Chapter 5
Troubleshooting
Where to Get Help
107
Where to Get Help
HP customer care will help you solve server problems and, if necessary, initiate appropriate service
procedures.
Support is available on the web and by phone.
For information on contacting the HP IT Resource Center (ITRC) near you, go to
http://www.itrc.hp.com
.
Information to Collect Before you Contact Support
Before you contact HP support, you should:
Step 1.
Check the previous sections of this chapter and attempt to solve the problem.
•
Note failure symptoms and error indications (LEDs and messages).
•
Try to determine precisely what did or did not happen.
Step 2.
Collect the following information:
•
The model number of your server (rx1620).
•
The product number of your server. This can be found on the identification label, which is found
at the front of the unit. (Typically A6837B A6838B, and so on.)
•
The serial number of your server. This can be found on the identification label.
Step 3.
Be familiar with your system configuration.
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they installed?
•
What accessories are installed?
Step 4.
Determine the following
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which OS and version is in use?
Online Support
http://www.hp.com/go/bizsupport
. On our web page, enter the server model number
(rx1620) and search the field.
The following information is available on this web site:
•
Software and firmware updates
