Troubleshooting
Getting Started
A–7
Is an External Device Not Working?
If an external device does not function as expected:
■
Turn on the device as instructed in the device documentation.
Some devices, such as monitors and printers, must be turned
on before the notebook is turned on.
■
Verify that
❏
All device connections are secure.
❏
The device is receiving electrical power.
❏
The device, especially if it is an older device, is
compatible with your operating system. For compatibility
information, select
Start > Help and Support,
or visit the
Web site of the device manufacturer or provider.
❏
The correct drivers are installed and updated. Drivers
might be available on a CD included with the device or
on the Web site of the device manufacturer or provider.
For more information about updating drivers, select
Start > Help and Support.
If the problem involves accessing or displaying files on a device
with removable storage, such as a CD, DVD, or digital memory
card, refer to the AutoPlay section in the
Hardware and Software
Guide.
