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Setup, Diagnostic and Support Utilities

Software Guide

7–13

Using Compaq Help and Support

Compaq Help and Support provides links to specific areas of the
Compaq Web site where you can:

■

Download the latest drivers, utilities, and other software
updates for your tablet PC.

■

Initiate an online service event with a Compaq support
specialist.

■

Obtain information about your tablet PC such as
specifications, white papers, customer advisories, and all
documentation included with your tablet PC.

■

Subscribe to the

Compaq Support Software

CD.

To access these links and descriptions of the options they provide,
select Start > Compaq Information Center. The Compaq Help and
Support menu is displayed in the left panel. Not all links are
available worldwide, and most sites are available in limited
languages.

If you need help and cannot access the Internet:

■

To obtain troubleshooting information:

❏

Refer on this CD to the

Troubleshooting

guide.

❏

Refer to the “Solving Problems” chapter in the printed

Getting Started

guide included with the tablet PC.

■

To obtain a list of worldwide Technical Support telephone
numbers:

❏

Select Start > Control Panel > Performance and
Maintenance icon > System icon. Then, near the lower
edge of the System Properties window, select the Support
Information button.

❏

Refer to the printed

Worldwide Telephone Numbers

booklet included in English only with the tablet PC.

280125-001.book

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Summary of Contents for Compaq tc1000

Page 1: ...5 001 November 2002 This guide explains how to manage power and passwords use the Q Menu and the Desktop Profile Manager Setup and Diagnostics utilities update or restore Compaq software and play CDs and DVDs In addition this guide provides information about contacting Compaq ...

Page 2: ...herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be constru...

Page 3: ...n 1 4 While Using Drive Media 1 5 Standby Hibernation and Shutdown Procedures 1 5 Identifying the Power Standby Light and Power Switch 1 5 Using the Default Power Procedures 1 6 Using Emergency Shutdown Procedures 1 7 Using the Power Meter Icon 1 8 Setting Power Preferences 1 9 Changing the Power Switch Function 1 9 Setting a Standby Password 1 9 Selecting Creating or Changing a Power Scheme 1 10 ...

Page 4: ...ofiles 2 18 Setting Profile Preferences 2 20 Setting Hotkey Preferences 2 21 3 Software Updates and Restorations Updating Software 3 1 Preparing for a Software Update 3 2 Accessing Tablet PC Model Information 3 2 Accessing ROM Version Information 3 2 Updating Software from a CD 3 4 Updating Software from the Internet 3 4 Downloading and Installing a System ROM Update 3 5 Downloading and Installing...

Page 5: ...esponding to a Supervisor Password Prompt 4 8 Changing or Clearing a Supervisor Password 4 8 Using DriveLock 4 9 Protecting a Hard Drive with DriveLock 4 10 Accessing a Protected Hard Drive 4 11 Changing or Clearing a DriveLock Password 4 11 5 CD and DVD Software Using CDs and DVDs 5 1 Finding Insertion and Removal Instructions 5 1 Avoiding Standby and Hibernation 5 1 Displaying Media Contents 5 2...

Page 6: ...7 2 Identifying Setup Utility Controls 7 3 Restoring the Setup Utility Defaults 7 3 Setting a Setup Utility Access Preference 7 4 Displaying Information on the Main Menu 7 5 Selecting from the Security Menu 7 6 Selecting from the Advanced Menu 7 7 Selecting from the Exit Menu 7 8 Using Compaq Diagnostics 7 9 Detecting Compaq Diagnostics 7 9 Installing Compaq Diagnostics 7 10 Using the Compaq Confi...

Page 7: ... a replacement AC adapter provided by Compaq or an AC adapter purchased as an option from Compaq should be used with the tablet PC A vehicle cigarette lighter receptacle by using an optional Automobile Power Adapter Charger The in seat power supply available on some commercial aircraft by using an optional Auto Air Cable A DC electrical outlet by using an optional DC cable Select a power source fr...

Page 8: ...upplied through AC adapter Optional docking station Charge a new battery pack in the tablet PC External power supplied through AC adapter Optional Automobile Power Adapter Charger Charge an in use battery pack in the tablet PC External power supplied through AC adapter Optional docking station Optional Automobile Power Adapter Charger Calibrate an in use battery pack in the tablet PC External powe...

Page 9: ... off Compaq recommends that you save your work before initiating Hibernation whenever You plan to dock undock or connect an external device to the tablet PC while it is in Hibernation You may need to resume from Hibernation from a nearly discharged battery pack If a power on password is set the password must be entered to resume from Hibernation Hibernation is enabled by default but can be disable...

Page 10: ...y pack supports Hibernation for up to 3 months If the tablet PC will be disconnected from external power for more than 1 month Shutting down the tablet PC and removing the battery pack extends the useful life of the battery pack Store the battery pack in a cool dry place For more battery pack storage information refer on this CD to the Hardware Guide Battery Packs chapter Storing a Battery Pack Wh...

Page 11: ...witch to resume from Standby or Hibernation then restart the tablet PC You can also resume from Standby by pressing any key or activating the pointing device on an optional tablet PC keyboard or by activating an optional USB mouse Standby Hibernation and Shutdown Procedures Identifying the Power Standby Light and Power Switch The procedures for using Standby Hibernation and Shutdown use the power ...

Page 12: ... turns on Operating system loads Shut down the tablet PC Save your work and close all open applications then select Start Shut Down Shut down Operating system closes Power standby light turns off Tablet PC turns off Initiate Standby Slide and release the power switch or select Start Shut Down Standby If the Standby option is not displayed and an optional keyboard is in the system press and hold sh...

Page 13: ...ablet PC restarts If you are unable to shut down the tablet PC by using the Windows Security button or ctrl alt del keys slide and hold the power switch for 4 seconds If you are unable to shut down the tablet PC with the power switch remove the battery pack and disconnect the tablet PC from external power Initiate Hibernation Select Start Shut Down Hibernate If the Hibernate option is not displaye...

Page 14: ...t the OK button 4 If the icon is not displayed select in the system tray the icon for Show Hidden Icons To change the current power scheme double click the icon then select a power scheme For more information about using power schemes see Selecting Creating or Changing Power Scheme later in this chapter To display battery charge information select the icon then select Open Power Meter For more inf...

Page 15: ...enabled select the Hibernate tab in the Power Options Properties window If Hibernation is enabled the Enable Hibernation check box is selected Setting a Standby Password To set the tablet PC to prompt for a password when exiting Standby 1 Select Start Control Panel Performance and Maintenance icon Power Options icon Advanced tab 2 Select the check box for Prompt for Password When Computer Resumes ...

Page 16: ...con Power Schemes tab select the power scheme from the power schemes list then select the OK button Creating or Changing a Power Scheme To set or change a power scheme 1 Select Start Control Panel Performance and Maintenance icon Power Options icon Power Schemes tab Then To set a new power scheme select the Save As button type a name for the new scheme in the field for Save This Power Scheme As th...

Page 17: ...ftware Guide 1 11 Finding More Battery Power Information For more information about using and storing battery packs and conserving battery pack power refer on this CD to the Hardware Guide Battery Packs chapter ...

Page 18: ...ystem tasks accessed with the buttons keys or hotkeys found on most notebook computers You can set the Q Menu to provide quick access to alternative system tasks or to any item on a drive a network or the Internet Identifying Q Menu Controls The Q menu button 1 and the jog dial 2 are used in Q Menu procedures Identifying the Q menu button and the jog dial ...

Page 19: ...isplayed select in the system tray the icon for Show Hidden Icons To close the Q Menu press the Q menu button or click anywhere outside of the Q Menu For information about setting a pen activated button to open and close the Q Menu refer on this CD to the Hardware Guide Pen Command Controls and Keyboards chapter Command Controls section Selecting an Item from the Q Menu The items on the Q Menu can...

Page 20: ...lect the item then select the Execute button Procedures for using all system defined items are provided in Using a System Defined Item later in this chapter Setting Q Menu Preferences The Q Menu can display up to 30 items Several system defined items are displayed by default Additional system defined and user defined items can be added All items including the default items can be removed The items...

Page 21: ... Q Menu The Q Menu and the Items to Display on Q Menu list can include no more than 30 items If the list currently contains 30 items the Add button is dimmed and unavailable If the Add button is unavailable you must remove a listed item before you can add the new item Adding a Listed Item to the Q Menu To add an item from the Items to Display On Q Menu list to the Q Menu 1 Press the Q menu button ...

Page 22: ...and type the path to the item in the File Name field If you prefer to type the Display Name but browse for the File Name leave the File Name field blank To add an item by browsing select the Browse button beside the File Name field A window displays the contents of the system hard drive In the window select the item The full name of the item is displayed in the File Name field and if you did not t...

Page 23: ...ld or type the new path to the item in the File Name field If you prefer to type the Display Name but browse for the File Name leave the File Name field blank To change the Display Name or File Name by browsing select the Browse button beside the File Name field A window displays the contents of the system hard drive In the window select the item The full name of the item is displayed in the File ...

Page 24: ...he Move Down button 4 To confirm your preference s and close the Compaq Q Menu window select the OK button Removing an Item from the Items to Display on Q Menu List System defined items cannot be removed from the Items to Display on Q Menu List To remove a user defined item 1 Press the Q menu button or select the Q icon in the system tray 2 Select the Q Menu Settings item 3 Select the item you wan...

Page 25: ...tus of the internal wireless LAN Identifying the wireless LAN activity light When the wireless LAN activity light is Off The internal wireless LAN is off or not installed On The internal wireless LAN is on and connected to a network Flashing The internal wireless LAN is on but is not connected to a network or properly configured The wireless LAN activity light supports only an internal wireless LA...

Page 26: ...system volume is muted select the Mute On Off item to restore system volume Capture Screen Select the Capture Screen item to copy the image currently displayed on the tablet PC screen to the Windows clipboard To save or print the image open an application which supports a screen image such as Microsoft Word or Microsoft Paint then copy the image into a data file within the application For example ...

Page 27: ...which you want to paste the image 4 Place the pointer in the document where you want to paste the image 5 On the Word menu bar select Edit Paste Internal Only Default When an optional display device such as an external monitor or projector is connected to the external monitor connector on the tablet PC select the Internal Only item to display the image only on the tablet PC Selecting the Internal ...

Page 28: ...option extends the display from the tablet PC screen onto the external monitor screen For example you could use the Extended Desktop item to display an entire spreadsheet The left side columns could be displayed on the tablet PC screen and the right side columns could be displayed on the external monitor To turn off the Extended Desktop option 1 Press the Q button 2 Select the Internal Only Extern...

Page 29: ... image is in landscape view select the Portrait Primary item to switch the image clockwise to portrait view Landscape Primary Default If the image is in portrait view select the Landscape Primary item to switch the image clockwise to landscape view Portrait Secondary If the image is in landscape view select the Portrait Secondary item to switch the image counterclockwise to portrait view The defau...

Page 30: ...e clockwise to landscape view Left handed users may prefer to use the Landscape Secondary item which switches the image counterclockwise to landscape view Compaq recommends that you not use the Landscape Secondary view while using the internal wireless The positions commonly occupied by the tablet PC external devices and users while the tablet PC is in the Landscape Secondary view may obstruct the...

Page 31: ... Options icon Hibernate tab If Hibernation is enabled the Enable Hibernation check box is selected Shut Down Select the Shut Down item to immediately close the operating system and shut down the system You are not prompted to confirm your action Power Controls Select the Power Controls item to open the operating system Power Options Properties window Tablet PC Settings Default Select the Tablet PC...

Page 32: ...asks are called hotkeys For more information about the hotkey feature in the Desktop Profile Manager utility see Setting Hotkey Preferences later in this section Identifying Profiles and Modes In the Desktop Profile Manager utility image display information is contained in profiles Profiles contain the software configuration information that can be applied by the system when a Desktop Profile Mana...

Page 33: ... as a free standing tablet or if an optional tablet PC keyboard is attached as a free standing notebook Tablet PC in undocked mode Viewing Mode The system can apply a docked profile when the tablet PC is docked in viewing mode A docked profile provides a configuration for working within applications on an external monitor while another application remains open on the tablet PC screen Tablet PC doc...

Page 34: ...ess to applications displayed on an external monitor Tablet PC docked in writing mode Presentation Mode The presentation mode profile is applied by selecting the Presentation Mode On item from the Q Menu The presentation mode profile provides the optimal configuration for displaying a presentation such as a Microsoft PowerPoint presentation on a projector or external monitor while displaying speak...

Page 35: ...ing up while undocked the image on the tablet PC screen retains the same orientation landscape or portrait that was in effect when the tablet PC was shut down When the default undocked profile is initiated because the tablet PC was undocked the image on the tablet PC screen retains the orientation that was in effect while the tablet PC was docked Whenever the default undocked profile is initiated ...

Page 36: ...on the external monitor screen is displayed in landscape view The Journal application is displayed on the tablet PC screen All active windows open on the external monitor screen remain on the external monitor screen All applications opened while in writing mode are displayed on the tablet PC screen Presentation Mode Profile To apply or reapply presentation mode select the Q menu button or the Q ic...

Page 37: ...pes of profiles the system initiates 1 Select Start Control Panel Desktop Profile Manager icon Profile tab 2 In the upper portion of the Profile tab To set the system to initiate a profile type select the profile check box To prevent a profile type from being initiated by the system clear the profile check box 3 Select the OK button Creating or Changing a Custom Profile To create or change a custo...

Page 38: ... the pointer or opening an application The Desktop Profile Manager utility does not provide default hotkeys Instead the utility provides a list of system tasks that you can assign to your choice of keys or key combinations Your hotkey assignments are supported in all applications and all Desktop Profile Manager profiles Hotkeys are assigned on the Hotkey tab of the Desktop Profile Manager window T...

Page 39: ...B ports on the tablet PC To update Compaq software 1 Prepare for any update by identifying your tablet PC type series or family and model Prepare for a system ROM read only memory or KBC keyboard controller ROM update by identifying the ROM versions currently installed on the tablet PC 2 Access the updates on your local Compaq Web site or the Compaq Support Software CD 3 Download and install the u...

Page 40: ...he back of the tablet PC The tablet PC product name model serial number and other identification information are also available on the Main tab of the Setup utility For access instructions see Displaying ROM Information in the Setup Utility later in this section Accessing ROM Version Information To determine whether available ROM updates contain later ROM versions than those currently installed on...

Page 41: ...rt Utilities chapter Using Compaq Diagnostics section 1 To open the Setup utility turn on or restart the tablet PC While the Compaq logo is displayed and a cursor is flashing in the upper right corner of the screen press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select without using an optional keyboard rot...

Page 42: ...e tablet PC is not connected to the Internet refer to the Worldwide Telephone Numbers booklet included in English only with the tablet PC to obtain purchase information from a Compaq authorized dealer reseller or service provider Updating Software from the Internet Most software at the Compaq Web site is packaged in a compressed file called a SoftPaq Some ROM updates may be packaged in a compresse...

Page 43: ... To access the page at the Compaq Web site that provides software for your tablet PC select Start Compaq Information Center Software Drivers then select the link Or visit the Compaq Web site at http www compaq com support 2 Follow the instructions at the site to identify your tablet PC and to access the latest RomPaq For tablet PC identification information see Accessing Tablet PC Model Informatio...

Page 44: ...net ÄCAUTION To prevent serious damage to the tablet PC or an unsuccessful installation download and install a KBC keyboard controller ROM only while the tablet PC is connected to reliable external power using the AC adapter or an optional docking station Do not download or install a KBC ROM during an electrical storm or while the tablet PC is running on battery power or connected to an optional A...

Page 45: ... and date information about the ROM currently installed in the tablet PC see Accessing ROM Version Information earlier in this chapter 6 Follow the instructions at the download area to download any update that is later than the KBC ROM currently installed on the tablet PC Installing a KBC ROM Update To install a KBC keyboard controller ROM update from a diskette 1 Shut down the tablet PC 2 Be sure...

Page 46: ...o your hard drive b Follow the instructions on the site to download the software package 4 When the download is complete open Windows Explorer To open Windows Explorer from the Start menu select Start All Programs Accessories Windows Explorer The Windows Explorer application opens 5 In the left pane of the Windows Explorer window select My Computer your hard drive usually Local Disk C COMPAQ 6 In ...

Page 47: ...event an unsuccessful installation if you are using a standard USB keyboard and a docking station connect the keyboard to the tablet PC not to the docking station Using the QuickRestore CDs You can use the QuickRestore CDs included with all models to restore the tablet PC factory image You can use the Compaq Operating System CD included with some models to reinstall only the operating system or on...

Page 48: ... that are on the hard drive before reinstalling the operating system from a Compaq QuickRestore System Recovery CD or a Compaq Operating System CD ÄCAUTION To prevent serious damage to the tablet PC or an unsuccessful restoration or installation use a QuickRestore CD only while the tablet PC is connected to reliable external power using the AC adapter or an optional docking station or DC cable Do ...

Page 49: ...is enhanced by Compaq The Compaq enhancements include support for tablet PC buttons the docking profiles provided by the Desktop Profile Manager utility and the quick access to system functions provided by the Q Menu ÄCAUTION Replacing the Windows XP Tablet PC Edition operating system enhanced by Compaq with another operating system will result in the loss of most of the features specific to the t...

Page 50: ... Support Security and Administration Passwords Quick Reference The following Compaq passwords can be set on the tablet PC To Protect Against This Risk Use This Password Unauthorized use of the tablet PC Power on password Unauthorized access to the Setup utility Supervisor password Unauthorized access to the contents of the system hard drive DriveLock password ...

Page 51: ...etup Utility section in the Setup Diagnostic and Support Utilities chapter of this guide before using the utility to set a password preference Forgetting Passwords Whenever you set or change a password write down the password and store it in a safe location away from the tablet PC If you forget your power on password you cannot start up the tablet PC or resume from Hibernation unless you can use a...

Page 52: ...fore exiting Standby a Windows password not a power on password must be entered to resume from Standby A supervisor password set in the Setup utility and a Windows administrator password set in Windows are not interchangeable Any number combination used for a Compaq password can also be used for other Compaq passwords or as a Windows password with these considerations All Compaq passwords must be ...

Page 53: ...ner of the screen press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select without using an optional keyboard rotate the jog dial to scroll and press the jog dial inward to select To navigate and select using an optional keyboard use the arrow and enter keys 2 Select the Security menu 3 To display the status ...

Page 54: ...t PC A power on password is set in the Setup utility 1 To open the Setup utility turn on or restart the tablet PC While the Compaq logo is displayed and a cursor is flashing in the upper right corner of the screen press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select use the arrow and enter keys 2 To acces...

Page 55: ...ing the power switch for 4 seconds then turn on the tablet PC to try again Restarting the tablet PC will not set the system to accept a fourth attempt Changing or Clearing a Power On Password To change or clear a power on password an optional keyboard must be in the system The keyboard may be a tablet PC keyboard or a standard keyboard connected by USB A power on password is changed or cleared in ...

Page 56: ...gs and system identification information in the Setup utility Once set this password must be entered to access the Setup utility A supervisor password can also be entered at a prompt for the power on password Setting a Supervisor Password To set a supervisor password an optional keyboard must be in the system The keyboard may be a tablet PC keyboard or a standard keyboard connected to the tablet P...

Page 57: ... the supervisor password prompt a pen activated on screen keypad is displayed To enter your password use either of the following methods Tap your password onto the on screen keypad with the pen tip then select Enter on the on screen keypad Type your password on an optional keyboard then press enter After 3 unsuccessful attempts to enter the supervisor password you must turn off the tablet PC by sl...

Page 58: ...sword type the new password using any combination of up to 32 numbers in both fields then press enter To clear the password clear both fields then press enter 4 To save your preference and exit the Setup utility select the File menu Save Changes and Exit then follow the instructions on the screen Your preference is set as you exit the Setup utility and is in effect when the tablet PC restarts Usin...

Page 59: ...tup utility turn on or restart the tablet PC While the Compaq logo is displayed and a cursor is flashing in the upper right corner of the screen press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select use the arrow and enter keys 3 To access the DriveLock password settings select the Security menu Set DriveL...

Page 60: ... third attempt Changing or Clearing a DriveLock Password To access the DriveLock settings in the Setup utility you must shut down then turn on the tablet PC to access the Setup utility If you open the Setup utility from a Windows restart DriveLock settings are not accessible 1 To verify that the tablet PC is off and not in Hibernation slide and release the power switch If your work returns to the ...

Page 61: ...ing any combination of up to 32 numbers in both fields then press enter To clear the password clear both fields then press enter 5 To save your preference and exit the Setup utility select File Save Changes and Exit then follow the instructions on the screen Your preference is set as you exit the Setup utility and is in effect when the tablet PC restarts ...

Page 62: ...n For CD insertion and removal instructions refer on this CD to the Hardware Guide Drives chapter Avoiding Standby and Hibernation ÄCAUTION Initiating Standby or Hibernation while playing audio or video drive media may stop the play or diminish the quality of the play If Standby or Hibernation is accidentally initiated while a medium is in use slide and release the power switch to resume from Stan...

Page 63: ...My Computer 2 Right click a drive 3 Select Properties AutoPlay tab then follow the instructions on the screen 4 To save your settings select the OK button Displaying Media Contents Without Using AutoPlay To display the contents of a drive medium when the contents are not displayed by AutoPlay 1 Insert the medium into the drive 2 Select Start Run then type explorer x where X the drive designation o...

Page 64: ...he CD and Windows Media Player do not open proceed to step 4 4 Select Start All Programs Accessories Entertainment Windows Media Player 5 Select the Play button to play the CD and the Stop button to stop the CD Playing a Video CD 1 Read Using CDs and DVDs first in this chapter 2 If an optical drive is not in the system insert an optical drive into the MultiBay of an optional External MultiBay or d...

Page 65: ... the video file then select the Open button 9 To stop playing the CD select the Stop button Accessing Windows Media Player Help The Windows Media Player application is an operating system feature Instructions for using Windows Media Player are included in the Windows Media Player Help file To access the Help file open the Windows Media Player application then select Help on the menu bar To open Wi...

Page 66: ...ins a third party player program before you have installed WinDVD you are prompted to install that third party player program and not WinDVD If you prefer to install WinDVD decline the third party player installation usually by pressing a No Cancel or Exit button then close the installation window To install WinDVD from the Software Setup utility select Start All Programs Software Setup InterVideo...

Page 67: ...em includes an optional docking station dock or undock the tablet PC before starting a DVD not while playing a DVD For best playback quality save your files and close all open applications before playing a DVD For best performance view the DVD in landscape view After you insert a DVD a short pause is normal before AutoPlay opens the DVD and WinDVD Player If the DVD displays a Playback Of Content F...

Page 68: ...e regional setting on your DVD drive can be changed only 5 times The regional setting you select the fifth time becomes the permanent regional setting on the drive The number of allowable regional changes remaining on the drive is displayed in the Remaining Times Until Permanent field in the WinDVD window The number in the field includes the fifth and permanent change To change the regional settin...

Page 69: ...e When more than 1 bootable device is in the system the tablet PC selects the startup device by searching sequenced locations for first a bootable optical disc second a bootable diskette third a bootable hard drive and fourth a bootable NIC Searchable locations include the tablet PC hard drive bay the MultiBay in an optional docking station and the MultiBay in an optional External MultiBay that is...

Page 70: ...rder Preference After you set a boot order preference The tablet PC uses your boot order preference each time it is started or restarted The logical drive designations used by the system change For example if you set the tablet PC to start up from a removable hard drive in the External MultiBay that hard drive becomes drive C and the system hard drive in the hard drive bay becomes drive D Starting...

Page 71: ...rtup select I O Device Configuration then enable PXE Remote Boot b To set a boot order preference select Boot Order then follow the instructions in the right pane of the window 3 To save your preferences and exit the Setup utility use the arrow keys to select Exit Exit Saving Changes then follow the instructions on the screen Your preferences are set as you exit the Setup utility and are in effect...

Page 72: ...et PC Press F12 on an optional keyboard To press F12 on the tablet PC keyboard press Fn F11 F12 To connect to the server during startup you must respond to the Network Service Boot prompt whether or not you have included the NIC in a boot order preference To enable a NIC for startup see Setting a Boot Order Preference earlier in this chapter ...

Page 73: ... or will not load This utility includes settings that are not available in Windows When you exit the Setup utility the operating system restarts Compaq Diagnostics is a system information and diagnostic utility that is used within the Windows operating system Use this utility to Compare the tablet PC configuration at the time Compaq Diagnostics was installed to interim or current configurations Di...

Page 74: ...ections when an optional keyboard is not in the system navigate by scrolling the jog dial and select by pressing the jog dial inward To make selections when an optional keyboard is in the system navigate and select with the arrow and enter keys You cannot type for example to set a password in the Setup utility unless an optional keyboard is in the system Step by step instructions for Setup utility...

Page 75: ...logo is displayed and a cursor is flashing in the upper right corner of the screen press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select without using an optional keyboard rotate the jog dial to scroll and press the jog dial inward to select To navigate and select using an optional keyboard use the arrow a...

Page 76: ...n press the esc button on the tablet PC or press F10 on an optional keyboard To change the language select Advanced Languages To navigate and select without using an optional keyboard rotate the jog dial to scroll and press the jog dial inward to select To navigate and select using an optional keyboard use the arrow and enter keys 2 Select the Advanced menu Section 508 Compliance 3 Select the time...

Page 77: ...tion information Processor Speed Maximum clock speed of the CPU in megahertz BIOS Version Version number of the system ROM read only memory You will need this information to update the system ROM KBC Version Version number of the KBC keyboard controller ROM You will need this information to update the KBC ROM Serial Number Serial number of the tablet PC You will need this number if you call Compaq...

Page 78: ...that a power on password is set Clear indicates that no power on password is set Set Power On Password Set change or clear a power on password DriveLock Display status of DriveLock protection Set indicates that the system hard drive is protected by DriveLock Clear indicates that the system hard drive is not protected by DriveLock Drive Lock Settings are accessible only when you enter the Setup uti...

Page 79: ...he MultiBay of an optional docking station Any bootable drive in the MultiBay of an optional External MultiBay connected to the tablet PC Device Options Enable or disable the ability of the tablet PC to connect to a PXE Preboot eXecution Environment or RPL Remote Program Load server at startup Section 508 Compliance Set the time in seconds that the flashing cursor is displayed during startup You c...

Page 80: ... Cancel changes entered during the current session then exit the Setup utility and restart the tablet PC Load Setup Defaults Replace configuration settings in the Setup utility with default settings Identification information including ROM version information is retained Discard Changes Cancel changes entered during the current session without exiting the Setup utility Save Changes Save changes en...

Page 81: ...n Compaq components are scanned the results may be inconclusive Detecting Compaq Diagnostics The tablet PC ships with the Compaq Diagnostics utility preloaded but not preinstalled You may have installed it earlier along with other utilities or it may have been installed by another user To determine whether Compaq Diagnostics is installed 1 Select Start Control Panel Performance and Maintenance ico...

Page 82: ...nd Maintenance icon then select Compaq Configuration Record When the scan displayed on the progress bar is complete a window displays your configuration at the time Compaq Diagnostics was installed and your current configuration 2 To save the displayed information or view additional information such as interim configurations select the Help button on the menu bar then follow the instructions on th...

Page 83: ...ostic Test Information 1 To run the Compaq Diagnostics scan and open the Compaq Diagnostics window select Start Control Panel Performance and Maintenance icon Compaq Diagnostics 2 Select the Test tab 3 In the scroll box select the category or device you want to test 4 Select a test type Quick Test runs a quick general test on each device in a selected category Complete Test performs maximum testin...

Page 84: ...he Status tab summarizes the tests run passed and failed during the current testing session The Log tab lists tests run on the system the number of times each test has run the number of errors found on each test and the total run time of each test The Error tab lists all errors found on the tablet PC with their error codes 8 To save a test report Select the Log tab Save button to save a Log tab re...

Page 85: ...ons they provide select Start Compaq Information Center The Compaq Help and Support menu is displayed in the left panel Not all links are available worldwide and most sites are available in limited languages If you need help and cannot access the Internet To obtain troubleshooting information Refer on this CD to the Troubleshooting guide Refer to the Solving Problems chapter in the printed Getting...

Page 86: ...1 Capture Screen item on Q Menu 2 9 Capture Window item on Q Menu 2 10 CD drive adding to system 5 1 booting from 6 1 CD s avoiding Standby and Hibernation while playing 5 1 Compaq Support Software CD 3 4 displaying contents of 5 2 playing audio 5 3 playing video 5 3 QuickRestore 3 9 Windows Media Player application 5 3 CompaqConfigurationRecord 7 9 Compaq Diagnostics detecting 7 9 displaying ROM ...

Page 87: ...0 D DC cable 1 1 Desktop Profile Manager utility hotkeys 2 21 modes vs profiles 2 15 profiles settingpreferences for 2 20 diagnostics utility Compaq Diagnostics 3 2 7 1 diskette avoiding Standby and Hibernation while playing 5 1 displaying contents of 5 2 downloading KBC ROM to 3 6 diskette drive adding to system 3 6 booting from 6 1 DMI values 7 5 docking station affecting presentation mode 2 12 ...

Page 88: ...ttings 5 7 E error message Playback of Content From this Region 5 6 Compaq Diagnostics error tab 7 12 esc button identified 6 2 Extended Desktop item on Q Menu 2 11 External Only item on Q Menu 2 10 F family identifying tablet PC 3 2 H hard drive booting from 6 1 protecting with DriveLock 4 9 self test 7 7 Hibernation avoiding while playing drive media 1 5 described 1 3 enabling disabling 1 3 init...

Page 89: ...dures 1 7 reinstalling software 3 9 M model identifying tablet PC 3 2 modes presentation 2 11 2 17 undocked 2 16 viewing 2 16 writing 2 17 Mute On Off item on Q Menu 2 9 N Network Service Boot prompt 6 3 NIC network interface card 6 1 O operating system closing 1 6 emergency shutdown procedures 1 7 installing alternative 3 11 opening 1 6 reinstalling 3 9 optical disc See CD s DVD ownership tag 7 5...

Page 90: ...or See CPU central processing unit profiles Desktop Manager Utility 2 15 PXE Preboot eXecution Environment prototcol 6 3 Q Q Menu closing 2 2 controls 2 1 displaying 2 2 icon 2 2 items number of supported 2 4 items obtaining information about 2 3 selecting item from 2 2 setting preferences for 2 3 testing items on 2 3 Q menu button 2 1 Q Menu system defined items Brightness 2 9 Capture Screen 2 9 ...

Page 91: ...3 3 Main menu 7 5 navigation in 7 2 protecting with password 4 7 restoring default settings 7 3 Security menu 7 6 settinganaccesspreference 7 4 setting DriveLock preferences in 4 9 setting power on password preferences in 4 5 setting supervisor password preferences in 4 7 vs Compaq Diagnostics 7 1 shutting down the tablet PC emergency procedures 1 7 Windows procedures 1 6 SoftPaq defined 3 4 downl...

Page 92: ...tandby item on Q Menu 2 13 supervisor password changing 4 8 clearing 4 8 combining with other passwords 4 3 determining status of 4 4 entering 4 8 features 4 7 forgetting 4 2 setting 4 7 system lock up emergency shutdown procedures 1 7 reinstalling software 3 9 system ROM defined 3 1 determining current version of 3 2 downloading and installing 3 5 obtaining updates for 3 4 vs KBC ROM 3 1 T tab bu...

Page 93: ...See software UUID 7 5 V video CD See CD s viewing mode described 2 16 profile for 2 18 Volume item on Q Menu 2 9 W Windows Media Player 5 3 Windows passwords 1 9 4 3 WinDVD 5 5 wireless LAN activity light 2 8 Wireless On Off item on Q Menu 2 8 writing mode described 2 17 profile for 2 19 ...

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