Table 24 Troubleshooting entry points
(continued)
Subsection or location
Entry point
“Troubleshooting tools” (page 75)
Offline and Online Diagnostics/INIT button
“Troubleshooting tools” (page 75)
(see also
http://h18023.ww1.hp.com/support/svctools/webes
for
more information about this tool)
System Event Analyzer
Basic and advanced troubleshooting tables
The following troubleshooting tables are designed for use by both trained and untrained support
personnel. They should be the first tool used to determine the symptoms or condition of a suspect
server. Be aware that the state of the front panel LEDs can be viewed locally, or remotely (using
the
vfp
command from the iLO 3 MP).
The tables are designed to cover troubleshooting symptoms from ac power-on up to booting the
operating system (OS), specifically in Steps 1-5. In most cases begin with Step 1 in
Table 25
,
sequencing through the table steps to locate the symptom/condition most descriptive of your current
server status; this becomes the first step in your troubleshooting procedure. Where appropriate,
an action or actions prescribed in the “Action” column of
Table 25
is followed by a reference to
the corresponding subsection of this chapter for further information.
Table 25 Basic low end troubleshooting
Action
Condition
Step
Nothing is logged for this condition. 1. For new
server installations, review the install procedures.
2. Verify that the power cords are connected to
both the power supplies and to the ac receptacles.
3. Verify that ac power, at the proper ac voltage
levels, is available to the receptacles. 4. Check
the front panel connector and the cable to the rest
of the system. 5. If the integrated power button
LED on front panel remains off, then re-seat the
power supplies, replace the power cords, and
replace the bulk power supplies, in that order (See
“Troubleshooting the power subsystem ”
(page 88)
for more details).
The preceding problem is fixed when the front
panel LED states are as follows: system health is
off; internal health is off; external health is off; and
power is steady amber.
Server appears “dead” -- no front panel LEDs are on,
and no fans are running.
1
A fatal fault has been detected and logged,
attempting to power on the server (system health
is off, internal health is off, external health is off,
and power is steady amber). 1. Examine each
power supply LED -- if not solid green, then replace
power supply (see
“Troubleshooting the power
subsystem ” (page 88)
for more details). 2.
Examine the iLO 3 MP logs for events related to
bulk power supplies (see
“Troubleshooting the
power subsystem ” (page 88)
for details).
The preceding problem is fixed when the front
panel LEDs are as follows: system health is off,
internal health is off, external health is off, and
power is solid green.
Server does not power on after front panel power
button is momentarily pressed (less than four
seconds). NOTE: This step assumes BMC is running
2a
Methodology
71
