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HP Compaq Pro 4300, Maintenance And Service Manual

The HP Compaq Pro 4300 is a reliable desktop computer designed for business use. To ensure proper maintenance and troubleshooting, you can easily download the comprehensive Maintenance & Service Manual for free from our website. Simply visit manualshive.com to access this user-friendly manual and maximize the potential of your device.

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Table H-1

  Specifications (continued)

Power Supply

Power Output

Rated Input Current (maximum)

1

Rated Line Frequency

Operating Line Frequency Range

Max Allowable Leakage Current

Power Supply Fan

115V

240W

4A @ 100 VAC

50/60 Hz

47-63 Hz

275 µA

92mm variable speed

230V

240W

2A @ 230 VAC

50/60 Hz

47-63 Hz

275 µA

92mm variable speed

1

This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark
requirements for use in the countries of the European Union. The active power factor corrected power supply also has the
added benefit of not requiring an input voltage range select switch.

166 Appendix H   Specifications

Summary of Contents for Compaq Pro 4300

Page 1: ...Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC ...

Page 2: ...ucts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard C...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...ng the monitor display 6 Activating and customizing the software in Windows 8 6 Activating the Windows Operating System 6 Downloading Windows 8 updates 7 Customizing the monitor display 7 3 Computer Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 10 Computer Setup Storage 11 Computer Setup Security 14 Computer Setup Power 18 Computer Setu...

Page 5: ...ons 28 Cleaning the Computer Case 28 Cleaning the Keyboard 28 Cleaning the Monitor 29 Cleaning the Mouse 29 Service Considerations 29 Power Supply Fan 29 Tools and Software Requirements 30 Screws 30 Cables and Connectors 30 Hard Drives 30 Lithium Coin Cell Battery 31 6 Illustrated parts catalog 32 Spare parts 32 Computer major components 32 Sequential part number listing 36 7 Removal and Replaceme...

Page 6: ... Front Fan Assembly 81 Front I O Power Switch Assembly 82 Speaker 83 Heat sink 84 Processor 87 Power Supply 89 System Board 91 Battery 93 Type 1 Battery Holder 94 Type 2 Battery Holder 94 Type 3 Battery Holder 95 Using the Small Form Factor Computer in a Tower Orientation 96 Installing a Security Lock 97 HP Kensington MicroSaver Security Cable Lock 97 Padlock 98 Front Bezel Security 99 Appendix A ...

Page 7: ...h Drive Problems 141 Solving Front Panel Component Problems 143 Solving Internet Access Problems 143 Solving Software Problems 145 Contacting Customer Support 147 Appendix D HP PC Hardware Diagnostics 148 Why run HP PC Hardware Diagnostics 148 How to access and run HP PC Hardware Diagnostics 149 Downloading HP PC Hardware Diagnostics to a USB device 150 Appendix E Backup and Recovery 151 Restoring...

Page 8: ...ing system media purchased separately 158 Appendix F Password Security and Resetting CMOS 159 Resetting the Password Jumper 160 Clearing and Resetting the CMOS 161 Appendix G Drive Protection System DPS 163 Accessing DPS Through Computer Setup 164 Appendix H Specifications 165 Index 167 ix ...

Page 9: ...nd software installed in the computer run the diagnostic utility included on some computer models only NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 96 in this guide Figure 1 1 Small Form Factor Configuration Standard Configuration Features 1 ...

Page 10: ...versal Serial Bus Ports 2 Optical Drive Activity Light 7 Microphone Connector 3 Optical Drive Eject Button 8 3 5 inch Media Card Reader optional 4 Dual State Power Button 9 Hard Drive Activity Light 5 Power On Light 10 Headphone Connector NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code ...

Page 11: ...en 5 Universal Serial Bus USB 10 Line In Audio Connector blue NOTE An optional second serial port and an optional parallel port are available from HP The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed into one of the system board slots the connectors on the graphics card and the system board may be used at the s...

Page 12: ...has a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 1 4 Serial Number and Product ID Location 4 Chapter 1 Product Features ...

Page 13: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 14: ...er the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows de...

Page 15: ...ou set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower...

Page 16: ...sages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarte...

Page 17: ...e headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do...

Page 18: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 19: ... mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode ...

Page 20: ... Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume I...

Page 21: ... on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootabl...

Page 22: ... Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled Password prompt on F9 F12 requires setup password to use these boot functions Default is enabled Network Server Mode Default is disabled Smart Cover Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Passwo...

Page 23: ...Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk whi...

Page 24: ...s a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks chan...

Page 25: ...s UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to de...

Page 26: ...pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the b...

Page 27: ...nabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previou...

Page 28: ...em Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network...

Page 29: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 30: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Page 31: ...iction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert SMART ATA Drives 23 ...

Page 32: ...al for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations Small Form Factor SFF Figure 5 1 Small Form Factor chassis 24 Chapter 5 Identifying the Chassis Routine Care and Disassem...

Page 33: ...orker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tube...

Page 34: ...loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle ele...

Page 35: ...ented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter c...

Page 36: ... case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue...

Page 37: ...or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 28 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned...

Page 38: ...it are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being remov...

Page 39: ...t three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperature...

Page 40: ...6 Illustrated parts catalog This chapter provides parts information for the chassis Spare parts Computer major components 32 Chapter 6 Illustrated parts catalog ...

Page 41: ...t sink includes replacement thermal material 636919 001 9 Front I O and power switch assembly 636926 001 Cables 10 SATA power cable 636923 001 11 SATA cable 1 straight end 1 angled end 25 inch 365 mm 638814 001 12 SATA cable 2 straight ends 19 inch 483 mm 638813 001 SATA USB 3 0 SuperSpeed power extension cable 20 in 663214 001 SATA power extension cable 20 in 633756 001 HP DisplayPort cable 48756...

Page 42: ...dro NVS310 PCIe x16 graphics card 680653 001 nVidia Quadro NVS300 PCIe x16 graphics card 632486 001 For use in models with Windows 8 ATI Radeon HD7450 1 GB PCIe x16 graphics card includes adapter 702647 001 ATI Radeon HD6350 512 MB PCIe x16 graphics card 697246 001 nVidia Quadro NVS300 PCIe x16 graphics card 700578 001 Other boards HP FireWire IEEE 1394a PCIe x1 Card 637591 001 USB 3 0 SuperSpeed ...

Page 43: ...ocessor 3 4 GHz 665120 001 Intel Core i3 2120 processor 3 3 GHz 638629 001 Intel Pentium Dual Core G2130 processor 3 2 GHz 715898 001 Intel Pentium Dual Core G2120 processor 3 1 GHz 703282 001 Intel Pentium Dual Core G2020 processor 2 9 GHz 715897 001 Intel Pentium Dual Core G2010 processor 2 8 GHz 715896 001 Intel Pentium Dual Core G870 processor 3 1 GHz 691936 001 Intel Pentium Dual Core G860 pr...

Page 44: ...001 Chassis stand 688952 001 HP Business Digital Headset 642738 001 Hard drive conversion bracket 397117 001 Screw Kit 393956 001 Sequential part number listing Spare part number Description 393956 001 Screw Kit 397117 001 Hard drive conversion bracket 450712 001 Hard drive grommet 463023 001 Adapter DMS 59 to dual VGA 487562 001 HP DisplayPort cable 508987 001 Clamp Lock Kit includes universal ca...

Page 45: ...h Republic 537745 231 Keyboard PS 2 non Windows 8 Slovakia 537745 251 Keyboard PS 2 non Windows 8 Russia 537745 261 Keyboard PS 2 non Windows 8 Bulgaria 537745 271 Keyboard PS 2 non Windows 8 Romania 537745 281 Keyboard PS 2 non Windows 8 Belarus 537745 291 Keyboard PS 2 non Windows 8 Japan 537745 371 Keyboard PS 2 non Windows 8 international 537745 AA1 Keyboard PS 2 non Windows 8 Simplified Chine...

Page 46: ...yboard USB non Windows 8 Hungary 537746 221 Keyboard USB non Windows 8 the Czech Republic 537746 231 Keyboard USB non Windows 8 Slovakia 537746 251 Keyboard USB non Windows 8 Russia 537746 281 Keyboard USB non Windows 8 Belarus 537746 291 Keyboard USB non Windows 8 Japan 537746 371 Keyboard USB non Windows 8 international 537746 AA1 Keyboard USB non Windows 8 Simplified Chinese 537746 AB1 Keyboard...

Page 47: ...4 Keyboard USB SmartCard non Windows 8 Norway 631411 104 Keyboard USB SmartCard non Windows 8 Sweden 631411 114 Keyboard USB SmartCard non Windows 8 Switzerland 631411 124 Keyboard USB SmartCard non Windows 8 French Canada 631411 134 Keyboard USB SmartCard non Windows 8 Portugal 631411 144 Keyboard USB SmartCard non Windows 8 Turkey 631411 154 Keyboard USB SmartCard non Windows 8 Greece 631411 164...

Page 48: ... 001 Card reader 22 in 1 636917 001 USB speakers external 636919 001 Heat sink includes replacement thermal material 636920 001 Front bezel 636921 001 Baffle 636922 001 Chassis fan 636923 001 SATA power cable 636924 001 Access panel 636925 001 Speaker internal 636926 001 Front I O and power switch assembly 636927 001 250 GB hard drive 636929 001 500 GB hard drive 636930 001 1 TB hard drive 637213 ...

Page 49: ...8 Germany 674314 051 Keyboard wireless non Windows 8 France 674314 061 Keyboard wireless non Windows 8 Italy 674314 071 Keyboard wireless non Windows 8 Spain 674314 081 Keyboard wireless non Windows 8 Denmark 674314 091 Keyboard wireless non Windows 8 Norway 674314 101 Keyboard wireless non Windows 8 Sweden 674314 111 Keyboard wireless non Windows 8 Switzerland 674314 121 Keyboard wireless non Win...

Page 50: ...ireless keyboard mouse transceiver 676358 001 System board for use in models without Windows 8 includes replacement thermal material 676358 501 System board for use in models with Windows 8 Standard 676358 601 System board for use in models with Windows 8 Professional 680020 001 256 GB Solid state drive SSD 680653 001 nVidia Quadro NVS310 PCIe x16 graphics card 682410 001 Intel Celeron G460 proces...

Page 51: ...Windows 8 France 701426 061 Keyboard wireless Windows 8 Italy 701426 071 Keyboard wireless Windows 8 Spain 701426 081 Keyboard wireless Windows 8 Denmark 701426 091 Keyboard wireless Windows 8 Norway 701426 101 Keyboard wireless Windows 8 Sweden 701426 111 Keyboard wireless Windows 8 Switzerland 701426 121 Keyboard wireless Windows 8 French Canada 701426 131 Keyboard wireless Windows 8 Portugal 70...

Page 52: ...ard Windows 8 Spain 701427 081 Keyboard USB Smart card Windows 8 Denmark 701427 091 Keyboard USB Smart card Windows 8 Norway 701427 101 Keyboard USB Smart card Windows 8 Sweden 701427 111 Keyboard USB Smart card Windows 8 Switzerland 701427 121 Keyboard USB Smart card Windows 8 French Canada 701427 131 Keyboard USB Smart card Windows 8 Portugal 701427 141 Keyboard USB Smart card Windows 8 Turkey 7...

Page 53: ...051 Keyboard PS 2 Windows 8 France 701428 061 Keyboard PS 2 Windows 8 Italy 701428 071 Keyboard PS 2 Windows 8 Spain 701428 081 Keyboard PS 2 Windows 8 Denmark 701428 091 Keyboard PS 2 Windows 8 Norway 701428 101 Keyboard PS 2 Windows 8 Sweden 701428 111 Keyboard PS 2 Windows 8 Switzerland 701428 121 Keyboard PS 2 Windows 8 French Canada 701428 131 Keyboard PS 2 Windows 8 Portugal 701428 141 Keybo...

Page 54: ...board USB Windows 8 Italy 701429 071 Keyboard USB Windows 8 Spain 701429 081 Keyboard USB Windows 8 Denmark 701429 091 Keyboard USB Windows 8 Norway 701429 101 Keyboard USB Windows 8 Sweden 701429 111 Keyboard USB Windows 8 Switzerland 701429 121 Keyboard USB Windows 8 French Canada 701429 131 Keyboard USB Windows 8 Portugal 701429 141 Keyboard USB Windows 8 Turkey 701429 151 Keyboard USB Greece 7...

Page 55: ...onal 702647 001 ATI Radeon HD7450 1 GB PCIe x16 graphics card includes adapter for use in models with Windows 8 703282 001 Intel Pentium Dual Core G2120 processor 3 1 GHz 704227 001 Intel Celeron G555 processor 2 7 GHz 704228 001 Intel Pentium Dual Core G645 processor 2 9 GHz 706883 001 Intel Celeron G465 processor 1 9 GHz 715893 001 Intel Celeron G1610 processor 2 6 GHz 715894 001 Intel Celeron G...

Page 56: ...ocation Each computer has a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 7 1 Serial Number and Product ID Location Preparation for Disassembly See Identifying the Chassis Routine Care and Disassembly Preparation on page 24 for initial safety procedures 1 Remove disengage any securi...

Page 57: ...ling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the u...

Page 58: ...sembly on page 48 2 If the computer is on a stand remove the computer from the stand 3 Loosen the captive thumbscrew 1 then lift the access panel off the computer 2 Figure 7 2 Removing the Access Panel To install the access panel reverse the removal procedure 50 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 59: ...bly Preparation for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 3 Removing the Front Bezel To install the front bezel reverse the removal procedure Front Bezel 51 ...

Page 60: ...nk 1 Remove the access panel Computer Access Panel on page 50 2 Remove the front bezel Front Bezel on page 51 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 4 Removing a Bezel Blank 4 Replace the front bezel 52 Chapter 7 Removal and Replaceme...

Page 61: ...bel Color Component 1 DIMM Channel A XMM3 black Memory Module 2 DIMM Channel B XMM1 black Memory Module 3 Power SATAPWR1 black SATA Drives 4 Media Card Reader MEDIA1 black Media Card Reader 5 SATA SATA1 white Optical Drive 6 SATA SATA0 dark blue Hard Drive 7 PCI Express x1 X1PCIEXP1 black Expansion Card 8 PCI Express x16 X16PCIEXP black Expansion Card 9 PCI 2 PCI1 and PCI2 white Expansion Card Sys...

Page 62: ...ry configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mb...

Page 63: ...ximum operational speed is determined by the slowest DIMM in the system Installing DIMMs CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory mo...

Page 64: ...tch the notch on the module with the tab on the memory socket A DIMM must occupy the black XMM1 socket For maximum performance populate the sockets so that the memory capacity is equal between Channel A and Channel B Refer to Populating DIMM Sockets on page 55 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the la...

Page 65: ...aphics card 637995 001 nVidia Quadro NVS310 PCIe x16 graphics card 680653 001 nVidia Quadro NVS300 PCIe x16 graphics card 632486 001 ATI Radeon HD7450 PCIe x16 graphics card 1 GB includes adapter 682411 001 AMD FirePro 2270 PCIe x16 graphics card 512 MB 637213 001 Graphics cards for models with Windows 8 ATI Radeon HD7450 PCIe x16 graphics card 1 GB includes adapter 702647 001 ATI HD6350 512 MB PC...

Page 66: ...pansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis 4 Release the slot cover retention latch that secures t...

Page 67: ...card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 10 Removing an Expansion Slot Cover Removing or Installing an Expansion Card 59 ...

Page 68: ...t up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card Figure 7 11 Removing a PCI Express x1 Expansion Card 60 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF ...

Page 69: ...to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 12 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot ...

Page 70: ...pansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 7 14 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replac...

Page 71: ...ct the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed 15 Reconfigure the computer if necessary Removing or Installing an Expansion Card 63 ...

Page 72: ...e the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables t...

Page 73: ... SSD SATA 6 0 696622 001 120 GB Solid state drive SSD SATA 2 0 661841 001 Drive cables SATA cable 2 straight ends 19 inch 483 mm 638813 001 SATA cable 1 straight end 1 angled end 25 inch 635 mm 638814 001 SATA power cable 636923 001 A Torx T 15 screwdriver is needed to remove and install the guide screws on a drive CAUTION Make sure personal files on the hard drive are backed up to an external sto...

Page 74: ...d SATA1 Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA1 The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive the second connector routed to the rear of the 3 5 drive and the third connector routed to the rear of the 5 25 optical drive The system d...

Page 75: ... Bezel Security on page 99 for more information CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handli...

Page 76: ...ove the access panel Computer Access Panel on page 50 3 Rotate the drive cage to its upright position 1 and remove the mounting screw on the back left side of the drive 2 Figure 7 17 Removing the Drive Mounting Screw 4 Press and hold down the latch to disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 7 18 Disconnecting the Power and Data Cables 68 Chapter 7 Re...

Page 77: ...ires when rotating the drive cage down Figure 7 19 Rotating the Drive Cage Down 6 Slide the drive back until it stops then lift it up and out of the drive cage Figure 7 20 Removing the 5 25 inch Drive NOTE When replacing a drive transfer the four mounting screws from the old drive to the new one Drives 69 ...

Page 78: ...ic mounting screws on the front of the chassis under the front bezel The M3 metric mounting screws are black Refer to Installing and Removing Drives on page 66 for an illustration of the extra M3 metric mounting screws location CAUTION Use only 5 mm long screws as mounting screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the three M3 metri...

Page 79: ... that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive NOTE The power c...

Page 80: ...configures the computer Removing an Internal 3 5 inch Drive CAUTION All removable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the internal 5 25 inch drive before removing the internal 3 5 inch drive 1 Follow the procedure in Removing an Internal 5 25 inch Drive on page 68 to remove the...

Page 81: ...ecting the Media Card Reader USB Cable 3 Rotate the drive cage to its upright position 1 and remove the mounting screw on the back left side of the drive 2 Figure 7 27 Removing the Drive Mounting Screw 4 Rotate the drive cage back down to its normal position Figure 7 28 Rotating the Drive Cage Down Drives 73 ...

Page 82: ...rive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 52 for more information 3 Install three M3 metric mounting screws in the lower holes on each side of the drive two on the right side and one on the front left side HP has provided extra M3 metric mounting screws on the front of the chassis under the front bezel The M3 metric mounting ...

Page 83: ...rd Reader Shown 5 Rotate the drive cage to its upright position 1 and install an M3 mounting screw in the back left side of the drive 2 to secure the drive to the drive cage Figure 7 32 Securing the Drive in the Drive Cage 6 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Figure 7 33 Rotating the Drive Cag...

Page 84: ...an illustration of the system board drive connectors 8 Replace the 5 25 inch drive 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed The system automatically recognizes the drive and reconfigures the computer 76 Chapter 7 Removal and ...

Page 85: ... located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Rotate the drive cage for internal drives to its upright position Figure 7 35 Rotating the Drive Cage Up 4 Rotate the power supply to its upright position The hard drive is located beneath the...

Page 86: ... the hard drive 1 While holding the latch down slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 7 38 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting screws from the old hard drive to the new hard drive Figure 7 39 Installing Hard Drive Mounting Screws 78 Chapter 7 Removal and Replacement Procedures ...

Page 87: ...bles through the cable guide on the bottom of the chassis frame behind the hard drive The data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 10 Rotate the drive cage for internal drives and the power supply down to their normal positions 11 Replace the access panel 12 If the computer was on a stand replace the stan...

Page 88: ...on for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Remove the cables from the holder on the side of the baffle 4 Lift the baffle straight up out of the chassis Figure 7 41 Removing the baffle To install the baffle reverse the removal procedure 80 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 89: ... Front Bezel on page 51 4 Remove the baffle Baffle on page 80 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN 6 Press the two tabs left bottom that secure the fan assembly to the chassis front Figure 7 42 Front fan tab locations 7 Pull the assembly toward the rear of the unit and then lift it out of the chassis Figure 7 43 Removing the front fan To install the fr...

Page 90: ... page 50 3 Remove the front bezel Front Bezel on page 51 4 Remove the chassis fan Front Fan Assembly on page 81 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT USB1 Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED 7 Remove the screw that secures the assembl...

Page 91: ...oper cable routing prevents damage to the cables and allows the drive cage to close properly Speaker Description Spare part number Speaker 636925 001 The speaker is attached to the front of the chassis under the rotating drive cage 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Remove the front bezel Front ...

Page 92: ...e heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 48 2 Remove the access panel Computer Access Panel on page 50 3 Remove the baffle Baffle on page 80 4 Remove the chassis fan Front Fan Assembly on page 81 84 Chapter 7 Removal and Replacement Procedures Small Form Fa...

Page 93: ...taining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 7 47 Removing the heat sink screws Heat sink 85 ...

Page 94: ...d with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the baffle may cause the computer to overheat 86 Chapter 7 Removal and Replacement Pr...

Page 95: ...2 GHz 715898 001 Intel Pentium Dual Core G2120 processor 3 1 GHz 703282 001 Intel Pentium Dual Core G2020 processor 2 9 GHz 715897 001 Intel Pentium Dual Core G2010 processor 2 8 GHz 715896 001 Intel Celeron G1620 processor 2 7 GHz 715894 001 Intel Celeron G1610 processor 2 6 GHz 715893 001 Intel Celeron G645 processor 2 9 GHz 704228 001 Intel Celeron G555 processor 2 7 GHz 704227 001 Intel Celero...

Page 96: ...cking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has ev...

Page 97: ...age protection 613664 001 Power supply 240W 613763 001 WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The rotating power supply is located at the rear of the chassis It is held in place by a bracket no screws are used WARNING Vol...

Page 98: ... supply system board connections Table 7 4 Power supply cable system board connector Power supply connector label System board connector P1 PWR P2 PWRCMD P3 PWRCPU To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply 90 C...

Page 99: ...make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules seeInstalling Additional Memory on page 54 Expansion cards Removing or Installing an Expansion Card on page 57 Heat sink Heat sink on page 84 Processor Processor on page 87 4 Remove the baffle from the chassis Baffle on page 80 5 Remove the fan from the chassi...

Page 100: ...OS CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the...

Page 101: ...ttery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http ...

Page 102: ...ny special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 8 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edg...

Page 103: ...Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 7 54 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to ...

Page 104: ...hat its right side is facing down and place the computer in the optional stand Figure 7 55 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the com...

Page 105: ...urity Lock The security locks displayed below and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 7 56 Installing a Cable Lock Installing a Security Lock 97 ...

Page 106: ...Padlock Figure 7 57 Installing a Padlock 98 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 107: ...rd from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and fro...

Page 108: ...ng the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 100 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 109: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 110: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 111: ...rror occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be enabled to run every 1 to 30 days on a regu...

Page 112: ... 5 Replace the system board 511 CPU Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Set...

Page 113: ... Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Recommended Action Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor 1 Ensure ...

Page 114: ...the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attemptin...

Page 115: ...opriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 8 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to...

Page 116: ... restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the compu...

Page 117: ...ing a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models...

Page 118: ...r will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 119: ...or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Poor performance Cause Solution Processor...

Page 120: ...lications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially g...

Page 121: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 122: ...ally and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the pro...

Page 123: ...evice is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Repla...

Page 124: ...er from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation...

Page 125: ...hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure ...

Page 126: ...1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again 118 Appendix C Troubleshooting Without Diagnostics ...

Page 127: ... make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a sa...

Page 128: ...not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the co...

Page 129: ... state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor conne...

Page 130: ...f applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Mo...

Page 131: ...n close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button ...

Page 132: ...hts When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup ...

Page 133: ...ist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the ...

Page 134: ...rnal speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is ...

Page 135: ...tion The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value Ther...

Page 136: ...it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you a...

Page 137: ...s may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving Printer Problems 129 ...

Page 138: ...are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and condition...

Page 139: ...he computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume ...

Page 140: ...al device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configura...

Page 141: ...ry is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIM...

Page 142: ...Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 ...

Page 143: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Page 144: ...led The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board wa...

Page 145: ...ins the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME s...

Page 146: ...g POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You h...

Page 147: ...ssor does not support a feature previously enabled on this system 1 Install a TXT Trusted Execution Technology capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optiona...

Page 148: ... problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer ...

Page 149: ...s listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c s...

Page 150: ... device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options ...

Page 151: ...t the USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact yo...

Page 152: ...ptions 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete bu...

Page 153: ...ting system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error ...

Page 154: ... use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to us...

Page 155: ...u visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance Contacting Customer Support 147 ...

Page 156: ...and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardw...

Page 157: ... Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 150 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive...

Page 158: ...em 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories th...

Page 159: ...o set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next an...

Page 160: ...AUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 154 If the computer is working and Windows 7 is responding use these steps to perform a Syste...

Page 161: ...therwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs or a USB flas...

Page 162: ...ow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection...

Page 163: ...use 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select ...

Page 164: ...r initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs T...

Page 165: ...at the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer or From the Start screen type c and then select Computer NOTE If the Windows...

Page 166: ... to select the System Recovery option 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 operating system media completely erases hard drive co...

Page 167: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 168: ...pment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password ju...

Page 169: ...the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the computer cover or access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is i...

Page 170: ...power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time 162 Appendix F Password Security and Resetting CMOS ...

Page 171: ...to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximat...

Page 172: ...wer and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three messages...

Page 173: ... m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Ty...

Page 174: ... Hz 275 µA 92mm variable speed 230V 240W 2A 230 VAC 50 60 Hz 47 63 Hz 275 µA 92mm variable speed 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 166...

Page 175: ...ions 165 computer access panel removing 50 computer cleaning 28 connecting drive cables 66 country power cord set requirements 102 Customer Support 107 147 D DIMMs See memory disassembly preparation 48 Drive Protection System DPS 163 drives connecting cables 66 installing 66 locations 66 removing 66 SFF removal and replacement 65 E electrostatic discharge ESD 25 preventing damage 25 error codes 10...

Page 176: ...cleaning 29 mouse connector 3 mouse problems 130 mouse spare part number spare part number 36 38 N network connector 3 network problems 134 numeric error codes 104 O operating guidelines 27 optical drive installing 70 removing 68 spare part number 41 42 65 spare part numbers 34 optical drive problems 139 overheating prevention 27 P password clearing 159 power on 159 setup 159 PCI card 60 PCI Expre...

Page 177: ...urity cable lock 97 front bezel 99 padlock 98 serial connector 3 serial number location 4 48 service considerations 29 setup password 159 SFF cable management 64 drives removal and replacement 65 software problems 145 servicing computer 30 spare part number tamper resistant wrench 30 Torx T 15 screwdriver 30 speaker removal and replacement 83 spare part number 83 specifications computer 165 static...

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