HP COMPAQ NC4200 Getting Started Manual Download | Manualshive

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Getting Started

A–1

A

Troubleshooting

If you experience problems with your notebook, you can

■

Review the Quick Troubleshooting section in this appendix.

■

Access the Help and Support Center for additional
information about your notebook.

✎

Although many checkup and repair features require an
Internet connection, many other features can help you fix a
problem while the notebook is offline.

■

Visit the HP support Web site at

http://www.hp.com/support

for

answers to common questions.

■

Contact Customer Care for further assistance.

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Summary of Contents for COMPAQ NC4200

Page 1: ...Getting Started HP Compaq Notebook Series Document Part Number 367187 001 March 2005 This guide explains how to set up your hardware and software and begin using your notebook Enhanced for Accessibility ...

Page 2: ...rein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Compaq Notebook Series First Edition Marc...

Page 3: ...tep 6 Turn On the Notebook 1 9 2 Software Setup Welcome to Windows 2 2 Select Your Regional Preferences 2 4 Accept the License Agreements 2 5 Name Your Notebook 2 6 Register Online 2 7 Create User Accounts 2 8 Press the Finish Button 2 8 3 Next Steps Enable or Disable TouchPad Tapping 3 2 Protect Your Notebook 3 3 Protect the Notebook from Viruses 3 4 Protect Your System Files 3 5 Protect Your Pri...

Page 4: ...bleshooting A 2 Power Features A 2 Can the Notebook Not Be Turned On A 3 Is the Notebook Screen Blank A 4 Is Software Functioning Abnormally A 5 Is the Notebook Unresponsive A 6 Is the Notebook Overheating A 6 Is an External Device Not Working A 7 Help and Support Center A 8 Contact Customer Care A 9 Preparing to Call Customer Care A 9 Contacting Customer Care by E mail or Telephone A 10 Taking th...

Page 5: ...ons B 4 Reinstalling Applications from Your Hard Drive B 5 Reinstalling Applications from Discs B 5 Repairing the Operating System B 6 Reinstalling the Operating System B 7 Reinstalling Device Drivers and Other Software B 9 Updating Reinstalled Software B 10 Index ...

Page 6: ... the notebook is turned on you will be prompted to begin software setup ÄCAUTION To prevent file corruption and ensure that the correct drivers are installed Do not set up the notebook for the first time while the notebook is docked in an optional Expansion Base The Expansion Base can be used only with select models During the hardware and software setup procedures Do not unplug the notebook from ...

Page 7: ...up you will also need the modem cable 4 If you are connecting the modem cable in a country where RJ 11 telephone jacks are not standard you will need the modem adapter 5 to connect the modem cable If you purchased the notebook in a country where RJ 11 jacks are not standard a modem adapter specific to the country in which you purchased the notebook is included with the notebook Power cords modem c...

Page 8: ...el 1 Turn the notebook upside down 2 Slide the battery pack 1 into the battery bay until it is seated 3 Press the battery pack 2 into the battery bay until it clicks into place ÄCAUTION To prevent a lack of response when you turn on the notebook at Step 6 Turn On the Notebook make sure the battery pack is firmly seated ...

Page 9: ...odem to a telephone line now and set up other Internet connections later after you have completed software setup Jacks for analog telephone lines vary by country If you are connecting the modem to a telephone line in a country where RJ 11 telephone jacks are standard follow the instructions in the Connecting the Modem to an RJ 11 Jack section next in this chapter If you are connecting the modem to...

Page 10: ...n a flat surface near an RJ 11 telephone wall jack 2 If your modem cable has noise suppression circuitry 1 which prevents interference with TV and radio reception orient the circuitry end of the cable toward the notebook ÅTo avoid the risk of electric shock fire or damage to the equipment do not plug a modem cable into a network jack 3 Plug the modem cable into the RJ 11 modem jack 2 on the notebo...

Page 11: ...ry 1 Turn the notebook display side up on a flat surface near a telephone wall jack 2 If the modem cable has noise suppression circuitry 1 which prevents interference with TV and radio reception orient the circuitry end of the cable toward the notebook 3 Plug the modem cable into the RJ 11 modem jack 2 on the notebook 4 Plug the modem cable into the country specific modem adapter 3 5 Plug the coun...

Page 12: ...otebook receives AC power the battery pack begins to charge and the battery light 4 on the front of the notebook is turned on When the battery pack is fully charged the battery light is turned off It is recommended that you leave the notebook connected to external power until the battery pack is fully charged and the battery light is turned off A partially charged new battery pack can run the note...

Page 13: ...1 8 Getting Started Hardware Setup Step 5 Open the Notebook To open the notebook 1 Press the display release button 1 to open the display 2 Raise the display 2 ...

Page 14: ...n you turn on the notebook make sure the battery pack is firmly seated To turn on the notebook Slide the power switch 1 toward the front of the notebook The power standby light 2 is turned on and you are prompted to begin software setup The power standby light is visible when the notebook is open or closed ...

Page 15: ...omplete these tasks during software setup Software setup begins when you respond to the setup prompt on the notebook screen ÄCAUTION If you are prompted to select an operating system language before a window called Welcome to Microsoft Windows is displayed choose carefully On some models the languages that you do not choose are deleted from the system and cannot be restored during software setup A...

Page 16: ...ark icon in the lower right section of the window or press the f1 key on your keyboard To continue to the next window Select the Next button in the lower right corner of the window To return to the previous window Select the Back button in the lower left corner of the window This button is unavailable on the first window Welcome to Microsoft Windows To skip a window without entering a preference S...

Page 17: ...etting Started 2 3 To navigate in a window slide your finger on the TouchPad 1 in the direction that you want to move the cursor To select an item move the cursor over the item and then press the left TouchPad button 2 ...

Page 18: ...on and language preferences you confirm or select in the How should dates and currency appear window to format dates and currency Notice that some languages have regional versions The versions are shown in parentheses after the language name Time zone window The operating system will use the time zone you confirm or select in the What time zone are you in window to set the notebook clock Notice th...

Page 19: ...m and then select Next To decline both agreements Select No I don t accept them and then select Next If you decline both agreements you will not be permitted to use the installed software On the following screen you will be offered only 2 options You can choose Back to return to the End User License Agreement window or choose Shutdown to turn off the notebook When you start the notebook after sele...

Page 20: ...t to base your notebook name on a person s name David or a location Familyroom In order for your notebook name to be displayed on a network the name Must be no longer than 15 characters Must include only numerals 0 9 letters A Z and a z and hyphens Cannot include spaces If you like you can also enter a description of your notebook The description may contain more characters than the notebook name ...

Page 21: ...ndows Registration Privacy Statement select the underlined link near the bottom of the window To return to the registration window from either of these windows select Back To proceed with your registration and software setup select Next If you connected your modem during the Step 3 Connect the Modem section in Chapter 1 Hardware Setup or have connected the notebook to the Internet by another metho...

Page 22: ...s displayed When a user account is selected Windows opens according to the preferences set by that user The names you enter in the Who will use this computer window text fields are displayed on the list of user accounts displayed at Windows startup Press the Finish Button When the Thank you window is displayed read the text and then select Finish Your notebook saves your preferences and then resta...

Page 23: ...Getting Started 3 1 3 Next Steps Before you use your notebook make sure that you properly set up your notebook Software on optical discs such as CDs or DVDs is included with all notebook models ...

Page 24: ...check box is selected TouchPad Tapping is enabled To disable TouchPad Tapping clear the check box To enable TouchPad Tapping select the check box 3 Select OK For information about setting other TouchPad preferences refer to Chapter 3 Pointing Devices and Keyboard in the Hardware and Software Guide All software instructions in your notebook documentation describe Microsoft Windows XP procedures bas...

Page 25: ... notebook from power surges Protect your system files Protect your privacy Update your software Use your notebook safely Turn off your notebook properly For information about other notebook security features such as passwords device disabling and using an optional security cable lock refer to Chapter 12 Security in the Hardware and Software Guide ...

Page 26: ...caused To provide protection against newly discovered viruses antivirus software must be updated Norton AntiVirus software is preinstalled on your notebook For information about using and updating your Norton AntiVirus software Select Start All Programs Norton AntiVirus Help and Support For supplementary information about your Norton AntiVirus software including troubleshooting procedures Select S...

Page 27: ...d that you manually set restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally Restoring to any restore point does not affect your data files For example restoring your system software to an earlier time will not affect documents or e mails that you saved after that time All System Restore procedures are reversible Setting ...

Page 28: ... from intruders Updating Software Most software including the operating system is updated frequently by the manufacturer or provider Important updates to the software included with your notebook might have been released since the notebook left the factory Some updates might affect the way your notebook responds to optional software or external devices Many updates provide security enhancements HP ...

Page 29: ...an electrical storm Plug the notebook power cord into an optional high quality surge protector Surge protectors are available from most computer or electronics retailers Provide surge protection on the cable that connects the modem to a telephone line During an electrical storm either run the notebook on battery power or shut down the notebook and unplug the power cord ...

Page 30: ...tion setup and proper posture health and work habits for notebook users The Safety and Comfort Guide also provides important electrical and mechanical safety information This guide is available on the Web at http www hp com ergo on the notebook hard drive and in the Help and Support Center located on your notebook ÅWARNING To avoid potential discomfort or burns do not block the air vents or use th...

Page 31: ...select OK If you connect your notebook to a network domain the name of the Turn Off Computer button might change to Shut Down If the notebook does not respond try the following shutdown procedures Press ctrl alt delete Then If the notebook is running Windows XP Home Select Shut Down Turn Off If the notebook is running Windows XP Professional Select Shut down from the drop down list and then select...

Page 32: ...vice If you did not connect the modem cable during hardware setup a Turn off your notebook b Follow the instructions in the Step 3 Connect the Modem section of Chapter 1 Hardware Setup c Start your notebook in Windows d Proceed to the next section Set Up Internet Service For information about setting up a wireless device visit http www hp com go wireless For more information about modem wireless c...

Page 33: ...your notebook you can access the utility by using either of the following methods Double click the Easy Internet Sign up icon on the desktop or Select Start All Programs Online Services Easy Internet Sign up If the Easy Internet Sign Up utility is available you can use the utility to Sign up for a new Internet account Configure your notebook to use an existing account Learn about accessing the Int...

Page 34: ... already have an account with an ISP If you have a disc from an ISP If you do not have an Internet account and would like to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address and POP3 and SMTP settings To access the Internet...

Page 35: ...ence manuals and other support information for your notebook is available through the Help and Support Center To access the user guides through the Help and Support Center Select Start Help and Support HP User Guides A User Guides CD is included with select notebook models ...

Page 36: ...are components included with your notebook Information about the function of the components is provided in the Hardware and Software Guide Some of the hardware components illustrated and described in this chapter and in other notebook guides are available only on select models ...

Page 37: ... scroll zone 3 Left pointing stick button w Right pointing stick button 4 TouchPad e Num lock light 5 Wireless light r Volume up button 6 Power standby light t Volume down button 7 Battery light y Volume mute button 8 IDE Integrated Drive Electronics drive light u Volume mute light 9 Left TouchPad button i Presentation mode button ...

Page 38: ...Front Components Rear Components Components 1 Infrared port 6 RJ 45 network jack 2 Bluetooth module select models only 7 Power connector 3 Display release button 8 External monitor port 4 USB port 9 S Video out jack 5 RJ 11 modem jack ...

Page 39: ...Components Components 1 Security cable slot 8 Audio out headphone jack 2 Vent 9 Audio in microphone jack 3 Wireless button select models only USB port 4 USB port q PC Card eject button 5 Info Center button w PC Card slot 6 Power switch e Digital Media Slot 7 Speaker ...

Page 40: ...Getting Started 4 5 Bottom Components Components 1 Docking connector 5 Primary battery release latch 2 Expansion memory module compartment 6 Hard drive bay 3 Vents 3 7 Travel battery connector 4 Primary battery bay ...

Page 41: ...om of the notebook Regulatory label Provides regulatory information about the notebook The Regulatory label is affixed to the bottom of the notebook Modem Approval label Provides regulatory information about the modem and lists the agency approval markings required by some of the countries in which the modem has been approved for use You might need this information when traveling internationally T...

Page 42: ...the Help and Support Center for additional information about your notebook Although many checkup and repair features require an Internet connection many other features can help you fix a problem while the notebook is offline Visit the HP support Web site at http www hp com support for answers to common questions Contact Customer Care for further assistance ...

Page 43: ... and other models have a power standby button or a power switch Some models have one power standby light and other models have 2 power standby lights The locations and functions of the power features on your notebook are identified in Chapter 4 Component ID and in the Hardware and Software Guide The following illustration identifies the icons for a power button or power switch 1 a power standby li...

Page 44: ...dapter connections are secure Verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet When an AC adapter light is on the notebook is receiving adequate AC power If all power and power standby lights are on the notebook is on If all power and power standby lights are off the notebook is off If the notebook can be turned on when connected to extern...

Page 45: ...bernation is initiated your work is saved to a hibernation file on the hard drive the notebook shuts down and all power lights are turned off For more information about standby and hibernation refer to the Hardware and Software Guide To switch the image to the notebook screen press fn f4 On most notebook models when an optional external display device such as a monitor is connected to the notebook...

Page 46: ...g these procedures refer to the next section Is the Notebook Unresponsive Run a virus scan For information about using the antivirus resources on your notebook refer to Protect Your Notebook in Chapter 3 Next Steps If the notebook feels extremely warm allow it to cool to room temperature For more information about notebook overheating refer to Is the Notebook Overheating later in this appendix If ...

Page 47: ...u cannot shut down the notebook by using ctrl alt del slide and hold the power switch for at least 4 seconds If you are unable to shut down the notebook with the power switch remove the battery pack and disconnect the notebook from external power Is the Notebook Overheating It is normal for the notebook to feel warm to the touch while it is in use But if the notebook feels extremely warm it might ...

Page 48: ...er device is compatible with your operating system For compatibility information select Start Help and Support or visit the Web site of the device manufacturer or provider The correct drivers are installed and updated Drivers might be available on a CD included with the device or on the Web site of the device manufacturer or provider For more information about updating drivers select Start Help an...

Page 49: ...el and serial number installed software hardware components and specifications User guides for the notebook Answers to questions about using your notebook Tutorials to help you learn to use notebook and operating system features Updates for your operating system drivers and the software provided on your notebook Checkups for notebook functionality Automated and interactive troubleshooting repair s...

Page 50: ...ce Tag The Service Tag label is affixed to the bottom of the notebook To display the Service Tag information on the notebook screen Select Start Help and Support Purchase date on the invoice Conditions under which the problem occurred Error messages that have been displayed If an optional printer is connected to the notebook the manufacturer and model of the printer Operating system version number...

Page 51: ... Notebook to a Service Partner In addition to providing the information listed in the Preparing to Call Customer Care section earlier in this appendix be sure to delete all passwords or to disclose all passwords to the service partner For information about deleting a Microsoft Windows password refer to Start Help and Support The deletion procedures vary with the types of Windows passwords you have...

Page 52: ...Recovery disc and Operating System disc enable you to recover or repair your notebook without losing personal data The Operating System disc also enables you to reinstall the operating system software provided with the notebook For best results attempt to recover optimal notebook functionality by using the following procedures in the order described here ...

Page 53: ...s you through the process of creating the recovery partition After the partition is created the notebook restarts and creates the first snapshot After the snapshot is created the notebook restarts and the software makes the snapshots available for recovery through Windows Local Recovery is installed with a default schedule so that snapshots of your files are automatically taken on a regular basis ...

Page 54: ...ore installing new software or devices Doing this enables you to return to a previous configuration restore point if you encounter problems To set a system restore point 1 Select Start Help and Support System Restore 2 Select Create a restore point and then follow the instructions on the screen To restore the notebook to a previous date and time when it was functioning optimally 1 Make sure the no...

Page 55: ...lity can also be repaired or reinstalled from your hard drive The application reinstallation process repairs or replaces corrupted system files within the application and reinstalls deleted system files within the application In most cases If the application you are repairing or reinstalling is still installed on your notebook the reinstallation process does not affect your settings within the app...

Page 56: ...all select or clear the appropriate check boxes Reinstalling Applications from Discs To reinstall applications from discs 1 Insert the disc into the optical drive of an optional MultiBay or MultiBay II If autorun is enabled an installation wizard is displayed If autorun is disabled a Select Start Run Enter x setup exe where x is your CD drive designation b Then select OK 2 When the installation wi...

Page 57: ...an optional MultiBay or MultiBay II 4 Restart the notebook 5 When prompted press any key to boot from the disc After a few minutes the Setup Wizard opens ÄOn the Welcome to Setup page do not press R step 8 in this procedure until you have completed steps 6 and 7 6 Press enter to continue A Licensing Agreement page is displayed 7 Press f8 to accept the agreement and continue The Setup page is displ...

Page 58: ...ts do not successfully repair the notebook you can reinstall the operating system To reinstall the operating system 1 Connect an optional external MultiBay or MultiBay II to the notebook 2 Connect the notebook to external power and turn on the notebook 3 Immediately insert the Operating System disc into the optical drive of an optional external MultiBay or MultiBay II 4 Restart the notebook 5 When...

Page 59: ...g this partition 11 Select Format the partition using the NTFS file system Quick and press enter ÄFormatting a drive deletes all current files 12 Press F to format the drive The reinstallation process begins This process takes up to 2 hours to complete The notebook restarts in Windows when the process is complete ...

Page 60: ...running Windows insert the Application and Driver Recovery disc into the optical drive of an optional MultiBay or MultiBay II If you do not have autorun enabled select Start Run Then type D SWSETUP APPINSTL SETUP EXE where D indicates the optical drive 2 Follow the on screen instructions for installing the drivers After the drivers are reinstalled you must reinstall any software you added to the n...

Page 61: ...out your knowledge Use the following update procedures as soon as your notebook is connected to the Internet To update your operating system and the software included on your notebook Select Start Help and Support To update software that was not provided on your notebook follow the instructions included with the software Many applications include an update feature that you can access from a Help b...

Page 62: ...t 1 7 4 2 battery pack charging 1 7 identifying 1 2 battery release latch primary 4 5 Bluetooth label 4 6 Bluetooth module 4 3 bottom components 4 5 buttons Info Center 4 4 PC Card eject 4 4 pointing stick 4 2 Presentation mode 4 2 TouchPad 2 3 4 2 wireless 4 4 C cables modem 1 4 3 7 caps lock light 4 2 category view Windows 3 2 CDs ISP 3 12 Certificate of Authenticity label 4 6 classic view Windo...

Page 63: ...ng B 9 DSL connections 1 4 3 10 E Easy Internet Sign Up 3 11 electrical storm safety issues 3 7 End User License Agreement 2 5 Expansion Base use during setup 1 1 external devices drivers A 7 troubleshooting A 7 external monitor port 4 3 F firewalls 3 6 front components 4 3 H hard drive bay 4 5 hard drive hibernation file A 4 headphone jack 4 4 Help and Support Center A 8 Hewlett Packard Registrat...

Page 64: ...ights AC adapter A 2 battery 1 7 4 2 caps lock 4 2 IDE drive 4 2 mute 4 2 num lock 4 2 power standby 1 9 4 2 A 2 wireless 4 2 lockup system A 6 M memory module compartment 4 5 microphone jack 4 4 Microsoft Certificate of Authenticity label 4 6 Microsoft End User License Agreement 2 5 Microsoft Windows Registration Privacy Statement 2 7 model number A 8 modem connecting 1 4 3 10 country specific ad...

Page 65: ... 3 5 updating 3 6 Operating System disc B 1 B 6 overheating 3 8 A 6 P PC Card eject button 4 4 PC Card slot 4 4 pointing stick 4 2 ports external monitor 4 3 infrared 4 3 USB 4 3 4 4 power connecting the notebook to external 1 7 surge protection 3 7 turning off 3 9 turning on 1 9 power connector 4 3 power cord identifying 1 2 securing A 3 surge protection 3 7 power problems troubleshooting A 3 pow...

Page 66: ...4 RJ 11 modem jack 1 4 4 3 RJ 45 network jack 4 3 S safeguarding data B 1 Safety and Comfort Guide 3 8 security cable slot 4 4 serial number 4 6 A 8 A 9 service partner A 10 Service Tag 4 6 A 9 shutting down 3 9 A 6 sleep standby A 4 slots Digital Media 4 4 PC Card 4 4 software Easy Internet Sign Up 3 11 firewall 3 6 Help and Support Center A 8 Internet Connection wizard 3 12 Norton AntiVirus 3 4 ...

Page 67: ...on labels 4 6 troubleshooting procedures display problems A 4 external device problems A 7 hibernation or standby problems A 4 overheating problems A 6 power problems A 3 response problems A 6 software problems A 5 virus problems A 5 troubleshooting resources Help and Support Center A 8 turning off 3 9 A 6 turning on 1 9 A 3 tutorials tours A 8 U updates software 3 6 B 10 USB port 4 3 4 4 user acc...

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