Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
NOTE:
You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. See
Solving Hardware Installation Problems on page 32
for instructions.
Table 2-3
Solving Diskette Problems
Diskette drive light stays on.
Cause
Solution
Diskette is damaged.
In Microsoft Windows XP, right-click
Start
, click
Explore
, and
select a drive. Select
File
>
Properties
>
Tools
. Under
Error-
checking
click
Check Now
.
In Microsoft Windows Vista, right-click
Start
, click
Explore
,
and right-click on a drive. Select
Properties
then select the
Tools
tab. Under
Error-checking
click
Check Now
.
Diskette is incorrectly inserted.
Remove diskette and reinsert.
Drive cable is not properly connected.
Reconnect drive cable. Ensure that all four pins on the diskette
power cable are connected to the drive.
Drive not found.
Cause
Solution
Cable is loose.
Reseat diskette drive data and power cable.
Removable drive is not seated properly.
Reseat the drive.
The device has been hidden in Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is selected for the
Legacy Diskette
in
Security
>
Device
Security
.
Diskette drive cannot write to a diskette.
Cause
Solution
Diskette is not formatted.
Format the diskette.
1.
From Windows Explorer select the disk
(A)
drive.
2.
Right-click the drive letter and select
Format
.
3.
Select the desired options, and click
Start
to begin
formatting the diskette.
Diskette is write-protected.
Use another diskette or remove the write protection.
Writing to the wrong drive.
Check the drive letter in the path statement.
Not enough space is left on the diskette.
1.
Use another diskette.
2.
Delete unneeded files from diskette.
Legacy diskette writes are disabled in Computer Setup.
Enter Computer Setup and enable
Legacy Diskette Write
in
Storage
>
Storage Options
.
Diskette is damaged.
Replace the damaged disk.
ENWW
Solving Diskette Problems
15
