HP Elite 8300 Series Convertible Minitower Maintenance And Service Manual Download Page 303

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Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit

http://www.hp.com

NOTE:

If you take the computer to an authorized reseller, dealer, or service provider for service,

remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the

Support Telephone Numbers

guide for technical

assistance.

Contacting Customer Support 291

Summary of Contents for Elite 8300 Series Convertible Minitower

Page 1: ...HP Compaq Business PC Maintenance and Service Guide Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra Slim Desktop ...

Page 2: ...the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language ...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ation 11 2 Activating and Customizing the Software 13 Activating and customizing the software in Windows 7 13 Activating the Windows operating system 13 Downloading Windows 7 updates 14 Installing or upgrading device drivers 14 Customizing the monitor display 14 Activating and customizing the software in Windows 8 14 Activating the Windows Operating System 14 Downloading Windows 8 updates 15 Custo...

Page 6: ...spare parts 49 Computer major components 49 Cables 51 Misc parts 52 Drives 54 Misc boards 54 Sequential part number listing 55 Ultra Slim Desktop USDT chassis spare parts 58 Computer major components 58 Cables 59 Misc parts 60 Drives 62 Misc boards 62 Sequential part number listing 62 5 Routine Care SATA Drive Guidelines and Disassembly Preparation 66 Electrostatic Discharge Information 66 Generat...

Page 7: ...nagement 73 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis 75 Preparation for Disassembly 75 Access Panel 76 Front Bezel 77 Front Bezel Security 78 Bezel Blanks 80 System Board Connections 81 Memory 82 DIMMs 82 DDR3 SDRAM DIMMs 82 Populating DIMM Sockets 83 Installing DIMMs 84 Expansion Card 85 Drives 89 Drive Positions 90 Removing a Drive from a Drive Bay 91 Installing Dri...

Page 8: ...ts 128 Installing DIMMs 129 Expansion Cards 130 System Board Connections 136 Drives 138 Drive Positions 140 Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay 140 Installing a 5 25 inch or 3 5 inch Drive into a Drive Bay 142 Removing a Hard Drive from a Drive Bay 144 Installing a Hard Drive into an Internal Drive Bay 144 Front Fan Assembly 147 Front I O Assembly 149 Power Switch LED Assembly ...

Page 9: ...rive Bay 185 Removing and Replacing the Primary 3 5 inch Internal Hard Drive 187 Fan duct 190 Front Fan Assembly 191 Hood Sensor 193 Front I O Power Switch Assembly 194 Speaker 196 Heat sink 197 Processor 198 Power Supply 202 System Board 204 Using the Small Form Factor Computer in a Tower Orientation 206 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis 207 Preparation for Disa...

Page 10: ...ety and Comfort 251 Before You Call for Technical Support 251 Helpful Hints 252 Solving General Problems 254 Solving Power Problems 258 Solving Hard Drive Problems 260 Solving Media Card Reader Problems 263 Solving Display Problems 265 Solving Audio Problems 270 Solving Printer Problems 272 Solving Keyboard and Mouse Problems 274 Solving Hardware Installation Problems 276 Solving Network Problems ...

Page 11: ...Windows 7 311 System Restore 311 System Recovery 311 System Recovery when Windows is responding 312 System Recovery when Windows is not responding 313 System recovery using recovery media 313 Creating recovery media 314 Using recovery media 315 Backup and recovery in Windows 8 316 Backing up your information 316 Performing a system recovery 317 Using the Windows recovery tools 317 Using f11 recove...

Page 12: ...ts 330 General Requirements 330 Japanese Power Cord Requirements 330 Country Specific Requirements 331 Appendix E Specifications 332 CMT Specifications 332 MT Specifications 333 SFF Specifications 335 USDT Specifications 336 Index 337 xii ...

Page 13: ...run the diagnostic utility included on some computer models only Figure 1 1 Convertible Minitower Configuration NOTE The HP Compaq Convertible Minitower computer can be easily converted to a desktop For more information see Changing from a Minitower to a Desktop Configuration on page 117 in this guide Figure 1 2 Microtower Configuration Standard Configuration Features 1 ...

Page 14: ...e Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 206 in this guide Figure 1 4 Ultra Slim Desktop Configuration 2 Chapter 1 Product Features ...

Page 15: ... Bus Ports NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red ...

Page 16: ...NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a ...

Page 17: ...Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red t...

Page 18: ...wer Button NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red ...

Page 19: ... optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a grap...

Page 20: ...nd an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a...

Page 21: ...lel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is in...

Page 22: ... ports are driven by the integrated graphics on the Intel 3rd Generation configurations On some models all three monitor ports are active but there are some limitations For example if a DisplayPort to DVI or HDMI adapter is installed the VGA port will not be active On other models only one DisplayPort can be active Either DisplayPort will function but only one can be used When a DisplayPort to sin...

Page 23: ...at are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 12 Convertible Minitower Serial Number and Product ID Location Figure 1 13 Microtower Serial Number and Product ID Location Serial Number Location 11 ...

Page 24: ...Figure 1 14 Small Form Factor Serial Number and Product ID Location Figure 1 15 Ultra Slim Desktop USDT Serial Number and Product ID Location 12 Chapter 1 Product Features ...

Page 25: ... airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software update...

Page 26: ...r the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows des...

Page 27: ...ou set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower...

Page 28: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Page 29: ...e headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do...

Page 30: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 31: ... mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode ...

Page 32: ... Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume I...

Page 33: ... on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootabl...

Page 34: ... system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setu...

Page 35: ... is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the com...

Page 36: ...hile in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR ha...

Page 37: ...ce is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks ...

Page 38: ...FI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete...

Page 39: ...d a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of t...

Page 40: ...ed Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous st...

Page 41: ...system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the net...

Page 42: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 43: ...lustrated parts catalog This chapter provides spare part information for all chassis Convertible minitower CMT chassis spare parts Computer system components Convertible minitower CMT chassis spare parts 31 ...

Page 44: ...1 For use in models with Windows 8 Professional 657096 601 Memory modules PC3 12800 1666 MHz not illustrated 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material not illustrated Intel Core i7 3770 3 4 GHz 8 MB L3 cache 688164 001 Intel Core i5 3570 3 4 GHz 6 MB L3 cache 688162 001 Intel Core i5 3470 3 2 GHz 6 MB L3 cache 687943 001 Intel Core i3 2130 3 4 ...

Page 45: ...cable 646831 001 SATA cable 18 inch 1 straight end 1 angled end not illustrated 639958 001 SATA cable 17 7 inch 2 straight ends not illustrated 639959 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Convertible minitower CMT chassis spare parts 33 ...

Page 46: ...001 7 Clamp lock includes universal cable plate not included not illustrated 508987 001 Serial port PCI card not illustrated 638815 001 2 5 in drive adapter not illustrated 586721 001 Grommet hard drive isolation blue not illustrated 594220 001 Card reader 22 in 1 not illustrated 636166 001 USB powered speakers not illustrated 636917 001 Hard drive conversion bracket 397117 001 Mouse not illustrat...

Page 47: ...37745 xx1 701428 xx1 USB basic standard USB basic Windows 8 537746 xx1 701424 xx1 USB silver black Windows 8 701429 xx1 USB wireless standard USB wireless Windows 8 674314 xx1 701426 xx1 Washable standard Washable Windows 8 613125 xx1 700510 xx1 Smart card standard Smart card Windows 8 631411 xx4 701427 xx1 USB hub 631913 xx1 Drives Description Spare part number Hard drive 1 TB 7200 rpm 636930 001...

Page 48: ...1 AMD Radeon HD7450 PCIe x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB 637995 001 AMD FirePro 2270 PCIe x16 graphics card 512 MB 637213 001 HP FireWire IEEE 1394a PCIe x1 Card 637591 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 HP WLAN 802 11 g n 1x2 PCIe NIC 538048 001 Sequential part number listing Spare part number Description 370708 001 Foot kit 397...

Page 49: ...t card keyboard for use in models without Windows 8 631913 xx1 Keyboard USB hub for use in models without Windows 8 632486 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB 635523 001 Intel PRO 1000CT2 NIC includes bracket 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard dri...

Page 50: ...drive 661841 001 120 GB Solid state drive SATA 2 0 665120 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665123 001 Intel Pentium G860 3 0 GHz 3 MB L3 cache 665961 001 128 GB Solid state drive SATA 2 0 671612 001 Memory module 2 GB PC3 12800 CL11 671613 001 Memory module 4 GB PC3 10600 1333 MH 674314 xx1 Keyboard wireless for use in models without Windows 8 674317 001 Mouse wireless HP Elite 674318 ...

Page 51: ...0 700510 xx1 Keyboard washable for use in models with Windows 8 701424 xx1 Keyboard USB black for use in models with Windows 8 701426 xx1 Keyboard wireless for use in models with Windows 8 701427 xx1 Keyboard smart card for use in models with Windows 8 701428 xx1 Keyboard PS 2 for use in models with Windows 8 701429 xx1 Keyboard USB silver black for use in models with Windows 8 Convertible minitow...

Page 52: ...bezel For use in all countries and regions except China 689377 001 For use in China 689378 001 Bezel blank optical drive not illustrated 570838 001 Bezel blank 3 5 inch not illustrated 583653 001 2 Access panel 646825 001 3 Power supply 320W 90 efficient 613764 001 40 Chapter 4 Illustrated parts catalog ...

Page 53: ...671613 001 2 GB 671612 001 Processors include replacement thermal material not illustrated Intel Core i7 3770 3 4 GHz 8 MB L3 cache 688164 001 Intel Core i5 3570 3 4 GHz 6 MB L3 cache 688162 001 Intel Core i5 3470 3 2 GHz 6 MB L3 cache 687943 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665120 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 691936 0...

Page 54: ...itch LED assembly 646828 001 5 SATA cable 18 inch 1 straight end 1 angled end 639958 001 6 SATA cable 17 7 inch 2 straight ends 639959 001 SATA cable 18 inch 1 straight end 1 angled end labeled not illustrated 646830 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 42 Chapter 4 Illustrated parts catalog ...

Page 55: ...hermal material 645326 001 2 Fan with guard 585884 001 3 Hood sensor 638816 001 4 Speaker 645330 001 5 Solenoid lock 641498 001 6 Printer port PCI card not illustrated 638817 001 7 Clamp lock includes universal cable plate not included not illustrated 508987 001 Rear chassis fan 636922 001 Hard drive conversion bracket not illustrated 397117 001 Microtower MT chassis spare parts 43 ...

Page 56: ...y PCI card not illustrated 645558 001 Antenna WLAN not illustrated 583345 001 HP Business Digital Headset not illustrated 642738 001 External USB Webcam not illustrated 609252 001 Foot kit 370708 001 Keyboard not illustrated PS 2 standard PS 2 Windows 8 537745 xx1 701428 xx1 USB basic standard USB basic Windows 8 537746 xx1 701424 xx1 USB silver black Windows 8 701429 xx1 USB wireless standard USB...

Page 57: ...mmet hard drive isolation blue 594220 001 NOTE 2 5 inch solid state drives require an adapter for installation Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCIe x16 graphics card 1 GB 682411 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB 637995 001 HP Fire...

Page 58: ...ion blue 603250 001 Adapter DisplayPort to VGA 609252 001 External USB webcam 613125 xx1 Washable keyboard for use in models without Windows 8 613764 001 320W 90 efficient 613765 001 320W standard 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 631411 xx4 Smart card keyboard for use in models without Windows 8 631913 xx1 Keyboard USB hub for use in models without Windows 8 632486 ...

Page 59: ...ower cable 646832 001 SATA optical drive power cable 656792 001 Blu ray BD RW SuperMulti DL Drive 657094 001 System board for use in models without Windows 8 includes replacement thermal material 657094 501 System board for use in models with Windows 8 Standard includes replacement thermal material 657094 601 System board for use in models with Windows 8 Professional includes replacement thermal m...

Page 60: ...r use in all countries and regions except for China 689378 001 Front bezel for use in China 691935 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691936 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 696622 001 180 GB Solid state drive SSD self encrypting SED SATA 6 0 700510 xx1 Keyboard washable for use in models with Windows 8 701424 xx1 Keyboard USB black for use in models with Windows 8 701426 xx1...

Page 61: ...lustrated 583653 001 2 Access panel 646815 001 3 Power supply 240W 90 efficient 613762 001 240W standard 613763 001 4 System board includes replacement thermal material For use in models without Windows 8 657094 001 For use in models with Windows 8 Standard 657094 501 For use in models with Windows 8 Professional 657094 601 Memory modules PC3 12800 1666 MHz not illustrated Small Form Factor SFF ch...

Page 62: ...ntel Core i5 3570 3 4 GHz 6 MB L3 cache 688162 001 Intel Core i5 3470 3 2 GHz 6 MB L3 cache 687943 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665120 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 691936 001 Intel Pentium G860 3 0 GHz 3 MB L3 cache 665123 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691935 001 50 Chapter 4 Illustrated parts catalo...

Page 63: ...01 3 SATA drive power cable 636923 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Small Form Factor SFF chassis spare parts 51 ...

Page 64: ...an 645327 001 2 Fan duct not illustrated 636921 001 3 Heat sink includes replacement thermal material 645326 001 4 Speaker 636925 001 5 Solenoid lock 641471 001 6 Printer port PCI card 638817 001 7 Hood sensor 638816 001 52 Chapter 4 Illustrated parts catalog ...

Page 65: ...18 001 Washable 619580 001 Wireless HP Elite 674317 001 USB optical jack black 537749 001 eSATA port assembly PCI card not illustrated 645558 001 Antenna WLAN not illustrated 583345 001 HP Business Digital Headset not illustrated 642738 001 External USB webcam not illustrated 609252 001 Foot kit 370708 001 Keyboard not illustrated PS 2 standard PS 2 Windows 8 537745 xx1 701428 xx1 USB basic standa...

Page 66: ...ve 656792 001 16X SATA DVD RW drive 660408 001 16X SATA DVD ROM drive 581599 001 Grommet hard drive isolation blue 594220 001 NOTE 2 5 inch solid state drives require an adapter for installation Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card 512 MB 680653 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB 632486 001 AMD Radeon HD7450 PCIe x16 graphics car...

Page 67: ...6X SATA DVD ROM drive 583345 001 Antenna WLAN 583653 001 Bezel blank 3 5 inch 583654 001 Rubber foot 586721 001 Drive adapter 2 5 inch 587451 001 Chassis stand 594220 001 Grommet hard drive isolation blue 603250 001 Adapter DisplayPort to VGA 609252 001 External USB webcam 613125 xx1 Washable keyboard for use in models without Windows 8 613762 001 320W 90 efficient 613763 001 320W standard 617450 ...

Page 68: ...CI card 641471 001 Solenoid lock 642738 001 HP Business Digital Headset 645326 001 Heat sink 645327 001 Chassis fan 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive SATA 3 0 646815 001 Access panel 656792 001 Blu ray BD RW SuperMulti DL Drive 657094 001 System board for use in models without Windows 8 includes replacement thermal material 657094 501 System board for use ...

Page 69: ... Intel Core i5 3570 3 4 GHz 6 MB L3 cache 688164 001 Intel Core i7 3770 3 4 GHz 8 MB L3 cache 689375 001 Memory module 8 GB PC3 12800 CL11 691935 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691936 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 696622 001 180 GB Solid state drive SSD SATA 6 0 700510 xx1 Keyboard washable for use in models with Windows 8 701424 xx1 Keyboard USB black for use in model...

Page 70: ... 001 180W standard 613766 001 135W standard 682321 001 2 Front bezel 689383 001 Bezel blank not illustrated 593230 001 3 System board includes replacement thermal material For use in models without Windows 8 657095 001 For use in models with Windows 8 Standard 657095 501 For use in models with Windows 8 Professional 657095 601 58 Chapter 4 Illustrated parts catalog ...

Page 71: ...01 Intel Core i5 3570s 3 1 GHz 6 MB L3 cache 695079 001 Intel Core i5 3475s 2 9 GHz 6 MB L3 cache 695078 001 Intel Core i5 3470s 2 9 GHz 6 MB L3 cache 695077 001 Intel Core i3 2130 3 4 GHz 3 MB L3 cache 665120 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 691936 001 Intel Pentium G860 3 0 GHz 3 MB L3 cache 665123 001 Intel Pentium G640 2 8 GHz 3 MB L3...

Page 72: ...ment thermal material 587456 001 2 Heat sink for use with the discrete graphics card includes replacement thermal material 689369 001 Heat sink for use with UMA graphics models includes replacement thermal material not illustrated 625256 001 3 Fan rear 691352 001 60 Chapter 4 Illustrated parts catalog ...

Page 73: ...1 USB HP Elite 674318 001 Washable 619580 001 Wireless HP Elite 674317 001 USB optical jack black 537749 001 WLAN antenna hardware kit not illustrated 646811 001 HP Business Digital Headset not illustrated 642738 001 External USB Webcam not illustrated 609252 001 Keyboard not illustrated PS 2 standard PS 2 Windows 8 537745 xx1 701428 xx1 USB basic standard USB basic Windows 8 537746 xx1 701424 xx1...

Page 74: ...e Drive SSD mSATA 683306 001 16 GB Solid state Drive SSD SATA 688328 001 Optical drive DVD ROM drive 608394 001 DVD RW and CD RW Super Multi Double Layer Combo Drive This kit also includes the drive bracket 657958 001 Grommet hard drive isolation blue 594220 001 Misc boards Description Spare part number AMD Radeon HD 7650A MXM 687445 001 Intel Centrino Advanced N 6205 802 11a b g n Wi Fi wireless ...

Page 75: ...mart card keyboard for use in models without Windows 8 631913 xx1 Keyboard USB hub for use in models without Windows 8 634824 001 320 GB 7200 rpm hard drive 2 5 inch SED 636917 001 USB powered speakers 638629 001 Intel Core i3 2120 3 3 GHz 3 MB L3 cache 638816 001 Hood sensor 639135 001 320 GB 7200 rpm hard drive 2 5 inch 642738 001 HP Business Digital Headset 646809 001 160 GB Solid state drive S...

Page 76: ...11 689373 001 Memory module 4 GB PC3 12800 CL11 689374 001 Memory module 8 GB PC3 12800 CL11 689376 001 Front fan 689382 001 Access panel 689383 001 Front bezel 689384 001 Speaker 691352 001 Chassis fan rear 691935 001 Intel Pentium G640 2 8 GHz 3 MB L3 cache 691936 001 Intel Pentium G870 3 1 GHz 3 MB L3 cache 696442 001 500 GB hard drive 7200 rpm SED 696622 001 180 GB Solid state drive SATA 6 0 7...

Page 77: ...87 501 System board with DisplayPort 1 2 support for use in models with Windows 8 Standard 711787 601 System board with DisplayPort 1 2 support for use in models with Windows 8 Professional Ultra Slim Desktop USDT chassis spare parts 65 ...

Page 78: ...onic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device pa...

Page 79: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment...

Page 80: ...uch as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Co...

Page 81: ...each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functi...

Page 82: ... Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply out...

Page 83: ...amage Tools and Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSaf...

Page 84: ...not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 66 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids...

Page 85: ...Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determin...

Page 86: ...ires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 74 Chapter 5 Routine Care SATA Drive Guidelines and Disassembly Preparation ...

Page 87: ...mputer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected b...

Page 88: ...ge 75 2 Lay the computer down on its large base for greater stability 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 6 1 Removing the Computer Access Panel To install the access panel reverse the removal procedure 76 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 89: ...1 Prepare the computer for disassembly Preparation for Disassembly on page 75 2 Remove the computer access panel Access Panel on page 76 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 77 ...

Page 90: ...bly Preparation for Disassembly on page 75 2 Remove the computer access panel Access Panel on page 76 3 Remove the front bezel Front Bezel on page 77 4 Remove the security screw from the inside of the front bezel Figure 6 3 Retrieving the Front Bezel Security Screw 5 Replace the front bezel 78 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 91: ...located on the left edge of the chassis next to the top hard drive bay Figure 6 4 Installing the Front Bezel Security Screw 7 Replace the access panel 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 79 ...

Page 92: ...nt bezel then remove the desired bezel blank CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Figure 6 5 Removing Bezel Blanks from the Subpanel Desktop Shown NOTE When replacing the subpanel ensure that the aligning pins and any remaining bezel blanks are in their proper o...

Page 93: ...K black Hood Lock 5 Parallel Port PAR black Parallel Port 6 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 7 PCI Express x16 X16PCIEXP black Expansion Card 8 PCI Express x1 X1PCIEXP1 black Expansion Card 9 Hood Sensor HSENSE white Hood Sensor 10 DIMM4 Channel A DIMM4 white Memory Module 11 DIMM3 Channel A DIMM3 black Memory Module 12 DIMM2 Channel B DIMM2 white Memory Module 13 ...

Page 94: ... 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory suppo...

Page 95: ...ming dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the tot...

Page 96: ...es ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 66 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 75 2 Remove the computer access panel Acces...

Page 97: ...rd 512 MB 637995 001 AMD FirePro 2270 PCIe x16 graphics card 512 MB 637213 001 Intel PRO 1000CT2 NIC includes bracket 635523 001 HP FireWire IEEE 1394a PCIe x1 Card 637591 001 The computer has three standard full height PCI expansion slots one PCI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot NOTE You can instal...

Page 98: ...xisting expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Figure 6 9 Removing an Expansion Slot Cover 86 Chapter 6 Removal and Replacem...

Page 99: ...re 6 10 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components Figure 6 11 Removing a PCI Express x16 Expans...

Page 100: ...nstalling an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the computer access panel 1...

Page 101: ...5 inch self encrypting SED SATA hard drive 696442 001 500 GB 7200 rpm SATA hard drive 636929 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6 0 680020 001 160 GB Solid State Drive SSD SATA 2 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 665961 001 120 GB Solid State Drive SSD SATA 2 0 661841 001 20 GB Solid State Drive SSD SATA 683305 001 ...

Page 102: ... a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive To v...

Page 103: ...he drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable If you are removing an optical drive disconnect the power cable and data cable from the back of the drive If you are removing a media card reader disconnect the USB cable from the system board Figure 6 14 Disconnecting the Me...

Page 104: ...1 and slide the drive from the drive bay 2 CAUTION When the yellow drivelock is pressed all the 5 25 inch drives are released so do not tilt the unit and allow the drives to fall out Figure 6 15 Removing a 5 25 inch Drive in the Desktop Configuration Optical Drive shown 92 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 105: ...e drive bay 2 Figure 6 16 Removing a 5 25 inch Drive in the Minitower Configuration Optical Drive shown To remove a hard drive from one of the two lower internal hard drive bays pull up on the green hard drive drivelock mechanism 1 for that drive and slide the drive from the drive bay 2 Figure 6 17 Removing a Hard Drive from the Lower Two Bays Drives 93 ...

Page 106: ...rive bay remove the screw on the side of the bay that secures the drive in place 1 then slide the drive out of the bay 2 Figure 6 18 Removing a Hard Drive from the Upper Bay 94 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 107: ...the top 5 25 inch bay The power cable for the SATA hard drives is a three headed cable this is plugged into the system board with the first connector routed to the bottom 3 5 inch bay the second connector routed to the middle 3 5 inch bay and the third connector routed to the top 3 5 inch bay The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide sc...

Page 108: ...inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a dri...

Page 109: ...crews in the lower holes on each side of the drive 1 HP has provided four extra M3 metric guide screws on the 5 25 inch drive bracket under the access panel The M3 metric guide screws are black Refer to Installing Drives on page 95 for an illustration of the extra M3 metric guide screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new on...

Page 110: ...drives is a two headed cable that is routed from the system board to the rear of the optical drive bays b If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA Figure 6 21 Connecting the Media Card Reader USB Cable 8 If you are installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE ...

Page 111: ...type of screws used depends on which drive bay is being used to house the drive If you are installing a 2 5 inch drive you must install the drive in an adapter bracket NOTE Extra guide screws are installed on the hard drive bracket under the access panel Refer to Installing Drives on page 95 for an illustration of the extra guide screw locations If you are replacing a drive transfer the guides scr...

Page 112: ...lly inserted into the connector on the adapter bracket Figure 6 23 Sliding the 2 5 inch Drive in the Adapter Bracket Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive Figure 6 24 Securing the Drive in the Adapter Bracket 100 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 113: ...25 Installing Isolation Mounting Guide Screws in the Adapter Bracket If you are installing the drive in the upper bay bay 4 install three standard 6 32 silver guide screws two on the right side and one on the left side in the screw hole closest to the power and data connectors Figure 6 26 Installing Standard Guide Screws Drives 101 ...

Page 114: ...into the drive bay may result in damage to the drive If you are installing a hard drive into one of the lower two bays bays 5 and 6 slide the hard drive into the drive bay until it locks The drivelock automatically secures the drive in the bay Figure 6 27 Installing a Hard Drive into the Lower Two Bays 102 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 115: ...to the rear of the hard drive bays 6 Connect the opposite end of the data cable to the appropriate system board connector NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue connector labeled SAT...

Page 116: ... page 75 2 Remove the computer access panel Access Panel on page 76 3 Unplug the hood sensor cable from the connector labeled HSENSE on the system board 1 4 Slide the hood sensor straight out of the slot in the chassis 2 Figure 6 29 Removing the hood sensor To reinstall the hood sensor reverse the removal procedure 104 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 117: ...y on page 75 2 Remove the computer access panel Access Panel on page 76 3 Remove the front bezel Front Bezel on page 77 4 Disconnect the three cables from the following system board connectors Yellow connector labeled FRONT USB Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD NOTE The blue FRONT AUD connector is not located near the other two connectors used for the front I O as...

Page 118: ...away from the chassis while threading the wires through the slot between the drive cage and chassis front and the hole in the front of the chassis To reinstall the assembly reverse the removal procedure NOTE When reinstalling the cables route the blue cable through the top hard drive cage slot and route the green and yellow through the bottom hard drive cage slot 106 Chapter 6 Removal and Replacem...

Page 119: ...nel Access Panel on page 76 3 Remove the computer access panel Front Bezel on page 77 4 Disconnect the cable from the black system board connector labeled PB LED 5 Press downward on the tabs 1 at the top of the assembly 6 Rotate the top of the assembly downward 2 and then pull it away from the chassis while threading the wires through the hole in the front of the chassis Figure 6 31 Removing the p...

Page 120: ... white system board connector labeled SPKR 1 4 From the inside of the unit remove the two Torx T15 screws 2 that secure the speaker to the front of the chassis 5 Rotate the top of the speaker downward slightly and then remove it from the chassis 3 Figure 6 32 Removing the speaker To install the speaker reverse the removal procedures NOTE When installing a speaker place the wire on the side toward ...

Page 121: ... on page 75 2 Remove the computer access panel Access Panel on page 76 3 Disconnect the fan control cable 1 from the red brown system board labeled CHFAN2 4 Remove the four Phillips screws 2 that secure the fan housing to the chassis 5 Remove the fan from the chassis 3 Figure 6 33 Removing the rear chassis fan To install the fan reverse the removal procedure Be sure to orient the air flow out of t...

Page 122: ...system board CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 6 34 Loosening the fan sink screws 4 Disconnect the fan cable from the white system board connector labeled C...

Page 123: ... been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor Failure to do so could result in damage that requires replacing the system board Fan sink 111 ...

Page 124: ...l Pentium processors G870 3 0 GHz 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G640 2 8 GHz 3 MB L3 cache 691935 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 75 2 Remove the computer access panel Access Panel on page 76 3 Remove the heat sink Fan sink on page 110 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microp...

Page 125: ...re damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 6 36 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket Processor 113 ...

Page 126: ...e processor 6 Secure the heat sink to the system board and system board tray CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the s...

Page 127: ...lds the power supply in place 1 Prepare the computer for disassembly Preparation for Disassembly on page 75 2 Remove the computer access panel Access Panel on page 76 3 Disconnect all power cables from the system board as follows white 4 pin PWRCPU white 6 pin PWR white 6 pin PWRCMD 4 Remove the power cables from the white plastic clamp on the chassis floor 5 Remove the four Torx screws 1 that sec...

Page 128: ... page 75 2 Remove the computer access panel Access Panel on page 76 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules seeMemory on page 82 Expansion cards Expansion Card on page 85 Fan sink Fan sink on page 110 Processor Processor on page 112 4 Remove the computer access pane...

Page 129: ...a Desktop Configuration 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the pow...

Page 130: ...r each drive Figure 6 41 Installing a Drive in the Desktop Configuration CAUTION The bottom 5 25 inch drive bay has a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system boa...

Page 131: ... security devices that were disengaged when the computer access panel was removed Changing from a Desktop to a Minitower Configuration 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Di...

Page 132: ...inserted the drivelock will secure it Repeat this step for each drive Figure 6 44 Installing a Drive in the Minitower Configuration CAUTION The bottom 5 25 inch drive bay has a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom ...

Page 133: ...zel 12 Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration 13 Reposition the subpanel rotate it 90º with the logo at the bottom then snap it back into the bezel Figure 6 45 Changing from a Desktop to a Minitower Configuration 14 Replace the front bezel and computer access panel 15 Reconnect the power cord and turn on the computer 16 Lock any se...

Page 134: ...devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 D...

Page 135: ...ssembly on page 122 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 7 1 Removing the Computer Access Panel Computer Access Panel 123...

Page 136: ...omputer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Computer Access Panel on page 123 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the Front Bezel 124 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 137: ...en turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel and front bezel ...

Page 138: ... edge of the chassis between the hard drive bay and speaker Figure 7 4 Installing the Front Bezel Security Screw 9 Replace the access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed 126 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 139: ...to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Computer Access Panel on page 123 2 Remove the front bezel Front Bezel on page 124 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 5 Removing a Bezel Bla...

Page 140: ...he physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit ...

Page 141: ...he 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before a...

Page 142: ...s fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules 6 Replace the computer access panel 7 Reconnect the power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you ...

Page 143: ...phics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Computer Access Panel on page 123 3 Locate the correct vacant expansion socket on the system board and the corresponding...

Page 144: ...ables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 8 Removing an Expansion Slot Cover 132 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 145: ...k and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 9 Removing a Standard PCI Expansion Card Expansion Cards 133 ...

Page 146: ...from the chassis frame Be sure not to scrape the card against the other components Figure 7 10 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for prop...

Page 147: ...on the system board Figure 7 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 7 12 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect interna...

Page 148: ...ry Module 2 DIMM3 Channel A DIMM3 black Memory Module 3 DIMM2 Channel B DIMM2 white Memory Module 4 DIMM1 Channel B DIMM1 black Memory Module 5 Power SATAPWR1 black SATA Optical Drives 6 Power SATAPWR0 black SATA Hard Drives 7 SATA 3 0 SATA0 dark blue 1st Hard Drive 8 SATA 3 0 SATA1 light blue 2nd Hard Drive or 2nd Optical Drive if an ESATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical D...

Page 149: ...such as a Media Card Reader 15 Hood Sensor HSENSE white Hood Sensor 16 USB MEDIA2 black Second Media Card Reader 17 PCI Express x1 X1PCIEXP1 black Expansion Card 18 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI1 white Expansion Card System Board Connections 137 ...

Page 150: ...connect it to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical drive to the light blue connector on the system board labeled SATA1 Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA Connect a media card reader USB cable to the USB connector on the system board labeled...

Page 151: ...Screws Secondary Hard Drive CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid tou...

Page 152: ...up Removing a 5 25 inch or 3 5 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Computer Access Panel on page 123 3 Remove the front bezel Front Bezel on page 124 4 Disconnect the drive cables as indicated in the ...

Page 153: ... 7 16 Disconnecting the Media Card Reader USB Cable 5 A latch drive bracket with release tabs secures the drives in the drive bay Lift the release tab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 7 17 Removing the Drives Drives 141 ...

Page 154: ...e screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Drives on page 138 for an illustration of the extra M3 metric guide screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the ...

Page 155: ...a cable to the appropriate system board connector NOTE If you are installing a new SATA optical drive connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2 Connect the data cable for a second optical drive to the black SATA connector on the system board labeled ESATA If the ESATA connector is already populated connect the second optical dr...

Page 156: ... hard drive 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 Figure 7 21 Removing a Hard Drive 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing a Hard Drive into an Internal Drive Bay NOTE The system does not support Parallel ATA PATA hard drives 1 Prepare the c...

Page 157: ...stalling a 3 5 inch hard drive install four isolation mounting guide screws two on each side of the drive Figure 7 22 Installing Isolation Mounting Guide Screws in a 3 5 inch Drive If you are installing a 2 5 inch hard drive Install four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket Install the drive into the slot on the adapter bracket...

Page 158: ... new drive connect the opposite end of the data cable to the appropriate system board connector NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue connector labeled SATA1 7 Route the power and d...

Page 159: ...Preparation for Disassembly on page 75 2 Remove the access panel Computer Access Panel on page 123 3 Remove the cables from the clip on the top of the fan assembly Figure 7 25 Removing the cables from atop the front fan assembly 4 Unplug the fan cable from the system board connector labeled CHFAN Front Fan Assembly 147 ...

Page 160: ... forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 Figure 7 26 Removing the front fan assembly To reinstall the front fan reverse the removal procedure 148 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 161: ...sconnect the three front I O cables yellow green and blue from the system board connectors FRONT USB1 FRONT USB2 and FRONT AUD 6 Remove the Torx T15 screw that secures the assembly to the chassis Figure 7 27 Removing the front I O assembly screw 7 Rotate the left side of the assembly to the right Figure 7 28 Removing the front I O assembly 8 Pull the assembly away from the computer while threading...

Page 162: ...sembly on page 147 5 Disconnect the cable from the system board connector labeled PB LED 6 With the computer on its side press on the tabs on the bottom of the assembly 1 to disengage the assembly from the chassis and then rotate the bottom of the assembly upward 2 to remove it from the chassis Figure 7 29 Removing the power switch LED 7 Pull the assembly away from the chassis while threading the ...

Page 163: ...uter access panel Computer Access Panel on page 123 3 Remove the front fan Front Fan Assembly on page 147 4 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may requi...

Page 164: ...plied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 152 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 165: ... 3 MB L3 cache 65W 638629 001 Intel Pentium processors G870 3 0 GHz 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G640 2 8 GHz 3 MB L3 cache 691935 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 75 2 Remove the access panel Computer Access Panel on page 123 3 Remove the heat sink Heat sink on page 151 4 Rotate the locking lever to its full open posi...

Page 166: ...agile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections 154 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 167: ...osition atop the processor 6 Secure the heat sink to the system board and system board tray with the four captive screws and attach the heat sink control cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any...

Page 168: ...embly on page 147 4 Disconnect the speaker wire from the system board connector labeled SPKR 5 From the inside of the chassis remove the two silver Torx T15 screws 1 that secure the speaker to the chassis 6 Rotate the top of the speaker downward 2 and then remove it from the chassis Figure 7 31 Removing the speaker To replace the speaker reverse the removal procedures 156 Chapter 7 Removal and Rep...

Page 169: ...bly Preparation for Disassembly on page 75 2 Remove the access panel Computer Access Panel on page 123 3 Remove the four silver Phillips screws that secure the fan to the chassis Figure 7 32 Rear fan screws 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Rear Chassis Fan 157 ...

Page 170: ...the chassis 2 Figure 7 33 Removing the rear fan To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 158 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 171: ... Panel on page 123 3 Disconnect the power cables from the white 6 pin system board connector labeled PWR and the 4 pin white system board connector labeled P3 4 Remove the power cables from the clip on the base pan 5 Remove the four silver Torx T15 screws that connect the power supply to the chassis Figure 7 34 Power supply screws 6 Press the tab 1 on the base pan in front of the power supply that...

Page 172: ...n so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 Figure 7 35 Removing the power supply To install the power supply reverse the removal procedure 160 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 173: ...Panel on page 123 3 Remove the front fan assembly Front Fan Assembly on page 147 4 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 128 Expansion cards Expansion Cards on page 130 Heat sink Heat sink on page 151 Processor Processor on page 153 5 Remove all expan...

Page 174: ...the computer 3 Figure 7 37 Removing the system board When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS 162 Chapter 7 Removal and Replacement Procedures Microtower MT Chassis ...

Page 175: ... from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power ...

Page 176: ...n page 163 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 8 1 Removing the access panel To install the access panel reverse the removal procedure 164 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 177: ...653 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 8 2 Removing the front bezel To install the front bezel reverse the removal procedure Front Bezel 165 ...

Page 178: ... and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove one of...

Page 179: ... place Figure 8 4 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 167 ...

Page 180: ...Access Panel on page 164 2 Remove the front bezel Front Bezel on page 165 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 8 5 Removing a bezel blank 4 Replace the front bezel 168 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF...

Page 181: ...he system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the comp...

Page 182: ... two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is al...

Page 183: ...nel A and Channel B Refer to Populating DIMM Sockets on page 169 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord...

Page 184: ... Express x16 expansion slot that is downshifted to a x4 slot NOTE The PCI and PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot 8300 models To remove replace or add an ...

Page 185: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 8 8 Removing...

Page 186: ...CI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against ...

Page 187: ...nsion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 8 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card ...

Page 188: ...ect internal cables to the system board if needed 11 Replace the computer access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed 15 Reconfigure the computer if necessary 176 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 189: ...Module 5 Power SATAPWR1 black unused 6 Power SATAPWR0 black SATA Optical and Hard Drives 7 SATA 3 0 SATA0 dark blue 1st Hard Drive 8 SATA 3 0 SATA1 light blue 2nd Hard Drive or 2nd Optical Drive if an ESATA Adapter Cable exists 9 SATA 2 0 SATA2 white 1st Optical Drive 10 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Se...

Page 190: ... 001 Blu ray BD RW SuperMulti DL Drive 656792 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB 7200 rpm SATA hard drive 636929 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting SED SATA 6 0 680020 001 180 GB Solid State Drive SSD SATA 6 0 696622 001 160 GB Solid State Drive SSD SATA 3 0 646809 001 128 GB Solid State Drive SSD SATA 2 0 665961 001 120 GB ...

Page 191: ...nnector on the system board labeled ESATA Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive the second connector routed to the rear of the 3 5 drive and the third connector routed to the rear of th...

Page 192: ... power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such ...

Page 193: ... the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 8 16 Removing the 5 25 inch Drive Installing a 5 25 inch Drive into a Drive Bay 1 Prepare the computer for disassembly Preparation for Disassembly on page 1...

Page 194: ...al Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 8 18 Installing the Optical Drive 6 Rotate the drive cage to its upright position 7 Connect the SATA data cable to the white SATA system board connector labeled SATA2 8 Route the data cable through the cable guides CAUTION There ...

Page 195: ... the optical drive 10 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 11 Replace the front bezel if removed and access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was r...

Page 196: ...Drive Bay on page 180 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustrat...

Page 197: ...under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing and Removing Drives on page 179 for illustrations of the guide screw locations 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive B...

Page 198: ...cable to the rear of the drive and connect the other end of the data cable to the light blue connector on the system board labeled SATA1 b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Figure 8 23 Connecting the Media Card Reader USB Cable NOTE Refer to System Board Connections on page 177 for an illustrati...

Page 199: ... drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Rotate the drive cage for internal drives to its upright position 4 Rotate the power supply to it...

Page 200: ...ift the drive up and out of the bay 2 Figure 8 25 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 8 26 Installing Hard Drive Guide Screws 188 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 201: ...s only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal positions 11 Replace the access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 L...

Page 202: ...computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Lift the fan duct straight up out of the chassis Figure 8 28 Removing the fan duct To install the fan duct reverse the removal procedure 190 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 203: ...isassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Remove the front bezel Front Bezel on page 165 4 Remove the baffle Fan duct on page 190 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN Figure 8 29 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 Front Fan Assembly 191 ...

Page 204: ... and then lift it out of the chassis Figure 8 30 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit 192 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 205: ...63 2 Remove the access panel Access Panel on page 164 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2 NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 8 31 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Se...

Page 206: ...ove the front bezel Front Bezel on page 165 4 Remove the chassis fan Front Fan Assembly on page 191 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT_USB Green connector labeled FRONT_USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED Figure 8 32 Disconnecting the front I O power switch LED...

Page 207: ...moving the front I O power switch LED assembly screw To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 195 ...

Page 208: ...4 3 Remove the front bezel Front Bezel on page 165 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 1 6 Remove the Torx screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 8 34 Removing the speaker To install the speaker reverse the removal procedures 196 Chapte...

Page 209: ...with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Remove the fan duct Fan duct on page 190 4 Remove the front fan Front Fan Assembly on page 191 Heat sink 197 ...

Page 210: ... its side to keep from contaminating the work area with thermal grease When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that c...

Page 211: ...z 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G640 2 8 GHz 3 MB L3 cache 691935 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Remove the fan duct Fan duct on page 190 4 Remove the front fan assembly Front Fan Assembly on page 191 5 Remove the heat sink Heat sink on page 197 6 Rotate the loc...

Page 212: ... replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 8 36 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer Make sure the slot in the processor fits into the post on the socket 200 Chapter 8 Removal and Replacement Procedures Sma...

Page 213: ...of the processor and install the heat sink atop the processor 5 Go to step 7 6 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 7 Secure the heat sink to the system board and system board tray CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink...

Page 214: ... an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 163 2 Remove the access panel Access Panel on page 164 3 Rotate the drive cage up and disconnect the power cables from all of the drives ...

Page 215: ...er supply straight up and out of the chassis Figure 8 38 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Supply 203 ...

Page 216: ... Expansion cards Expansion Card on page 172 Heat sink Heat sink on page 197 Processor Processor on page 198 4 Remove the baffle from the chassis Fan duct on page 190 5 Remove the fan from the chassis Front Fan Assembly on page 191 6 Rotate the drive cage to its upright position 7 Rotate the power supply to its full upright position 8 Disconnect all data and power cables from the system board 9 Dis...

Page 217: ...al number in the BIOS CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not...

Page 218: ...hat its right side is facing down and place the computer in the optional stand Figure 8 40 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the com...

Page 219: ... any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before serv...

Page 220: ...07 2 If the computer is on a stand remove the computer from the stand and lay the computer down 3 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the rear of the computer then lift it off 2 Figure 9 1 Removing the Computer Access Panel To install the access panel reverse the removal procedure 208 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT...

Page 221: ...ly Preparation for Disassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 9 2 Removing the front bezel To install the front bezel reverse the removal procedure Front Bezel 209 ...

Page 222: ...ny external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove the black screw on the ...

Page 223: ...nt bezel in place Figure 9 4 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 211 ...

Page 224: ...nk 1 Remove the computer access panel Access Panel on page 208 2 Remove the front bezel Front Bezel on page 209 3 To remove the bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer left edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 9 5 Removing a bezel blank 212 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT...

Page 225: ...Board Label Color Component 1 SATA 3 0 SATA1 light blue Optical Drive 2 Power SATA PWR1 white Optical Drive 3 Mobile PCI Express Module MXM black Graphics Card 4 Hood Sensor HSENSE white Hood Sensor 5 USB MEDIA black SD Media Card Reader 6 Mini PCI Express x1 X1PCIEXP1 black Expansion Card for example WLAN card 7 Mini SATA mSATA white Ultra Small SSD System Board Connections 213 ...

Page 226: ...not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the SODIMM or invoke system malfunction For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing...

Page 227: ... in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channe...

Page 228: ...the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 66 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for ...

Page 229: ...only one way Match the notch on the module with the tab on the memory socket 6 Replace the access panel 7 If the computer was on a stand replace the stand 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additional memory when you turn on the computer Me...

Page 230: ...isassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 4 Lift the fan straight up and out of the chassis Figure 9 10 Removing the front fan To install the front fan reverse the removal procedure 218 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 231: ...mputer for disassembly Preparation for Disassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Remove the front bezel Front Bezel on page 209 4 Disconnect the cables on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel...

Page 232: ...e release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Figure 9 12 Aligning the release latch 220 Chapter 9 Remov...

Page 233: ...fer to Preparing the New Optical Drive on page 220 3 With the back of the optical drive facing the computer and the release latch on the inner side of the drive align the drive with the opening in the front bezel 4 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cable to the rear of the drive 2 Figure 9 13 Installing the optical...

Page 234: ...olid State Drive SSD SATA 2 0 661841 001 24 GB Solid State Drive SSD SATA 683306 001 NOTE The Ultra Slim Desktop supports only 2 5 inch Serial ATA SATA internal hard drives Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The 2 5 inch hard drive is enclosed in a carrier under the optical drive 1 Prepare...

Page 235: ...de of the hard drive carrier 1 then rotate the carrier handle to the right 2 Figure 9 14 Unlocking the hard drive carrier 5 Lift the hard drive carrier straight up and out of the chassis Figure 9 15 Removing the hard drive carrier Hard Drive 223 ...

Page 236: ...ier Figure 9 16 Removing the guide screws 7 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Figure 9 17 Removing the hard drive from the carrier 224 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 237: ...he circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier Doing so can cause irreparable damage to the hard drive Figure 9 18 Sliding the hard drive into the carrier 9 Set the hard drive down into the bottom of the carrier 1 then replace the four guide screws on the sides of the carrier to secure the drive in...

Page 238: ...e optical drive and reconnect the cable on the back of the optical drive 12 Replace the computer access panel 13 If the computer was on a stand replace the stand 14 Reconnect the power cord and turn on the computer 15 Lock any security devices that were disengaged when the computer cover or access panel was removed NOTE No configuration of the SATA hard drive is necessary the computer automaticall...

Page 239: ...computer access panel Access Panel on page 208 3 Remove the optical drive Removing the Optical Drive on page 219 4 Remove the hard drive Hard Drive on page 222 5 Remove the two Torx screws that secure the rail to the chassis 1 lift the tab 2 on the rail slide the rail toward the rear of the unit 3 and then pull the rail up and out of the chassis Figure 9 21 Removing the optical drive rail To insta...

Page 240: ...l Front Bezel on page 209 4 Remove the optical drive Removing the Optical Drive on page 219 5 Remove the hard drive Hard Drive on page 222 6 Remove the optical drive rail Optical Drive Rail on page 227 7 Disconnect the cable from the system board connector labeled MEDIA 8 On the outside of the chassis remove the one Torx screw that secures the card reader to the chassis Figure 9 22 Removing the ca...

Page 241: ...r away from the front of the chassis while threading the cable through the slot in the front of the chassis Figure 9 23 Removing the card reader To install the card reader reverse the removal procedure Card Reader 229 ...

Page 242: ...uter access panel Access Panel on page 208 3 Remove the front bezel Front Bezel on page 209 4 Disconnect the speaker cable from the white system board connector labeled SPKR 5 On the outside of the chassis remove the two Torx T8 screws that secure the speaker to the chassis 1 and then from the inside of the chassis slide the speaker up to remove it 2 Figure 9 24 Removing the speaker To install the...

Page 243: ...n top of the optical drive to access the front bezel release tabs You do not need to disconnect the fan cable from the system board 4 Loosen the four Torx T15 screws that secure the heat sink to the system board and then lift the heat sink from the system board Figure 9 25 Loosening the heat sink screws CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to...

Page 244: ...of the heat sink and apply the thermal grease provided in the spares kit to the top of the processor 2 Position the heat sink atop the processor 3 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 4 Secure the heat sink to the system board and system board tray with the 4 captive screws CAUTION Heat sink retaining s...

Page 245: ...0 3 3 GHz 3 MB L3 cache 638629 001 Intel Pentium processors G870 3 0 GHz 3 MB L3 cache 691936 001 G860 3 0 GHz 3 MB L3 cache 665123 001 G640 2 8 GHz 3 MB L3 cache 691935 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Remove the heat sink Heat sink on page 231 4 Rotate the processor locking lever to it...

Page 246: ...are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 9 27 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 234 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 247: ...ion atop the processor 6 Secure the heat sink to the system board and system board tray with the 4 captive screws CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After ...

Page 248: ...optical drive Removing the Optical Drive on page 219 4 Remove the hard drive Hard Drive on page 222 5 Remove the optical drive rail Optical Drive Rail on page 227 6 Remove the heat sink Heat sink on page 231 7 Disconnect the two antenna cables from the connectors on the module 1 8 Remove the two Torx T5 screws 2 that secure the module to the system board Figure 9 29 Removing the WLAN module 236 Ch...

Page 249: ...3 and then remove the module from the connector by pulling it away at an angle 4 Figure 9 30 Removing the WLAN module To install the WLAN module reverse the removal procedure Make sure the antenna cables are correctly routed WLAN Module 237 ...

Page 250: ...od sensor cable from the white system board connector labeled HSENSE 1 and remove the cable from the white clip mounted on the inside chassis wall 5 Slide the hood sensor into the chassis to remove it from its slot 2 Disengaging the hood sensor from the chassis may require use of a screwdriver or similar tool Figure 9 31 Removing the hood sensor To install the hood sensor reverse the removal proce...

Page 251: ... page 214 4 Remove the front fan Front Fan on page 218 5 Remove the optical drive Removing the Optical Drive on page 219 6 Remove the hard drive Hard Drive on page 222 7 Remove the optical drive rail Optical Drive Rail on page 227 8 Remove the hood sensor Hood Sensor on page 238 9 Remove the two Torx T8 screws 1 that secure the graphics board to the system board rotate the board upward to a 45 deg...

Page 252: ...ptive Torx screws that secure the heat sink from the graphics board and then lift the heat sink from the graphics board Figure 9 33 Graphics board heat sink screws NOTE When replacing the system board you must also change the chassis serial number in the BIOS 240 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 253: ...d to prevent damaging it 1 Prepare the computer for disassembly Preparation for Disassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Remove the memory modules Memory on page 214 4 Remove the front fan Front Fan on page 218 5 Remove the optical drive Removing the Optical Drive on page 219 6 Remove the hard drive Hard Drive on page 222 7 Remove the optical drive rail...

Page 254: ... the front of the unit until the rear connectors are clear of their slots in the chassis 2 14 Lift the rear of the system board until it clears the chassis and then remove the system board from the chassis 3 Figure 9 36 Removing the system board To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS ...

Page 255: ...anel Access Panel on page 208 3 Remove the optical drive Removing the Optical Drive on page 219 4 Remove the front fan Front Fan on page 218 5 Remove the hard drive Hard Drive on page 222 6 Remove the optical drive rail Optical Drive Rail on page 227 7 Remove the heat sink Heat sink on page 231 8 Remove the system board System Board on page 241 9 From the outside of the chassis remove the four Phi...

Page 256: ...antennas 1 Prepare the computer for disassembly Preparation for Disassembly on page 207 2 Remove the computer access panel Access Panel on page 208 3 Remove the optical drive Removing the Optical Drive on page 219 4 Remove the front fan Front Fan on page 218 5 Remove the hard drive Hard Drive on page 222 6 Remove the optical drive rail Optical Drive Rail on page 227 7 Remove the heat sink Heat sin...

Page 257: ...39 Removing the front antenna inside 11 From the outside of the front of the chassis remove the two Torx T8 screws 1 that secure the antenna to the chassis 12 Pull the antenna out of the clips on the front of the chassis 2 and then pull the antenna out of the hole it routes through 3 Figure 9 40 Removing the front antenna outside Antennas 245 ...

Page 258: ...ached to the side of the chassis Figure 9 41 Removing the rear antenna inside 14 From the outside of the rear of the chassis remove the two Torx T8 screws that secure the antenna to the chassis Figure 9 42 Removing the rear antenna outside 246 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 259: ...15 Pull the antenna through the hole it routes through Figure 9 43 Removing the rear antenna To install the rear fan reverse the removal procedure Antennas 247 ...

Page 260: ...ct the external equipment plug the power cord into a power outlet and turn the computer on 4 Lock any security devices that were disengaged when the computer cover or access panel was removed To change from the tower configuration to the desktop configuration reverse the previous steps NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or ...

Page 261: ...into the slots on the rear of the chassis then slide the cover to the right to secure it in place 2 Figure 9 45 Installing a Port Cover NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever b...

Page 262: ...ly WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer 250 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 263: ...opriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 16 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer t...

Page 264: ... restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the compu...

Page 265: ...ing a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models...

Page 266: ...r will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 267: ...or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Poor performance Cause Solution Processor...

Page 268: ...plications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially ...

Page 269: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 270: ...cally and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the pr...

Page 271: ...evice is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Repla...

Page 272: ...rer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installatio...

Page 273: ...hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure ...

Page 274: ...1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again 262 Chapter 10 Troubleshooting Without Diagnostics ...

Page 275: ... make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a sa...

Page 276: ...not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the co...

Page 277: ... state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor conne...

Page 278: ...f applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Mo...

Page 279: ...n close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button ...

Page 280: ...hts When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup ...

Page 281: ...ist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the ...

Page 282: ...rnal speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is ...

Page 283: ...ution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value The...

Page 284: ... it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you ...

Page 285: ...s may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving Printer Problems 273 ...

Page 286: ...are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and condition...

Page 287: ...he computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume ...

Page 288: ...al device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configura...

Page 289: ...ry is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIM...

Page 290: ... Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3...

Page 291: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Page 292: ...led The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board wa...

Page 293: ...ins the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME s...

Page 294: ...g POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You h...

Page 295: ...ssor does not support a feature previously enabled on this system 1 Install a TXT Trusted Execution Technology capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optiona...

Page 296: ...e problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer...

Page 297: ...s listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c s...

Page 298: ...e device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options...

Page 299: ...t the USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact yo...

Page 300: ...ptions 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete bu...

Page 301: ...ting system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error ...

Page 302: ... use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to us...

Page 303: ...u visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance Contacting Customer Support 291 ...

Page 304: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 305: ...and Resetting CMOS on page 305 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PX...

Page 306: ...1 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD informat...

Page 307: ...h the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis r...

Page 308: ...n detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external an...

Page 309: ... on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each lis...

Page 310: ... power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the o...

Page 311: ... firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been ...

Page 312: ... system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME...

Page 313: ...lied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED...

Page 314: ... installed not an indicator of bad processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hoo...

Page 315: ...en times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on ba...

Page 316: ...shing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the po...

Page 317: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 318: ...nts to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of s...

Page 319: ...t the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equi...

Page 320: ...s see the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Com...

Page 321: ...ced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule sup...

Page 322: ... device 1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download incl...

Page 323: ...so set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next a...

Page 324: ...AUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 314 If the computer is working and Windows 7 is responding use these steps to perform a Syste...

Page 325: ...therwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs or a USB flas...

Page 326: ...ow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection...

Page 327: ...use 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select ...

Page 328: ...r initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs T...

Page 329: ...at the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer or From the Start screen type c and then select Computer NOTE If the Windows...

Page 330: ... to select the System Recovery option 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 operating system media completely erases hard drive co...

Page 331: ...ic electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling...

Page 332: ...on Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Figure A 2 Removing and Replacing a Coin...

Page 333: ... replaced use the following steps to complete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the computer access panel was removed 321 ...

Page 334: ...place a drive in the carrier NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure B 1 Removing the Carrier ...

Page 335: ...thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure B 2 Removing the Thermal Sensor 4 Remove the four screws from the bottom of the hard drive carrier Figure B 3 Removing the Security Screws 323 ...

Page 336: ...w hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure B 5 Replacing the Hard Drive 324 Appendix B Removing and Replacing a Removable 3 5 inch SATA Hard Drive ...

Page 337: ...ely in place Figure B 6 Replacing the Security Screws 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Figure B 7 Replacing the Thermal Sensor 325 ...

Page 338: ...er in place 2 Figure B 8 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 326 Appendix B Removing and Replacing a Removable 3 5 inch SATA Hard Drive ...

Page 339: ...will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obt...

Page 340: ... computer for disassembly 2 Use the Smart Cover FailSafe Key to remove the two tamper proof screws that secure the Smart Cover Lock to the chassis Figure C 1 Removing the Smart Cover Lock Screws from the Convertible Minitower Figure C 2 Removing the Smart Cover Lock Screws from the Microtower 328 Appendix C Unlocking the Smart Cover Lock ...

Page 341: ...er Lock Screws from the Small Form Factor You can now remove the access panel To reattach the Smart Cover Lock secure the lock in place with the tamper proof screws Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 329 ...

Page 342: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 343: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 344: ...rated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Suppl...

Page 345: ...maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity non...

Page 346: ...ower factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 334 Appendix E Specifications ...

Page 347: ...ative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency High Efficiency 240W active PFC 240W active PFC 87 90...

Page 348: ... C 50 F Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 28 C 82 4 F max wet bulb Nonoperating 38 7 C 101 66 F max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3 048 m 9 144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line...

Page 349: ... part number 33 42 51 59 antenna spare part number 35 44 53 61 antennas USDT spare part number 244 audible codes 301 audio problems 270 B Backup and Restore 316 battery disposal 72 battery replacement 319 beep codes 301 bezel blank spare part number 80 127 bezel blank USDT spare part number 58 spare part numbers 63 booting options Full Boot 292 Quick Boot 292 C cable management 73 cable pinouts SA...

Page 350: ...yPort cable spare part number 36 46 55 DisplayPort cable not illustrated spare part number 33 43 51 59 DMS 59 to dual VGA cable spare part number 36 46 55 DMS 59 to dual VGA cable not illustrated spare part number 33 42 51 drives CMT cable connections 95 CMT installation 95 CMT locations 90 connecting cables 89 installing 89 MT cable connections 138 MT installation 138 MT locations 140 SFF cable c...

Page 351: ...t 105 front I O panel USDT spare part number 61 front I O power switch assembly SFF removal and replacement 194 front panel components CMT 3 MT 4 SFF 5 USDT 6 front panel problems 287 front USB panel MT removal and replacement 149 G general problems 254 graphics board USDT removal and replacement 239 graphics card spare part number 36 45 54 grommet hard drive isolation spare part number 34 44 53 6...

Page 352: ...number 214 memory modules spare part number 32 38 41 47 48 49 57 59 64 memory problems 281 monitor problems 265 mouse cleaning 71 mouse problems 274 mouse spare part number 34 35 44 53 61 MT access panel spare part number 40 47 disassembly preparation 122 fan sink spare part number 47 fan with guard spare part number 43 fan spare part number 47 fan baffle assembly removal and replacement 147 front...

Page 353: ...are part number 52 printer port spare part number 43 printer problems 272 problems audio 270 CD ROM or DVD 283 flash drive 285 front panel 287 general 254 hard drive 260 hardware installation 276 Internet access 287 keyboard 274 Media Card Reader 263 memory 281 monitor 265 mouse 274 network 278 power 258 printer 272 processor 283 software 289 processor CMT removal and replacement 112 MT removal an...

Page 354: ...are part number 33 38 SATA hard drive cable MT spare part number 42 47 SATA optical drive cable CMT spare part number 33 38 SATA optical drive cable MT spare part number 42 47 screws correct size 71 security CMT front bezel 78 MT front bezel 125 SFF front bezel 166 Smart Cover Lock 327 USDT front bezel 210 serial number locations 11 serial port expansion spare part number 37 47 56 serial port spar...

Page 355: ... tamper proof screws tool 71 temperature control 69 tools servicing 71 Torx T15 screwdriver 71 tower configuration 248 tower conversion CMT 119 tower orientation 206 U unlocking access panel 327 USB powered speakers spare part number 34 37 44 46 53 55 61 63 USDT AC adapter spare part number 58 64 access panel removal and replacement 208 access panel spare part number 58 64 card reader removal and ...

Page 356: ...Windows 8 operating system DVD 318 WLAN module USDT removal and replacement 236 USDT spare part number 236 344 Index ...

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HP Elite 8300 Series Convertible Minitower, Maintenance And Service Manual

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