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HP Compaq Elite 8300 All-in-One Maintenance & Service Manual Download Page 174

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,

visit 

http://www.hp.com

.

NOTE:

If you take the computer to an authorized reseller, dealer, or service provider for service,

remember to provide the setup and power-on passwords if they are set.

Refer to the number listed in the warranty or in the 

Support Telephone Numbers

 guide for technical

assistance.

164

Chapter 8   Troubleshooting Without Diagnostics

Summary of Contents for Compaq Elite 8300 All-in-One

Page 1: ...Maintenance Service Guide HP Compaq Elite 8300 Touch All in One Business PC HP Compaq Elite 8300 All in One Business PC HP Compaq Pro 6300 All in One Business PC ...

Page 2: ...nying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of He...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...rading device drivers 10 Customizing the monitor display 10 Activating and customizing the software in Windows 8 10 Activating the Windows Operating System 10 Downloading Windows 8 updates 11 Customizing the monitor display 11 3 Computer Setup F10 Utility 12 Computer Setup F10 Utilities 12 Using Computer Setup F10 Utilities 13 Computer Setup File 14 Computer Setup Storage 15 Computer Setup Securit...

Page 6: ...ecommended materials and equipment 35 Operating Guidelines 35 Routine Care 36 General cleaning safety precautions 36 Cleaning the computer case 36 Cleaning the keyboard 36 Cleaning the display 37 Cleaning the mouse 37 Service Considerations 37 Tools and software requirements 38 Screws 38 Cables and connectors 38 Hard drives 38 Lithium coin cell battery 39 7 Removal and Replacement Procedures All i...

Page 7: ...State Drive 80 WLAN module 81 Graphics board 84 Speakers 86 Fan 87 Side panels 88 Power supply 90 System board 93 Card reader board 100 Power button board 102 Front bezel 105 Antenna 109 Display panel 111 Hood sensor 118 Hard drive and optical drive cables and connectors 120 8 Troubleshooting Without Diagnostics 122 Safety and Comfort 122 Before You Call for Technical Support 122 Helpful Hints 123...

Page 8: ...hen Windows is not responding 167 System recovery using recovery media 167 Creating recovery media 168 Using recovery media 170 Backup and recovery in Windows 8 171 Backing up your information 171 Performing a system recovery 172 Using the Windows recovery tools 172 Using f11 recovery tools 173 Using Windows 8 operating system media purchased separately 173 10 POST Error Messages 175 POST Numeric ...

Page 9: ...Country specific requirements 193 Appendix B Specifications 194 8300 models 194 6300 models 195 Index 196 ix ...

Page 10: ...x ...

Page 11: ...lay 1920 x 1080 with LED backlighting 23 inch diagonal with optical touch 23 inch diagonal 21 5 inch diagonal Swivel pad under base of stand Adjustable tilt Optional height adjustable and reclining stand Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm 2nd and 3rd generation Intel Core processors Ov...

Page 12: ... graphics card DP audio DP to VGA DVI HDMI dongle support Integrated Gigabit Ethernet Intel 82579 LM Gigabit Network Connection Wireless connectivity optional Integrated 802 11 a b g n or b g n wireless LAN module Bluetooth 4 0 Optional integrated full HD webcam and dual microphone array Premium stereo speakers Optional 6 in 1 media card reader 6 USB ports 4 USB 3 0 2 USB 2 0 Choice of wired or wi...

Page 13: ...aker option available 12 Increase brightness NOTE To wake touch panel equipped systems from Stand by swipe the screen or touch the screen and hold for at least one second To wake the systems from Hibernate press the power button and release Touch the icon area 7 12 above to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropr...

Page 14: ... Side components are the same for 6300 and 8300 models Figure 1 3 Side components Table 1 2 Side components Component Component 1 Hard disc drive activity LED 6 Tray load optical disc drive 2 HP 6 in 1 media card reader optional 7 Optical disc drive eject button 3 2 USB 3 0 ports 8 Optical disc drive activity LED 4 Microphone line in jack 9 Power button 5 Headset line out jack 4 Chapter 1 Product ...

Page 15: ...ent Component 1 Access panel 8 DisplayPort connector 2 Access panel latches 9 RJ 45 Gigabit Ethernet port 3 Security lock slot 10 Stereo audio line out 4 Power connector 11 Rear port cover 5 2 PS 2 mouse and keyboard connectors 12 Serial port optional 6 2 USB 2 0 ports 13 Access panel security screw 7 2 USB 3 0 ports Rear components 5 ...

Page 16: ...p to 30 degrees to set it to a comfortable eye level Figure 1 5 Adjusting tilt The tilt swivel base has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle Figure 1 6 Adjusting swivel 6 Chapter 1 Product Features ...

Page 17: ...height adjustable recline stand is installed before laying the computer down for service position the computer vertically by grasping the sides of the display and then raise the display to the highest position Do not lay the computer down with the sliding stand in the low position The stand may suddenly release which could cause damage to equipment or injury Figure 1 7 Height adjustable stand posi...

Page 18: ... the stand into the slots in the rear of the computer Figure 1 8 Installing the height adjustable stand 2 Install the screws that secure the stand to the computer Figure 1 9 Installing the height adjustable stand screws 8 Chapter 1 Product Features ...

Page 19: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 20: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 21: ...st updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize di...

Page 22: ...r On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system i...

Page 23: ...ppropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To r...

Page 24: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 25: ... mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode ...

Page 26: ... Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume I...

Page 27: ... on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootabl...

Page 28: ... system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setu...

Page 29: ... is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the com...

Page 30: ...hile in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR ha...

Page 31: ...features Embedded Security Device Support Virtualization Technology Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and l...

Page 32: ...sfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot Configuration This is a feature of Windows 8 Legacy Support Enable Disable Allows you to turn off all legacy support on...

Page 33: ...d Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Unique Sleep State Blink Rates Enable Disable...

Page 34: ...1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controlle...

Page 35: ...nabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previou...

Page 36: ...em Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network...

Page 37: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 38: ...aced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule su...

Page 39: ...1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes ins...

Page 40: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Page 41: ...iction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert SMART ATA Drives 31 ...

Page 42: ...ons described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 32 Chapter 6 Routine Care and Disassembly Preparation ...

Page 43: ...ity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V...

Page 44: ...issipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative...

Page 45: ...Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the ai...

Page 46: ...afety glasses equipped with side shields when cleaning the keyboard Cleaning the computer case Follow all safety precautions in General cleaning safety precautions on page 36 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liqu...

Page 47: ...ith a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the display Wipe the display screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aer...

Page 48: ... Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed ...

Page 49: ...t three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperature...

Page 50: ...her attached cables from the back of the computer 5 If the height adjustable recline stand is installed before laying the computer down for service position the computer vertically by grasping the sides of the display and then raise the display to the highest position Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect ...

Page 51: ...cant amount of force NOTE If using forceful pressure on the ribs does not remove security cover grip the exposed edge of the security cover by the AC plug and pull it straight out Figure 7 1 Removing the rear port cover Cable management cover 1 If the rear port cover is installed remove the cover 2 Route all peripheral cables through the stand opening and plug them into the appropriate ports as ne...

Page 52: ...stant Torx screw through the left latch of the access panel to prevent removal of the panel NOTE Spare parts for the security screw or associated hardware are not provided Figure 7 3 Securing the access panel Synchronizing the optional wireless keyboard or mouse The optional wireless keyboard and mouse are easy to set up Just remove the battery tabs on both the keyboard and the mouse to activate t...

Page 53: ... away from interference from other devices 2 Turn on the computer 3 Insert the wireless receiver into a USB 2 0 port on the computer NOTE Insert the wireless receiver into a USB 2 0 port that is separated from USB 3 0 devices Figure 7 4 Installing the wireless receiver 4 Make sure the Power switch on the bottom of the mouse is in the On position 5 Press and release the Connect button on the bottom...

Page 54: ...hronization is complete Figure 7 5 Synchronizing the wireless keyboard and mouse NOTE If the procedure does not work remove and then reinsert the wireless keyboard and mouse receiver from the back of the computer and then synchronize the keyboard and mouse again If synchronization still does not work remove and replace the batteries 44 Chapter 7 Removal and Replacement Procedures All in One AIO Ch...

Page 55: ...the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Slide the access panel latches toward the edges of the unit then slide the access panel toward the top of the computer until it slides off the unit Figure 7 6 Removing the access panel Access panel 45 ...

Page 56: ...tom of the access panel with the notches on the outside edge of the computer 1 when installing If an access panel sensor is installed make sure the tab 2 on the bottom of the access panel slides over the sensor 3 when replacing the access panel Figure 7 8 Access Panel Replacement 4 Push the access panel firmly into place until correctly seated 46 Chapter 7 Removal and Replacement Procedures All in...

Page 57: ...To replace the access panel reverse the removal procedures Access panel 47 ...

Page 58: ...g to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 Figure 7 9 Removing the back of the stand 4 Push the base of the stand down 1 and loosen the two captive Torx screws securing the stand to the chassis 2 Figure 7 10 Releasing the stand 48 Chapter 7 Removal and Rep...

Page 59: ...5 Lift the stand up and off the computer Figure 7 11 Removing the stand To replace the stand reverse the removal procedures Stand 49 ...

Page 60: ...ring to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the screw 1 in the middle of the lower panel and detach the lower panel from the chassis 2 Figure 7 13 Removing the lower panel To replace the lower panel reverse the removal procedures 50 Chapter 7 Removal and Replacement Procedures All in One AIO Chas...

Page 61: ...epare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the two Torx screws 1 securing the metal plate to the chassis Metal plate 51 ...

Page 62: ...te left to the left 2 and then lift it off the chassis 3 Figure 7 15 Removing the metal plate To replace the lower panel reverse the removal procedures 52 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 63: ...optional 2 5 inch solid state drive SSD or self encrypting drive SED you will need a drive adapter The drive adapter is not included in the 2 5 inch SSD spare parts kits The first hard drive data cable connects to the SATA0 and SATA PWR0 system board connectors The second hard drive data cable connects to the SATA1 and SATA PWR1 system board connectors 1 Prepare the computer for disassembly see Pr...

Page 64: ... toward the edge of the chassis and lift it out Figure 7 17 Removing the hard disc drive cage 4 Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage Figure 7 18 Removing the hard disc drive from the cage 54 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 65: ...ur mounting screws into the new hard disc drive Be sure to keep the blue rubber grommets behind each screw Figure 7 20 Inserting the mounting screws NOTE If you choose to install an optional 2 5 inch solid state drive SSD or self encrypting drive SED you must 1 mount the drive in a drive adapter 2 screw the four mounting screws into the drive adapter Replacing drives 55 ...

Page 66: ...aps firmly into place NOTE Make sure the hard drive is firmly seated in the connector Failure to completely seat the hard drive may result in the inability to install the access panel as well as disk errors when booting the computer Figure 7 22 Installing the hard disc drive cage 9 To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into...

Page 67: ...to the SATA2 and SATA PWR2 system board connectors NOTE The drive bracket is not spared When replacing an optical drive remove the bracket from the old drive and install it on the new drive Figure 7 23 Optical drive location 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 Replacing drives 57 ...

Page 68: ...OTE When replacing an optical drive remove the bracket from the old drive and install it on the new drive The bracket is not spared 4 Remove the two screws securing the optical disc drive bracket to the drive Figure 7 25 Removing the optical disc drive bracket 58 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 69: ...y until it snaps into place NOTE The optical disc drive can be installed in only one way Figure 7 27 Installing the optical disc drive 7 To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into place 8 Reconnect the power cord and external devices 9 Lock any security devices that were disengaged when the access panel was removed 10 Turn ...

Page 70: ...ronic Device Engineering Council JEDEC specification In addition the computer supports 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double sided SODIMMS SODIMMs constructed with x8 and x16 SDRAMs SODIMMs constructed with x4 SDRAMs are not supported NOTE The system will not operate properly if you install unsupported SODIMM memory The system will automatically operate in si...

Page 71: ... a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B In any mode the maximum operational speed is determined by the slowest SODIMM in the system There are two memory sockets on the system board located behind the memory access panel To remove or install memory modules To remove a memory module 1 Prepare ...

Page 72: ...hes lock it in place Figure 7 30 Installing a memory module NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 62 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 73: ...e battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140º F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the compute...

Page 74: ... computer on page 40 2 Remove the access panel see Access panel on page 45 The battery can now be seen on the lower right side of the fan Figure 7 32 Locating the battery 3 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 4 To insert the new battery slide one edge of the replacement battery under the ho...

Page 75: ... serial port 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the lower panel see Lower panel on page 50 4 Remove the Phillips screw 1 that secures the port to the computer 5 Slide the bottom of the port assembly to remove it from the tab in the computer 2 Serial port 65 ...

Page 76: ...uting path 3 and remove the serial port assembly from the computer Figure 7 35 Removing the serial port To install the serial port reverse the removal procedures 66 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 77: ...el It is secured with two silver Phillips screws and has one connector The webcam module is optional Figure 7 36 Webcam module location To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 Webcam module 67 ...

Page 78: ...puter Figure 7 37 Removing the webcam module 4 Rotate the assembly to gain access to the connector on the module and then disconnect the cable from the module Figure 7 38 Disconnecting the webcam module cable 68 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 79: ... bracket remove the two Phillips screws that secure the module and then separate the module from the bracket Figure 7 39 Disconnecting the webcam module cable To install a webcam module reverse the removal procedures Webcam module 69 ...

Page 80: ...ngs on the board based on the display panel Figure 7 40 Converter board location To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the...

Page 81: ...1 Removing the converter board 5 Lift the converter board from the computer Be sure to correctly position the jumpers on the converter board for the installed display panel as follows CAUTION Incorrect jumper placement can result in damage to the converter board and display panel 21 5 inch panel AUO panel pins 1 2 CMI panel pins 3 4 LG panel pins 7 8 23 0 inch panel CMI panel pins 5 6 LG panel pin...

Page 82: ...21 5 inch 23 0 inch To install the converter board reverse the removal procedures 72 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 83: ...the touch sensor board when replacing a touch display panel Figure 7 42 Touch sensor board location To remove the touch sensor board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Disconnect the cables from the three connectors on the board 1 NOTE Be careful not to damage the cables when disconnect...

Page 84: ...ard to the computer Figure 7 43 Removing the touch sensor board 5 Lift the touch sensor board from the computer To install the touch sensor board reverse the removal procedures 74 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 85: ...The heat sinks share the one non captured screw The processor heat sink is secured with five Torx screws four captured one shared not captured Model 8300 may include a fan attached to the heat sink Figure 7 44 Heat sink locations Graphics heat sink To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the center access panel se...

Page 86: ...duce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink Figure 7 45 Removing the graphics heat sink To replace the heat sink reverse the removal procedures Processor heat sink model 6300 To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the center ac...

Page 87: ...reverse the removal procedures Processor heat sink model 8300 To remove the heat sink 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the center access panel see Access panel on page 45 3 If installed remove the graphics heat sink see Graphics heat sink on page 75 4 In the order indicated on the heat sink loosen the four silver captive Torx scre...

Page 88: ... Figure 7 47 Removing the processor heat sink 8300 models 7 If you need to remove the fan from the heat sink remove the three small Phillips screws that secure the fan to the heat sink and lift the fan from the heat sink Figure 7 48 Removing the fan from the heat sink To replace the heat sink reverse the removal procedures 78 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 89: ...rom the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 7 49 Removing the processor To install a n...

Page 90: ... atop the processor 7 Secure the fan sink to the system board and system board tray CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto ...

Page 91: ...er 4 Lift the SSD to a 45 degree angle and then pull it away to remove it from the socket To install the mSATA SSD reverse the removal procedures NOTE mSATA SSD are designed with a notch to prevent incorrect insertion WLAN module The WLAN module is located on the left side of the system board The module is secured with one Phillips screw and has two connected antennas NOTE The procedure to replace...

Page 92: ...puter on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the metal plate see Metal plate on page 51 6 Disconnect the antenna cables from the module 1 82 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 93: ...puter Figure 7 52 Removing the WLAN module screw and antennas 8 Lift the module to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 7 53 Removing the WLAN module To install the WLAN module reverse the removal procedures WLAN module 83 ...

Page 94: ...r Figure 7 54 Graphics board location To remove the graphics board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the graphics heat sink see Graphics heat sink on page 75 4 Remove the two Phillips screws 1 that secure the board to the system board 84 Chapter 7 Removal and Replacement Procedu...

Page 95: ...board upward 2 and then pull it up and away from the connector to remove it from the computer 3 Figure 7 55 Removing the graphics board To replace the graphics board reverse the removal procedures Graphics board 85 ...

Page 96: ...s panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove Torx screw that secures the power connector to the computer and lift the connector from its position on top of the left speaker 1 6 Remove two Torx screws 2 that secure each speaker to the computer 7 Disconnect the speaker cables from the system board connector l...

Page 97: ...er panel on page 50 5 Remove the metal plate see Metal plate on page 51 6 Disconnect the fan cable from the system board connector labeled CHFAN 1 7 Remove the three Torx screws that secure the fan to the computer 2 8 Remove the fan from the computer 3 Figure 7 58 Removing the fan To install the fan assembly reverse the removal procedures NOTE To avoid damaging the rubber screw grommets installed ...

Page 98: ...re the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the optical drive see Replacing the optical disc drive on page 57 6 Push the side panel out from the bottom 1 88 Chapter 7 Removal and Replacement Procedures Al...

Page 99: ... and off of the computer 2 NOTE The removal and replacement procedures are similar for both panels Figure 7 60 Removing the side panels left side shown To install the side panels reverse the removal procedures Side panels 89 ...

Page 100: ...bottom of the bracket that secures it Figure 7 61 Power supply location To remove the power supply 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 90 Chapter 7 Removal and Replacement Procedures All in One AIO ...

Page 101: ...gure 7 62 Removing the power connector 6 Disconnect the cable from the system board connector 1 7 Position the cable above the power supply 2 Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it Figure 7 63 Removing the power supply Power supply 91 ...

Page 102: ...nward and out of the bracket that houses it Figure 7 64 Sliding the power supply out of the housing To install the power supply reverse the removal procedures 92 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 103: ...45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the memory modules see Memory on page 60 6 Remove the graphics heat sink see Graphics heat sink on page 75 7 Remove the processor heat sink see Processor heat sink model 6300 on page 76 8 Remove the processor see Processor on page 79 9 Remove the WLAN module see mSATA Solid State Drive on page 8...

Page 104: ...the system board to the computer NOTE Model 6300 shown in the following image 13 Position the cables on the left side of the board out of the way 2 so you can freely slide the board out of the computer NOTE To allow the system board to slide up so you can remove it you must place the cables in the cable retention areas built into the chassis to the left of the system board Failure to move the cabl...

Page 105: ...e board from left side to prevent interference between the side I O bracket with the I O ports on board Figure 7 66 Removing the system board model 6300 shown To install the system board reverse the removal procedures Replace the thermal pad below the system board System board 95 ...

Page 106: ...tly See the following images for cable routing Route the following cables from under the system board cable mounting bracket Display LVDS Optical drive data SATA Optical drive power Converter board 96 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 107: ...Route the following cables from under the power supply Power button board Hard drive data SATA Hard drive power Hood sensor System board 97 ...

Page 108: ...light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operating system 5 Reboot the computer and repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 6 Select Advanced...

Page 109: ...ature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexbuild Serial Number Enter the Serial Number of Unit Support SKU Number Enter the SKU or Product Number including Localization Code Support Asset Tag Enter the 18 byte identifier assigned to the compute...

Page 110: ...with two screws Figure 7 67 Card reader board location To remove the card reader board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 100 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 111: ...ard Figure 7 68 Removing the card reader board screws 4 Lift the board to a 45 degree angle 1 and then pull it away to remove it from the socket 2 Figure 7 69 Removing the card reader board To install the card reader board reverse the removal procedures Card reader board 101 ...

Page 112: ... Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the optical drive see Replacing the optical disc drive on page 57 6 Remove the left side panel see Side panels on page 88 102 Chapter 7 Removal and Replac...

Page 113: ...t covers the power button board and then lift the Mylar from the computer 2 NOTE On some models the left screw that secures the left speaker when viewed from the rear may also secure the Mylar Figure 7 71 Removing the Mylar shield Power button board 103 ...

Page 114: ...ew that secures the board to the computer 2 Figure 7 72 Removing the power button board 9 Remove the power button board from the computer To install the power button board reverse the removal procedures 104 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 115: ... bezel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the optical drive see Replacing the optical disc drive on page 57 6 Remove the metal plate see Metal plate on page 51 7 Remove the power supply se...

Page 116: ...gure 7 73 Removing the bracket 12 Remove the Torx screws that secure the bezel to the main system bracket assembly as follows Model 6300 11 total screws Left 2 screws Top 4 screws Right 2 screws 106 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 117: ... Bottom 2 screw Figure 7 74 Front bezel assembly screw locations 6300 models Model 8300 14 total screws Left 4 screws Top 4 screws Front bezel 107 ...

Page 118: ...rew Figure 7 75 Front bezel assembly screw locations 8300 models 13 Lift the bracket from the bezel To install the front bezel reverse the removal procedures 108 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 119: ...e see Replacing the optical disc drive on page 57 4 Remove the stand see Stand on page 48 5 Remove the lower panel see Lower panel on page 50 6 Remove the metal plate see Metal plate on page 51 7 Remove the power supply see Power supply on page 90 8 Remove the side panels see Side panels on page 88 9 Remove the speakers see Speakers on page 86 10 Remove the system board see System board on page 93...

Page 120: ... Remove the two Torx screws that secure each antenna to the frame Figure 7 76 Removing the antenna Figure 7 77 Removing the antenna 110 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 121: ...able specific to the manufacturer Make sure you use the backlight cable packaged with the display panel The display panel is secured to the base pan with four Torx screws To remove the display panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the optical drive see Replacing the optical di...

Page 122: ...l see Front bezel on page 105 11 Disconnect the backlight cable from the display panel NOTE Replace the backlight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier Figure 7 79 Disconnecting the backlight cable from the display panel 112 Chapter 7 Removal and Replacement Proc...

Page 123: ...stamped into the metal The LG 1 and AUO 2 panels are secured with two screws on each side left and right Figure 7 80 Display panel screw locations 6300 models LG or AUO panel The CMI panel is secured with two screws on top two screws on the bottom Figure 7 81 Display panel screw locations 6300 models CMI panel or Display panel 113 ...

Page 124: ... are secured with two screws on each side left and right Figure 7 82 Display panel screw locations 8300 models Samsung or LG panel The CMI panel is secured with two screws on top two screws on the bottom Figure 7 83 Display panel screw locations 8300 models CMI panel 14 Lift the display panel from the frame 114 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 125: ...le from the display panel Be sure to correctly position the jumpers on the converter board for the installed display panel as follows CAUTION Incorrect jumper placement can result in damage to the converter board and display panel 21 5 inch panel AUO panel pins 1 2 CMI panel pins 3 4 LG panel pins 7 8 23 0 inch panel CMI panel pins 5 6 LG panel pins 9 10 Samsung panel pins 11 12 Display panel 115 ...

Page 126: ...se the removal procedures When replacing a touch display panel be sure to route the ZIF cables through separate holes in the frame so they correctly connect to the touch sensor board 116 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 127: ...green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operating system 5 Reboot the computer and repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 6 Select Advanced select Devi...

Page 128: ...l on page 45 4 Remove the stand see Stand on page 48 5 Remove the lower panel see Lower panel on page 50 6 Remove the side panels see Side panels on page 88 7 Remove the metal plate see Metal plate on page 51 8 Remove the power supply see Power supply on page 90 9 Remove the system board see System board on page 93 10 Remove the front bezel see Front bezel on page 105 11 Remove the display panel s...

Page 129: ...4 Slide the hood sensor out of its slot built into the chassis NOTE the hood sensor fits tightly into the slot Removal may require a flat blade screwdriver to help disengage it Figure 7 87 Removing the hood sensor To install the hood sensor reverse the removal procedures Hood sensor 119 ...

Page 130: ...sembly see Preparing to disassemble the computer on page 40 2 Remove the access panel see Access panel on page 45 3 Remove the stand see Stand on page 48 4 Remove the lower panel see Lower panel on page 50 5 Remove the side panels see Side panels on page 88 6 Remove the metal plate see Metal plate on page 51 7 Remove the power supply see Power supply on page 90 8 Remove the system board see System...

Page 131: ...ard NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires 14 Remove the connector from the computer Figure 7 89 Removing the hard drive or optical drive connectors To install the hard drive or optical drive connector reverse the removal procedures Hard drive and optical drive cables and connectors 121 ...

Page 132: ...ry Information guide Before You Call for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 12 for more information Check the Power LED on the front of the compu...

Page 133: ...erly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the sys...

Page 134: ...nstalling a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 147 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating syst...

Page 135: ...let Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is ...

Page 136: ...muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available fr...

Page 137: ...then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not wa...

Page 138: ...and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board...

Page 139: ...ff automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked...

Page 140: ...sing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power...

Page 141: ...right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could ...

Page 142: ...and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dar...

Page 143: ... if any beeps are heard See Appendix A POST Error Messages on page 175 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedur...

Page 144: ...sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety f...

Page 145: ...s are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader ...

Page 146: ...s the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a ...

Page 147: ...e Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times ...

Page 148: ... is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or...

Page 149: ...puter and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windo...

Page 150: ...ck Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution...

Page 151: ...d to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker con...

Page 152: ...trols may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones int...

Page 153: ...than what is expected Set the operating system to use the correct audio device Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table 8 7 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure i...

Page 154: ...for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty 144 Chapter 8 Trouble...

Page 155: ...ping are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and cond...

Page 156: ...mputer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from ...

Page 157: ...ternal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the confi...

Page 158: ...the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install...

Page 159: ...eps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed i...

Page 160: ...connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connecti...

Page 161: ...k controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applicati...

Page 162: ...ers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To...

Page 163: ...ce Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service...

Page 164: ... the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory ...

Page 165: ...lution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the ...

Page 166: ...drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 147 section If the system still does not recogn...

Page 167: ...D R RW drive cannot read a disc or takes too long to start Cause Solution Media is corrupt Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determin...

Page 168: ...efault drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system Sys...

Page 169: ... after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving USB Flash Drive Problems 159 ...

Page 170: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Page 171: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Page 172: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages o...

Page 173: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 174: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 164 Chapter 8 Troubleshooting Without Diagnostics ...

Page 175: ...computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click...

Page 176: ...m a System Recovery from a recovery image see System Recovery when Windows is responding on page 166 or System Recovery when Windows is not responding on page 167 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately To create recovery media see System recovery using recovery media on page 167 System Recovery ...

Page 177: ...If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen 5 Under I need help immediately cl...

Page 178: ...ery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off Creating recovery media To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Security and Protection and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue 3 Click Create recovery medi...

Page 179: ...ive deleting any files on it 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery Restoring and recovering in Windows 7 169 ...

Page 180: ...d mouse 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive sel...

Page 181: ...mation Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the oper...

Page 182: ... operating system media to reboot the computer and repair the operating system For additional information see Using Windows 8 operating system media purchased separately on page 173 Using the Windows recovery tools To recover information you previously backed up From the Start screen type h and then select Help and Support To recover your information using Automatic Repair follow these steps CAUTI...

Page 183: ... presence of the HP Recovery partition From the Start screen type C and then select Computer NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 173 3 If ...

Page 184: ...perating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 174 Chapter 9 Backup and Recovery ...

Page 185: ...unt and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be ...

Page 186: ...replaced Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory ...

Page 187: ...tion or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added...

Page 188: ...assis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan no...

Page 189: ...ailure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive...

Page 190: ...dules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cor...

Page 191: ...o the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware V...

Page 192: ...MT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the...

Page 193: ... number in Computer Setup Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities POST Numeric Codes and Text Messages 183...

Page 194: ...one Computer on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activa...

Page 195: ... you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solve...

Page 196: ... LED flashes eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 12 MXM thermal shutdown 1 Clean the MXM graphics card heat sink 2 Replace the MXM graphics card heat sink 3 Replace the MXM graphic card System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button...

Page 197: ...forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setu...

Page 198: ...the ESC key for Startup Menu message is displayed at the bottom of the screen 3 Press the F10 key to enter Computer Setup 4 To establish Setup password select Security Setup Password and follow the instructions or To establish a Power On password select Security Power On Password and follow the instructions on the screen 5 Before exiting click File Save Changes and Exit 188 Chapter 11 Password Sec...

Page 199: ...e system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Regulatory Safety and Environmental Notices guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled PSWD NOTE The password...

Page 200: ...wer cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Be...

Page 201: ...omponents see the Illustrated Parts Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instruction...

Page 202: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 203: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 204: ...ange Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 10 000 ft 0 30 000 ft 0 3 048 m 9 144 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz Max Operating Power 230 W 194 Appe...

Page 205: ...ge Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 10 000 ft 0 30 000 ft 0 3 048 m 9 144 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz Max Operating Power 180 W 6300 model...

Page 206: ... discharge ESD 33 preventing damage 33 error codes 175 184 messages 176 F f11 recovery 173 fan removing 87 features overview 1 flash drive problems 158 flashing LEDs 184 front bezel removing 105 front components 3 front panel problems 160 G general problems 125 graphics board removing 84 grounding methods 34 H hard disc drive replacing 53 hard drive proper handling 38 SATA characteristics 30 hard ...

Page 207: ...l in One chassis 40 antenna 109 card reader board 100 converter board 70 display panel 111 fan 87 front bezel 105 graphics board 84 hard drive connector 120 heat sink 75 hood sensor 118 lower panel 50 memory 60 metal plate 51 mSATA SSD 80 optical drive connector 120 power button board 102 power supply 90 preparing to disassemble the computer 40 serial port 65 side panels 88 speakers 86 stand 48 sy...

Page 208: ...ving 75 tilt adjustment 6 tools servicing 38 Torx T15 screwdriver 38 touch sensor board removing 73 V ventilation proper 35 W Wake on LAN feature 149 webcam module removing 67 Windows 8 operating system DVD 173 WLAN module removing 81 198 Index ...

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