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HP dv6000z - Pavilion RD167-3 15.4" Notebook, Quick Reference

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HP dv6000z - Pavilion RD167-3 15.4

Quick Reference

3–1

3

Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the 

troubleshooting steps below:

1. Refer to “Quick troubleshooting,” next in this chapter.

2. Access additional information about the computer and 

Web site links through Help and Support. Select 

Start > 

Help and Support

.

✎

Although many checkup and repair tools require an 

Internet connection, other tools can help you fix a 

problem when the computer is offline.

3. For further assistance, contact technical support by 

selecting 

Start > Help and Support > Contact support

.

Quick troubleshooting

The computer is unable to start up

To turn on the computer, press the power button. When the 

computer is turned on, the power lights are turned on.
If the computer and the power lights are not turned on when 

you press the power button, adequate power may not be 

available to the computer.
The suggestions below may help you determine the reason 

the computer will not start up:

■

If the computer is plugged into an AC outlet, be sure that 

the AC outlet is providing adequate power by plugging 

another electrical device into the outlet.

441259-001.book  Page 1  Wednesday, February 14, 2007  9:21 AM

Summary of Contents for dv6000z - Pavilion RD167-3 15.4" Notebook

Page 1: ...Quick Reference HP Pavilion Entertainment PC Document Part Number 441259 001 April 2007 441259 001 book Page i Wednesday February 14 2007 9 21 AM ...

Page 2: ... and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Quick Reference HP Pavilion Entertainment PC First Edition April 2007 Document Part Number 441259 001 441259 001 book Page ii Wednesday ...

Page 3: ...mputer safely 2 3 Connecting to the Internet 2 4 Choosing the type of Internet access available 2 4 Choosing an ISP 2 5 Installing additional software and hardware 2 6 Updating the software installed on the computer 2 7 Turning off the computer correctly 2 7 3 Troubleshooting Troubleshooting resources 3 1 Quick troubleshooting 3 1 The computer is unable to start up 3 1 The computer screen is blank...

Page 4: ...re programs and drivers 4 5 Reinstalling a preinstalled program or driver 4 6 Reinstalling a program from a disc 4 7 Performing a recovery 4 7 Recovering from the recovery discs 4 7 Recovering from the partition on the hard drive 4 8 Deleting the recovery partition on the hard drive 4 8 Updating reinstalled software 4 9 A Using the optical drive Inserting an optical disc A 1 Removing an optical di...

Page 5: ...Quick Reference v Contents C Routine care Cleaning the display C 1 Cleaning the TouchPad and keyboard C 1 Traveling and shipping C 2 Index 441259 001 book Page v Wednesday February 14 2007 9 21 AM ...

Page 6: ...441259 001 book Page vi Wednesday February 14 2007 9 21 AM ...

Page 7: ...nstalled software hardware components and specifications How to help safeguard your computer How to get the best performance from the battery How to set up a wireless network Links to community forums of IT experts Finding the user guides User guides regulatory and safety notices and other information resources about using the computer are available through Help and Support To access the user guid...

Page 8: ... as online Help files or on the manufacturer s Web site To see a list of hardware installed on the computer 1 Select Start Computer System properties 2 In the left pane click Device Manager You can modify your device configurations using Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for ...

Page 9: ... surge unsafe operation or system failure Protecting the computer from viruses When you use the computer for e mail network or Internet access you expose it to computer viruses that can disable the operating system applications or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair damage they have caused To provide ongoin...

Page 10: ...for unauthorized persons to obtain information about you or your computer To optimize the privacy protection features Keep the operating system and software updated Many software applications contain security enhancements Use a firewall A firewall is software that monitors incoming traffic on the computer Some firewalls also monitor outgoing traffic To check the status of the firewall select Start...

Page 11: ... reduce the risk of serious injury read the Safety and Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety and Comfort Guide also provides important electrical and mechanical safety information This guide is available on the Web at http www hp com ergo and in Help and Support To access this document select Start Help and Suppo...

Page 12: ... that allows you to connect to the Internet The following sections of this guide give more information about these tasks Choosing the type of Internet connection you want such as broadband wireless or dial up and connecting to the hardware Choosing an Internet service provider ISP Internet hardware and software features vary depending on computer model and your location Choosing the type of Intern...

Page 13: ...ng software features to help you set up a new Internet account or configure the computer to use an existing account Easy Internet Sign up available in some locations ISP provided icons available in some locations Windows Connect to the Internet Wizard available in all locations Using Easy Internet Sign up If the Easy Internet Sign up utility is supported in the country in which you purchased the c...

Page 14: ...ith an ISP If you have a disc from an ISP If you do not have an Internet account and would like to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address and POP3 and SMTP settings To access the Windows Connect to the Internet Wi...

Page 15: ...re included with the computer may have been released since the computer left the factory Some updates may affect the way the computer responds to optional software or external devices Many updates provide security enhancements Update the operating system and other software provided on the computer as soon as the computer is connected to the Internet To access update links for the operating system ...

Page 16: ...vided ÄCAUTION Emergency shutdown procedures result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power button for at least 5 seconds Disconnect the computer from external power and remove the battery 441259 001 book Page 8 Wednesday February 14 2007 9 21 AM ...

Page 17: ... contact technical support by selecting Start Help and Support Contact support Quick troubleshooting The computer is unable to start up To turn on the computer press the power button When the computer is turned on the power lights are turned on If the computer and the power lights are not turned on when you press the power button adequate power may not be available to the computer The suggestions ...

Page 18: ...art the computer and allow the battery to charge The computer screen is blank If you have not turned off the computer but the screen is blank one or more of the following may be the cause The computer may be in the Sleep state or in Hibernation The computer may not be set to display the image on the computer screen The display switch may not be functioning properly The suggestions below may help y...

Page 19: ...by clicking Start clicking the arrow next to the Lock button and then clicking Restart If you cannot restart the computer using this procedure refer to the next section The computer is turned on but not responding Run a virus scan For information about using the antivirus resources on the computer refer to Protecting the computer from viruses in Chapter 2 The computer is turned on but not respondi...

Page 20: ...verheating because a vent is blocked Ä To prevent overheating do not obstruct vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining printer or a soft surface such as pillows or thick rugs or clothing to block airflow If you suspect that the computer is overheating allow the computer to cool to room temperature Then be sure to keep all vents free ...

Page 21: ...ation about updating drivers select Start Help and Support The home wireless network connection is not working If a home wireless network connection is not working as expected follow these suggestions Be sure that the wireless device is turned on and the wireless light on the computer is blue If the light is amber slide the wireless switch to turn on the wireless device Be sure that the computer w...

Page 22: ...ion on the computer screen select Start Help and Support System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of a printer or other accessories connected to the computer Operating system version number and registration number To display the operating system version number and registration n...

Page 23: ...of system failure or instability Creating system restore points operating system feature System restore points allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Recovering a program or driver Recovery Manager software feature This feature helps you reinstall a program or driver without performing a full system recovery Performing a full system ...

Page 24: ... back up these folders periodically Back up templates stored in their associated programs Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document follow these steps a Display the screen b Copy the screen To copy only the...

Page 25: ...restore point When to create restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally If you revert to a restore point and then change your mind you can reverse the restoration Creating a system restore point 1 Select Start Control Panel System and Maintenance System 2 In the left pane click System protection 3 Click the Syst...

Page 26: ...covery CDs or DVDs for the computer Use recovery discs to restore the operating system and software programs to factory settings in case of system failure or instability Handle these discs carefully and keep them in a safe place The software allows the creation of only one set of recovery discs Note the following guidelines before creating recovery discs You will need high quality CD R DVD R or DV...

Page 27: ...on and then click Next 4 Select the type of disc you want to use and then click Next The software examines the image and displays the number of blank discs needed to create your recovery discs 5 Insert the first disc and follow the on screen instructions Reinstalling software programs and drivers If a program or driver preinstalled at the factory is accidentally erased or is damaged the Recovery M...

Page 28: ... the program or driver In some cases drivers are not listed in the Programs and Features list If the driver is not listed it does not need to be removed a Select Start Control Panel Programs Uninstall a program b Right click the program or driver you want to remove and then click Uninstall 2 Reinstall a program or driver a Select Start All Programs Recovery Manager Recovery Manager The Recovery Ma...

Page 29: ...its own built in repair features such as System Restore and driver roll back capabilities If you have not already tried these features try them before using Recovery Manager Recovery Manager only recovers software that was preinstalled at the factory Software not provided with this computer must be reinstalled from the disc provided by the manufacturer or be downloaded from the manufacturer s Web ...

Page 30: ... screen instructions to complete the system recovery Deleting the recovery partition on the hard drive The Recovery Manager Advanced Options menu allows you to increase space on the hard drive by deleting the recovery partition ÄCAUTION After you create the recovery discs you can increase space on the hard drive by deleting the recovery partition However doing this is not recommended If you delete...

Page 31: ... 5 Follow the on screen instructions Updating reinstalled software After you perform a system recovery connect to the Internet to update all reinstalled software To access update links for the operating system and other software provided on your computer select Start Help and Support To update optional software follow the instructions provided by the software manufacturer Some programs include an ...

Page 32: ...441259 001 book Page 10 Wednesday February 14 2007 9 21 AM ...

Page 33: ...er the tray spindle which is located in the center of the tray with the label side up If the tray is not fully accessible tilt the disc carefully to position it over the spindle 4 Gently press the disc down onto the tray spindle until the disc snaps into place 5 Close the media tray After you insert a disc a short pause is normal If you have not selected a default media player an AutoPlay dialog b...

Page 34: ...emove it 4 Close the media tray and place the disc in a protective case Removing an optical disc without power To remove an optical disc if external or battery power is unavailable follow these steps 1 Insert the end of a paper clip into the optical drive release access in the front bezel of the optical drive 2 Press in gently until the media tray is released and then pull out the tray 3 Remove th...

Page 35: ...e environments Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 441259 001 book Page 1 Wednesday February 14 2007 9 21 AM ...

Page 36: ... a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with the computer The computer is capable of accepting DC power within the following specifications This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Input Power Rating Operating voltage 18 5 V dc or 19 0 V dc ...

Page 37: ... port The following table identifies the input and output signals supported by the expansion port 3 on the computer Feature Support USB 2 0 Yes 10 100 1000 Ethernet Yes IEEE 1394 4 pin port No Consumer infrared lens for optional remote control only Yes Power inputs 65 W to 90 W maximum Composite TV Yes S Video TV Yes Component TV Yes S PDIF audio select models only Yes DVI No Headphone speaker aud...

Page 38: ...441259 001 book Page 4 Wednesday February 14 2007 9 21 AM ...

Page 39: ...ump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer ÅWARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner could deposit household debris on the keyboard surface Clean the keyboard regularly to prevent keys from stickin...

Page 40: ... Keep the backup separate from the computer When traveling by air carry the computer as hand luggage and do not check it in with the rest of your bags Ä Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands The airport security devices that check carry on luggage such as conveyor belts use x rays instead of magnetism...

Page 41: ... applies to the use of a particular device ask for authorization to use it before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country on your itinerary Consult with technical support about power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug con...

Page 42: ...441259 001 book Page 4 Wednesday February 14 2007 9 21 AM ...

Page 43: ...er viruses 2 1 3 3 cord power 2 3 3 2 customer support Help and Support 1 1 user guides 1 1 D Device Manager 1 2 devices external drivers 3 5 troubleshooting 3 4 display cleaning C 1 switching image 3 3 documentation 1 1 drivers obtaining 3 5 reinstalling 4 5 drives optical A 1 DVD inserting A 1 removing with power A 2 removing without power A 2 E electrical storm precautions and procedures 2 3 ex...

Page 44: ...n computer 3 1 power cord 2 pin adapter 2 3 surge protection 2 2 power lights on off 3 1 printer 3 4 privacy protecting 2 2 Product Id 3 6 product number computer 3 6 protecting privacy 2 2 protecting system files 2 2 R rated input power specifications B 2 recovery discs creating 2 1 4 4 recovery partition deleting 4 8 recovery system 4 7 registration number operating system 3 6 regulatory informa...

Page 45: ...hPad cleaning C 1 traveling with the computer C 2 troubleshooting procedures display problems 3 3 external device problems 3 4 Hibernation or Sleep problems 3 2 overheating problems 3 4 software problems 3 3 virus problems 3 3 troubleshooting resources user guides 1 1 turning off computer 3 3 turning on computer 3 1 U User 1 1 user guides 1 1 V vents 3 4 viruses computer 2 1 3 3 W Windows Device M...

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