A–6
Getting Started
Troubleshooting
Is the Notebook Unresponsive?
If the notebook has stopped responding, first try to shut down
the notebook using the shutdown procedure for your operating
system.
■
Select
Start > Turn Off Computer > Turn Off.
(On your
notebook, the Turn Off Computer button might be called the
Shut Down
button, depending on your network connections).
If the notebook remains unresponsive, try the following
emergency shutdown procedures in the sequence provided:
■
Press
ctrl+alt+delete,
and then
select
Shut Down > Turn Off.
■
If you cannot shut down the notebook by using
ctrl+alt+del,
slide and hold the power switch for at least 4 seconds.
■
If you are unable to shut down the notebook with the power
switch, remove the battery pack and disconnect the notebook
from external power.
Is the Notebook Overheating?
It is normal for the notebook to feel warm to the touch while it
is in use. But if the notebook feels
extremely
warm, it might be
overheating because a vent is blocked.
If you suspect that overheating could be causing the problem,
allow the notebook to cool to room temperature. Then be sure
to keep all vents free from obstructions while you are using the
notebook.
Vent locations are identified in
Chapter 4, “Component ID”
and
in the
Hardware and Software Guide.
