hp workstation i2000 owner’s guide
6
During the on-site warranty period, customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty, and taxes; provide telephone assistance on replacement of the
component when necessary; and pay shipping charges, duty, and taxes for any
part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products –whether internal or external to the
system processor unit— are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas— areas where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel— service is
provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally
100 miles or 160 Km from the HP office). Response time is second business day
for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles,
480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are defined
by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response
time, or service in an Excluded Travel Area are often available from HP, an
authorized dealer, or authorized distributor at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to service the product;
and operating supplies and consumables such as the customer would use during
normal operation.
A representative of the customer must be present at all times. The customer
must state if the product is being used in an environment which poses a potential
health hazard to repair personnel; HP or the servicing dealer may require that
the product be maintained by customer personnel under direct HP or dealer
supervision.
Obtaining Parts Warranty Service
When parts warranty service applies, the customer may be required to run
HP-supplied diagnostic programs before a replacement part will be dispatched.
The customer must be prepared to supply proof of purchase.
