Troubleshooting
User Guide
www.hp.com
A–7
In Windows, when the
connect button is pressed
on the transceiver,
WIDCOMM drivers are
enabled and can not use
USB Wireless mode.
There is no USB
wireless mode in
Windows.
If the WIDCOMM software
is installed, the connect
button on the transceiver
will initiate the pairing
process through
WIDCOMM Bluetooth
drivers.
A PIN number is required
when pairing the
Bluetooth keyboard.
This is a security
requirement.
Due to security reasons and
to avoid conflicts with other
Bluetooth devices (such as
a keyboard), you must
enter a randomly
generated PIN from the
keyboard that is intended
to be connected to the
transceiver.
The correct profiles may
or may not be
installed/enabled for the
Bluetooth devices
Possible Bluetooth
device is not able to
pair/connect.
The profiles supported
depend on the Bluetooth
drivers being used.
WIDCOMM has a wide
range of profiles it supports
and they are shown during
installation, in the
properties section of the
GUI, or their
documentation. Microsoft
has a certain number of
profiles it supports and they
are shown in their
properties and/or
documentation.
Bluetooth
(Continued)
Problem
Cause
Solution