual available memory capacity and actual formatted storage capacity for devices are less than specified values 10 20 30 40 3 6 9 12 Memory and storage capacity conventions 168 ...

Page 169: ...kard Enterprise uses the following naming convention for RAID levels RAID 0 RAID 1 RAID 10 RAID 5 RAID 50 RAID 6 RAID 60 RAID 50 and RAID 60 are also known in the industry as RAID 5 0 and RAID 6 0 respectively RAID conventions 169 ...

Page 170: ...Controller specifications For more information about the specifications for the controller see QuickSpecs Controller specifications 170 ...

Page 171: ...of Connectivity Knowledge SPOCK Storage compatibility matrix https www hpe com storage spock Storage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Websites 171 ...

Page 172: ...Support and other resources Support and other resources 172 ...

Page 173: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 174: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 175: ...tiates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Comp...

Page 176: ... be replaced it will be shipped directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR For more information about CSR contact your local service provider Customer self repair 176 ...

Page 177: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 177 ...

Page 178: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Page 179: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 179 ...

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