Getting more information
●
For comprehensive information about your computer, as well as governmental agency and
safety information about the use of your computer, access Help and Support by selecting
Start
>
Help and Support
.
●
The HP Web site (
) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you may need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
call or e-mail:
●
Model name and number for the computer and for the port replicator
●
Serial numbers for the computer and port replicator
●
Dates the computer and port replicator were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware and software you are using
●
The manufacturer and model of components connected to the computer and port replicator
●
The serial number and other information for the port replicator can be found on the service label
located on the bottom of the port replicator.
To contact support using your HP computer, select
Start
>
Help and Support
>
Contact support
to
start a chat session with a support specialist.
For U.S. support, go to
http://www.hp.com/go/contactHP
For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html
Here you can:
●
Chat online with an HP technician.
NOTE:
When support chat is not available in a particular language, it is available in English.
●
E-mail support.
●
Find support telephone numbers.
●
Locate an HP service center.
Getting more information
19
