Maintenance and operations tasks and
responsibilities
IMPORTANT:
As a best practice, Hewlett Packard Enterprise advises you to follow data center best
practices to connect Hewlett Packard Enterprise servers, storage, and switches for power,
networking, and fiber channel. Doing so will minimize downtime and inconveniences.
Provisioning and setup
Task
Responsible
Installation of Hardware
Hewlett Packard Enterprise
Installation of Operating System
Hewlett Packard Enterprise
Installation of SAP HANA Platform
Hewlett Packard Enterprise
Adding Additional SAP HANA
database instances (MCOS)
Customer
Data Source Connectivity
Customer
Maintenance
Task
Responsible
Patching of Firmware
Hewlett Packard Enterprise
Patching of Operating System
Customer
1
*
(Optional HPE Technical Services)
Patching of SAP HANA Platform
components
Customer
Patching of peripheral components
Customer
Upgrade of Operating System
Hewlett Packard Enterprise
Update of SAP HANA platform
components
Customer
1
The customer is generally responsible for maintenance of the SAP HANA system. If the customer has a special
support agreement with the hardware partner, maintenance may be the responsibility of the hardware partner.
Operations
Task
Responsible
General administration of SAP HANA
database
Customer
Backup and Recovery
Customer
SAP HANA system replication
Customer
SAP HANA System Monitoring
Customer
SAP HANA Database Monitoring
Customer
Table Continued
14
Maintenance and operations tasks and responsibilities
