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Troubleshooting
Save Yourself a Call
5-2
Save Yourself a Call
If you experience difficulties with your HP SureStore T4 tape drive, this chapter
provides a few suggestions that may help you solve the problem yourself. It may sound
intimidating to troubleshoot your own machine, but these procedures are simple and
take only a few minutes.
The “Troubleshooting Tips” below contain some general recommendations for
identifying problems. “Things to Try First” covers more specific problems and how to
handle them.
Troubleshooting Tips
Effective troubleshooting involves isolating the component of the system that is
causing the problem. The general procedure is:
1
Change one thing at a time; for example, make sure all the cables are snugly
connected. If you’re going to change a setting, make a note of the original setting
so you can change it back again later, if necessary.
2
Try the operation that failed again.
3
If the operation still fails, make a note of the setting or condition you tried, make
another change and try again. If the previous change altered a switch or software
setting, it is best to reset it back to its original setting so that you are testing only
one thing at a time.
Summary of Contents for C5644A - SureStore Travan T4i Tape Drive
Page 3: ...HP SureStore T4 User s Guide ...
Page 44: ...Caring for Your Tape Drive Caring for Your Tape Cartridges 4 8 ...
Page 50: ...Troubleshooting Things to Try First 5 6 ...
Page 68: ...Customer Support Contacting Customer Support B 14 ...
Page 76: ...4 ...
Page 77: ...5 ...
Page 78: ...6 ...
Page 79: ...7 ...
Page 80: ...8 ...