HP dx2310 - Microtower PC Page 10 Troubleshooting Manual Download | Manualshive

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Troubleshooting Guide

www.hp.com

1–7

Computer Diagnostic Features

Downloading the Latest Version of HP Insight Diagnostics

1. Go to

www.hp.com

.

2. Click the

Software & Driver Downloads

link.

3. Click the

Download drivers and software

radio button.

4. Enter your product number (for example, dx2100) in the text box

and press the

Enter

key.

5. Select your specific computer model

6. Select your OS.

7. Click the

Diagnostic

link.

8. Locate

HP Insight Diagnostics

and click

Download

.

✎

The download includes instructions on how to create the
bootable CD.

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Summary of Contents for dx2310 - Microtower PC

Page 1: ...s Desktops dx2310 dx2318 Microtowers Models Document Part Number 480673 001 February 2008 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems ...

Page 2: ...echnical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Å WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or ...

Page 3: ... and Printing Information in HP Insight Diagnostics 1 6 Downloading the Latest Version of HP Insight Diagnostics 1 7 2 Troubleshooting Safety and Comfort 2 1 Before You Call for Technical Support 2 1 Helpful Hints 2 3 Solving General Problems 2 5 Solving Hardware Installation Problems 2 9 Interpreting Diagnostic Lights and Audible Codes 2 10 Restoring the Software 2 13 Contacting Customer Support ...

Page 4: ...f the computer From the Survey tab there is access to several categories of information about the computer Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key Use HP Insight Diagnostics to determine if all the devices installed on the comp...

Page 5: ...optical drive before booting to the hard drive Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information 4 When prompted press the Y key if you want to operate in Safe mode or any other key if you want to operate in Regular mode Regular mode is the default mode if no keys are pressed within the specified time frame If the screen remains blank after ...

Page 6: ...r and processor information Communication Shows information about the computer parallel LPT and serial COM port settings plus USB and network controller information Graphics Shows information about the graphics controller of the computer Input Devices Shows information about the keyboard mouse and other input devices connected to the computer Memory Shows information about all memory in the comput...

Page 7: ...s to choose from Quick Test Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode Complete Test Provides a predetermined script where each hardware component is fully tested There are more tests available in the Interactive mode but these require user intervention Custom Test Provides the mo...

Page 8: ... the Log tab and click the Error Log to display more detailed information and recommended actions Status Tab The Status tab displays the status of the selected tests The type of test executed Quick Complete or Custom is also displayed The main progress bar displays the percent complete of the current set of tests While testing is in progress a Cancel Testing button is displayed for use if you want...

Page 9: ...nt is the number of times the test has failed The Error Code provides a numerical code for the failure The error codes are defined in the Help tab The Clear Error Log button will clear the contents of the Error Log Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette You can not save to the ...

Page 10: ...Driver Downloads link 3 Click the Download drivers and software radio button 4 Enter your product number for example dx2100 in the text box and press the Enter key 5 Select your specific computer model 6 Select your OS 7 Click the Diagnostic link 8 Locate HP Insight Diagnostics and click Download The download includes instructions on how to create the bootable CD ...

Page 11: ...g for technical support Run the diagnostics utility Refer to Chapter 1 Computer Diagnostic Features for more information Run the Drive Protection System DPS Self Test in Computer Setup Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information The Drive Protection System DPS Self Test software is available on some models only Check the Power LED on t...

Page 12: ...ng system and factory installed software Ä CAUTION Running the Restore Plus CD will erase all data on the hard drive To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at www hp co...

Page 13: ...working electrical outlet Check to see that the computer is turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps the keyboard should be operating correctly Check all cable connections for loose connections or ...

Page 14: ...SB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources installed and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor co...

Page 15: ... switched to the correct voltage 115V or 230V Select the proper AC voltage using the slide switch A defective PCI card has been installed Remove any expansion board that was just installed Drive data or power supply cables may not be properly connected Reseat drive data and power supply cables The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot environment Let ...

Page 16: ... reset the Date and Time Properties in the Control Panel Computer Setup can also be used to update the RTC date and time If the problem persists replace the RTC battery See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key The Num...

Page 17: ...free up memory 2 Add more memory Some software applications especially games are stressful on the graphics subsystem 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the...

Page 18: ...therwise the computer will shut down and you will lose any unsaved data You are using a fixed sync monitor and it will not sync at the resolution chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen The VGA BNC selector switch on the monitor some models is not properly set Set the selector switch to agree with the cable connection Bad monitor Try a diff...

Page 19: ...onnected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device w...

Page 20: ...ecommended actions in the following table are listed in the order in which they should be performed Replace the system board or power supply only as the last resort Computer will not start Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location 1 Review the documentation that came with the system to determine if you are using the correct memory modules ...

Page 21: ...plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service provider Red Power LED flashes five times one every second followed by a 2 second pause Also 5 simultaneous beeps will be heard 5 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time t...

Page 22: ...me until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected...

Page 23: ... has been removed Make sure that any system access was authorized and press F1 to continue Continu ous beepfor 5 seconds 1 Make sure that the Chassis side cover is closed if not fix it as directed in the assembling guide 2 Ensure that any system access was authorized check all the hardware ensuring that no hardware has been changed or removed Then enter the BIOS setup by pressing F10 then select H...

Page 24: ... reseller or dealer near you visit www hp com If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Worldwide Telephone Numbers Guide on the Documentation and Diagnostics CD for technical assistance ...

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