Troubleshooting
User Password
If you need to reset the User password and you know the Supervisor password, perform the
following steps:
1. Restart the HP server.
2. During the boot process, press the
Delete
key to start the system BIOS Setup Utility.
3. Enter the Supervisor password and once in the Setup Utility, go to the
Security
menu.
4. Move to the
Change User Password
menu selection and press the
Enter
key.
5. Enter the new User password and press the
Enter
key.
6. Reconfirm the new User password and press the
Enter
key. This sets a new User
password.
7. Exit the Setup Utility and save the changes to save the new password.
General Server Problems
“Operating System Not Found” Message Appears
1. Check for a non-bootable diskette in the flexible disk drive. If found, remove the diskette
form the drive.
2. Check for a tape in the tape drive. If found, remove the tape cartridge from the drive.
3. Power on the HP server. If the message still appears, reboot the HP server and when
prompted, enter the system BIOS Setup Utility and check that the device boot order is
correct.
4. If a disk array controller is being used and the NOS is installed on a hardware
array/container, verify that the array/container is in an optimal state by accessing and
checking the disk array controller’s setup utility during startup.
5. Boot to a DOS disk and check the partitions to ensure the primary partition is active.
If the problem persists, contact the HP Customer Support Center for further troubleshooting
assistance.
HP ProLiant ML150 Server Operations and Maintenance Guide
4-9
HP CONFIDENTIAL
Codename: Stone Soup Part Number: 343329-001 Last Saved On: 8/14/03 10:25 AM
