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HP Compaq NX9000, Reference Manual

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Troubleshooting and Maintenance

Troubleshooting Your Notebook

Reference Guide

77

• 

Press CTRL+ALT+DEL and use Task Manager to see if an application is not
responding.

• 

Restart the notebook: select Start > Turn Off Computer > Restart.

• 

Some file browsers respond slowly while processing graphics or waiting for
broken network connections to time out.

• 

If the notebook hard drive frequently runs (as indicated by the hard drive light on
the front of the notebook) while the notebook appears to be paused or running
slowly, Windows is likely spending excess time writing to its swap file on the
notebook hard disk. If this occurs frequently, consider installing additional
memory.

• 

Check the amount of available free disk space. Delete temporary and unneeded
files.

If the notebook stops responding

• 

Press CTRL+ALT+DEL and use Task Manager to end the application that is not
responding.

• 

Press and hold the power button for at least 4 seconds to turn off and reset the
notebook.

Any unsaved data will be lost.

Then press the power button again to

turn the notebook back on.

• 

If nothing happens, insert the tip of a paper clip into the reset button on the
bottom of the notebook. Then press the power button to turn the notebook
back on.

• 

To avoid lockup problems, avoid pressing the TV Now! One-Touch button to
switch display devices while graphic-intensive applications are running. Also
avoid turning the notebook off or putting it into Standby while such applications
are running.

Power and battery problems

If the notebook turns off immediately after it turns on

Battery power is probably extremely low. Plug in the AC adapter or insert a charged
battery.

If the notebook keeps beeping

The notebook beeps repeatedly or displays a warning when battery power is low.
Save your work, shut down Windows immediately, and insert a charged battery or
plug in the AC adapter.

Summary of Contents for Compaq NX9000

Page 1: ...HP Notebook PC Reference Guide ...

Page 2: ...ion of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ATI Technologies Inc Intel Corporation and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by method claims of cer...

Page 3: ...oduct with a telephone connection near water for example near a bathtub sink swimming pool or in a wet basement Avoid using a telephone connection other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning Do not use a telephone connection to report a gas leak in the vicinity of the leak Use only the power cord and batteries indicated in thi...

Page 4: ...he Microsoft License Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched For a PC supplied with a Microsoft operating system When you start the PC and accept the Microsoft End user License Agreement EULA your license rights are valid only if a Certificate of Authenticity COA label corresponding to your Microsoft operating sys...

Page 5: ...r may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer Customer agrees that his her rights in the software are terminated and that he she will either destroy his her copies and adaptations or deliver them to the third...

Page 6: ...re as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 or any equivalent agency regulation or contract clause whichever is applicable The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the p...

Page 7: ... 5 Set up Windows 13 Basic Operation 15 Operating Your Notebook 16 Default power settings 16 To reset the notebook 17 To change the boot device 17 To use the TouchPad 18 To use the function hot keys 19 To use the One Touch buttons 20 To use the Windows and Applications keys 21 To use the ALT GR key 21 Using CDs or DVDs 22 To insert or remove a CD or DVD 22 To play DVD movies 23 To create or copy C...

Page 8: ...ting to a Local Area Network LAN 39 Making Wireless Network Connections select models only 40 To prepare for connections 40 To turn wireless communication on and off 42 Making Wireless Bluetooth Connections select models only 44 To turn Bluetooth communication on and off 44 To prepare for Bluetooth connections 45 To send or receive files using Bluetooth 46 Add On Devices 47 Connecting PC Cards 48 ...

Page 9: ...Modem problems 73 PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial parallel and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery ...

Page 10: ...x Reference Guide Regulatory Information 101 U S A 101 Canada 103 European Union 104 Japan 106 New Zealand 107 Russia 108 International 108 Index 111 ...

Page 11: ...Reference Guide 1 Getting Started with Your Notebook ...

Page 12: ... illustrations that match your notebook to identify your components Front panel and right panel components 1 Notebook open close latch 2 One Touch buttons 3 Keyboard status lights 4 Power button turns the notebook on and off 5 TouchPad scroll pad Click buttons and an on off button 6 Main status lights left to right power mode hard drive activity and battery 7 Hard drive 8 Infrared port select mode...

Page 13: ...croll pad Click buttons plus on off button 6 Main status lights left to right power mode hard drive activity and battery 7 Infrared port select models only 8 Wireless on off button and indicator light select models only 9 Battery 10 Audio mute button audio mute light and volume control 11 Audio jacks left to right audio out headphones external microphone 12 CD ROM DVD or other drive 13 Universal s...

Page 14: ... parallel printer or other parallel device 6 Serial port COM1 use this port for a serial mouse modem printer or other serial device 7 External monitor port 8 Cable lock slot security connector 9 RJ 11 jack connects the modem cable 10 PC Card and CardBus slot and button 11 IEEE 1394 port select models only 12 Audio jacks left to right external microphone audio out headphones 13 Volume control 14 Au...

Page 15: ...nects a network cable 4 PS 2 port 5 Parallel port LPT1 use this port for a parallel printer or other parallel device 6 External monitor port 7 S Video out jack 8 Cable lock slot security connector 9 RJ 11 jack connects a modem cable 10 IEEE 1394 port select models only 11 PC Card and CardBus slot and buttons 12 Diskette drive select models only ...

Page 16: ...our Notebook Identifying Parts of the Notebook 6 Reference Guide Bottom panel components 1 Hard drive 2 Battery latch 3 RAM memory cover 4 Reset button 5 Docking port select models only 6 Mini PCI cover no user parts inside ...

Page 17: ...arted with Your Notebook Identifying Parts of the Notebook Reference Guide 7 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside 4 RAM memory cover 5 Docking port select models only 6 Reset button ...

Page 18: ...he main status lights on the front of the notebook 1 Power mode On notebook is on even if the display is off Blinking notebook is in Standby Off notebook is off or in Hibernation 2 Hard drive activity On notebook is accessing the hard drive 3 Battery status Green AC adapter is connected and the battery is fully charged Amber AC adapter is connected and the battery is charging Blinking AC adapter i...

Page 19: ...oard indicate the states of the keyboard locks 1 Caps Lock On Caps Lock is active 2 Num Lock On Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock On The embedded keypad is active Fn F8 Num Lock must also be for the numeric keys Otherwise cursor control is active as marked on an external keyboard ...

Page 20: ...k see the Safety Comfort Guide on this CD included with your notebook When you set up your notebook for the first time you will charge the battery connect the AC adapter turn on the notebook and run the Windows setup program Step 1 Insert the battery WARNING Do not mutilate or puncture batteries Do not dispose of batteries in fire or they can burst or explode releasing hazardous chemicals Recharge...

Page 21: ...C adapter could damage the notebook or adapter or cause data loss and may void your warranty 1 Plug the AC adapter into the notebook 2 Connect the power cord to the AC adapter 3 Plug the power cord into a wall outlet The notebook battery starts charging Important When unplugging the power cord unplug it from the wall outlet before unplugging it from the AC adapter While the battery is charging you...

Page 22: ...e sure the telephone line is an analog line sometimes called a data line Do not use a digital line 2 Connect the telephone cord RJ 11 into a telephone jack 3 Plug the other end of the telephone cord into the RJ 11 modem jack on the notebook For details about using the modem see Using the Modem later in this guide ...

Page 23: ...n for several hours to fully charge the battery Charge times will vary Step 5 Set up Windows Your notebook has the Microsoft Windows operating system preinstalled on its hard drive The first time you turn on your notebook the Windows Setup program runs automatically so you can customize your setup 1 Follow the Setup program instructions on the screen If the program prompts you to enter the Product...

Page 24: ...Reference Guide 15 Basic Operation ...

Page 25: ...nding and Windows shutdown procedures cannot be used press and hold the power button for at least 4 seconds to turn off the notebook Powers off the notebook Standby Power status light will blink Select Start Turn Off Computer Stand By or Allow the system to time out Saves significant power Turns off the display and other components Maintains current session in RAM Restarts quickly Restores network...

Page 26: ...e bottom of the notebook then press the power button to restart To reset the notebook while it is docked in a port replicator you can press the reset button on the left side of the port replicator To change the boot device The notebook normally boots from its internal hard drive You can also boot the notebook from a diskette drive a CD ROM drive or an internal network interface card 1 Select Start...

Page 27: ...cidentally such as by touching the pad while typing The indicator light turns off when you turn off the TouchPad 1 Click buttons The Click buttons work like the left and right buttons on a standard mouse 2 TouchPad touch sensitive pointing device 3 TouchPad on off button and indicator light 4 Scroll pad The scroll pad scrolls vertically to display the contents of the active window ...

Page 28: ...oes this Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active Otherwise cursor control is active as marked on an external keyboard Fn F12 Enters Hibernation Fn NumLock Toggles Scroll Lock on and off Fn Page Up Increases the audio volume ...

Page 29: ...ton to open the corresponding application document or Web site To program a One Touch button 1 Select Start All Programs Utilities One Touch 2 On the One Touch tab select the button you want to reprogram 3 Type a label for the button then select the application document folder or Web site you want the button to open 4 If you want a label to appear onscreen when you press a One Touch button select ...

Page 30: ...y combination Does this Windows key E Runs Windows Explorer Windows key F1 Runs Windows Help Windows key F Runs Windows Find Search Windows key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Runs the Windows Run dialog box To use the ALT GR key Non U S keyboards have an ALT GR key to the right of the spacebar This is a shift key t...

Page 31: ... button on the face of the CD or DVD drive If you are using this drive for the first time be sure to remove the cardboard packing insert if present 2 Place the CD or DVD into the drive label facing up then gently press down to seat it on the spindle or Remove the CD or DVD 3 Slide the tray back into the module to close it If your notebook loses power you can manually open the drive to remove a CD ...

Page 32: ...y are sold If you get a region code error you are trying to play a DVD intended for a different region Most DVD drives let you change the region code only a limited number of times usually no more than four When you reach this limit your last change to the region code will be hard coded on the DVD drive and will be permanent Your warranty does not cover the expense of correcting this situation Ref...

Page 33: ...indows 1 Select Start Control Panel User Accounts then select your account 2 Select Create a Password then set the password 3 Select Start Control Panel Performance and Maintenance Power Options 4 On the Advanced tab select the option to prompt for a password when the notebook leaves Standby To lock your notebook To protect against unauthorized access while your notebook is running lock the notebo...

Page 34: ...ble slot on the notebook 3 Lock it with the cable lock key then store the key in a safe place away from the notebook To protect against viruses Virus protection software can help protect the integrity of your data This is especially important if you use the Web Your notebook comes equipped with the Norton AntiVirus software You can get detailed instructions from the Norton online Help Because new ...

Page 35: ... is encoded on the hard drive If you move the hard drive to another computer you can t access the drive until you set the user or administrator password to match the drive password After you match the drive password you can change the computer and drive password If you forget the password you cannot recover your data 1 Select Start Turn Off Computer Restart 2 When the logo screen appears press F2 ...

Page 36: ...of a few inches onto a rigid surface while the hard drive is operating could destroy data or damage the drive Carry the notebook in a padded case to protect against bumps and jolts Set down the notebook gently To maintain your notebook Provide adequate ventilation around the notebook Always set the notebook on a flat surface so that air can flow freely around and underneath it Always shut down the...

Page 37: ...ton at the top of the keyboard If you are not using an external monitor set the Turn off monitor timeouts for both AC and battery operation to the shortest comfortable interval Avoid using a screen saver or other software that prevents the notebook from changing to Display off or Standby after a timeout period If you use a screen saver enable the option to shut off the display after a time delay D...

Page 38: ...Reference Guide 29 Batteries and Power Management ...

Page 39: ...r and extend the life of the display Briefly press any key or move a pointing device to turn on the display The hard drive is not accessed for a specified interval Hard drive turns off This is usually set to occur shortly after the display is turned off Begin using the notebook and the hard drive turns on No pointing devices are used no disk drive is accessed and no port serial parallel or infrare...

Page 40: ...emes You can adjust the length of timeouts after which your notebook automatically shuts down components or enters a power saving mode You can also save these settings as a power scheme 1 Select Start Control Panel Performance and Maintenance Power Options 2 Select the Power Schemes tab then enter the settings you want If you do not want a particular timeout to occur set the value to Never See Win...

Page 41: ...arge This value is shown as either a percentage of charge remaining or as time remaining Select the power icon to open the Battery Meter window From the Windows Control Panel Select Start Control Panel Performance and Maintenance Power Options then select the Power Meter tab to see the battery status The Alarms and Advanced tabs provide additional Windows power information options On the battery 1...

Page 42: ...n the AC adapter Note If you plug in the AC adapter you can continue to work while your battery recharges To recharge the battery CAUTION The AC adapter is normally warm whenever plugged into an AC outlet The notebook is normally warm while recharging Do not recharge the notebook in a briefcase or other confined space or the battery could overheat Plug the AC adapter into the notebook To get the l...

Page 43: ...er If your notebook has a wireless on off button turn off the wireless function when you are not using it Press the wireless on off button so that the light turns off If you have a PC Card such as a network card remove it when you are not using it Some PC Cards use significant power even while they are inactive If you work with an application that uses the serial port or a PC Card exit the applica...

Page 44: ...Reference Guide 35 Modem and Network Connections ...

Page 45: ...de Web Outlook Express for sending and receiving e mail messages Windows Fax Console software for sending and receiving faxes For best performance you can connect to any Internet Service Provider ISP or modem network that has V 90 or V 92 interoperable modems Check with your ISP for a list of telephone numbers that support V 90 or V 92 V 92 enables modem on hold technology that allows an Internet ...

Page 46: ...ect to a service provider The number of failed attempts and the period you must wait before trying again differ from country to country Check with your telephone company For example if you are dialing from Italy and fail to connect to your server or cancel the connection you must wait one minute before dialing that number again If you dial before then you will get an error message that says delay ...

Page 47: ...set connection speeds or on the Dialing Rules tab select Edit to set dialing options Communications software Many communications applications provide options for controlling modem settings See the Help for your software AT commands You can control many aspects of modem operation using modem AT commands AT commands are special strings of characters sent to the modem to set up specific conditions Th...

Page 48: ...s connections 2 Plug the LAN cable not supplied into the built in LAN port The cable must have an RJ 45 connector 3 Windows automatically detects and sets up a LAN connection To edit settings open Network and Dial up Connections in Control Panel See Windows Help for information about setting up and using LAN connections Select Start Help and Support Contact your network administrator for network i...

Page 49: ...rk by radio rather than through cables you can move from place to place within the network from your office to a conference room for example and remain on the network the entire time To prepare for connections Before you can connect your notebook to a particular 802 11 wireless network you have to configure the notebook for the specific wireless connection Connecting to an existing wireless networ...

Page 50: ...igure 5 If the wireless network uses standard encrypted communication uncheck the automatic key option then select the following parameters Key ASCII passphrase or hexadecimal key string Key format ASCII for passphrase hexadecimal for key string Key length smaller number for 64 bit encryption larger number for 128 bit See your network administrator for the required settings 6 Select OK to save the...

Page 51: ...etworking In Italy Singapore and possibly other countries you may be required to purchase a license before using the wireless function Turning on communication and making a connection If your notebook has both wireless 802 11 and Bluetooth capabilities the wireless indicator light on the front of the notebook turns on when Bluetooth or 802 11 communication is turned on but it does not show whether...

Page 52: ...t reside on other network computers 2 To turn off the wireless 802 11 communication without turning off the notebook press the wireless on off button This also turns off Bluetooth communication if it was enabled or Right click the wireless network connection icon in the taskbar then select Disable Putting the notebook in Standby or shutting it down also turns off the wireless function ...

Page 53: ...e If in doubt be sure to ask for authorization before turning on your notebook wireless networking In Italy Singapore and possibly other countries you may be required to purchase a license from the responsible authority before using the wireless function Turning on Bluetooth communication The wireless indicator light on the front of the notebook turns on when Bluetooth or 802 11 communication is t...

Page 54: ...access other Bluetooth devices you should configure some basic settings 1 Make sure Bluetooth communication is turned on 2 Select the Bluetooth icon in the taskbar 3 In the menu bar select Bluetooth Device Configuration This menu is available only while Bluetooth folders are selected 4 On the General tab check the following settings Give your notebook a unique name that will identify it to other B...

Page 55: ...ent to common network file sharing OPP object push profile both computers can send certain types of Microsoft Outlook data to the other computer s Bluetooth inbox but cannot retrieve files from the other computer Sharing files with another Bluetooth device FTP 1 Select the Bluetooth icon in the taskbar 2 In My Bluetooth Places select and open the other device to view files in its shared directory ...

Page 56: ...Reference Guide 47 Add On Devices ...

Page 57: ...d III PC Cards PCMCIA and CardBus To insert or remove a PC Card Note The location and number of the PC Card slots vary by model series Inserting a PC Card 1 Hold the PC Card label side up with its connectors facing the card slot 2 Slide the PC Card all the way into the bottom of the slot Most cards are properly seated when the outer edge is flush with the casing of the notebook but some cards are ...

Page 58: ... the notebook Otherwise you could lose data 1 Before removing the card select the Eject Hardware or Safely Remove Hardware icon in the taskbar then select the card you want to remove This protects your data and helps avoid unexpected problems If needed you can restart the card by removing and then reinserting it 2 Press the eject button to pop the button out then press it in to eject the PC Card ...

Page 59: ...ccepts digital audio such as a digital audio recorder CAUTION The headphone and line in jacks are three terminal stereo jacks They are not compatible with two terminal mono plugs Connecting a mono plug into either of these jacks may damage the notebook Attach the audio cable to the corresponding audio port on the notebook or port replicator Match your notebook to one of the following illustrations...

Page 60: ...nector green 2 External microphone connector pink Note When you plug a device into the headphone port the built in speakers automatically turn off When you plug a device into either audio port on the notebook any device connected to the corresponding port on the port replicator is ignored ...

Page 61: ... the Advanced button and select the Displays tab 4 To enable the TV select the red button next to TV Note If the S Video cable is not plugged into your notebook and TV the red button will not be displayed 5 Select Apply to accept the changes 6 If you are prompted to restart Windows select Yes Switching the display to the external monitor Press the TV Now One Touch button at the top of your keyboar...

Page 62: ...op You can set different resolutions and numbers of colors for each display However using the Extended Desktop requires video memory for each display For this reason higher resolutions and higher numbers of colors may cause unexpected behavior on the displays Try starting with 1024 768 resolution on the external display and 64 K colors 16 bit on both displays You can then try higher settings to se...

Page 63: ...g the infrared port Make sure the infrared port of your notebook and the infrared port of the device with which you want to communicate lie in a straight line facing each other The two ports should be no more than one meter apart with no obstructions in between Noise from nearby equipment can cause transmission errors 1 Select Start Control Panel Performance and Maintenance System 2 Select the Har...

Page 64: ...ents of the notebook Do not use a 60 watt 3 16 amp adapter and do not use DC adapter accessories F1455A and F2297A Using the wrong AC adapter could damage the notebook or adapter and cause data loss and may void your warranty You can dock or undock the notebook in any power state on off Standby or Hibernation Make sure however that the notebook is not entering into or resuming from Standby or Hibe...

Page 65: ...n the port replicator 4 Press the notebook down until both sides snap into place 5 If the notebook is off open it and press the power button to turn it on The lights on the port replicator turn on When the notebook is docked you can use its security connector to secure it To secure both the notebook and port replicator install the cable lock in the security connector next to the undock button This...

Page 66: ...Devices Connecting External Devices Reference Guide 57 To undock from the port replicator 1 Press down the undock button on the right side of the port replicator 2 Lift the notebook out of the port replicator ...

Page 67: ...ps screwdriver for these steps CAUTION The internal components of your notebook are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the back of the notebook 1 Select Start Turn Off Computer Turn ...

Page 68: ... connector at about a 30 degree angle until it is fully inserted Then press down at both sides until both latches snap closed Match your notebook to one of the following illustrations 5 Replace the cover 6 Insert the battery To remove the RAM module release the two latches at the sides of the module ...

Page 69: ... extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the back of the notebook 1 Select Start Turn Off Computer Turn Off 2 Important unplug the AC adapter if present and remove the battery 3 Turn the ...

Page 70: ...Reference Guide 61 4 Release the two latches at the sides of the RAM board so the free edge of the board pops up Match your notebook to one of the following illustrations 5 Pull the board out of the connector 6 Replace the cover 7 Insert the battery ...

Page 71: ...t bottom side up 4 Use a pointed tool to remove the plugs from the two screw holes then remove the two screws 5 Gently pull the hard drive out of the notebook 6 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 7 Reinstall the hard drive screws and plugs Important If you are installing a new hard drive you should create a Utility part...

Page 72: ...lide the drive out of the holder 2 Notice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each end so that the connector slides off evenly without bending the connector pins 3 Carefully put the pin connector attachment back onto the pins on the end of the new hard drive Work alternately at each end so that ...

Page 73: ...ive When you install a new hard drive you also need to prepare it to be able to work with your notebook If you want to restore the Windows software and operating system that were originally installed on your notebook use the QuickRestore System Recovery CD included with your notebook ...

Page 74: ...Reference Guide 65 Troubleshooting and Maintenance ...

Page 75: ...port Audio problems If no sound is audible If your model has a volume control press the plus button to increase volume Select the speaker icon on the taskbar if present then clear the Mute All checkbox if selected If your model has an audio mute button press it so the indicator light goes off When you are operating your notebook in MS DOS mode for example when running MS DOS games you may find tha...

Page 76: ...directions Restart the notebook select Start Turn Off Computer Restart If a DVD plays erratically Dirt or smudges can cause a disc to skip Clean the disc with a soft cloth If the disc is badly scratched it will probably have to be replaced If you are playing the DVD on battery power try changing the power scheme If you get a Region Code error when playing a DVD movie DVDs can have regional codes e...

Page 77: ...move the player window to the display selected as primary If you re not using Extended Desktop and both displays are active press the TV Now One Touch button at the top of the keyboard to switch to one display If the notebook can t find Wordpad exe after inserting a CD The system is trying to open a doc file in WordPad but cannot find the Wordpad exe program file Type C Program Files Accessories i...

Page 78: ...ly plugged into a power source and into the back of the notebook Remove and reinsert the hard drive If the hard drive makes a buzzing or whining noise Back up the drive immediately See whether the noise is coming from elsewhere such as from the fan or a PC Card drive If files are corrupted Open My Computer select the disk you want to scan then select File Properties Select the Check Now box under ...

Page 79: ...d problems By default the infrared port is not enabled so you must enable it before you can use it If you have problems with infrared communications Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The notebook infrared port is located on the front of the notebook The ports should be no more than 1 meter apart Check setting...

Page 80: ... are normally disabled You can change this setting with the BIOS Setup utility See Configuring Your Notebook in this chapter Restart the notebook Select Start Turn Off Computer Restart If the TouchPad moves the pointer or cursor while you type Press the TouchPad on off button to turn off the TouchPad while you type If a PS 2 scroll mouse doesn t work The TouchPad must be disabled for the mouse scr...

Page 81: ...Help and Support then use the Networking troubleshooter Open the hardware Device Manager Select Start Control Panel Performance and Maintenance System If the network interface is disabled try to enable it If it has a conflict try disabling another device If you can t browse the Network Neighborhood or My Network Places Select Start Search Computers or People to look for a computer If you can t log...

Page 82: ...re your notebook is using only PC2100 DDR 266 or higher memory RAM modules If the notebook beeps but doesn t start after adding RAM You installed an incompatible type of RAM Remove the module Modem problems If the modem seems slow Excess static or noise on a line reduces the overall transmission speed of the modem connection If necessary contact your telephone company about fixing this type of pro...

Page 83: ...distance In Control Panel open Phone and Modem Options Check the dialing options look for duplicate digits for outside access or long distance Make sure the number you re calling isn t busy If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel open Phone and Modem Options Try disabling the option that waits for a dial tone If you have call waiting disable...

Page 84: ... stop bits match on sending and receiving modems Try a different telephone line or dial a different server number If the modem causes an ERROR message A string of AT commands may contain an incorrect command If you entered commands as extra settings for the modem in Control Panel or in your communications software check the commands If the modem doesn t fax If you re using fax Class 2 in the fax s...

Page 85: ... card may have been reset if the notebook entered Standby or shut off Exit any applications then remove and reinsert the card Check settings in Control Panel If a PC Card modem is not working Disable the internal modem 1 Open the hardware Device Manager select Start Control Panel Performance and Maintenance System 2 Select Modem to list the current modem devices 3 Select the internal modem then se...

Page 86: ...r to end the application that is not responding Press and hold the power button for at least 4 seconds to turn off and reset the notebook Any unsaved data will be lost Then press the power button again to turn the notebook back on If nothing happens insert the tip of a paper clip into the reset button on the bottom of the notebook Then press the power button to turn the notebook back on To avoid l...

Page 87: ... Batteries and Power Management chapter in this guide If you are running an application that has an automatic save feature such as MS Word disable this feature or increase the specified save time to reduce hard drive access If the operating time has gradually become shorter and the battery is more than a year or two old you may need to replace the battery Heavy modem use can affect battery operati...

Page 88: ...sing the Print troubleshooter in Windows Help select Start Help and Support If a serial or parallel printer doesn t print Make sure the printer is on and has paper in it Make sure you are using the correct printer cable or cable adapter and that the cable is secure at both ends Check for printer errors If the left edge of printed output is missing Certain applications may not work properly with 60...

Page 89: ...ry F1469A Check the port settings in Control Panel Open the hardware Device Manager then select Ports COM LPT If a serial modem doesn t work properly Make sure the port connection is secure Use the Modem troubleshooter in Windows Help select Start Help and Support In Control Panel open Phone and Modem Options and check the modem settings Disable the internal modem 1 Open the hardware Device Manage...

Page 90: ...ebook won t boot from battery power Make sure the battery is properly inserted and fully charged Check the battery charge by removing it and pressing the pad on the side of the battery The lights show the charge level If available try another battery If the notebook will not boot from the diskette drive Make sure the diskette drive is selected as the boot device See the Basic Operation chapter in ...

Page 91: ...nnection When you log on to an 802 11 network via an access point yet your notebook cannot connect to network resources your notebook may not have been assigned an IP address If the subnet mask for your wireless connection is 255 255 000 000 the network server did not assign an IP address to your notebook and you may have to release and renew your network IP address If this does not fix the proble...

Page 92: ...etooth communication is turned on Select Start All Programs Utilities Wireless Configuration then select the Bluetooth button if it s not turned on If no Bluetooth button is shown your notebook does not support Bluetooth communication Make sure the Bluetooth devices are turned on Some Bluetooth phones must be set for detection and may be detectable by other devices for only a short time If your no...

Page 93: ...n the logo screen appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press or to move through values for the current parameter or press ENTER to change a setting 4 After you select the opti...

Page 94: ...nternal Hard Disk Sets the hard drive type and various parameters Detected automatically UMA Video Memory Sets the video memory size allocated from total installed memory RAM Auto Memory Shows the extended memory size Detected automatically Serial Number Displays the serial number as shown on the back of the unit Detected automatically Service ID Displays an identifier used for repair service Dete...

Page 95: ... User Password is Shows if a user password is set Clear Administrator Password is Shows if an administrator password is set Clear Set User Password Press ENTER to set change or clear the user password The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Enter Set Administrator Password Press ENTER to set change or clear the administrator passwor...

Page 96: ...etup changes made since last save then exits and reboots Does not affect password date or time changes Get Default Values Restores default settings and remains in Setup Does not affect password date or time changes To change video memory settings using BIOS Setup utility The notebook comes with either 32MB or 16MB of video memory Note Changing your video memory to 8MB 16MB 32MB or 64MB may change ...

Page 97: ...included with your notebook allows you to restore your hard drive to its original factory contents Application Recovery utility allows you to restore or install one or more applications Select Start Software Setup then follow the installation wizard on the screen To replace a damaged QuickRestore System Recovery CD If you lose or damage the QuickRestore System Recovery CD refer to the service tele...

Page 98: ...Reference Guide 89 Reference Information ...

Page 99: ...ttempt to answer a call A Re execute command not preceded by AT Dn Dial modifier 0 9 A D DTMF digits L redial last number P pulse dialing T tone dialing W wait for dial tone star pound sign flash wait for silence or wait for credit card dialing tone return to command state dial pause toggle calling tone Parentheses hyphens and spaces can be used to format dial string and have no other effect E0 Tu...

Page 100: ... disables extended format DR intermediate result code 1 enables DS a b c d Controls V 42bis data compression function b c and d are optional a sets direction s of data compression function seen by DTE 0 negotiated no compression 3 both directions default b 0 specifies modem does not disconnect if V 42bis is not negotiated by remote modem as specified by a c sets maximum number of dictionary entrie...

Page 101: ...ich the modem accepts commands when connected 0 allows operation only at rates automatically detectable by modem 2400 4800 9600 19200 38400 57600 or 115200 ITF a b c Sets transmit flow control thresholds b and c are optional a 20 to 7000 sets threshold octets above which modem generates flow off signal in synchronous access mode default 128 b 10 to 5000 sets threshold octets below which modem gene...

Page 102: ...break Q5 Select asynchronous operation in error correction mode Qn n 0 3 6 Select asynchronous operation in normal mode speed buffering T0 Terminate any test in progress T1 Initiate local analog loopback V Display current configuration and stored profiles TTn PTT testing of signal level 00 09 DTMF dial 0 9 0A DTMF 0B DTMF 0C DTMF A 0D DTMF B 0E DTMF C 0F DTMF D 10 V 21 Channel 1mark symbol 11 V 21...

Page 103: ...nitiate V 42 without detection phase 3 initiate V 42 with detection phase default 4 initiate MNP 6 initiate V 80 synchronous access mode when connection is completed b specifies fallback mode when modem is originator 0 LAPM MNP or normal mode error control optional default 1 LAPM MNP or direct mode error control optional 2 LAPM or MNP error control required 3 LAPM error control required 4 MNP erro...

Page 104: ...plex a 1 VGM n Set microphone gain of speakerphone function 0 to 255 VGR n Set gain for received voice samples 0 to 255 VGS n Set speaker gain of speakerphone function 0 to 255 VGT n Set volume 120 to 135 VIP Initialize all voice parameters to defaults VIT n Set initial value for DTE modem inactivity timer 0 to 255 seconds VLS n Select sources destinations for analog data VNH n Set automatic hangu...

Page 105: ...5 sec 50 S8 Pause time for dial delay modifier 0 255 sec 2 S10 Carrier loss disconnect time 1 255 1 sec 14 1 4 sec S11 DTMF tone duration 50 255 001 sec 95 95 msec S12 Escape prompt delay 0 255 02 sec 50 1 sec S18 Test timer 0 255 sec 0 S29 Flash dial modifier time 0 255 10 msec 70 700 msec S30 Disconnect inactivity timer 0 255 10 sec 0 S46 Data compression control 136 error correction w o compres...

Page 106: ...urchase a power cord including one for an area not listed below or a replacement AC adapter contact your local authorized dealer or Sales and Service office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country or Region Rated Voltage and Current Canada Mexico Philippines Taiwan United States 125 Vac 3 A East and West Europe Egypt Saudi Ar...

Page 107: ...te disposal provider regarding local restrictions on the disposal or recycling of batteries To obtain a replacement battery contact your local dealer or sales office Do not charge the battery pack if the ambient temperature exceeds 45 C 113 F Replace only with the same or equivalent type battery pack recommended by the manufacturer This product contains a lithium ion or nickel metal hydride batter...

Page 108: ...rnational Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions are recommended If the unit requires service contact an authorized service center Do not attempt to make any adjustment of the unit Avoid direct eye exposure to the infrared LED beam Be aware that the beam is invisible light and cannot be seen Do not attempt to view the infrared LED beam with...

Page 109: ...wireless radio operates within guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community We therefore believe the internal wireless radio is safe for use by consumers The level of energy emitted is far less than the electromagnetic energy emitted by wireless devices such as mobile phones However the use of wireless radios may b...

Page 110: ...io or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s AC adapter to another power outlet Connections to Peripheral Devices To maintain compliance with FCC Rules and Regulations use properly shielded cables with...

Page 111: ...e network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will also be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes to its facilities equipment oper...

Page 112: ...et Palo Alto CA 94304 1 650 857 1501 declares that the product s Trade name Hewlett Packard Company Product name Pavilion ZE4 and XT series Regulatory Model Number CRVSA 02T1 75 Complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference th...

Page 113: ...PSTN and to a radio frequency wireless network However due to differences between the individual PST s provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In event of problems you should contact your equipment supplier in the first instance This equipment has been designed to work in all of ...

Page 114: ...u Conseil 98 482 EC relatives à la connexion pan européenne de terminal simple au réseau téléphonique public commuté RTPC et à un réseau sans fil RF Cependant des différences existant entre les RTPC nationaux présents dans les différents pays cette homologation en elle même ne garantit pas la réussite de toutes les opérations sur tous les points de terminaison du réseau téléphonique public commuté...

Page 115: ...tti i paesi dell Area Economica Europea reti telefoniche pubbliche commutate La compatibilità della rete dipende dalle impostazioni interne del software Rivolgersi al fornitore dell apparecchiatura qualora sia necessario utilizzare quest ultima su una rete telefonica diversa Japan Japan Telecommunications Approval Name of Equipment AMC20493 001 KT5 TELEC approval number D02 0005JP Name of Equipmen...

Page 116: ...set up to make automatic calls to Telecom s 111 Emergency Service PTC200 7 5 2 3 4 Ringer Sensitivity This device may be subject to ringing or bell tinkle when certain other devices are connected to the same line If this occurs the problem should not be referred to the Telecom Faults Service Associated Software Limits of Compliance Some parameters required for compliance with Telecom s Telepermit ...

Page 117: ...r and its authorized dealers meet the specifications listed on the following page Note For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is listed in the declaration below This regulatory number is different from the marketing name and product number ...

Page 118: ...or wideband data HYPERLAN equipment EN 300 328 2 2000 Technical requirements for Radio equipment Notified Body Number 0682 Notified Body Address CETECOM ICT Services GmbH Untertuerkheimer Str 6 10 D 66117 Saarbruecken Supplementary Information The product herewith complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly 1 The product was tested in a ty...

Page 119: ...C Cable lock 25 Caps Lock 9 Cardbus cards 48 cards PCMCIA 48 CD ROM drive creating or copying CDs 23 inserting CD 20 22 location 2 3 removing CD 20 22 CDs copying creating 23 recommended media 23 cleaning the notebook 28 configuring BIOS settings 84 modem 38 connecting IEEE 1394 devices 53 LAN 39 wireless network 40 D data protection 28 DDR 266 RAM 58 73 default BIOS settings 85 devices boot order...

Page 120: ...n 5 settings 38 software 36 troubleshooting 73 monitor BIOS settings 86 port 5 resolution 53 mouse troubleshooting 71 mute button location 3 N network connecting to 39 LAN See LAN wireless See wireless network Norton AntiVirus 25 notebook caring for 27 changing BIOS settings 84 cleaning 28 opening closing 2 3 protecting 27 70 resetting 17 timeouts 31 turning on 13 Num Lock 9 O off button location ...

Page 121: ...erheating 70 1394 devices connecting 53 1394 port 53 timeouts notebook 31 TouchPad location 2 3 troubleshooting 71 troubleshooting audio 66 battery 77 CD DVD drive 67 display 68 hard drive 69 infrared communications 70 keyboard 71 LAN 72 memory 73 modem 73 overheating 70 parallel port 80 PC card 76 performance 76 pointing devices 71 power 77 printing 79 resuming 82 serial port 80 Standby 82 startu...

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