HP Compaq Presario CQ57 Maintenance And Service Manual Download Page 106

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Create a system restore point

Select

Start > Control Panel > System and Security > System

In the left pane, click

System Protection

Click the

System Protection

tab.

Follow the on-screen instructions.

Restore to a previous date and time

To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:

Select

Start > Control Panel > System and Security > System

In the left pane, click

System Protection

Click the

System Protection

tab.

Click

System Restore

Follow the on-screen instructions.

Chapter 7 Backup and recovery

Summary of Contents for Compaq Presario CQ57

Page 1: ...Compaq Presario CQ57 Notebook PC Maintenance and Service Guide ...

Page 2: ... Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not b...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...mputer major components 17 Cable Kit 22 Display assembly subcomponents 23 Mass storage devices 24 Miscellaneous parts 25 Plastics Kit 26 Sequential part number listing 27 4 Removal and replacement procedures 32 Preliminary replacement requirements 32 Tools required 32 Service considerations 32 Plastic parts 32 Cables and connectors 32 Drive handling 33 Grounding guidelines 33 Electrostatic dischar...

Page 6: ...stem board 71 RTC battery 74 Fan heat sink assembly 76 Processor 82 5 Setup Utility BIOS and System Diagnostics 84 Using Setup Utility 84 Starting Setup Utility 84 Changing the language of Setup Utility 84 Navigating and selecting in Setup Utility 85 Displaying system information 85 Restoring factory settings in Setup Utility 86 Exiting Setup Utility 86 Updating the BIOS 86 Determining the BIOS ve...

Page 7: ...puter boot order 95 Backing up and recovering your information 96 Using Windows Backup and Restore 97 Using Windows system restore points 97 When to create restore points 97 Create a system restore point 98 Restore to a previous date and time 98 8 Power cord set requirements 99 Requirements for all countries 99 Requirements for specific countries and regions 100 9 Recycling 101 Battery 101 Display...

Page 8: ...viii ...

Page 9: ...uipped with Windows 7 Starter 32 bit operating system Intel Core i3 2330M 2 20 GHz processor 1333 MHz FSB 3 0 MB L3 cache dual core 35 W not supported on computer models equipped with Windows 7 Starter 32 bit operating system Intel Core i3 370M 2 40 GHz processor 1066 MHz FSB 3 0 MB L3 cache dual core 35 W not supported on computer models equipped with Windows 7 Starter 32 bit operating system Int...

Page 10: ...C925 2 30 GHz processor 1 0 MB L2 cache 800 MHz FSB Intel Celeron SC C900 2 20 GHz processor 1 0 MB L2 cache 800 MHz FSB Chipset AMD A50M fusion controller hub FCH Northbridge Intel HM65 Express Chipset Intel HM55 Express Chipset Graphics AMD Radeon HD 6320M discrete class graphics supporting DX11 AMD Radeon HD 6310M discrete class graphics supporting DX11 Support for high definition DVD playback ...

Page 11: ...s 200 nits All display assemblies include 1 or 2 wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory 2 customer accessible upgradable memory module slots Supports dual channel memory Supports up to 8192 GB of system RAM DDR3 1333 MHz Supports the following configurations 8192 MB total system memory 4096 2 not supported on a 32 bit operating system 4096 MB t...

Page 12: ... Super Multi Double Layer Combo Drive with LightScribe DVD RW and CD RW Drive DVD ROM Drive Audio and video Single digital microphone HD audio Presario branded Altec Lansing speakers Supports Microsoft Premium requirements HP VGA webcam select models only fixed no tilt with activity LED 640 480 by 24 frames per second Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wirele...

Page 13: ...er Realtek 8188GN 802 11b g n 1 1 WiFi Adapter External media card HP Multi Format Digital Media Reader supports the following digital card formats MultiMediaCard MMC Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Ports 3 pin AC power Audio in mono microphone Audio out stereo headphone HDMI version 1 4 supporting 1920 1200 60Hz RJ 45 Ethernet includes link and activity...

Page 14: ...th localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 65 W RC V EM HP Smart AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Support for the following batteries 6 cell 55 Whr 2 55 Ah Li ion battery 6 cell 47 Whr 2 20 Ah Li ion battery Security Security cable slot Operating system Preinstalled Windows 7 Home Basic...

Page 15: ...ess signals to communicate with WLANs NOTE Select computer models only have one WLAN antenna 2 Webcam light On The webcam is in use 3 Webcam Records video and captures still photographs To use the webcam select Start All Programs HP HP MediaSmart HP MediaSmart Webcam 4 Internal microphone Records sound Display 7 ...

Page 16: ... notices are located in Help and Support Button Component Description Power button When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stop...

Page 17: ...ion with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Action keys Execute frequently used system functions Keys 9 ...

Page 18: ...ock is on Off Caps lock is off 3 Power light White The computer is on Blinking white The computer is in the Sleep state Off The computer is off 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on Amber All wireless devices are off 10 Chapter 2 External component identification ...

Page 19: ...ouchPad on and off Quickly double tap the TouchPad on off button to turn the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse TouchPad 11 ...

Page 20: ...hone stereo array microphone or monaural microphone 7 Audio out headphone jack Produce sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices W...

Page 21: ...nect optional USB devices 4 Power connector Connects an AC adapter 5 AC adapter light White The computer is connected to external power and the battery is fully charged Amber A battery is charging 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rig...

Page 22: ...low to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Hard drive bay Holds the hard drive 5 Memory module compartment Contains the memory module slots 14 Chapter 2 External component identification ...

Page 23: ...rovide the computer serial number and model description provided on the service tag Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product Service tag 15 ...

Page 24: ...s The part number helps a service technician determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...ng diode LED BrightView display assembly includes microphone and wireless antenna transceivers and cables Equipped with webcam 645095 001 Not equipped with webcam 645094 001 NOTE For more display assembly spare part information see Display assembly subcomponents on page 23 Computer major components 17 ...

Page 26: ...herlands 646125 B31 For use in Portugal 646125 131 For use in Russia 646125 251 For use in Saudi Arabia 646125 171 For use in Slovenia 646125 BA1 For use in Spain 646125 071 For use in Switzerland 646125 BG1 For use in Turkey 646125 141 For use in the United Kingdom 646125 031 For use in the United States 646125 001 For use only with computer models equipped with an Intel processor For use in Indi...

Page 27: ...00 1 30 GHz processor dual core 18 W and a graphics subsystem with UMA video memory 657324 001 For use only with computer models equipped with an AMD C50 1 00 GHz processor 1 0 MB L2 cache dual core 9 W and a graphics subsystem with UMA video memory for use only with computer models in the United States 653985 001 For use only with computer models equipped with an Intel Core i5 or i3 processor and...

Page 28: ...r 1 0 MB L3 cache single core 35 W 664660 001 Intel Celeron DC T3500 2 10 GHz processor 1 0 MB L2 cache 800 MHz FSB 625830 001 Intel Celeron DC T3300 2 00 GHz processor 1 0 MB L2 cache 800 MHz FSB 592399 001 Intel Celeron SC C925 2 30 GHz processor 1 0 MB L2 cache 800 MHz FSB 636636 001 Intel Celeron SC C900 2 20 GHz processor 1 0 MB L2 cache 800 MHz FSB 534419 001 14 Fan heat sink assembly includ...

Page 29: ...m 622641 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 646122 001 19 Memory modules 2 PC3 10600 1333 MHz 4 GB 621569 001 2 GB 621565 001 1 GB 639738 001 20 WLAN module Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros AR9002WB 1NGB 802 11b g n 1 1 WiFi and Bluetooth 2 1 EDR Combo Adapter BT3 0 HS ready 593127 001 Broadc...

Page 30: ...Cable Kit Item Component Spare part number Cable Kit includes 646119 001 1 TouchPad cable 2 Optical drive connector cable 3 Hard drive connector cable 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...nge covers 2 646124 001 3 15 6 in HD LED BrightView display panel 645096 001 4 Webcam microphone module 646138 001 Microphone module 645980 001 5 Display Hinge Kit includes left and right display hinges and brackets 646123 001 6 Display Cable Kit includes display panel cable and webcam microphone module cable 646120 001 7 Antenna Kit includes left and right wireless antenna cables and transceivers...

Page 32: ...clude hard drive connector cable hard drive bracket or screws 500 GB 5400 rpm 634932 001 320 GB 5400 rpm 622643 001 250 GB 5400 rpm 622641 001 Hard Drive Hardware Kit includes 646122 001 2 Hard drive bracket Screws not illustrated 3 Optical drive includes bezel and bracket DVD RW and CD RW Super Multi Double Layer Combo Drive with LightScribe select models only 646126 001 DVD RW and CD RW Drive 65...

Page 33: ...lack 1 83 m For use with all computer models For use in Argentina 490371 D01 For use in Denmark 490371 081 For use in Europe 490371 021 For use in Italy 490371 061 For use in Israel 490371 BB1 For use in North America 490371 001 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 For use only with computer models equipped with...

Page 34: ... Plastics Kit includes 646131 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip 26 Chapter 3 Illustrated parts catalog ...

Page 35: ...an Intel processor in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use with all computer models in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use with all computer models in Israel 3 pin black 1 83 m 490371 D01 Power cord for use with all computer models in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use only with computer models equipped with an Intel process...

Page 36: ...ws 635500 001 Intel Pentium P6300 2 26 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal material 636636 001 Intel Celeron SC C925 2 30 GHz processor 1 0 MB L2 cache 800 MHz FSB includes replacement thermal material 639738 001 1 GB memory module PC3 10600 1333 MHz 640926 001 Realtek 8188GN 802 11b g n 1 1 WiFi Adapter 645094 001 15 6 in HD LED BrightView display assembly no...

Page 37: ... keyboard cable 646125 171 Keyboard for use with all computer models in Saudi Arabia includes keyboard cable 646125 211 Keyboard for use with all computer models in Hungary includes keyboard cable 646125 221 Keyboard for use with all computer models in the Czech Republic includes keyboard cable 646125 251 Keyboard for use with all computer models in Russia includes keyboard cable 646125 261 Keyboa...

Page 38: ...oard for use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory includes replacement thermal material 646177 001 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory includes replacement thermal material 646179 001 System board for use only wit...

Page 39: ...t operating system 653985 001 System board for use only with computer models equipped with an AMD C50 1 00 GHz processor 1 0 MB L2 cache dual core 9 W and a graphics subsystem with UMA video memory includes replacement thermal paste and pads for use only with computer models in the United States 655795 001 Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657323 001 System b...

Page 40: ...sembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage...

Page 41: ...posing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostat...

Page 42: ...following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from p...

Page 43: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Page 44: ... between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static...

Page 45: ...nformation provide the computer serial number and model number provided on the service tag Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The ...

Page 46: ...5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 38 Chapter 4 Removal and replacement procedures ...

Page 47: ... the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and...

Page 48: ...DVD ROM Drive 659638 001 Optical drive slot space saver 659632 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unpluggin...

Page 49: ...ompartment cover is available in the Plastics Kit spare part number 646131 001 4 Remove the Phillips PM2 5 6 0 screw 1 that secures the optical drive to the computer 5 Insert an unbent paper clip or similar thin tool into the optical drive tab access 2 to release the optical drive tray from the optical drive 6 Remove the optical drive 3 by sliding it out of the optical drive bay Component replacem...

Page 50: ... drive with the rear panel toward you 8 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket to the optical drive 9 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 42 Chapter 4 Removal and replacement procedures ...

Page 51: ... device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power ...

Page 52: ...nt incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 4 Removal and replacement procedures ...

Page 53: ...puter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see Optical drive select models only on page 40 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot...

Page 54: ... down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on p...

Page 55: ...ver is available in the Plastics Kit spare part number 646131 001 4 Disconnect the hard drive connector cable 1 from the system board 5 Release the hard drive connector cable from the clips 2 built into the base enclosure 6 Remove the four Phillips PM 2 5 6 0 screws 3 that secure the hard drive to the computer 7 Remove the hard drive 4 Component replacement procedures 47 ...

Page 56: ...e the hard drive connector cable 1 the hard drive screws 2 or the hard drive bracket 3 remove and replace the components Reverse this procedure to reassemble and install the hard drive 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...5 BB1 For use in the United Kingdom 646125 031 For use in Italy 646125 061 For use in the United States 646125 001 For use only with computer models equipped with an Intel processor For use in India 646125 D61 For use in South Korea 646125 AD1 For use in Japan 646125 291 For use in Taiwan 646125 AB1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether ...

Page 58: ...uter 2 Rest and secure the computer on its left side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...oard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 51 ...

Page 60: ...ing the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the optical drive see Optical drive select models only on page 40 6 Remove the keyboard see Keyboard on page 49 When replacing the top cover be sure that the following components are removed from the defective top cover and installed on the replacement top cover Power button board and cable see Power button b...

Page 61: ...de up with the front toward you 7 Open the computer 8 Release the ZIF connectors to which the following cables are attached and then disconnect the cables from the system board Power button board cable 1 included with the power button board spare part kit spare part number 646129 001 TouchPad button board cable 2 included with the TouchPad button board spare part kit spare part number 646130 001 T...

Page 62: ...llips PM2 5 6 0 screw that secures the top cover to the computer 10 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...11 Remove the top cover 2 Reverse this procedure to install the top cover Component replacement procedures 55 ...

Page 64: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 Remove the power button board 1 Turn the top cover upside down with the top toward you 2 Remove the tw...

Page 65: ...ng the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 Remove the TouchPad button board and cable 1 Turn the top cover upside down with the top toward you 2 Release the TouchPad board cable 1 and the Touc...

Page 66: ...4 Remove the TouchPad button board 4 and cables from the top cover Reverse this procedure to install the TouchPad button board and cable 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...tlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 Remove the USB board 1 Release the ZIF connector 1 to which the USB board cable is connected and then disconnect the USB board ...

Page 68: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 USB board see USB board on page 59 Remove the power connector cable 1 Close the computer 2 Turn the comp...

Page 69: ...puter 7 Remove the two Phillips PM2 5 6 0 screws 1 that secure the power connector and bracket to the computer 8 Remove the power connector bracket 2 9 Remove the power connector 3 Reverse this procedure to install the power connector cable Component replacement procedures 61 ...

Page 70: ...he AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 USB board see USB board on page 59 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release...

Page 71: ...rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 Remove the optical drive connector cable 1 Release the optical drive cable from the...

Page 72: ... Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 USB board see USB board on page 59 Power connector cable see Power connector cable on page 60 Remove the display assembly 1 Disconnect the display ...

Page 73: ...he Display Screw Kit spare part number 646134 001 b Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel 4 The display bezel is available using the following spare part numbers 646117 001 For use with computer models equipped with a webcam and a microphone 64611...

Page 74: ...he module cable 2 from the module c Remove the webcam microphone module 3 or microphone module The webcam microphone module is available using spare part number 646138 001 The microphone module is available using spare part number 645980 001 7 If it is necessary to replace the hinge covers a Remove the two Phillips PM2 5 5 0 1 screws that secure the hinge covers to the display enclosure 66 Chapter...

Page 75: ...e using spare part number 646124 001 8 If it is necessary to replace the display panel a Remove the two Phillips PM2 5 4 0 screws 1 and four Phillips PM2 5 5 0 screws 2 that secure the display panel to the display enclosure Component replacement procedures 67 ...

Page 76: ... panel cable to the display panel and then disconnect the display panel cable 2 from the display panel d Remove the display panel The display panel is available using spare part number 645096 001 9 If it is necessary to replace the display hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel 68 Chapter 4 Removal and replacement procedures ...

Page 77: ... the tabs 1 built into the display enclosure shielding that secure the display panel cable to the display enclosure b Release the display panel cable from the clips 2 built into the display enclosure c Remove the display panel cable 3 The display panel cable includes the webcam microphone module cable and is available in the Display Cable Kit spare part number 646120 001 Component replacement proc...

Page 78: ...isplay enclosure with double sided tape b Release the wireless antenna cable from the clips 2 built into the display enclosure c Remove the wireless antenna cable and transceiver 3 The wireless antenna cable and transceiver are available in the Antenna Kit spare part number 646111 001 Reverse this procedure to reassemble and install the display assembly 70 Chapter 4 Removal and replacement procedu...

Page 79: ...States 653985 001 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory 646179 001 For use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory 646177 001 For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem...

Page 80: ...following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 45 RTC battery see RTC battery on page 74 Fan and heat sink see Fan heat sink assembly on page 76 Processor see Processor on page 82 Remove the system board 1 Disconnect the optical drive connector cable from the system board 2 Remove the Phillips P...

Page 81: ...stem board The thermal material must be thoroughly cleaned from the surfaces of the system board 1 and the heat sink 2 attached to the base enclosure each time the system board is removed Replacement thermal material is included with all base enclosure and system board spare part kits Reverse this procedure to install the system board Component replacement procedures 73 ...

Page 82: ...en unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components Optical drive see Optical drive select models only on page 40 WLAN module see WLAN module on page 43 Keyboard see Keyboard on page 49 Top cover see Top cover on page 52 USB board see USB board on page 59 Power connector cable see Power connector cable on page 60 Displ...

Page 83: ...TC battery 2 from the system board The RTC battery is attached to the system board with double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 75 ...

Page 84: ...ilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configura...

Page 85: ...system board NOTE The number of screws used to secure the fan heat sink assembly to the system board varies by computer model NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 4 Remove the fan and heat sink 2 NOTE The following illustration shows the fan heat si...

Page 86: ...or the Intel HM65 or HM55 chipset and a graphics subsystem with discrete memory NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor the Intel HM65 or HM55 chipset and a graphics subsystem with UMA memory 78 Chapter 4 Removal and replacement procedures ...

Page 87: ...Replacement thermal material is included with the base enclosure fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 650277 001 for use only with computer models equipped with an AMD processor and 646135 001 for use only with computer models equipped with an Intel processor NOTE The followin...

Page 88: ...ith an Intel Pentium processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel Pentium proce...

Page 89: ...ration shows the replacement thermal material locations on a computer model equipped with an Intel Celeron processor Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the Northbridge chip 3 and the heat sink section 4 that services it Reverse this procedure to reassemble and install the fan heat sink assembly Component replacement proced...

Page 90: ...re TJ85 35 W not supported on computer models equipped with Windows 7 Starter 32 bit operating system 664662 001 Intel Pentium B950 2 10 GHz processor 2 0 MB L2 cache dual core TJ85 35 W not supported on computer models equipped with Windows 7 Starter 32 bit operating system 653338 001 Intel Celeron B800 1 50 GHz processor 2 0 MB L3 cache dual core 35 W 664661 001 Intel Celeron B710 1 50 GHz proce...

Page 91: ...rocessor 1 Use a flat bladed screw driver to turn the processor locking screw one half turn counterclockwise 1 until you hear a click 2 Lift the processor 2 straight up and then remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replace...

Page 92: ...t can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Config...

Page 93: ...er Setup Utility To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions or Use the tab ke...

Page 94: ...and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current ses...

Page 95: ...n follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start Help and Support Maintain Windows XP Select Start Help and Support and then select the software and drivers update 2 Follow th...

Page 96: ...yzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to...

Page 97: ... A 65 W or 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devic...

Page 98: ...n Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 90 Chapter 6 Specifications ...

Page 99: ...rity Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 976 773 168 628 142 448 488 397 168 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is le...

Page 100: ...ger HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery partition click Start ri...

Page 101: ...e an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs NOTE Read write discs such as CD RW DVD RW and double layer DVD RW discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this ...

Page 102: ...ng Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures m...

Page 103: ...d 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash ...

Page 104: ...tion periodically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points Store personal files in the Documents libr...

Page 105: ... Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the la...

Page 106: ...tions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions 98 Chapter 7 Backup and recovery ...

Page 107: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 108: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 109: ...nts handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org Thi...

Page 110: ...hat secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 102 Chapter 9 Recycling ...

Page 111: ...ssembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 103 ...

Page 112: ...splay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 104 Chapter 9 Recycling ...

Page 113: ...l 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 105 ...

Page 114: ...panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 106 Chapter 9 Recycling ...

Page 115: ... Media Slot 12 display assembly removal 64 spare part numbers 17 28 64 subcomponents 23 display bezel removal 65 spare part numbers 23 28 65 Display Cable Kit spare part number 23 29 69 display components 7 display enclosure spare part number 24 28 Display Hinge Kit spare part number 23 29 69 display panel product description 3 removal 67 spare part number 23 28 68 display panel cable removal 69 s...

Page 116: ...ptical drive 13 power 10 12 TouchPad 10 11 webcam 7 wireless 10 M mass storage device precautions 33 removal 46 spare part numbers 24 46 memory module product description 3 removal 45 spare part numbers 21 28 45 memory module compartment 14 memory module wireless module compartment cover illustrated 26 removal 40 microphone location 7 product description 4 microphone jack 12 microphone module remo...

Page 117: ... parts 32 service tag 15 37 serviceability product description 6 Setup Utility BIOS 84 Speaker Kit spare part number 19 31 62 speakers removal 62 spare part number 19 31 62 specifications computer 89 display 90 hard drive 91 system board removal 71 spare part numbers 19 30 31 71 System Diagnostics 84 T Thermal Material Kit spare part numbers 19 30 31 tools required 32 top cover removal 52 spare pa...

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HP Compaq Presario CQ57, Maintenance And Service Manual

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