HP ElitePad 1000 G2 Page 115 Maintenance And Service Manual Download | Manualshive

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Using Windows Refresh or Windows Reset

When your tablet is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.

The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal
information before you give away or recycle your tablet. For more information on these features, see
Windows Help and Support.

Performing a system recovery 107

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Summary of Contents for ElitePad 1000 G2

Page 1: ...HP ElitePad 1000 G2 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ined herein First Edition September 2015 Document Part Number 830298 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 10 or Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Win...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...strated 17 Adapter cables 18 Docking station and accessories 19 Miscellaneous parts 20 Power components 22 4 Removal and replacement preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 24 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstation guidelines 26 5 Removal and replacement pr...

Page 6: ...ard 71 System board 72 Credit card reader board 74 Credit card reader 76 Security Jacket component replacement procedures 77 Card reader cover and Top cap 77 Front cover 80 System board 82 Docking connector cable 83 Card reader board 84 Fingerprint reader board 85 6 Computer Setup BIOS TPM and HP Sure Start Windows 10 86 Using Computer Setup 86 Starting Computer Setup 86 Navigating and selecting i...

Page 7: ...overy Windows 10 98 Creating recovery media and backups 98 Creating HP Recovery media select products only 99 Using Windows Tools 100 Restore and recovery 100 Recovering using HP Recovery Manager 101 What you need to know before you get started 101 Using the HP Recovery partition select products only 102 Using HP Recovery media to recover 102 Changing the computer boot order 103 Removing the HP Re...

Page 8: ...Questions and answers 112 13 Power cord set requirements 113 Requirements for all countries 113 Requirements for specific countries and regions 113 14 Recycling 115 Index 116 viii ...

Page 9: ...S sound 2 digital microphones 2 fixed integrated webcams 2 1 MP front facing webcam 8 0 MP rear facing webcam with LED flash Ethernet No Ethernet support Wireless Integrated wireless local area network WLAN options by way of wireless module Integrated WLAN antennas Support for the Broadcom BCM43241 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter Wireless continued Integrated wireless wide area network W...

Page 10: ...ablet 2 in 1 Notebook Chinese Market Windows 10 Home 64 bit Entry Tablet 2 in 1 Notebook Single Language Windows 10 Home Suite for Higher Education Windows 10 Professional 64 bit Suite for MSNA Windows 10 Professional 64 bit Suite for MSNA Emerging Markets Windows 10 Professional 64 bit Tablet 2 in 1 Notebook Windows 10 Professional 64 bit Tablet 2 in 1 Notebook Healthcare Windows 10 Professional ...

Page 11: ...Category Description Microsoft Windows 8 1 64 bit Embedded Industry 3 ...

Page 12: ... the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 3 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 4 Ambient light sensor The ambient light sensor automatically adjusts the display brightness based on the lighting conditions in your environment 5 We...

Page 13: ...ide of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 Se...

Page 14: ...ecords video captures still photographs and allows video conferences and online chat by means of streaming video For information on using the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app 4 Volume up button To increase speaker volume press th...

Page 15: ...Assistant app on the Start screen select My computer and then select User guides 2 Autorotate switch When the tablet is on slide the autorotate switch to lock the autorotate feature of the display To unlock the autorotate feature slide the switch again or Swipe from the right edge of the touch screen to display the charms tap Settings tap the screen icon and then tap the autorotate icon To unlock ...

Page 16: ...s 8 See your power options From the Start screen type power select Settings and then select Power Options Bottom Item Component Description 1 Speakers 2 Produce sound 2 Product and regulatory information Displays product and regulatory information select models only 3 Docking connector Connects an AC adapter or an optional docking device 8 Chapter 2 External component identification ...

Page 17: ...ting information provide the tablet serial number and model number provided on the service tag Item Description Function 1 Warranty period This number describes the duration of the warranty period for the tablet 2 Model description This is the alphanumeric identifier used to locate documents drivers and support for the tablet 3 Product name This is the product name affixed to the front of the tabl...

Page 18: ...UWVA 50 CG 400 nit active pen and MultiTouch capacitive digitizer chemically strengthened glass with anti smudge includes display panel display LVDS cable TouchScreen cable and display panel support rubber With NFC module 747658 001 Without NFC module 784956 001 10 Chapter 3 Illustrated parts catalog ...

Page 19: ...the Windows 10 or Windows Embedded Industry 8 1 64 bit Retail Solutions operating system 753976 401 For use only on tablet models equipped with a non Windows 10 or Windows 8 operating system 753976 001 8 Volume button board includes bracket and cable 759031 001 9 WWAN module HP lt4226 LTE HSPA 4G Module 736675 005 HP lt4225 LTE EV DO Gobi 4G Module 820019 005 HP lt4112 LTE HSPA 4G Module 740011 00...

Page 20: ...essional operating system 824501 601 Equipped with 64 GB eMMC storage and the Windows 10 or Windows Embedded Industry 8 1 64 bit Retail Solutions operating system 824501 401 Equipped with 64 GB eMMC storage and a non Windows operating system 824501 001 12 Audio jack board includes audio jack and cable 747627 001 Antenna Kit includes 13 WWAN GPS auxiliary antenna includes auxiliary antenna cable an...

Page 21: ...cured by C rings 744025 001 2 Battery 2 cell 21 Wh 2 96 Ah Li ion 687946 001 3 Battery bay space saver 742440 001 4 Front cover adhesive liner included with front cover spare part number 744030 001 5 Front cover includes bar code scanner lens and adhesive liner 744030 001 Retail Jacket components 13 ...

Page 22: ...8 001 11 Credit card reader includes cable 744026 001 12 Battery connector board includes cable 744033 001 13 System board includes docking connector and USB port 744032 001 14 Rear cover 744029 001 Retail Jacket equipped with battery not illustrated 742441 001 Retail Jacket equipped with a battery bay space saver not illustrated 742442 001 Handle not illustrated 742439 001 Miscellaneous Rocker Bu...

Page 23: ...ront cover 744048 001 4 Rear cover includes top cap release latch assembly 744041 001 5 Fingerprint reader board 744042 001 6 Card reader board 744043 001 7 System board 744044 001 Cables Connectors Kit includes 744045 001 8a Fingerprint reader board cable 8b Card reader board cable 8c Docking connector cable Security Jacket components 15 ...

Page 24: ...d with both a bar code reader and a SD Card reader 799306 001 Back cover for use on Healthcare Jackets equipped with only a bar code reader 799307 001 Back cover for use on Healthcare Jackets not equipped with a bar code reader or a SD Card reader 799308 001 Back cover for use on Healthcare Jackets equipped with only an SD Card reader 791205 001 Back plate includes SD card reader and LED board 791...

Page 25: ...r code reader and a smart card reader 827580 001 Back Cover Kit for use on Rugged Jackets equipped with both a bar code reader and a smart card reader 799305 001 Back Cover Kit for use on Rugged Jackets equipped with only a smart card reader 827579 001 Back Cover Kit for use on Rugged Jackets equipped with only a smart card reader 799303 001 Bar code scanner module 792805 001 Bar code scanner modu...

Page 26: ...r 1 HDMI VGA adapter cable 695551 001 2 Ethernet adapter cable 695555 001 3 Serial adapter cable 695556 001 4 HP Smart AC adapter cable 695553 001 5 USB adapter cable 695552 001 6 Card Reader adapter 695554 001 18 Chapter 3 Illustrated parts catalog ...

Page 27: ...se in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South...

Page 28: ...nsion Jacket cover 736679 001 HP ElitePad rugged shoulder strap 809063 001 HP ElitePad Service Tool includes suction cup 714222 001 HP ElitePad suction cup 714223 001 HP executive tablet pen 751285 001 HP ElitePad TXE board tool 753977 001 HP ElitePad USB charging cable 752241 001 HP ElitePad USB 3 adapter 739321 001 Jacket Slate jacket with battery slot includes battery 709462 001 Slate jacket wi...

Page 29: ...24301 FP1 For use in Portugal 724301 131 For use in Romania 724301 271 For use in Russia 724301 251 For use in Saudi Arabia 724301 171 For use in Slovenia 724301 BA1 For use in South Korea 724301 AD1 For use in Spain 724301 071 For use in Sweden and Finland 724301 B71 For use in Switzerland 724301 BG1 For use in Taiwan 724301 AB1 For use in Thailand 724301 281 For use in Turkey 724301 141 For use ...

Page 30: ...enmark 755184 081 For use in Europe 755184 021 For use in India 755184 D61 For use in Israel 755184 BB1 For use in Italy 755184 061 For use in the People s Republic of China 755184 371 For use in South Africa 755184 AR1 For use in Switzerland 755184 BG1 For use in the United Kingdom and Singapore 755184 031 For use in the United States 755184 001 3 Power cord 3 pin black 1 83 m For use in Argentin...

Page 31: ...71 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 BG1 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singapore 490371 031 HP Smart AC Adapter for use with the ElitePad 4 5 mm not illustrated 790129 001 Card Reader Cover Kit not illustrated 747632 001 HP Mobile Connect SIM not illustrated 714749 001 Screw Kit for use only on the HP...

Page 32: ...astic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension ...

Page 33: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 34: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ...of each screw size and location during removal and replacement Display assembly Description Spare part number 10 1 in WUXGA 1900 1200 UWVA 50 CG 400 nit active pen and MultiTouch capacitive digitizer chemically strengthened glass with anti smudge includes display panel display LVDS cable TouchScreen cable and display panel support rubber With NFC module 747658 001 Without NFC module 784956 001 Bef...

Page 37: ...tePad Service Tool is available using spare part number 714222 001 3 Move the HP ElitePad Service Tool retention bar 1 to the left until the notch 2 in the retention bar allows the retention gate to open 4 Open the retention gate 3 Tablet component replacement procedures 29 ...

Page 38: ...elease the retention bar 2 to secure the tablet in the service tool 7 Place the suction cup 1 on the lower right corner of the tablet display glass making sure to place the suction cup inside the edges of the border 2 of the display glass The suction cup is available using spare part number 714223 001 8 Raise the suction cup handle 3 30 Chapter 5 Removal and replacement procedures ...

Page 39: ...display assembly Failure to follow this caution can result in damage to the tablet components 10 Firmly lift up on the suction cup to release the right side of the display assembly approximately inch from the tablet 11 Move the retention bar 1 until the notch in the retention bar allows the retention gate to open Tablet component replacement procedures 31 ...

Page 40: ... 2 16 Remove the suction cup 3 17 Slide the display assembly 1 to the left until the display assembly cables and connectors are accessible 18 Release the zero insertion force ZIF connector 2 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable 3 from the system board 32 Chapter 5 Removal and replacement procedures ...

Page 41: ...tach the TouchScreen cable 1 from the surface of the display assembly The TouchScreen cable is attached to the display assembly with double sided adhesive c Release the ZIF connector 2 to which the TouchScreen cable is attached and then disconnect the TouchScreen cable 3 from the display assembly d Detach the display LVDS cable 4 from the surface of the display assembly The display LVDS cable is a...

Page 42: ... and TouchScreen cables to the respective ZIF connectors on the display assembly 2 Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the system board 3 Toe the left side of the display assembly into the left side of the bottom case 4 Swing the right side of the display assembly down into the right side of the bottom case 5 Firmly press all edges of the display a...

Page 43: ...m the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 Remove the NFC antenna 1 Release the ZIF connector 1 to which the NFC antenna cable is attached and then disconnect the NFC antenna cable from the system board 2 Detach the NFC antenna 2 from the surface of the system board The NFC antenna is attached to the system board wit...

Page 44: ...e tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the WWAN module 1 Release the grounding tape 1 that secures the WWAN module to the system board 2 Disconnect the WWAN antenna cables 2 from the terminals on the WWAN module NO...

Page 45: ... NOTE If the WWAN antenna cables are not connected to the terminals on the WWAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Tablet component replacement procedures 37 ...

Page 46: ... 5 Remove the NFC antenna see NFC antenna on page 35 Remove the WLAN module 1 Release the ZIF connector 1 to which the WLAN ribbon cable is attached and then disconnect the WLAN ribbon cable from the system board 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module MAIN terminal labeled 1 The WLAN antenna cab...

Page 47: ...bles are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Tablet component replacement procedures 39 ...

Page 48: ...ablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the microphones 1 Detach the tape 1 that secures the left microphone cable to the battery 2 Disconnect the left microphone cable 2 from the power button board 3 Release the left microphone 3 from the molding built into the bottom cover 4 Disconnect the right microphone cab...

Page 49: ...r from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the rear facing webcam 1 Disconnect the rear facing webcam cable 1 from the power button board 2 Release the rear facing webcam 2 from the molding built into the bott...

Page 50: ...stem 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 6 Disconnect the left microphone cable from the power button board see Microphones on page 40 7 Disconnect the rear facing webcam cable from the po...

Page 51: ...oard cable is attached to the battery with double sided adhesive 6 Remove the Phillips PM1 3 2 0 broad head screw 1 and the Phillips PM1 3 2 0 screw 2 that secure the power button board to the bottom cover 7 Remove the power button board 3 and cable Tablet component replacement procedures 43 ...

Page 52: ... tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the v...

Page 53: ...actuator may be accidentally dislodged from the bottom cover To replace the volume button actuator refer to the following illustration The volume button actuator is included in the Button Kit spare part number 747634 001 Reverse this procedure to install the volume button board Tablet component replacement procedures 45 ...

Page 54: ...ablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the audio jack board 1 Disconnect the audio jack board cable 1 from the system board 2 Remove the two Phillips PM1 3 2 0 screws 2 that secure the audio jack board to the bottom c...

Page 55: ...t 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 Remove the vibrator module 1 Disconnect the vibrator module cable 1 from the system board 2 Detach the vibrator module 2 from the bottom cover The vibrator module is attached to the bottom cover with double sided adhesive 3 Remove the...

Page 56: ...ve the display assembly see Display assembly on page 28 5 Remove the NFC antenna see NFC antenna on page 35 6 Remove the power button board see Power button board on page 42 Remove the battery 1 Release the volume button board cable from the retention clips 1 built into the battery 2 Release the tab 2 built into the bottom cover that secures the WWAN GPS antenna cables and then release the antenna...

Page 57: ...5 Remove the battery 6 Reverse this procedure to install the battery Tablet component replacement procedures 49 ...

Page 58: ...utions operating system 824499 401 Equipped with 64 GB eMMC storage an NFC module and a non Windows operating system 824499 001 Equipped with 64 GB eMMC storage and the Windows 10 or Windows 8 Professional operating system 824501 601 Equipped with 64 GB eMMC storage and the Windows 10 or Windows Embedded Industry 8 1 64 bit Retail Solutions operating system 824501 401 Equipped with 64 GB eMMC stor...

Page 59: ...3 Release the ZIF connector 3 to which the WLAN ribbon cable is attached and then disconnect the WLAN ribbon cable from the WLAN module Tablet component replacement procedures 51 ...

Page 60: ...cover 5 Lift the top edge of the system board 1 and swing it up and forward until it rests upside down above the tablet 6 Remove the two Phillips PM1 3 1 5 broad head screws 2 that secure the docking connector cable to the system board 52 Chapter 5 Removal and replacement procedures ...

Page 61: ...lodged from the bottom cover To replace the autorotate switch actuator refer to the following illustration When installing the autorotate switch actuator make sure the two tabs 1 on the autorotate switch actuator engage the autorotate switch 2 on the system board The autorotate switch actuator is included in the Button Kit spare part number 747634 001 Tablet component replacement procedures 53 ...

Page 62: ...2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 and then remove the following components a NFC antenna see NFC antenna on page 35 b WWAN module see WWAN module on page 36 c Power button board see Power button board on page 42 d Battery see Battery on p...

Page 63: ... operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 and then remove the following components a NFC antenna see NFC antenna on page 35 b WWAN module see WWAN module on page 36 c Power button board see Power button board on page 42 d Batter...

Page 64: ...on turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 and then remove the following components a NFC antenna see NFC antenna on page 35 b WWAN module see WWAN module on page 36 c Power ...

Page 65: ...ver 4 Remove the docking connector bracket 4 The docking connector bracket is included in the Button Kit spare part number 747634 001 5 Detach the docking connector cable 1 from the surface of the bottom cover The docking connector cable is attached to the bottom cover with double sided adhesive 6 Release the docking connector 2 from the bottom cover by sliding it away from the opening in the bott...

Page 66: ...7885 001 Antenna Kit for use only in the United States 767883 001 3G antenna 767882 001 Before removing the WLAN antenna follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all exter...

Page 67: ...AN antenna 1 Release the WLAN antenna cables from the routing channel 1 built into the bottom cover 2 Detach the WLAN antenna transceivers 2 from the bottom cover 3 Release the tabs 3 built into the bottom cover that secure the speaker cable and then release the WLAN antenna cables 4 Remove the WLAN antenna cables and transceivers 4 Reverse this procedure to install the WLAN antenna Tablet compone...

Page 68: ...r in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the display assembly see Display assembly on page 28 and then remove the following components a NFC antenna see NFC antenna on page 35 b WWAN module see WWAN module on pa...

Page 69: ...2 Remove the WWAN GPS auxiliary antenna cable and transceiver 2 Reverse this procedure to install the WWAN GPS auxiliary antenna Tablet component replacement procedures 61 ...

Page 70: ...e the display assembly see Display assembly on page 28 and then remove the following components a NFC antenna see NFC antenna on page 35 b WWAN module see WWAN module on page 36 c Power button board see Power button board on page 42 d Battery see Battery on page 48 e System board see System board on page 50 f Docking connector cable see Docking connector cable on page 56 Remove the speakers 1 Rele...

Page 71: ... 001 Before disassembling the Retail Jacket follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket Remove the top cap 1 ...

Page 72: ...ilure to follow this caution can result in damage to the display panel 4 Turn the Retail Jacket right side up with the bottom toward you 5 If installed slide the tablet out of the Retail Jacket Reverse this procedure to install the top cap Battery Description Spare part number Battery 2 cell 21 Wh 2 96 Ah Li ion 687946 001 Before removing the battery follow these steps 64 Chapter 5 Removal and rep...

Page 73: ...er 744030 001 Before removing the front cover follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 Remove the top ca...

Page 74: ...l Jacket with the top toward you 2 Remove the adhesive backed liner that covers the front cover 3 Release the ZIF connector 1 to which the left side credit card reader board cable is attached and then disconnect the left side credit card reader board cable 2 from the left side credit card reader board 66 Chapter 5 Removal and replacement procedures ...

Page 75: ...or 3 CAUTION Failure to close the ZIF connector as instructed in step 4 can lead to damage to Retail Jacket components 5 Position the Retail Jacket with the bottom toward you Retail Jacket component replacement procedures 67 ...

Page 76: ... that secure the front cover to the Retail Jacket 7 Position the Retail Jacket with the top toward you 8 Remove the four Phillips PM1 9 3 0 screws that secure the front cover to the Retail Jacket 68 Chapter 5 Removal and replacement procedures ...

Page 77: ...d from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 Remove the top cap see Top cap on page 63 5 If installed remove the tablet from the Retail Jacket see Top cap on page 63 6 Remove the front cover see Front cover on page 65 Remove the bar code scanner module and cable connector board 1 Turn the front cover upside down with the top toward you 2 Release...

Page 78: ...ctor on the back of the cable connector board is accessible 8 Release the ZIF connector 1 to which the bar code scanner module cable is attached and then disconnect the bar code scanner module cable 2 from the cable connector board Reverse this procedure to install the bar code scanner module and cable connector board 70 Chapter 5 Removal and replacement procedures ...

Page 79: ...move the top cap see Top cap on page 63 5 If installed remove the tablet from the Retail Jacket see Top cap on page 63 6 Remove the front cover see Front cover on page 65 Remove the battery connector board 1 Turn the front cover upside down with the top toward you 2 Disconnect the battery connector board cable 1 from the system board 3 Remove the two Phillips PM1 9 3 0 screws 2 that secure the bat...

Page 80: ...from the Retail Jacket see Top cap on page 63 6 Remove the front cover see Front cover on page 65 Remove the system board 1 Turn the front cover upside down with the top toward you 2 Disconnect the battery connector board cable 1 from the system board 3 Release the ZIF connector 2 to which the cable connector board cable is attached and then disconnect the cable connector board cable from the syst...

Page 81: ... Slide the docking connector 6 out of the opening in the front cover and then remove the system board Reverse this procedure to install the system board Retail Jacket component replacement procedures 73 ...

Page 82: ...hut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 Remove the top cap see Top cap on page 63 5 If installed remove the tablet from the Retail Jacket see Top cap on page 63 6 Remove the front cover see Front cover on page 65 Remove the credit card...

Page 83: ...ader board 4 Remove the left side credit card reader board 5 Detach the right side credit card reader board cable 1 from the rear cover The right side credit card reader board cable is attached to the rear cover with double sided adhesive 6 Remove the Phillips PM1 9 3 0 screw 2 that secures the right side credit card reader board to the rear cover Retail Jacket component replacement procedures 75 ...

Page 84: ...d from the tablet or the Retail Jacket 3 Disconnect all external devices from the Retail Jacket 4 Remove the top cap see Top cap on page 63 5 If installed remove the tablet from the Retail Jacket see Top cap on page 63 6 Remove the front cover see Front cover on page 65 Remove the credit card reader 1 Disconnect the credit card reader cable 1 from the right side credit card reader board 2 Release ...

Page 85: ...cription Spare part number Card reader cover 744039 001 Top cap includes rubber trim 744047 001 Before disassembling the Security Jacket follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet or the...

Page 86: ... toward the top of the Security Jacket 3 Remove the card reader cover 2 by lifting it away from the Security Jacket 4 Remove the Phillips PM1 9 3 0 screw 1 that secures the top cap to the Security Jacket 5 Slide the top cap release latch 2 to release the top cap from the Security Jacket 78 Chapter 5 Removal and replacement procedures ...

Page 87: ...urface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel 7 Turn the Security Jacket right side up with the bottom toward you 8 If installed slide the tablet out of the Security Jacket Reverse this procedure to install the top cap Security Jacket component replacement procedures 79 ...

Page 88: ...cover and Top cap on page 77 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 77 NOTE When replacing the front cover be sure the system board is removed from the defective top cover and installed on the replacement front cover see System board on page 72 Remove the front cover 1 Turn the Security Jacket upside down with the top toward you 2 Remove...

Page 89: ...sts upside down on the Security Jacket 7 Disconnect the fingerprint reader board cable 2 from the low insertion force LIF connector on the system board 8 Disconnect the card reader board cable 3 from the LIF connector on the system board 9 Remove the front cover Reverse this procedure to install the front cover Security Jacket component replacement procedures 81 ...

Page 90: ...s from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 77 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 77 6 Remove the front cover see Front cover on page 80 Remove the system board 1 Place the front cover face down on the work surface with the bottom toward you 2 Remove the six Phillips...

Page 91: ...external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 77 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 77 6 Remove the front cover see Front cover on page 80 7 Remove the system board see System board on page 82 Remove the docking connector cable 1 Turn the system board up...

Page 92: ...blet or the Security Jacket 3 Disconnect all external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 77 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 77 6 Remove the front cover see Front cover on page 80 Remove the card reader board 1 Position the rear cover with the bottom...

Page 93: ...ket 3 Disconnect all external devices from the Security Jacket 4 Remove the card reader cover and top cap see Card reader cover and Top cap on page 77 5 If installed remove the tablet from the Security Jacket see Card reader cover and Top cap on page 77 6 Remove the front cover see Front cover on page 80 Remove the fingerprint reader board 1 Position the rear cover with the bottom toward you 2 Rem...

Page 94: ...Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Compu...

Page 95: ...nus Select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were se...

Page 96: ...puter is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down...

Page 97: ...r example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Devic...

Page 98: ...ngs in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 86 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attack...

Page 99: ...BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE ...

Page 100: ...hen select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section fol...

Page 101: ...ettings for the types of devices installed the startup sequence of the tablet and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the tablet from operating properly Starting Computer Setup To start Computer Setup follow these steps 1 Shut down the tablet 2 To power on the tablet press the Power button and Volume down button si...

Page 102: ... and Exit and then follow the on screen instructions Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Shut down the tablet 2 To power on the tablet press the Power button and Volume down button simultaneously The Startup menu is displayed ...

Page 103: ...d and install a BIOS update only when the tablet is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the tablet is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the tablet by unplugging the power c...

Page 104: ...screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating s...

Page 105: ...ng 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of tempe...

Page 106: ...owing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where ...

Page 107: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 108: ...ividual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more informatio...

Page 109: ... computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP ...

Page 110: ...utton For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recov...

Page 111: ...art the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition y...

Page 112: ...tion Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Pe...

Page 113: ...upport Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the tablet are permanently removed The f11 recovery tool reinstalls the operating system drivers Windows updates and language packs that were installed at the factory All other software applications must be ...

Page 114: ...ess the Power button and Volume down button simultaneously The Startup menu is displayed 5 Tap F9 Boot Options 6 Select the external flash drive as the boot device 7 Restart the tablet 106 Chapter 11 Backup and recovery Windows 8 ...

Page 115: ...Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your tablet or remove personal information before you give away or recycle your tablet For more information on these features see Windows Help and Support Performing a system recovery 107 ...

Page 116: ...Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag...

Page 117: ...he amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the U...

Page 118: ...ndor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data System BIOS code is programmed at the factory Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inapprop...

Page 119: ... through newer versions of the driver if the flash requires an upgrade 802 11 WLAN EEPROM 4 KBytes to 8 KBytes No Yes Stores configuration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a ...

Page 120: ...that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for ...

Page 121: ... must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 32...

Page 122: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 123: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 115 ...

Page 124: ...t spare part number 11 buttons power 7 volume down 6 volume up 6 Window 5 C cable connector board removal 69 spare part number 14 69 Cable Kit spare part number 16 17 Cable Kit spare part numbers 14 Cable Retainer Kit spare part number 14 cables service considerations 24 Cables Connectors Kit spare part number 15 Card Reader adapter spare part number 18 card reader board removal 84 spare part numb...

Page 125: ...ation 7 product description 1 removal 40 spare part number 40 microphone jack 7 Miscellaneous Rocker Button Mounting Kit spare part number 14 model name 1 N NFC antenna removal 35 spare part number 11 35 O operating system product description 2 optical drive product description 1 P packaging guidelines 26 pen holder spare part number 16 pen tether spare part number 21 pen spare part number 20 plas...

Page 126: ... specifications 97 Tape Support Kit spare part number 23 tools required 24 top cap removal 63 77 spare part numbers 13 15 63 77 top components 7 TouchScreen cable removal 34 spare part number 11 34 transporting guidelines 26 TXE board tool spare part number 20 U USB adapter cable spare part number 18 USB card board spare part number 17 USB charging cable spare part number 20 USB 3 adapter spare pa...

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