Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
HP Proactive Care 24x7-
for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced Solution
Center Specialists plus, Firmware/Software management and best practice advice. Customers can optimize
the return on their IT investment and realize the advantage of running their business critical applications
on virtualized/x86 infrastructure.
Plus, 40 credits per year
, select from an extensive menu of consultancy
and technical services, such as onsite firmware upgrades, health checks, assessments, and education.
Standard Care-maintains
high level of uptime,
along with expert help to
cut the cost and
complexity of
implementation and
support
HP Proactive Care 24x7- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced Solution
Center Specialists plus, Firmware/Software management and best practice advice. Customers can optimize
the return on their IT investment and realize the advantage of running their business critical applications
on virtualized/x86 infrastructure. Plus, 30 credits per year, select from an extensive menu of consultancy
and technical services, such as onsite firmware upgrades, health checks, assessments, and education.
Basic Care-Minimum
recommended support
3-Year Support Plus 24
-For a higher return on your server and storage investment, HP Support Plus 24
provides integrated hardware and software support services designed specifically for your technology.
Available 24x7, this 3-year combined reactive support option delivers onsite hardware support and over-
the-phone software support around-the-clock. Leverage the full strength of HP Technology Services -
customers can trust the services professionals at HP to work collaboratively with them, putting our
strategic and technical know-how to work across their entire infrastructure.
Plus, 10 credits per year
,
select from an extensive menu of consultancy and technical services, such as onsite firmware upgrades,
health checks, assessments, and education. Plus, 10 credits per year, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education
Implementation
HP Enhanced Implementation Service for SANs provides a comprehensive SAN strategy, planning and
implementation. The service covers a comprehensive complement of technologies including Fibre Channel,
Fibre Channel over Ethernet, Fibre Channel over IP, FICON, iSCSI, or HP BladeSystem FC or Serial Attached
SCSI (SAS) switches and associated devices. Benefits-ensure optimal SAN connectivity tailored to your
specific environment. Helps ensure a successful implementation for complex deployments by providing HP
project management.
http://h20195.www2.hp.com/v2/GetPDF.aspx/5981-8527EN.pdf
HP Proactive Select:
Accelerate the ROI of your technology investment
HP Proactive Select is a flexible way to purchase services to fit your particular environment or situation.
Working with an HP Account Support Manager, you select a 'package' of services, from a wide range of
proactive services offered by HP spanning many technologies and processes-- such as onsite firmware
upgrades, health checks, assessments, and education. You tailor the service delivery to improve time-to-
production, optimize performance, or build in continuous improvements
The link to the datasheet is as follows:
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENW.pdf
QuickSpecs
HP SN8000B and DC SAN Director Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12993 Worldwide — Version 39 — December 20, 2013
Page 14
