HP COMPAQ 6005 Getting Started Download Page 40

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5–4

Getting Started

Finding Help & Support

Audio

Symptom

Problem

Solution

No sound.

Speaker cables are not
properly connected.

Turn off your computer using
the normal “Turn Off
Computer” procedure and
reconnect the speakers.

Volume is muted.

1. On the Windows

desktop, click

Start

then click

Control

Panel

2. Click

Sounds, Speech,

and Audio Devices

then click

Sounds and

Audio Devices

3. Click the

Mute

check

box to remove the check
mark from the box.

Computer is in Stand By
mode.

Press the

Power

button to

resume from Stand By mode.

ch5-help.fm Page 4 Thursday, August 1, 2002 11:57 AM

Summary of Contents for COMPAQ 6005

Page 1: ...ting Started Compaq Presario 6000 Series Computer This guide helps you get acquainted with the features of your computer and provides solutions to problems Connection locations and system components may vary ...

Page 2: ...his material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as co...

Page 3: ...r Disc Types 2 4 Inserting and Removing a CD or DVD Disc 2 6 Listening to Music 2 7 Playing a Movie 2 8 Creating a CD 2 9 Maintaining the CD or DVD Drive 2 10 Using the Mouse 2 11 Using the Scroll Mouse 2 12 Using the Optical Mouse 2 12 Using the Compaq Internet Keyboard 2 13 Using the Internet Buttons 2 14 Customizing the Internet Buttons 2 16 3 Using the Internet The Basics 3 1 What Is the Inter...

Page 4: ...elp Support Integrated Help Tool 5 1 Online Service and Support 5 2 Preparing to Ship the Computer 5 3 Solving Minor Problems 5 3 6 Upgrading the Computer Preparing the Computer 6 1 Removing or Upgrading a Drive 6 4 Locating Drive Positions 6 5 Removing A Drive 6 6 Replacing or Adding a Drive 6 8 Upgrading or Replacing Memory 6 11 Removing a Memory Module 6 12 Replacing or Adding a Memory Module 6...

Page 5: ...des additional information about your computer For general information about products and services go to compaq com athome For answers to computer support questions go to compaq com consumersupport When requesting computer support include the following information in your inquiry Please write it down now for your future reference Product Name _______________________________________ Model Name ____...

Page 6: ...al Support If the technician determines a replacement part is necessary you will receive the replacement part with illustrated instructions for removing the factory installed part and replacing it Locating SoftPaq Information You can download original product drivers as well as the latest updates and software fixes known as SoftPaqs by going to the Web site compaq com consumersupport and choosing ...

Page 7: ...oft Windows in the printed manuals and online Help that accompany them For Microsoft Windows you can also press the Internet Help G button on your keyboard to access the built in Compaq Help Support Center This chapter provides introductory information about your computer s hardware For more details see Chapter 6 Upgrading the Computer Using the Diskette Drive The diskette drive also known as a fl...

Page 8: ...mation stored on it Remove the diskette from the drive prior to shutting down Microsoft Windows so that Windows will run when you restart Using the Hard Drive You can store computer operating files applications data Internet files and personal files on your hard drive As you create and save files download information from the Internet install applications or receive email messages and attachments ...

Page 9: ... or DVD R RW drives depending on the model you purchased These drives allow you to perform several different activities such as storing information listening to music or viewing and creating movies DVD ROM and DVD R RW drives take longer to begin playback than CD drives because they must determine the type of media being played If any of the drives fails to play a disc check to make sure that the ...

Page 10: ... R disc is compatible with more DVD set top players than a DVD RW disc Consult with your DVD player s manufacturer to determine what discs it can use Comparison of Drives and Actions Allows you to CD ROM CD RW DVD ROM DVD R RW Read CDs CD Rs and CD RWs Read DVDs Read data from CD Listen to music Write data to disc for storage View movies Record movies Optical Disc Comparison Disc Type File Type Ab...

Page 11: ...uires DVD playback software and DVD ROM or DVD R RW hardware No DVD Movie No Yes Requires DVD playback software and DVD ROM or DVD R RW hardware Yes DVD R Data Yes only once Yes Requires DVD ROM or DVD R RW hardware and software No DVD Movie Yes only once Yes Requires DVD ROM or DVD R RW hardware and software Yes varies per model DVD RW Data Yes Yes Requires DVD ROM or DVD R RW hardware and softwa...

Page 12: ...disc To Insert a Disc 1 Press the Load Eject button to open the drive Inserting a CD or DVD disc 2 Carefully lift the disc from the CD case Hold the disc by the edges and the center hole only to avoid touching the surface 3 Place the disc label side facing up into the round area of the tray 4 Press the Load Eject button to close the drive To Remove a Disc To remove the disc press the Load Eject bu...

Page 13: ... or DVD disc 2 Wait for the disc to start playing automatically If the disc does not play automatically follow the onscreen instructions 3 Press the Load Eject button to eject the CD or DVD from the drive To Adjust the Volume 1 Click the Start button on Windows taskbar 2 Click Control Panel 3 Click Sounds Speech and Audio Devices 4 Click Adjust the System Volume ...

Page 14: ...ments to the device and speaker volume levels 6 Click Apply then OK Playing a Movie You can play a DVD movie only on a DVD ROM or DVD R RW drive To Play a Movie 1 Insert a DVD disc For best performance close all other programs before playing a DVD movie ...

Page 15: ...se a CD R disc if you are going to play it in a CD player CD ROM DVD ROM or DVD R RW drive CD RW discs are typically used for making data backups of your personal CDs and computer hard drive Uses of the CD RW Drive You can create To An audio CD Create personal music CDs with your favorite music tracks and MP3 WMA files A data CD Store data from files or folders on your hard disk This feature is us...

Page 16: ...o sudden change in temperature wait one hour before turning off the computer Avoid exposing the drive to high temperatures or humidity direct sunlight or mechanical vibrations Clean the panel and controls with a soft dry cloth Never spray cleaning fluids into the drive Unplug the computer if any liquids or objects fall into the drive CD R and CD RW Disc Comparison Allows you to CD R CD RW Write to...

Page 17: ...the Windows taskbar 2 Click Control Panel 3 Click Printers and Other Hardware Mouse Components 1 Left Mouse Button Click and quickly release to make screen selections Double click and quickly release to open applications and files 2 Scroll Wheel Spin to move backward and forward through a document without having to continuously move the mouse Click to activate autoscroll 3 Right Mouse Button Click...

Page 18: ...r diagonally to scroll in the desired direction The farther you move the cursor from the starting point icon the faster the scrolling occurs To stop autoscrolling press any mouse button Autoscrolling does not work with some software Using the Optical Mouse The optical mouse is available with select models It provides the same functions as the scroll mouse but it uses an optical sensor instead of a...

Page 19: ...ludes either a PS 2 or USB Compaq Internet Keyboard Compaq Internet Keyboard Components 1 Function Keys Perform special functions depending on the software application being used 2 Internet Buttons Provide quick access to your favorite Web sites services and applications 3 Edit Keys Include the following Insert Home Page Up Delete End and Page Down 4 Status Lights Indicate a quick status of your c...

Page 20: ...s Work like a calculator keypad 6 Arrow Keys Navigate through games or through a document or Web site These keys allow you to move left right up and down using the keyboard instead of the mouse 7 Application Key Opens pop up menus like the right mouse button in a Microsoft Office application May perform other functions in other software applications 8 Windows Logo Keys Open the Start menu in Micro...

Page 21: ... Help Takes you to the Compaq Help Support Center which provides information about your computer You can find information about your computer and computer related peripherals as well as access links to online technical support 3 Search Accesses a Web site that helps you locate news and information on the Internet Search for topics including news and information shopping graphics music and video 4 ...

Page 22: ...tions 5 Community Launches the Compaq online Community which provides online collaboration between novice and technical experts who share knowledge and information and provide assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users 6 Entertainment Connects you to the world of entertainment featuring music downl...

Page 23: ... Next establish an Internet Service Provider ISP account On certain models Compaq provides a selection of ISPs for you to choose from check your Windows desktop What Is the Internet The Internet is a shared network of computers that transmit data and make the electronic exchange of information possible Documents are stored on servers specialized computers on the Internet Many of these documents ar...

Page 24: ...dea all over the world Web Browsers A Web browser like Microsoft Internet Explorer lets you view and explore information on the Web Common features of a Web browser include Home page your starting point for exploring the Web Search engine an application that searches for Web information you request Bookmarks Favorites a list of Internet addresses you often visit History list a list of Web sites yo...

Page 25: ...ur password is displayed 3 If you are prompted for a password type it in 4 Click Remember Password 5 Click OK You are now set up and ready to use email To Send an Email 1 Press the Email ƒ button on the keyboard 2 Click the New Mail Message icon 1 3 Type the recipient s email address in the To box 2 4 Type the subject of your message in the Subject box 3 5 Type your message in the message window 4...

Page 26: ...e message to display the message text 4 Click the Close P button in the upper right corner of the window to close the email or press the Delete key on the keyboard to delete the message Content Advisor The Internet provides you with access to a wide variety of information but some information may not be suitable for every viewer With Content Advisor you can Control Internet access Set up a passwor...

Page 27: ...etwork and Internet Connections then click Internet Options 3 Click the Content tab 1 4 In the Content Advisor area click Enable 2 5 Click Settings and then type your password in the Password box 6 Click a category in the list and then drag the slider to set the limits you want to use 7 Repeat this process for each category you want to limit and then click OK ...

Page 28: ......

Page 29: ...e Make sure you have at least 3 inches 8 cm of space between the back of the unit and any cabinet or wall Make sure you have at least 3 inches 8 cm of space between the top of the monitor and any cabinet Never block vents or air intake areas for the computer or monitor Never operate the computer with the cover or side panel removed Keep the computer away from excessive heat cold moisture and direc...

Page 30: ...r computer a great deal you may want to perform these tasks more frequently Cleaning Up the Hard Drive As you use your computer and store files the hard drive begins to fill up and get cluttered which ultimately affects performance To prevent this you can delete files that you are not using Ä CAUTION You should not delete any unfamiliar files If in doubt do not delete To Clean Up the Hard Drive 1 ...

Page 31: ...pes of files you want to delete 8 Click OK Emptying the Recycle Bin After you delete files from the hard drive they are sent to the recycle bin You can retrieve files that are sent to the recycle bin as long as you have not emptied it Once you empty the recycle bin your files are permanently deleted ...

Page 32: ...s to confirm the deletion Scanning the Hard Drive You can scan the hard drive to search for and repair errors Your computer may not have the ScanDisk application installed To Scan the Hard Drive 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click My Computer 4 Right click the hard disk drive you want to check 5 Click Properties 6 On the Tools tab click the Check Now b...

Page 33: ...er so that the hard drive space is used more effectively Your computer may not have defragmenting software installed or may use another type of defragmenter To Defragment the Hard Drive 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click My Computer 4 Right click the hard disk drive you want to check 5 Click Properties 6 On the Tools tab click the Defragment Now butto...

Page 34: ...estore first if the computer allows you to access the program 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click All Programs Accessories System Tools System Restore 4 Follow the onscreen instructions To Use Compaq System Recovery Compaq System Recovery recovers the operating system drivers and programs that were originally shipped with your computer If possible it c...

Page 35: ... not delete them before a certain date Norton AntiVirus is installed on your computer with preset options that make your computer safe Your computer will be scanned for viruses after you enable the Norton AntiVirus application You should take the following precautions in order to protect your computer Do not open unsolicited email from unknown sources Download files only from sources you feel are ...

Page 36: ......

Page 37: ... Web site at compaq com consumersupport Contact a Compaq Support Specialist at the telephone number listed in the Warranty and Support Guide The Web sites listed in this chapter may be specific to certain geographic regions and they may be in English only Integrated Help Tool If you don t find what you need in this chapter press the Help G button on your keyboard This gives you access to an integr...

Page 38: ...tomer Communities where novices and technical experts collaborate to share knowledge information and assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users not available in all regions Open an online service event with a Compaq Support Specialist Do you have a product warranty issue or need to contact a techni...

Page 39: ...nal devices in their original packing boxes or in sufficient packing material to protect them Solving Minor Problems Before contacting a Compaq Support Specialist keep in mind that the information needed to correct the problem may be at your fingertips Try pressing the Internet Help G button on your keyboard You may also find what you need in this troubleshooting section For each situation the Sym...

Page 40: ...rmal Turn Off Computer procedure and reconnect the speakers Volume is muted 1 On the Windows desktop click Start then click Control Panel 2 Click Sounds Speech and Audio Devices then click Sounds and Audio Devices 3 Click the Mute check box to remove the check mark from the box Computer is in Stand By mode Press the Power button to resume from Stand By mode ...

Page 41: ...e type of media being played If the disc still does not start read the other solutions listed in this topic CD or DVD disc is dirty Clean the CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect CD ROM or DVD ROM driver 1 On the Windows desktop click Start then click Control Panel 2 Click Performance and Maintenance then click System 3 Click the Hardware tab...

Page 42: ...e diskette A non formatted diskette has been inserted To format the diskette 1 On the Windows desktop click Start then click My Computer 2 Right click on the 3 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette has...

Page 43: ... and reinsert it insert the edge with the sliding cover into the drive face up and push the diskette in until it stops Diskette drive is damaged Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to the Warranty and Support Guide for details Diskette Drive Continued Symptom Problem Solution ...

Page 44: ...enu 4 Select the desired options and click Start Diskette is write protected Slide the write protection tab to the unlocked position on the diskette Diskette is full or the file is too big Use another diskette or compress the file to reduce the size Diskette is damaged Replace the diskette File Save command not properly executed When saving information to the diskette drive verify that you are usi...

Page 45: ...ted To format the diskette 1 On the Windows desktop click Start then click My Computer 2 Right click on the 3 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Drive not found Internal cable is loose Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to the Warranty and Support Gui...

Page 46: ...Reconnect the power plug on the back of the monitor and on the wall outlet Monitor is not turned on Press the Power button on the front of the monitor Screen is blank Monitor connector cable is not properly connected to the back of the computer Inspect the monitor video connector for bent pins If no pins are bent reconnect the monitor connector cable on the back of the computer Screen saver is ena...

Page 47: ...urn Off Computer procedure If this fails press the Power button for four or more seconds to turn off the power To restart your computer press the Power button again Hard drive error message is displayed Part of hard drive has failed or is about to fail Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to the Warranty and Support Guide for details ...

Page 48: ... switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if t...

Page 49: ...set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem verifying connections telephone line to telephone for external phone sets and telephone line to wall jack from computer to wall Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP ...

Page 50: ...fy that the correct modem speed and COM port are selected 1 Click Start then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Select the Modems tab then click the Properties button 5 Under Device status verify the modem is working properly 6 Under Device usage verify the modem is enabled 7 If there are further problems click the Troubleshoot button and foll...

Page 51: ...onnect the keyboard to the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the mouse If your mouse cannot activate a shutdown refer to the solution Shut down your computer using the keyboard on page 5 16 Keyboard is damaged Refer to the Warranty and Support Guide for details Cursor will not move using the arrow keys on...

Page 52: ... select the Turn Off option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the keyboard as described above Mouse will move only vertically or horizontally Mouse roller ball is dirty Remove roller ball cover from bottom of m...

Page 53: ... instructions Optical Mouse Symptom Problem Solution Mouse does not work after installation or is not detected Mouse is not connected properly Try unplugging then reconnecting the mouse cable to your computer The mouse cable goes into the computer s PS 2 port Mouse does not track cursor well The optical sensor uses the pattern of the surface to track the position of the cursor Reflective surfaces ...

Page 54: ...nical Support for assistance Refer to the Warranty and Support Guide for details Computer is not connected to an external power source Connect to an external power source Ensure that cables connecting the computer to the external power source are plugged in properly Drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables Wall outlet is ...

Page 55: ...changes to your system Computer will not start System files may have been damaged Restore the system See System Recovery on page 4 6 or refer to the Warranty and Support Guide Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Reinstall the old memory to return your computer to its original state Refer to Upgrading or Replacing Memory on page 6 11 ...

Page 56: ...mputer cool down before attempting to turn on power to the computer Processor or system fan has failed Contact a Compaq Support Specialist Power Continued Symptom Problem Solution Miscellaneous Symptom Problem Solution Computer date and time display is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years First reset the date and time in your operati...

Page 57: ...c electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove any diskette or optical disc CD or DVD from the computer 2 To shut down the computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog b...

Page 58: ...WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 4 Disconnect all external devices connected to the computer 5 Lay the computer on its side with the access panel the side with the pull grip facing up ...

Page 59: ...e Computer 6 Remove the access panel by loosening the screw 1 that secures the access panel to the computer chassis Slide the access panel back 2 about 1 inch 2 5 cm then lift it up and off the unit Removing the Computer Access Panel ...

Page 60: ...zel then pull it from the chassis 2 Removing the Front Bezel Removing or Upgrading a Drive Depending on your computer configuration you may have up to four of the following storage drives in your computer CD ROM or CD RW drive DVD ROM or DVD R RW drive Hard drive Diskette drive This section describes the procedure for replacing or upgrading your storage drives You will need a Torx or flathead scre...

Page 61: ...do so will result in data loss After replacing the hard drive you will need to run the System Recovery CDs to load the Compaq factory installed files See System Recovery on page 4 6 for details Locating Drive Positions Drive Positions 1 Optical drive may be a CD ROM CD RW DVD ROM or DVD R RW drive 2 Second optical drive may be a DVD ROM DVD R RW CD ROM or CD RW drive 3 Diskette drive 4 Hard drive ...

Page 62: ...ve See Locating Drive Positions on page 6 5 for details 2 Complete the procedure described in Preparing the Computer on page 6 1 3 Disconnect the power and data cables from the back of the drive you want to remove as indicated in the following illustrations Disconnecting the Optical Drive Cables ...

Page 63: ...Getting Started 6 7 Upgrading the Computer Disconnecting the Diskette Drive Cables Disconnecting the Hard Drive Cables ...

Page 64: ...slide the drive from its drive bay 2 Removing a Drive 5 If you are replacing the old drive with a new drive remove the four screws two from each side from the old drive You will need these screws to install in the new drive Replacing or Adding a Drive 1 Install the four guide screws two on each side that you removed from the old drive into the new drive The screws help guide the drive into its pro...

Page 65: ...etting Started 6 9 Upgrading the Computer 2 Slide the drive into the drive bay 1 making sure to align the guide screws with the guide slots until it snaps into place Sliding the Drive into the Drive Bay ...

Page 66: ...tting Started Upgrading the Computer 3 Reconnect the power and data cables to your drive as indicated in the following illustrations Reconnecting the Optical Drive Cables Reconnecting the Diskette Drive Cables ...

Page 67: ... on the computer from Compaq See To Use Compaq System Recovery on page 4 6 for details When the restore process is completed reinstall the personal files that you backed up before replacing your hard drive Upgrading or Replacing Memory Your computer comes with random access memory RAM which temporarily stores data and instructions on your computer Memory expansion modules can be installed in the m...

Page 68: ...le 1 Complete the procedure described in Preparing the Computer on page 6 1 but do not remove the front bezel 2 Locate the memory module inside your computer See the following illustration for the location of the memory modules 1 memory slots 2 and release latches 3 on the system board Locating the Memory Module The location and number of memory modules may vary slightly by model ...

Page 69: ...acing or Adding a Memory Module Upgrade the memory in your computer with memory of the same type and speed to the memory originally installed in your computer You can find out exactly what type of memory is in your computer at the compaq com athome memory Web site not available in all languages Ä CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage ...

Page 70: ...n the Memory Module Socket If you are replacing a memory module put the new memory module in the same memory slot from which the old memory was removed If you are adding a memory module install the new module into the socket nearest the preinstalled module and install additional modules in the next available sockets ...

Page 71: ...efully and firmly into the slot ensuring that the latches 2 on both ends snap into place Installing a Memory Module 3 Complete the procedure described in Reassembling the Computer section of this guide If a blank screen is displayed after replacing or adding a memory module the memory is installed incorrectly or it is the wrong type of memory Remove and reinstall the memory module ...

Page 72: ...ace or add to your computer include Modem Network Interface Card NIC Graphics Card Sound Card A Phillips screwdriver is needed to remove replace or add an expansion card 1 Complete the procedure described in Preparing the Computer on page 6 1 but do not remove the front bezel 2 On the rear of the computer an expansion bracket cover secures the expansion slots To remove the expansion bracket cover ...

Page 73: ...it back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Removing an Expansion Card 5 If you are not replacing the old expansion card with a new expansion card install the expansion slot cover to close the open slot Insert the metal slot cover in the opened slot and install a screw to the top of the cover to secure it in place ...

Page 74: ...s and gently press the card straight down into the expansion slot Replacing or Adding an Expansion Card When you install an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 7 If you have replaced or added a new expansion card store the old card in the anti static packaging that contained your new card ...

Page 75: ...ing Started 6 19 Upgrading the Computer 8 Replace the expansion cover bracket 1 and screw 2 Replacing the Expansion Bracket Cover 9 Complete the procedure described in Reassembling the Computer on page 6 20 ...

Page 76: ...osition the chassis in the upright position At an angle align the top of the front bezel with the top slots of the chassis 1 so that front bezel hooks onto the chassis then press the bottom end of the bezel to the chassis until it snaps into place 2 Replacing the Front Bezel ...

Page 77: ...puter 2 Place the side access panel in the proper position on the chassis and slide it into place 1 Ensure that the hole for the thumbscrew is aligned with the hole in the chassis 2 and replace the thumbscrew Replacing the Side Access Panel ...

Page 78: ...al outlet 1 Reconnecting the Power Cable 4 Reconnect all peripheral devices to the computer Å WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telecommunications or telephone connectors into the network interface controller NIC ports 5 Turn on the computer by pressing the power button ...

Page 79: ...Community button 2 16 Compaq Support Specialist 5 2 Compaq System Recovery 4 6 Compaq Update 1 2 Compaq Web site 1 1 Content Advisor 3 4 D defragmenting hard drive 4 5 discharge electrostatic 6 1 diskette drive installation 6 4 location 6 5 troubleshooting 5 6 using 2 1 display troubleshooting 5 10 documentation 1 1 drive locations 6 5 drivers and downloads 1 2 5 2 DVD inserting a disc 2 6 removin...

Page 80: ...utton 2 1 2 15 5 1 Web site 5 1 Help Support Center 2 15 hyperlink 3 2 I infected files 4 7 installation drives 6 6 6 8 memory 6 11 installing upgrades 6 1 Instant Internet button 2 15 Internet access problems 5 13 basics 3 1 controlling access 3 5 hyperlink 3 2 keyboard buttons 2 14 online service and support 5 2 troubleshooting 5 13 using 3 1 Web browsers 3 2 Internet Buttons customizing 2 16 lo...

Page 81: ... troubleshooting 5 18 preparing for upgrades 6 1 Presario documentation 1 1 Web site 2 16 problems solving 5 3 R recycle bin emptying 4 3 removing drive 6 6 replacing drive 6 8 replacing parts 6 1 Retail Affinity Central button 2 16 S scanning hard drive 4 4 scroll mouse troubleshooting 5 15 scrolling 2 12 Search button 2 15 shipping the computer 5 3 SoftPaqs 1 2 solving minor problems 5 3 support...

Page 82: ...e 5 15 U upgrading 6 1 V virus protection 4 7 W Warranty and Support Guide 1 2 warranty information 1 2 5 2 Web browsers 3 2 Web sites computer support 1 1 My Presario 2 16 products and services 1 1 technical support 5 1 Windows logo keys 2 14 ...

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