HP Fabric OS 7.0.0, Troubleshooting Manual, Page: 27 / 138

Fabric OS Troubleshooting and Diagnostics Guide 7
53-1002150-02
Building a case for your switch support provider
1
3. Set the utility to capture output from the screen.
Some utilities require this step to be performed prior to opening up a session. Check with your
utility vendor for instructions.
4. Type the command or start the process to capture the required data on the console.
Capturing command output
1. Connect to the switch through a Telnet or SSH utility.
2. Log in using an account with admin permissions.
3. Set the Telnet or SSH utility to capture output from the screen.
Some Telnet or SSH utilities require this step to be performed prior to opening up a session.
Check with your Telnet or SSH utility vendor for instructions.
4. Type the command or start the process to capture the required data on the console.
Building a case for your switch support provider
The questions listed “Basic information” should be printed out and answered in its entirety and be
ready to send to your switch support provider when you contact them. Having this information
immediately available expedites the information gathering process that is necessary to begin
determining the problem and finding a solution.
Basic information
1. What is the switch’s current Fabric OS level?
To determine the switch’s Fabric OS level, type the firmwareShow command and write down
the information.
2. What is the switch model?
To determine the switch model, type the switchshow command and write down the value in the
switchType field. Cross-reference this value with the chart located in Appendix A, “Switch Type
and Blade ID” .
3. Is the switch operational? Yes or no.
4. Impact assessment and urgency:
•
Is the switch down? Yes or no.
•
Is it a standalone switch? Yes or no.
•
Are there VE, VEX, or EX ports connected to the chassis? Yes or no.
•
Use the switchShow command to determine the answer.
•
How large is the fabric?
•
Use the nsAllShow command to determine the answer.
•
Do you have encryption blades or switches installed in the fabric? Yes or no.
•
Do you have Virtual Fabrics enabled in the fabric? Yes or no.
•
Use the switchShow command to determine the answer.