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HP DesignJet T730, Troubleshooting Manual

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About This Book

WARNING!

Text set off in this manner indicates that failure to follow directions could result in bodily harm or 

loss of life.

CAUTION:

Text set off in this manner indicates that failure to follow directions could result in damage to 

equipment or loss of information.

NOTE:

Text set off in this manner provides important supplemental information.

iii

Summary of Contents for DesignJet T730

Page 1: ...Troubleshooting Guide HP t730 Thin Client ...

Page 2: ... errors or omissions contained herein The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protecte...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...nstalling an internal USB flash drive 13 Installing additional SDRAM system memory 14 SODIMMs 14 DDR3L SDRAM SODIMMs 14 Populating SODIMM sockets 15 Installing SODIMMs 15 Appendix A Computer Setup F10 Utility BIOS Settings 18 Computer Setup F10 Utilities 18 Using Computer Setup F10 Utilities 18 Computer Setup File 20 Computer Setup Storage 21 Computer Setup Security 22 Computer Setup Power 24 Comp...

Page 6: ... System Requirements 39 Getting Started 39 Formatting a USB Flash Drive 40 Unpacking the Image and Tools for Deployment 40 Deploying with PXE 40 Appendix D Device management 41 Appendix E Adding an Image Restore Tool 42 Appendix F System BIOS 43 Updating or restoring a BIOS 43 Appendix G Power cord set requirements 45 General requirements 45 Japanese power cord requirements 45 Country specific req...

Page 7: ...vailable for your thin client For more information about some of the available options go to the HP website at http www hp com and search for your specific thin client Front panel components For more information go to http www hp com go quickspecs and search for your specific thin client to find the QuickSpecs 1 Power button 4 USB 3 0 ports 2 2 Flash drive activity LED 5 Headset port 3 USB 2 0 por...

Page 8: ...t 9 PS 2 keyboard port 2 Parallel port 10 Dual mode DisplayPort 1 2 ports 4 3 Serial ports 2 11 Ethernet RJ 45 port 4 USB 2 0 ports 4 12 Audio line in port 5 Low profile PCIe expansion slot 13 Audio line out port 6 Fiber NIC slot 14 Power 7 Retractable AC power cord retention hook 15 Rear I O panel latch 8 Cable lock slot Optional 2 Chapter 1 Product features ...

Page 9: ...ber location Every thin client includes a unique serial number located as shown in the following illustration Have this number available when contacting HP customer service for assistance Serial number location 3 ...

Page 10: ...nergizing the equipment CAUTION Static electricity can damage the electrical components of the thin client or optional equipment Before beginning the following procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object When the thin client is plugged into an AC power source voltage is always applied to the system board To prevent damage to internal...

Page 11: ...t the AC power cord to avoid damage to the internal components of the thin client 5 Remove the stand from the thin client 6 Lay the unit flat on a stable surface with the right side up 7 Release the latch 1 on the left side of the rear I O panel rotate the I O panel 2 to the right and then lift it off the thin client 8 Move the access panel latch 1 down to release the access panel 9 Slide the acce...

Page 12: ...he panel toward the front of the chassis 1 until it locks into place 2 Move the access panel latch 2 up to secure the access panel 3 Insert the hooks on the right side of the rear I O panel 1 into the right side of the back of the chassis rotate the left side 2 to the chassis and then press it to the chassis until it locks in place 6 Chapter 2 Hardware changes ...

Page 13: ... internal components 1 Memory compartment 4 PCIe riser connector 2 M 2 socket with flash storage module installed 5 M 2 socket with Wi Fi module installed 3 USB 3 0 port 6 Battery Locating internal components 7 ...

Page 14: ...e power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the AC power cord to avoid damage to the internal components of the thin client 5 Remove the stand from the thin client 6 Lay the unit flat on a stable surface with the right side up 7 Remove the thin client access panel See Removing and replacing the access ...

Page 15: ...placement flash storage module 12 Slide the new flash storage module into the M 2 socket on the system board and press the module connectors firmly into the socket NOTE A flash storage module can be installed in only one way Removing and replacing the M 2 flash storage module 9 ...

Page 16: ...ient 2 Remove all removable media such as USB flash drives from the thin client 3 Turn off the thin client properly through the operating system and then turn off any external devices 4 Disconnect the AC power cord from the AC outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an ac...

Page 17: ...e used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com and search for recycle Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP...

Page 18: ...ways present on the system board as long as the system is plugged into an active AC outlet You must disconnect the AC power cord to avoid damage to the internal components of the thin client 5 Remove the stand from the thin client 6 Lay the unit flat on a stable surface with the right side up 7 Remove the thin client access panel See Removing and replacing the access panel on page 4 8 Locate the P...

Page 19: ...ve disengage any security devices that prohibit opening the thin client 2 Remove all removable media such as USB flash drives from the thin client 3 Turn off the thin client properly through the operating system and then turn off any external devices 4 Disconnect the AC power cord from the AC outlet and disconnect any external devices 5 Remove the stand from the thin client 6 Lay the unit flat on ...

Page 20: ... memory DDR3 DDR3L small outline dual inline memory modules SODIMMs SODIMMs The memory sockets on the system board can be populated with up to two industry standard SODIMMs These memory sockets are populated with at least one preinstalled SODIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory DDR3L SDRAM SODIMMs For proper system operation the SOD...

Page 21: ...s in contact with each other Static electricity can damage the electronic components of the thin client or optional cards Before beginning the following procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Remove disengage any security d...

Page 22: ...e system board 9 If a PCIe card is installed remove it 10 Loosen the two captive screws 1 securing the memory compartment cover 11 Lift the memory compartment cover out of the chassis 2 12 To remove a SODIMM press outward on the two latches on each side of the SODIMM 1 rotate the SODIMM up and then pull the SODIMM out of the socket 2 16 Chapter 2 Hardware changes ...

Page 23: ...irs When the compartment is properly placed one of each pair will be inside the compartment and one will be outside 15 Tighten the two captive screws 2 to secure the memory compartment cover 16 Replace and latch the access panel and then reinstall the rear I O panel See Removing and replacing the access panel on page 4 17 Replace the thin client stand 18 Reconnect the AC power cord and turn on the...

Page 24: ... a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the USB audio or embedded NIC so that they cannot be used until they are unsecured Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Uti...

Page 25: ...ory settings select Apply Defaults and Exit This option will restore the original factory system defaults CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Heading Table File Computer Setup File on page 20 Storage Computer Setup Storag...

Page 26: ...e and Date Allows you to set system time and date Flash System BIOS Allows you to flash system BIOS from a USB recovery key Default Setup Allows you to Save Current Settings as Default Restore Factory Settings as Default Apply Defaults and Exit Loads the original factory system configuration settings for use by a subsequent Apply Defaults and Exit action Ignore Changes and Exit Exits Computer Setu...

Page 27: ... as a internal drive USB hard drive or USB optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources Specify the order in which legacy boot sources such as a network interface card internal drive or USB ...

Page 28: ...enabled removing the password jumper will be ignored Password Prompt on F9 F12 Default is enabled Setup Browse Mode Allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled Device Security Allows you to set Device Available Device Hidden default is Device Available for Embedded Security Device System audio Network controller SATA Port 0 USB Security ...

Page 29: ...rted in a port Default is enabled OS Management of Embedded Security Device enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request ...

Page 30: ...fan speed in idle mode CPU Fan speed Read Only shows the CPU fan speed in RPM Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table A 3 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST messages enable disable Default is disabled Press the ESC key for Startup Menu Displayed Hid...

Page 31: ...nently to graphics and is unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size a...

Page 32: ...Before SATA After SATA UEFI Boot Sources Windows Boot Manager USB Floppy CD USB hard drive Legacy Boot Sources USB floppy CD Hard drive Embedded Security Device Device Security Device available Device hidden System Audio Device available Device hidden Network Controller Device available Device hidden SATA0 Device available Device hidden Front USB Ports Enable Disable USB Port 4 5 10 11 Enable Disa...

Page 33: ...n the OS Setup Browse Mode Enable Disable Password Prompt on F9 F12 Enable Disable Runtime Power Management Enable Disable Idle Power Savings Extended Normal ACPI S3 PS2 Mouse Wake Up Enable Disable S5 Maximum Power Savings Disable Enable S5 Wake on LAN Disable Enable CPU Fan Check Enable Disable POST Messages Disable Enable Press the ESC key for Startup Menu Displayed Hidden After Power Loss Off ...

Page 34: ... Auto Disable Force UMA Frame Buffer Size 512M 256M 1G USB Port Configuration Auto Force 2 0 Printer Mode EPP ECP Bi Directional Output Only Num Lock State at Power On On Off Multi Processor Enable Disable Internal Speaker Enable Disable Onboard NIC Option ROM Download PXE Disable M 2 Solt Option ROM Download Enable Do Not Launch PCIE Solt Option ROM Download Enable Do Not Launch 28 Appendix A Com...

Page 35: ...tection and initialization NOTE If one of the tests fails the unit will simply stop but the LED will stay on If the video test fails the unit beeps There are no messages sent to video for any of these failed tests NOTE After the video is initialized anything that fails will have an error message NOTE RJ 45 LEDs are located inside the RJ 45 connector on the top rear panel of the thin client The LED...

Page 36: ... Computer Setup 4 Navigate to Power Hardware Power Management 5 Set S5 Maximum Power Savings as follows Disable WOL Enabled Enable WOL Disabled 6 Press F10 to accept any changes 7 Select File Save Changes and Exit Power On Sequence At power on the flash boot block code initializes the hardware to a known state then performs basic power on diagnostic tests to determine the integrity of the hardware...

Page 37: ...rdware to determine its functionality and configuration If a diagnostic test fails during hardware initialization the unit simply stops There are no messages sent to video NOTE You may try to restart the unit and run through the diagnostic tests a second time to confirm the first shutdown The following table lists the tests that are performed on the unit Table B 2 Power On Diagnostic Test Test Des...

Page 38: ... A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor OR The unit has vents blocked or is in a location where the ambient temperature is too high 1 Ensure that the computer air vents are not blocked and the processor cooling fan is plugged in and running if equipped 2 Contact an authorized reseller or service provider Red Power LED flashes fou...

Page 39: ... followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image using the BIOS Recovery procedure 2 Replace the system board System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the...

Page 40: ...r date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amount h...

Page 41: ...uld not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test using F2 Diagnostics ...

Page 42: ... 45 connector on the top rear panel of the thin client Indicator lights are visible when the connector is installed 1 Verify that the network is not down 2 Make sure the RJ 45 cable is good by installing the RJ 45 cable onto a known working device if a network signal is detected then the cable is good 3 Verify the power supply is good by replacing the power cable to the unit with a known working p...

Page 43: ...server is down or a bad system board Contact the Call Center for service for the bad system board DHCP IP Information from server If no DHCP IP information there is no network connection This may be caused by a bad cable the server is down or a bad system board Contact the Call Center for service for the bad system board If you are running in an Microsoft RIS PXE environment go to step 2 If you ar...

Page 44: ...ovider for assistance Additionally refer to the following For Windows 2008 R2 http support microsoft com kb 891275 For Windows 2012 http technet microsoft com en us library cc766320 WS 10 aspx The services listed below must be running and they may be running on different servers 1 Domain Name Service DNS 2 Remote Installation Services RIS NOTE Active Directory DHCP is not required but is recommend...

Page 45: ...ployment options supported by this utility You can choose to do one or more of the following using your personal computer Create a bootable flash image on a USB flash device Unbundle the image to a directory for use in a custom deployment scenario or PXE image Download and run the Package for the Web deliverable an exe file that contains the original factory image for the thin client The HP Thin C...

Page 46: ... attached to the thin client during this process NOTE Do not use USB 3 0 devices 5 Restart the thin client 6 When prompted Do you want to continue Y N click Y to begin the image restore process on the thin client Unpacking the Image and Tools for Deployment Click Deployment The components that comprise the thin client recovery image DSKIMG BIN are unbundled When this process is complete the four m...

Page 47: ...anagement tool used to manage the full life cycle of HP thin clients to include Discover Asset Management Deployment and Configuration For more information on HP Device Manager please visit www hp com go hpdm If you wish to manage the t730 with other management tools such as Microsoft SCCM or LANDesk go to www hp com go clientmanagement for more information 41 ...

Page 48: ...ick the name of the new job 6 Near the upper right side of the screen click Add 7 Select Run Script from the menu 8 Type full path images ibr exe y images flash xx hd0 NOTE Linux uses the file name FLASH DD while other operating system images use FLASH IMG 9 Under In which OS would you like to run this script Click DOS 10 Click Finish 11 You can now drag and drop the job onto the appropriate machi...

Page 49: ...es necessary to build the BIOS flash driver module for the particular kernel being used the hp flash utility is not kernel dependent other than the choice of 32 bit i686 and 64 bit x86_64 flavors BitLocker Drive Encryption BIOS Measurements If you have Windows BitLocker Drive Encryption BDE enabled on your system we recommend that you temporarily suspend BDE before updating the BIOS You should als...

Page 50: ...ually after providing the password Sometimes there are restrictions on which BIOS versions are allowed to be installed on a platform If the BIOS that was on the system had restrictions then only allowable BIOS versions may be used for recovery 44 Appendix F System BIOS ...

Page 51: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 52: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 53: ...sh device contains the image of the operating system The flash device can only be written by an administrator A special software tool is required to format the flash devices and clear the data stored in them Please find below a list of steps that should be taken to update BIOS and use it to set the BIOS settings to factory default settings 1 Download the latest BIOS for your model off of the HP we...

Page 54: ...bedded in the super I O controller SIO12 Main Keyboard mouse RAM 256 bytes embedded in the super I O controller SIO12 Main If main power is removed LOM EEPROM 256 bytes embedded in LAN Chip Aux One Time programmable memory OTP TPM 6 kBytes embedded in TPM Chip It s ROM for TCG Firmware Main The information contained herein is subject to change without notice The only warranties for HP products and...

Page 55: ...irect sustained sunlight Upper limit may be limited by the type and number of options installed The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 10 C to 35 C 50 F to 95 F Relative Humidity non condensing Operating max wet bulb temperature is 28 C or 84 2 F Nonoperating max wet bulb temperature is 38 7 C or 101 6 F 10 to 90 5 to 95 Maxim...

Page 56: ...Ds 29 blinking power 32 low profile PCIe card installing 12 M memory installing system 14 socket population 15 specifications 14 N numeric error codes 34 O options 1 P PCIe card low profile installing 12 power and IDE flash activity LEDs 29 power cord set requirements country specific 46 power output specifications 49 power supply specifications 49 power on diagnostic tests 31 power on sequence 30...

Page 57: ...location 13 maximum size 13 W Wake on LAN WOL 30 warnings burn 4 12 13 16 electric shock 4 10 12 grounding plug 4 NIC receptacles 4 websites HP 1 Index 51 ...

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