4
Troubleshooting
Solving common problems
The following tables list possible problems and the recommended solutions.
General use and connection problems
Problem
Possible cause
Solution
The power light is off.
The port replicator is not connected to
AC power.
Connect the power cord to the port
replicator and to an electrical outlet.
The ports or jacks on the port replicator
are not working.
The port replicator is not connected to
AC power.
Connect the power cord to the port
replicator and to an electrical outlet.
The port replicator is not connected to
the computer correctly.
Disconnect the USB cable from the
computer, and then reconnect it.
A USB port on the port replicator is
disabled.
The USB device attached to the port
may not be compliant with the port
replicator power specifications and is
using too much power.
Reset the port:
1.
Disconnect the device that
disabled the port.
2.
Disconnect the power cord from
the port replicator, and then
reconnect it.
– or –
Disconnect the port replicator from
the computer, and then reconnect
it.
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Chapter 4 Troubleshooting
