4 Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
•
Software product name
•
Hardware product model number
•
Operating system type and version
•
Applicable error message
•
Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP:
•
In the United States, see the Customer Service / Contact HP United States website for contact
options:
http://welcome.hp.com/country/us/en/contact_us.html
•
In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
conversations might be recorded or monitored.
•
In other locations, see the Contact HP Worldwide website for contact options:
http://www.hp.com/go/assistance
Typographic conventions
The following conventions are used in this document:
Table 8 Typographic conventions
Uses
Example
A command name or command phrase, for example
ls -a
.
Command
Information displayed by the computer.
Computer output
Indicates commands and text that you type exactly as shown.
User input
The name of a placeholder that you replace with an actual value.
Replaceable
An alert that contains additional or supplementary information.
Note
Provides helpful hints or an alternative method for completing a task.
Tip
An alert that calls attention to important information that if not understood or
followed can result in personal injury.
WARNING
An alert that calls attention to important information that if not understood or
followed can result in data loss, data corruption, or damage to hardware or
software.
CAUTION
Information to collect before contacting HP
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