HP Dv7-2040us - Pavilion Entertainment - Core 2 Quad GHz User Manual Download Page 34 | Manualshive

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A CD, DVD, or BD does not play automatically

1.

Click

Start

>

Control Panel

>

Play CDs or other media automatically

.

2.

Confirm that the

Use AutoPlay for all media and devices

check box is selected.

3.

Click

Save

.

A disc should now start automatically when it is inserted into the optical drive.

30

Chapter 8 Troubleshooting

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Summary of Contents for Dv7-2040us - Pavilion Entertainment - Core 2 Quad GHz

Page 1: ...Drives User Guide ...

Page 2: ...anties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2009 Document Part Number 512507 001 Product notice This user guide describes features that...

Page 3: ... 8 Changing DVD region settings 9 Observing the copyright warning 10 Copying a CD or DVD 11 Creating burning a CD or DVD 12 Removing a CD DVD or BD 13 3 Using external drives 4 Using HP ProtectSmart Hard Drive Protection Identifying HP ProtectSmart Hard Drive Protection status 16 Managing power with a parked hard drive 17 Using HP ProtectSmart Hard Drive Protection software 18 5 Improving hard dri...

Page 4: ...CD DVD or BD drive 28 A CD DVD or BD does not play 29 A CD DVD or BD does not play automatically 30 The process of burning a CD or DVD does not begin or it stops before completion 31 A DVD or BD playing in Windows Media Player produces no sound or display 32 A device driver must be reinstalled 33 Obtaining Microsoft device drivers 33 Obtaining HP device drivers 33 Index 35 iv ...

Page 5: ...on turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive select models only is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before ...

Page 6: ...mputer Identify what kind of device is installed in your computer to see its capabilities The optical drive allows you to read data discs play music and watch movies If your computer includes a Blu ray Disc ROM Drive then you can also watch high definition video from disc 2 Chapter 2 Using an optical drive ...

Page 7: ...f the following types of drives LightScribe DVD RW R and CD RW Combo drive with Double Layer DL support Blu ray Disc ROM Drive with LightScribe SuperMulti DVD R RW Double Layer DL support Blu ray Disc ROM Drive with SuperMulti DVD R RW Double Layer DL support NOTE Some of the drives listed above may not be supported by your computer Identifying the installed optical drive 3 ...

Page 8: ...l drives Some optical drives can also write to optical discs as described in the following table Optical drive type Write to CD RW Write to DVD RW R Write to DVD RW DL Write label to LightScribe CD or DVD RW R SuperMulti LightScribe DVD RW and CD RW Combo with DL support Yes Yes Yes Yes Blu ray Disc ROM with LightScribe SuperMulti DVD R RW with DL support Yes Yes Yes Yes Blu ray Disc ROM with Supe...

Page 9: ... is recorded it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD...

Page 10: ...tore 50 GB almost 6 times the storage capacity of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts of data High definition video playback and storage Video games NOTE As Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless play...

Page 11: ...t fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content NOTE For best results be sure that your AC adapt...

Page 12: ...se AutoPlay for all media and devices check box is selected 3 Click Choose a default and then select one of the available options for each media type listed NOTE Choose HP MediaSmart to play DVDs 4 Click Save NOTE For more information about AutoPlay refer to Help and Support 8 Chapter 2 Using an optical drive ...

Page 13: ...ning is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settin...

Page 14: ... on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to ...

Page 15: ...Click Copy at the bottom right of the screen Creator Basic reads the source disc and copies the data to a temporary folder on your hard drive 4 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created ejects automatically Copying a CD or DVD 11 ...

Page 16: ... an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank CD or DVD into the optical drive 3 Select Start All Programs and then select the name of the software you want to use NOTE...

Page 17: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing a CD DVD or BD 13 ...

Page 18: ...D RW and CD RW Combo Drive NOTE For more information about required software and drivers or to learn which computer port to use refer to the manufacturer s instructions To connect an external drive to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered drive be sure that the AC power cord is unplugged 1 Connect the drive to the computer 2 If you are connect...

Page 19: ...osed while the computer is running on battery power A short time after the end of one of these events HP ProtectSmart Hard Drive Protection returns the hard drive to normal operation NOTE A hard drive in the hard drive bay is protected by HP ProtectSmart Hard Drive Protection Hard drives connected to USB ports are not protected by HP ProtectSmart Hard Drive Protection For more information refer to...

Page 20: ...rive icon If the software is disabled a white diagonal line is superimposed over the hard drive icon If the drive is parked a yellow moon is superimposed over the hard drive icon NOTE The icon in the Mobility Center may not show the most up to date status for the drive For immediate updates after a change in status enable the notification area icon To enable the notification area icon 1 Select Sta...

Page 21: ...described in the following Note NOTE If the computer is running on battery power and reaches a critical battery level HP ProtectSmart Hard Drive Protection allows the computer to initiate Hibernation The computer will not activate battery alarms set on the Alarms tab in Power Options properties Before you move the computer HP recommends that you either shut it down or initiate Sleep or Hibernation...

Page 22: ... Additionally members of an Administrator group can change the privileges for non Administrator users Determine whether a drive in the system is supported To open the software and change settings follow these steps 1 In Mobility Center click the hard drive icon to open the HP ProtectSmart Hard Drive Protection window or Select Start Control Panel Hardware and Sound HP ProtectSmart Hard Drive Prote...

Page 23: ...onthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Click Defragment now NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or ...

Page 24: ...own the computer through the operating system NOTE The cover of the primary hard drive bay is marked with a 1 and the cover of the secondary hard drive bay is marked with a 2 To remove the primary hard drive 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external hardware devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the compu...

Page 25: ...tab 2 on the left side of the hard drive lift the hard drive to a 45 degree angle and then remove the hard drive 3 from the computer To install the primary hard drive 1 Insert the hard drive into the hard drive bay 1 2 Using the tab 2 on the hard drive pull it to the right so that the rubber spacers tuck into the openings on the right side of the hard drive bay 21 ...

Page 26: ...e hard drive connector on the system board 4 Align the tabs on the hard drive cover with the notches on the computer 1 5 Close the cover 2 6 Tighten the hard drive cover screws 3 22 Chapter 6 Replacing a drive in the primary hard drive bay ...

Page 27: ...ernation turn the computer on by pressing the power button Then shut down the computer through the operating system NOTE The cover of the primary hard drive bay is marked with a 1 and the cover of the secondary hard drive bay is marked with a 2 To remove a drive from the secondary hard drive bay 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external hardware devi...

Page 28: ...ift the hard drive to a 45 degree angle and then remove the hard drive 3 from the computer To install a drive in the secondary hard drive bay 1 Insert the hard drive into the hard drive bay 1 2 Using the tab 2 on the hard drive pull it to the right so that the rubber spacers tuck into the openings on the right side of the hard drive bay 24 Chapter 7 Replacing a drive in the secondary hard drive ba...

Page 29: ...rd drive cable 3 to the hard drive connector on the system board 4 Align the tabs on the hard drive cover with the notches on the computer 1 5 Close the cover 2 6 Tighten the secondary hard drive bay cover screws 3 25 ...

Page 30: ...8 Troubleshooting The following sections describe several common issues and resolutions 26 Chapter 8 Troubleshooting ...

Page 31: ...then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case The optical disc tray does not open f...

Page 32: ... Click Start and type device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing If the drive is not listed inst...

Page 33: ...f the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off printers and scanners and unplug cameras and portable handheld devices Disconnecting these Plug and...

Page 34: ...t Control Panel Play CDs or other media automatically 2 Confirm that the Use AutoPlay for all media and devices check box is selected 3 Click Save A disc should now start automatically when it is inserted into the optical drive 30 Chapter 8 Troubleshooting ...

Page 35: ...mation about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager The process of burnin...

Page 36: ...g in Windows Media Player produces no sound or display Use MediaSmart to play a DVD or BD MediaSmart is installed on the computer and is also available from the HP Web site at http www hp com 32 Chapter 8 Troubleshooting ...

Page 37: ...anager if necessary and then verify that the drivers are once again listed 8 Try running your program again If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following sections Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft Update This Windo...

Page 38: ...box press enter and follow the instructions provided Proceed to step 6 3 Click your specific product from the models listed 4 Click the Windows Vista operating system 5 When the list of drivers is displayed click an updated driver to open a window containing additional information 6 Click Install now to install the updated driver without downloading the file or Click Download only to save the file...

Page 39: ...g 12 31 changing region setting 9 copying 11 playing 7 removing 13 DVD drive 2 14 DVD region settings 9 E external drive 14 H hard drive external 14 HP ProtectSmart Hard Drive Protection 15 primary installing 21 secondary installing 24 HP ProtectSmart Hard Drive Protection 15 L light drive 16 M maintenance Disk Cleanup 19 Disk Defragmenter 19 O optical disc playing 7 removing 13 optical drive 2 14...

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