Troubleshooting Guide
www.hp.com
2–3
Troubleshooting
■
Remove any hardware that was recently added to your system.
■
Remove any software that was recently installed.
■
Run the
Restore Plus!
CD.
Ä
CAUTION:
Running the
Restore Plus!
CD will erase all data on the hard
drive.
✎
For sales information and warranty upgrades (HP Care Pack
Services), call your local authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software,
see the following list of general suggestions before taking further
action:
■
Check that the computer and monitor are plugged into a working
electrical outlet.
■
Check to see that the computer is turned on and the green power
light is on.
■
Check to see that the monitor is turned on and the green monitor
light is on.
■
Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■
Press and hold any key. If the system beeps, the keyboard should
be operating correctly.
■
Check all cable connections for loose connections or incorrect
connections.
■
Wake the computer by pressing any key on the keyboard or
pressing the power button. If the system remains in standby
mode, shut down the computer by pressing and holding the power
button for at least four seconds then press the power button again
to restart the computer. If the system will not shut down, unplug
the power cord, wait a few seconds, then plug it in again. The
