Proactive Care
ConvergedSystems are sold with Proactive Care as a minimum support level. You will have been
provided a Service Agreement ID (SAID). You can engage support using the following methods.
• Proactive Care electronic case logging (recommended)
• Proactive Care phone support
Submitting a support case for an HPE CS500 SAP HANA
solution
Procedure
1.
On the Hewlett Packard Enterprise Support Center (HPESC) website (
http://www.hpe.com/support/
hpesc
), select
My HPE Support sign-in
and sign-in with your HPE Passport ID.
2.
Select
Submit or manage support cases
.
The Support Case Manager screen displays.
3.
Under More support options, click Submit or manage support cases.
The Support Case Manager screen displays.
4.
Under Submit a case, enter your Service Agreement Identifier (SAID) then click Submit case.
The Support Case Manager screen displays.
5.
In the Action column, click the
Submit a case
button in the solution row.
The Case details page displays.
Proactive Care
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