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9

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows on page 81

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.

▲

Depending on the instructions on the screen, choose one of these options:

●

If failure ID link is displayed, select the link and follow the on-screen instructions.

●

If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:

1.

Select the Start button, and then select HP Help and Support.

2.

Select HP PC Hardware Diagnostics Windows.

3.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE:

To stop a diagnostic test, select Cancel.

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Chapter 9 Using HP PC Hardware Diagnostics

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Summary of Contents for EliteBook 850 G7

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...le for technical or editorial errors or omissions contained herein First Edition June 2020 Document Part Number M02981 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers softw...

Page 3: ...ts that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important notice about Customer Self Repair parts ...

Page 5: ...uct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with th...

Page 6: ...vi Safety warning notice ...

Page 7: ... assembly subcomponents 21 Bracket Kit 23 Plastics Kit 23 Cable Kit 24 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 27 Workstation guidelines 28 Electrostatic discharge information 28 Generating static electricity 29 Preventing electrostatic damage to equi...

Page 8: ...RTC battery 43 Card reader board 43 Power connector cable 44 USB board 45 Fingerprint reader board 46 Touchpad 47 NFC module 49 Fan 49 Heat sink 50 System board 53 Speakers 56 Display assembly 57 Keyboard with top cover 72 7 Computer Setup BIOS TPM and HP Sure Start 73 Using Computer Setup 73 Navigating and selecting in Computer Setup 73 Restoring factory settings in Computer Setup 73 Updating the...

Page 9: ...HP PC Hardware Diagnostics Windows version from HP 81 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 81 Downloading HP Hardware Diagnostics Windows by product name or number select products only 81 Installing HP PC Hardware Diagnostics Windows 82 Using HP PC Hardware Diagnostics UEFI 82 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 82 Starting HP PC...

Page 10: ...y 88 Current BIOS steps 88 Nonvolatile memory usage 90 Questions and answers 92 Using HP Sure Start select products only 93 12 Power cord set requirements 94 Requirements for all countries 94 Requirements for specific countries and regions 94 13 Recycling 96 Index 97 x ...

Page 11: ...splayPort up to 4 K 60 Hz and via HDMI up to 4 K 30 Hz External graphics NVIDIA GeForce MX250 Graphics Card 2 GB DDR5 VRAM Supports maximum of three independent displays when on the HP USB C Dock G5 Max resolution 1920 1200 60 Hz and 1280 768 60 Hz Supports maximum of three independent displays when on the HP USB C A Universal Dock G2 Max resolution 2 5 K 60 Hz and 2 5 K 60 Hz Supports maximum of ...

Page 12: ... Touch on panel TOP FHD 250 nits HD IR camera WWAN Touch on panel TOP Memory Two customer accessible memory module slots supporting up to 64 GB of RAM DDR4 2666 dual channel support Supports the following configurations 64 GB 32 2 32 GB 16 2 16 GB 8 2 or 16 1 8 GB 8 1 or 4 2 4 GB 4 1 Operating system recovery 32 GB eMMC On board embedded MultiMedia Controller Primary storage M 2 2280 solid state d...

Page 13: ...evices Two WLAN antennas configured at top of panel Supports HP Connection Optimizer with data analytics UEFI Wi Fi Wireless imaging image recovery BitLocker unlock Intel BT audio offload Supports Static BIOS SAR for Intel modules Supports HP Extended Range Wireless LAN Supports HP LAN Wireless Protection WLAN LAN WWAN switching Near Field Communication NFC select products only NXP NPC300 Near Fie...

Page 14: ...y 3 cell 56 Whr lithium polymer HP Long Life HP Fast Charge Technology Smart AC adapters 65 W right angle 4 5 mm 65 W right angle 4 5 mm for use in Argentina 65 W right angle 4 5 mm EM 65 W straight USB Type C 65 W slim USB Type C 45 W right angle 4 5 mm 45 W right angle 4 5 mm for use in Argentina 45 W right angle 4 5 mm 2 prong Power cord 3 wire C5 1 0 m premium 3 wire C5 1 0 m conventional 2 wi...

Page 15: ...ngle Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10...

Page 16: ...Table 1 1 Product components and their descriptions continued Category Description AC adapter Memory module Solid state drive WLAN module WWAN module 6 Chapter 1 Product description ...

Page 17: ... NOTE Before purchasing a SIM card follow these instructions to determine the correct SIM card size for your computer 1 Go to http www hp com support and then search for your computer by product name or number 2 Select Product Information 3 Refer to the listed options to determine which card to purchase 2 USB Type C power connector and Thunderbolt ports 2 with HP Sleep and Charge Connect an AC ada...

Page 18: ...critical battery level the battery light begins blinking rapidly Off The battery is not charging 6 Power connector Connects an AC adapter Left side Use the illustration and table to identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The se...

Page 19: ...led 4 Smart card reader Supports optional smart cards Display The computer display can include essential components such as speakers antennas cameras and microphones Table 2 3 Display components and their descriptions Component Description 1 WWAN antennas select products only Send and receive wireless signals to communicate with wireless wide area networks WWANs 2 WLAN antennas select products onl...

Page 20: ...s are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation Keyboard area ...

Page 21: ...ng stick button Functions like the right button on an external mouse 4 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Near Field Communications NFC tapping area and antenna select products only Allows you to wirelessly share information when you tap it with an NFC enabled device Lights Use the illustration and table to identify the lights on the comp...

Page 22: ... Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 7 Num lk light On Num lock is on Button spea...

Page 23: ...rmal for the internal fan to cycle on and off during routine operation 3 Power button When the computer is off press the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibe...

Page 24: ...ration and table to identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows key a...

Page 25: ...ons 7 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 8 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lk is pressed the integrated keypad can be used like an external numeric keypad NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is ...

Page 26: ...ter Labels can be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for th...

Page 27: ...ber 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 17 ...

Page 28: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 18 Chapter 3 Illustra...

Page 29: ...6 RTC battery L17255 001 7 NFC module NOTE The NFC module cable is available in the Cable Kit as spare part number M05255 001 M07214 001 8 Speakers left and right M05268 001 9 System board includes integrated processor NOTE All system board spare part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windo...

Page 30: ...13 System board bracket available in Plastics Kit M16739 001 14 Fan M05261 001 Heat sink includes replacement thermal material 15 For use in models with UMA graphics memory M05262 001 16 For use in models with discrete graphics memory M05263 001 17 WLAN module Intel Wi Fi 6 AX201 Bluetooth 5 802 11ax 2 2 vPro L57248 002 Intel Wi Fi 6 AX201 Bluetooth 5 802 11ax 2 2 non vPro L57250 002 18 Memory mod...

Page 31: ... UMA graphics memory M14249 001 Display assembly subcomponents To identify the display assembly subcomponents use this illustration and table Table 3 2 Display component descriptions and part numbers Item Component Spare part number 1 Display bezel For use in models with an IR camera and ambient light sensor M05256 001 For use in models with an IR camera M05257 001 For use in models with an RGB ca...

Page 32: ...ophone board cable included in Cable Kit M05255 001 12 Hub board For use in models with an RGB camera or microphone module M07210 001 For use in models with an IR camera M07211 001 13 Display cable included in Display Cable Kit M07203 001 14 Display cable included in Display Cable Kit M05513 001 15 Hinges left and right M05265 001 16 Display back cover Models with 250 nit Touch on Panel TOP M05254...

Page 33: ...ponent descriptions and part numbers Item Component Spare part number Bracket Kit includes M05264 001 1 Memory cover 2 Left USB bracket 3 Right USB bracket 4 Fingerprint reader bracket SIM tray not illustrated Plastics Kit To identify the Plastics Kit components use this illustration and table Bracket Kit 23 ...

Page 34: ...able Third microphone board to hub board cable Camera microphone module to hub board cable Touchpad cable Fingerprint reader board cable NFC module to system board cable Smart card reader to system board cable USB board to system board cable IR camera to hub board cable Hub board to system board cable Miscellaneous parts To identify the miscellaneous parts use this table Table 3 6 Miscellaneous pa...

Page 35: ... 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 India L19363 001 Israel L19362 001 Italy L19364 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 The United Kingdom L19373 001 Power cord C5 1...

Page 36: ...umber Israel L22323 001 Italy L30813 001 Japan L22330 001 North America L22319 001 People s Republic of China L21930 001 South Africa L22325 001 South Korea L22328 001 Switzerland L22324 001 Taiwan L22329 001 Thailand L22326 001 United Kingdom L22320 001 26 Chapter 3 Illustrated parts catalog ...

Page 37: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Page 38: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 39: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 40: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 41: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 42: ... many as 8 screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To prepare to disassemble the computer use these steps See Removal and replacement procedures preliminary requirements on page 27 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off...

Page 43: ...from the computer 2 To replace the bottom cover reverse the removal procedures Memory modules To remove the memory modules use this procedure and illustration Table 5 2 Memory module descriptions and part numbers Description Spare part number 32 GB DDR4 2666 L50384 002 16 GB DDR4 2666 937438 852 8 GB DDR4 2666 937236 852 4 GB DDR4 2666 L10598 852 Memory module cover included in Bracket Kit M05264 ...

Page 44: ... cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 If you are replacing a memory module remove the existing memory module 1 Use the tab 1 to lift the cover off the memory modules 2 The cover is held in place by clips on the system board 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ... module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 2 Press down on the module until the side retention clips snap into place ...

Page 46: ...less module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on p...

Page 47: ... cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 37 ...

Page 48: ...lace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 Remove th...

Page 49: ...hite WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables 4 If the WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 39 ...

Page 50: ...46 002 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to the computer 2 Pull the drive away fro...

Page 51: ...r hp com select your country or region and then follow the on screen instructions You must remove replace or loosen as many as 50 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures...

Page 52: ...y follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for th...

Page 53: ...e 41 4 Remove the solid state drive to the left of the battery Solid state drive on page 40 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 2 Use a tool 2 to release the battery from the computer 3 Reverse this procedure to install the RTC battery Card reader board To remove the card reader board use this procedure and illustration Table 6 3 Card reader board descript...

Page 54: ...wer connector cable use this procedure and illustration Table 6 4 Power connector cable description and part number Description Spare part number Power connector cable M15626 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable f...

Page 55: ...ket included in Bracket Kit M05264 001 Before removing the USB board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the three Phi...

Page 56: ...e fingerprint reader board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 4 Remove the solid state drive to the left of the battery Solid state drive on page 40 Remove the fingerprint reader board 1 Remove the Phillips M2 0 ...

Page 57: ...d cable included in Cable Kit M05255 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Remove the battery see Battery on page 41 Remove the touchpad 1 Disconnect the system board cable from the ZIF connector on the touchpad 1 2 Disconnect the touchpad button board cab...

Page 58: ... touchpad 2 7 Disconnect the middle system board cable from the ZIF connector on the touchpad 3 8 Disconnect the touchpad button board cable from the ZIF connector on the touchpad 4 9 Remove the five Phillips M1 6 1 8 screws 5 that secure the touchpad to the computer 10 Remove the touchpad from the computer 6 48 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...on for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Remove the battery see Battery on page 41 Remove the NFC module 1 Disconnect the system board cable from the ZIF connector on the NFC module 1 2 Disconnect the touchpad cable from the reverse ZIF connector on the NFC module 2 3 Use a tool to release the module 3 and then remove the module from the computer 4 The modu...

Page 60: ...from the clips on the right side of the fan 2 3 Disconnect the fan cable from the system board 3 4 Loosen the two Phillips captive screws 4 that secure the fan to the computer and then remove the fan from the computer 5 Reverse this procedure to install the fan assembly Heat sink To remove the heat sink use these procedures and illustrations Table 6 10 Heat sink descriptions and part numbers Descr...

Page 61: ... battery cable from the system board see Battery on page 41 Remove the heat sink 1 To remove the heat sink on models with UMA graphics memory a In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the computer b Remove the heat sink from the computer 2 Component replacement procedures 51 ...

Page 62: ...ws the replacement thermal material locations Thermal material is used on the system board component 1 and on the heat sink area 2 that services it 2 To remove the heat sink on models with discrete graphics memory a In the order indicated on the heat sink loosen the six captive Phillips screws 1 that secure the heat sink to the computer b Remove the heat sink from the computer 2 52 Chapter 6 Remov...

Page 63: ...oard To remove the system board use these procedures and illustrations Table 6 11 System board descriptions and part numbers Description Spare part number System board includes processor All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Models with discrete graphics memory Intel Core i7 10810 processor OSR M05245 xx1 Int...

Page 64: ...2 3 Remove the battery see Battery on page 41 4 Remove the fan see Fan on page 49 When you replace the system board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board Memory modules see Memory modules on page 33 WLAN module see WLAN module on page 36 WWAN module see WWAN module on page 38 Solid state drive see S...

Page 65: ...Phillips M2 0 4 0 screws 1 that secure the brackets to the system board and then remove the plastic 2 and metal 3 brackets The plastic bracket is available in the Plastics Kit as spare part number M16739 001 The metal bracket is available in the Bracket Kit as spare part number M05264 001 3 Remove the five Phillips M2 0 4 0 screws 1 that secure the system board to the computer Component replacemen...

Page 66: ...puter to remove it 2 Reverse this procedure to install the system board Speakers To remove the speakers use this procedure and illustration Table 6 12 Speaker description and part number Description Spare part number Speaker Kit M05268 001 Before removing the speakers follow these steps 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...nge up displays are not available as spare parts Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 32 2 Remove the bottom cover Bottom cover on page 32 3 Disconnect the battery cable from the system board see Battery on page 41 4 Remove the power conne...

Page 68: ... 0 screws 1 that secure the display assembly to the computer 6 Rotate the display to open the hinges 2 7 Separate the display assembly from the computer 3 8 If you need to replace display assembly subcomponents 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...mbient light sensor M05259 001 RGB camera M05260 001 Microphone module only no camera module 9 If you need to remove the hinge cover from the display enclosure a Remove the Phillips M1 6 3 0 screw 1 that secures the hinge cover to the display b Slide the hinge cover toward the right 2 c Rotate the bottom of the hinge cover up and then remove it from the display 3 The hinge cover is available in th...

Page 70: ...l a The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel To remove the panel use tweezers to grasp the end of the tape 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed 60 C...

Page 71: ...rt numbers M05236 001 250 nit nontouch panel M05237 001 250 nit Touch on Panel TOP M05238 001 400 nit FHD panel M05239 001 400 nit UHD panel M14367 001 Privacy panel c Lift the tape from the connector on the display panel 1 rotate the locking lever 2 and then disconnect the cable from the panel 3 Component replacement procedures 61 ...

Page 72: ...m of the adhesive strips 1 b Starting near the bottom of the inside of the display back cover 2 install the adhesive strips by aligning them with the groove on the edge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 d Install the alignment tools onto the upper left and right corners of the display rear cover 5 62 Chapter 6 Removal and replacement procedures for author...

Page 73: ... panel into place 7 Be sure that the upper corners of the panel are positioned up against the insides of the alignment tools f Remove the alignment tool g Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place Component replacement procedures 63 ...

Page 74: ...hten close the display 2 i Position the computer upside down on a table j Leave the computer upside down on the table for 20 minutes to allow the adhesive to set k Position the computer upright on a table 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...om the ZIF connector 1 on the hub board b Disconnect the camera cable from the ZIF connector 2 on the hub board c Disconnect the smaller cables from the reverse ZIF connectors on the hub board 3 4 d Use a tool 5 to release the board from the display rear cover 6 The hub board is available as spare part number M07211 001 in models with an IR camera and M07210 001 in models with an RGB camera or mic...

Page 76: ...ient light sensor is available as spare part number M07212 001 15 If you need to remove the second ambient light sensor from the display disconnect the cables from the ZIF connectors on the board 1 and then remove the sensor from the computer 2 The second ambient light sensor is available as spare part number M07213 001 66 Chapter 6 Removal and replacement procedures for authorized service provide...

Page 77: ...ng third microphone 17 If you need to remove the camera module Use a tool 1 to lift up evenly across the module and peel the module up from the display back cover 2 and then disconnect the cable from the reverse ZIF connector on the module 3 The camera module is available as spare part number M07216 001 for RGB cameras and M08549 001 for IR cameras NOTE For installation note that the cable routes ...

Page 78: ...display panel cable is available as spare part number M05513 001 19 If you need to remove the camera cable disconnect the cable from the ZIF connector on the hub board 1 and then peel the cable off the inside of the display back cover to remove it 2 The camera cable is available in the Cable Kit as spare part number M05255 001 68 Chapter 6 Removal and replacement procedures for authorized service ...

Page 79: ...e bottom of the cover 2 3 and then remove the antennas and cables 4 21 If you need to remove the WWAN antenna cables peel the antennas off the inside of the display back cover 1 remove the cables from the clips in the back 2 and near the hinge on the display back cover 3 and then remove the antennas and cables 4 Component replacement procedures 69 ...

Page 80: ...he ambient light sensor board 1 and hub board 2 and then peel the cable off the inside of the display back cover to remove it 3 The ambient light sensor cable is available in the Cable Kit as spare part number M05255 001 70 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 81: ...M05255 001 Display back covers are available as the following spare part numbers M05254 001 Models with 250 nit Touch on Panel TOP M14250 001 Models with 400 nit panel without WWAN M14251 001 Models with 400 nit FHD panel with WWAN M14252 001 Models with 400 nit UHD panel without WWAN 24 Use the following illustration to determine proper cable routing The WWAN antenna cables and display cable rout...

Page 82: ... xx1 Table 6 14 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan...

Page 83: ...n press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following meth...

Page 84: ...omputer Setup See Using Computer Setup on page 73 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on page 74 Preparing for a BIO...

Page 85: ...instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Type file in the taskbar search box and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that contains the update 4 Double click the file...

Page 86: ...etup See Using Computer Setup on page 73 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its ...

Page 87: ... keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media These methods of creating recovery media and backups are available on select products only Choose the appropriate method for your computer model Using Windows tools You can use Windows tools to back up personal information and create system restore points and r...

Page 88: ... to http www hp com support select your country or region and then follow the on screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup in...

Page 89: ...thout installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions Restori...

Page 90: ...Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit Failure ID code is generated Depending on the instructions on the screen choose one of these options If failure ID link is displayed select the link and follow the on screen instructions If instructions for calling support are displayed Follow those instructions ...

Page 91: ...dware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select a location on your computer or a USB flash drive The tool downloads to the selected location Downloading the HP PC Hardware Diagnostics ...

Page 92: ...reate the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 83 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a fai...

Page 93: ...ure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEFI and then select Run Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only You can download HP PC Hardware Diagnostics UEFI by product name or number select products only to a USB flash drive NOTE For some products you might have t...

Page 94: ...or the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagno...

Page 95: ... in Height 250 nits nontouch or touch 19 9 mm 0 78 in Weight Nontouch panel 1 75 kg 3 87 lbs Touch panel 1 90 kg 4 19 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Ope...

Page 96: ...state drive specifications 256 GB 512 GB 1 TB Dimensions Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs...

Page 97: ...B 1 TB 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications 87 ...

Page 98: ...steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrato...

Page 99: ...t least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press es...

Page 100: ... changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will ...

Page 101: ... for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing dat...

Page 102: ...tics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system infor...

Page 103: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Page 104: ...e approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Sta...

Page 105: ...coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power ...

Page 106: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 96 Chapter 13 Recycling ...

Page 107: ...5 86 display assembly subcomponents 21 display back cover illustrated 21 spare part number 21 display bezel illustrated 21 spare part number 21 display cable illustrated 21 spare part number 21 display components 9 display panel illustrated 21 spare part number 21 docks spare part numbers 24 E electrostatic discharge ESD 27 28 preventing damage 27 28 29 esc key identifying keys esc 14 F fan remova...

Page 108: ...94 requirements for specific countries and regions 94 set requirements 94 power cords spare part numbers 24 product description keyboard 4 pointing device 4 ports 3 sensors 4 product name and number computer 16 programmable key identifying 14 R recovery 77 78 discs 78 media 78 USB flash drive 78 recovery media 77 creating using HP Cloud Recovery Download Tool 77 creating using Windows tools 77 reg...

Page 109: ... connector and Thunderbolt ports 7 V vents identifying 13 W Windows backup 77 recovery media 77 system restore point 77 Windows key idenitfying 14 Windows tools using 77 wireless antennas illustrated 21 spare part number 21 wireless antennas identifying 9 wireless certification label 16 WLAN antennas identifying 9 WLAN device 16 WLAN label 16 WLAN module removal 36 spare part numbers 36 workstatio...

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