Before You Call HP
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Where to Find This Information
CD-Writer Plus drive model
The CD-Writer Plus drive model number appears
on a small sticker on
the underneath side of the tray of the
CD-Writer Plus drive, as well as
on the box. Example: 7200i (internal) or 7200e (external)
Drive firmware version
In Windows 95, the drive firmware version and model number (above)
appear in the CD-ROM settings. Right-click on the
My Computer
icon,
select
Properties
, select the
Device Manager
tab, double-click on
CDROM
. Double-click on the CD-Writer Plus drive, and then click on the
Settings
tab. Example: Firmware revision 1.00
In Windows NT, the drive firmware version and model number (above)
appears in the CD-ROM settings. Open the Control Panel. Click on
SCSI
.
Scroll down the list, double-click on
ATAPI
. Double-click on the
CD-
Writer Plus drive
, and then click on the
Settings
tab. Example: Firmware
revision 1.00
Drive serial number
The CD-Writer Plus drive serial number appears on the main label on the
top of the drive. See page 1-5. It also appears on the underside of the CD
tray.
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: Dell Dimension
XP-90.
Operating system and amount of RAM installed
In Windows 95, from the
Start
menu on the task bar, select
Settings/
Control Panel
. Double-click on
System
. Select the
General
tab. Write
down the version number and the amount of memory installed; for
example: 4.00.950 and 16 MB RAM.
In Windows NT (while signed on as Administrator), from the
Start
menu
on the task bar, select
Programs/Administrative Tools (Common)/
Windows NT Diagnostics
. Select the
Version
tab and write down the
version number and service pack number; for example: 4.00.1381 and
Service Pack 2. Then select the
Memory
tab and write down the amount
