Warranty
SN8000B 8-Slot SAN
Director
(2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,
24x7, 4-hour remote response, installation not included.
SN8000B 4-Slot SAN
Director
(2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,
24x7, 4-hour remote response, installation not included.
DC SAN Backbone Director (2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,
24x7, 4-hour remote response, installation not included.
DC04 SAN Director
(2-2-2) Hardware Warranty - Hardware Warranty - Two-year on-site warranty,
24x7, 4-hour remote response, installation not included.
NOTE:
The hardware warranty covers firmware and embedded non-saleable software.
Saleable software carries its own warranty, see below.
Software Warranty - HP warrants only that the software media will be free of physical defects for a period
of ninety (90) days from delivery.
EXCLUSIVE REMEDY:
The entire liability of HP and its suppliers and your exclusive remedy for software
that does not conform to this Limited Warranty shall be the repair or replacement of the defective media.
This warranty and remedy are subject to your returning the defective media during the warranty period to
HP in the country in which you obtained the software.
Service and Support
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-critical
and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire lifecycle
to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our support
recommendations meet your needs, we can tailor a service solution for your unique support requirements.
Only HP brings together deep expertise, proactive and business critical support and a strong partner
network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
QuickSpecs
HP SN8000B and DC SAN Director Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12993 Worldwide — Version 39 — December 20, 2013
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