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HP C5644A - SureStore Travan T4i Tape Drive, User Manual

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HP C5644A - SureStore Travan T4i Tape Drive User Manual Download Page 45

5

Troubleshooting

This chapter introduces you to some troubleshooting techniques you can try if you 
have a problem with your tape drive after installation. 

Summary of Contents for C5644A - SureStore Travan T4i Tape Drive

Page 1: ...HP SureStore T4 Models T4i T4e User s Guide Front Cover Replace with Colour Cover Artwork English C5644 90943 ...

Page 2: ...oduct Details Note your tape drive details here so you can find them easily when you need them Model name HP SureStore T4_ Product number Serial number Date purchased installed SCSI ID Inside Front Cover ...

Page 3: ...HP SureStore T4 User s Guide ...

Page 4: ...of this document may be photo copied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages including lost profits in connection with the furnishing performance or use of this material whether based on warranty contract or other legal theory ...

Page 5: ...8 Backup Software 1 8 Planning the SCSI Bus 1 9 Checking Your Current SCSI Configuration 1 9 What Next 1 10 2 Installing an Internal Tape Drive Overview of the Installation Process 2 2 Tools You May Need 2 3 Preparing the Computer 2 3 Preparing the Tape Drive 2 5 Installing the Tape Drive in the Bay 2 8 Verifying the Installation 2 11 What Next 2 12 3 Installing an External Tape Drive Overview of ...

Page 6: ...hooting Save Yourself a Call 5 2 Troubleshooting Tips 5 2 Things to Try First 5 3 TapeAssure 5 3 Problems with Your Computer 5 3 Problems with Your Tape Drive 5 4 6 Product Specifications and Ordering Information Interface A 2 Backup Speed A 2 Tape Format A 2 Reliability Specifications A 3 Power Requirements A 3 Physical Specifications A 3 Certifications A 3 Ordering Information A 4 Tape Cartridge...

Page 7: ...1 Preparing for Installation This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T4 tape drive ...

Page 8: ...efore You Start Before you install your HP SureStore T4 drive 1 Check the contents of the box against the list on page 1 3 for internal drives or page page 1 5 for external drives 2 Write your drive s serial number and other details on the inside front cover of this book The serial number can be found inside the drive s tape door The product number is T4i internal drive C5644C T4e external drive C...

Page 9: ...f the User s Guide If anything is missing or appears damaged contact your delivery company or supplier HP SureStore T4i tape drive HP TR 4 mini cartridge Rails and screws suitable for mounting the tape drive in an HP NetServer E E series or Vectra computer HP SureStore Tape CD ROM containing Colorado Backup Stac Replica Backup for NetWare HP SureStore Tape Edition Stac Replica Backup for NT HP Sur...

Page 10: ... 50 pin connector See Preparing the Computer on page 2 3 Perform a normal system shutdown Remove power cables Remove cover Remove cover plate and any mounting hardware from bay See Preparing the Tape Drive on page 2 5 Check SCSI ID and reset if necessary Check termination and change if necessary Attach rails or other mounting hardware if required for your computer See Installing the Tape Drive in ...

Page 11: ...ont cover of the User s Guide If anything is missing or appears damaged contact your delivery company or supplier HP SureStore T4e tape drive HP TR 4 mini cartridge SCSI cable SCSI terminator Power cable Power supply Stands for vertical mounting Customer Care Card and label User s Guide Please discard the unneeded languages in the recycling bin HP SureStore Tape CD ROM containing Colorado Backup S...

Page 12: ...High density 50 pin SCSI connector See Preparing the Tape Drive on page 3 3 Check SCSI ID and reset if necessary Check termination and attach terminator if necessary Attach stands if desired See Installing the Tape Drive on page 3 5 Perform a normal system shutdown Remove power cables Attach SCSI cable Attach power supply to tape drive Attach power cord to power supply and plug into outlet Reconne...

Page 13: ...d An available 5 inch half height drive bay Any special tray or rails required to fix the drive into the empty bay Rails are provided for the HP NetServer E series servers or Vectra computers A SCSI ribbon cable with an available 50 pin connector Your computer may already have this cable If not contact your dealer For an external drive your computer must have a 50 pin high density connector You ma...

Page 14: ... compression available SCO UNIX utilities such as tar and cpio no data compression available Check the README file on the HP SureStore Tape CD ROM for the latest information about the software drivers supplied with the tape drive For standalone or peer to peer systems the following backup applications and associated documentation are provided on the HP SureStore Tape CD ROM Colorado Backup for Win...

Page 15: ...comes with a set of resistors that can be removed if the tape drive is not at the end of the SCSI chain An external T4 drive comes with a terminator block that fits on one of the drive s SCSI connectors Both internal and external drives use passive termination which should not be mixed on the same bus with active termination If a SCSI bus has devices or cables that use active termination the tape ...

Page 16: ...Next 1 10 What Next If your computer has all the hardware and software it needs to support the tape drive you are ready to start installing the drive If your drive is internal go to Chapter 2 If your drive is external go to Chapter 3 ...

Page 17: ...2 Installing an Internal Tape Drive This chapter provides directions for installing an HP SureStore T4i drive in your computer The entire hardware installation process should take about an hour ...

Page 18: ...emoving the cover and checking for cables and mounting hardware 2 Preparing the tape drive by checking the SCSI ID and changing it if necessary and attaching any mounting hardware tray or rails that may be needed 3 Installing the tape drive in the empty bay and connecting the SCSI and power cables 4 Verifying that the tape drive is properly installed and functional by running TapeAssure Figure 2 1...

Page 19: ... damage electronic components Turn all equipment off before removing the computer s cover A grounding mat or wrist strap provides the best protection against static If you don t have either of these always touch the computer s chassis before touching any internal boards or devices 1 If there are other SCSI devices in your computer you may want to check their SCSI ID numbers and termination status ...

Page 20: ...devices Install another SCSI host adapter and cable Figure 2 2 SCSI cable connections 5 Locate an available 5 inch half height drive bay in your computer 6 Remove the cover plate and any mounting hardware screws rails or a tray for example from the bay Keep any mounting hardware that can be used to secure the tape drive in the bay If your computer requires special mounting hardware that you do not...

Page 21: ...k and then go to step 4 To change the tape drive s SCSI ID continue with the next step Caution Static electricity can damage electronic components To equalize the static electricity between the tape drive and the computer rest the tape drive in its plastic bag on top of the computer s chassis while you remove the drive from the bag Handle the drive as little as possible during the installation pro...

Page 22: ...r device between the SCSI controller and the tape drive must not be terminated Go to step 4 If the tape drive is not the last device on the internal SCSI bus and or the computer s SCSI ribbon cable has active termination a terminator block on the end of the cable or an in line terminator you must remove the terminating resistors from the bottom of the tape drive as shown in figure 2 4 Figure 2 4 R...

Page 23: ...ries or an HP Vectra attach the HP rails to tape drive with the screws provided as shown in figure 2 5 If your computer uses mounting hardware either rails or a tray and you have a spare set attach them to the tape drive as directed in your computer documentation If you do not have the appropriate mounting hardware for your computer contact your computer dealer or manufacturer to purchase it Attac...

Page 24: ...drive with screws at this point because you may have to move the drive a bit to get the cables into place Figure 2 6 Fitting the tape drive into an empty bay 2 Attach the SCSI cable to the tape drive as shown in figure 2 7 and figure 2 8 Align the raised square on the cable s connector with the slot on the tape drive s connector Press the connectors gently but firmly together Half height drive bay...

Page 25: ... the computer s power connector with the beveled edges of the drive s connector Insert it into the drive s power connector and press the connectors firmly together Figure 2 8 Connecting the power cable and SCSI cable Other internal SCSI devices Tape drive Terminator block Connection to SCSI controller SCSI cable Power cable SCSI cable Align the plastic square on the cable s connector with the slot...

Page 26: ...e holes in the drive bay Depending on your computer the screws may go in on the front of the bay or through the sides of the chassis See figure 2 9 or figure 2 10 Fix the drive into place with screws Use the screws that held on the cover plate if your computer has mounting hardware that fixes the tape drive in from the front figure 2 9 Use the screws provided with the HP rails if you are fixing th...

Page 27: ... Replace the computer s cover 8 Reconnect any external cables and power cords you removed 9 Plug in the computer and peripherals Verifying the Installation Once you have installed the tape drive hardware you should verify that it is functioning properly before you store your valuable data The TapeAssure software on the HP SureStore Tape CD ROM will perform a series of tests on the tape drive to ve...

Page 28: ...orm to check that the drive can back up data to tape For tape loading instructions see page 4 4 What Next When the tape drive has passed the tests run by TapeAssure you can be confident that you have installed it correctly Before you can use the tape drive your backup software or operating system may require the appropriate driver software for the tape drive Follow the instructions in your softwar...

Page 29: ...3 Installing an External Tape Drive This chapter provides directions for installing an HP SureStore T4e drive in your computer The hardware installation process should take about 15 minutes ...

Page 30: ...g the computer by shutting down all applications and turning off the power 3 Connecting the SCSI cable 4 Connecting the power cord 5 Verifying that the tape drive is properly installed and functional by running TapeAssure Figure 3 1 Installing an external tape drive in your computer Tools You May Need You do not need any special tools to install the drive If you need to change the SCSI ID on the d...

Page 31: ...do not need to change the SCSI ID note the default SCSI ID of 4 on the inside front cover of this book and then go to step 3 To change the tape drive s SCSI ID continue with the next step 2 Locate the SCSI ID selector on the back panel of your tape drive see figure 3 2 and use a pen or small screwdriver to press the buttons on the top or bottom of the SCSI ID selector until the correct SCSI ID num...

Page 32: ...ain must be actively terminated Do not use the T4e s passive terminator for this purpose Is there an internal device on the SCSI bus If yes the internal device probably has active termination which means that you cannot connect the T4e onto the same SCSI bus You must either purchase an active terminator for the T4e from your supplier or install a second SCSI host adapter to support the tape drive ...

Page 33: ...ble from the outlet 2 Optional To save space on your desk attach the two plastic stands that came with your tape drive to the edge of the tape drive that is adjacent to the drive s power plug as shown in figure 3 4 Figure 3 4 Attaching the stands Note The drive can also be used without the plastic stands by laying it flat on its rubber feet The following illustrations show it without the plastic s...

Page 34: ... of the tape drive it does not matter which connector you use Press the clips on the sides of the connector as you attach it then release the clips making sure that the cable is securely attached Figure 3 5 Attaching the SCSI cable 4 Attach the other end of the SCSI cable to your computer s external SCSI connector SCSI cable Tape drive ...

Page 35: ...ply and then to a wall outlet or power strip as shown in figure 3 6 When you plug in the power supply and attach it to the tape drive the green light on the power supply should come on Figure 3 6 Connecting the power supply to the tape drive Note There is no power switch on the tape drive It remains on in standby mode as along as it is plugged in It goes into operating mode automatically U S versi...

Page 36: ...t runs Windows 95 4 Run TapeAssure and follow the on screen instructions to verify that your new tape drive is operational No other backup program should be running at the same time Have a blank cartridge ready for the write to tape test which you should perform to check that the drive can back up data to tape For tape loading instructions see page 4 4 What Next When the tape drive has passed the ...

Page 37: ...4 Caring for Your Tape Drive This chapter provides information about caring for your HP SureStore T4 tape drive and its cartridge tapes ...

Page 38: ...Store T4 tape drive is simple to care for No routine cleaning or maintenance is required Take note of the following cautions however Caution Do not clean the tape drive s read write head Caution Do not degauss or demagnetize the tape drive s read write head This will damage the tape drive ...

Page 39: ...ve been tested for compatibility with your drive are recommended The following table lists the tapes compatible with your HP SureStore T4 tape drive Erasing Tapes The Erase or Format utility provided by most backup applications is the safest and quickest method of removing data from your tapes Caution Do not erase any type of T4 compatible tape with bulk erasers Magnetic bulk erasing removes the t...

Page 40: ...sh it firmly into the drive You will feel it click into place Note the difference between cartridge types when each is inserted as shown in figure 4 2 and figure 4 3 After the cartridge is inserted you will hear the sound of the tape being wound back and forth This sound indicates that the tape drive is finding the beginning of the tape determining the tape s length and format and positioning the ...

Page 41: ...e tape may not be recordable until it is erased with an Erase utility To remove a tape cartridge from the drive 1 Wait until the operation light on the front of your tape drive stops blinking and your backup software indicates that it is all right to remove the tape cartridge Do not remove a tape cartridge during an operation See the Caution above 2 Grasp the tape cartridge firmly and pull it stra...

Page 42: ... on the tape cartridge from being erased or overwritten for example when you are restoring files from tape To write protect a cartridge slide the write protect tab on the cartridge to the right To remove write protection from a cartridge slide the write protect tab to the left See figure 4 4 to see how the write protect tabs look on the TR 4 cartridge Figure 4 4 Write protecting a TR 4 cartridge W...

Page 43: ...llowing ranges Temperature 5 C to 45 C 41 F to 113 F Relative humidity 20 to 80 non condensing Caution If a cartridge has been exposed to conditions outside its operating range you should acclimatize the cartridge by leaving it in the operating environment for 8 hours before using it Storing Tape Cartridges Tape cartridges should be stored safely to ensure that they perform their desired role prot...

Page 44: ...Caring for Your Tape Drive Caring for Your Tape Cartridges 4 8 ...

Page 45: ...5 Troubleshooting This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation ...

Page 46: ... to handle them Troubleshooting Tips Effective troubleshooting involves isolating the component of the system that is causing the problem The general procedure is 1 Change one thing at a time for example make sure all the cables are snugly connected If you re going to change a setting make a note of the original setting so you can change it back again later if necessary 2 Try the operation that fa...

Page 47: ...on to check that the adapter is configured correctly There may be a loose connection Turn off the computer s power Disconnect and then reconnect all cables that may have been moved during installation Sometimes just reconnecting a cable aligns it correctly or adjusts the pins to make the connection The computer s memory registers may not have cleared properly Turn off the computer s power for at l...

Page 48: ...ureStore T4 driver software The SCSI connection may be loose Check that all expansion boards are fully seated and the SCSI cable is connected properly Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly The SCSI bus may not be properly terminated Check that the SCSI termination is installed and secure The SCSI bus must be terminated at both ends and only at the...

Page 49: ...ke sure the cartridge is fully inserted into the tape drive If you have been using the same cartridge for a long time copy the data on it to a new cartridge and discard the old one The cartridge format may have been destroyed by a bulk eraser That process removes the reference points needed by the tape drive to read and write the tape Use a new tape Any data stored on the tape will have been erase...

Page 50: ...Troubleshooting Things to Try First 5 6 ...

Page 51: ...roduct Specifications and Ordering Information This chapter provides the technical specifications for the HP SureStore T4 tape drive and lists part numbers for compatible tape cartridges SCSI cables and accessories ...

Page 52: ...ite 79 ips Search rewind 120 ips Load time 30 seconds Retension time 740 foot tape 150 seconds 400 foot tape 81 seconds Tape Format Format QIC 3095 Media Travan 4 high capacity mini cartridges QIC 3095 HP Colorado 5 GB tapes QIC Wide mini cartridges QIC 3095 Number of tracks 73 Bit density 67 733 bpi Encoding method RLL1 7 Error Correction Level 6 Reed Solomon ...

Page 53: ...Physical Specifications Internal Dimensions 43 mm H x 149 mm W x 200 mm D 1 69 in x 5 86 in x 7 87 in Weight 0 8 kg 1 lb 12 oz External Dimensions 635mm H x 181mm W x 282mm D 2 5 in x 7 14 in x 11 1 in Weight 2 27 kg 5 lbs Certifications Internal UL Recognized to UL 1950 CSA C22 2 NO 950 D3 TUV EN 60950 1992 A1 1993 A2 1993 DIN VDE 0805 05 90 Class 1 LED product IEC 825 1 CE Declaration of Conform...

Page 54: ...B minicartridge RW R R C4427B 2 pack TR 3 3 2 GB minicartridge RW R R C4427D 5 pack TR 3 3 2 GB minicartridge RW R R C4429A 1 pack HP Colorado 5 0 GB cartridge RW RW RW C4429B 2 pack HP Colorado 5 0 GB cartridge RW RW RW C4429D 5 pack HP Colorado 5 0 GB cartridge RW RW RW C4425A 1 pack TR 4 8 0 GB minicartridge RW RW C4425B 2 pack TR 4 8 0 GB minicartridge RW RW C4425D 5 pack TR 4 8 0 GB minicartr...

Page 55: ...Appendix B Customer Support This appendix describes Hewlett Packard s tape drive warranty service and support arrangements and how to contact HP Customer Support ...

Page 56: ...ns The warranty on your HP SureStore tape drive does not apply to defects resulting from Improper or inadequate maintenance by the customer Customer supplied software or interfaces Unauthorized modification or misuse Operation outside the environmental specifications for the product Use of unsupported media Improper site preparation and maintenance If you choose not to use Express Exchange your HP...

Page 57: ...es or by telephone Colorado Backup Support For questions or problems with Colorado Backup see Contacting Customer Support on page B 6 Replica Backup Support For questions or problems with Replica Backup HP SureStore Tape Edition by Stac contact Stac Inc Select the Support icon in the Replica program group for more information Obtaining Service During the warranty period HP provides a free telephon...

Page 58: ...e The product name and serial number see inside front cover Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours When you receive the replacement unit remove it from the pa...

Page 59: ...d Wide Web Access our World Wide Web site on the internet at http www hp com go surestore_support Software drivers product and support information is available from HP s web site FTP The address of our FTP site on the internet is ftp hp com pub information_storage surestore Software drivers product and support information are available from this location CompuServe Download software firmware and s...

Page 60: ... technical support Colorado_Support HP Loveland om10 om hp com Messages are usually answered within 48 hours QuickFAX Faxback Service Automated system to request product information or technical support documents to be faxed to you Telephone 1 800 368 9673 or 1 970 635 1510 Fax Machine Faxes are answered within 48 hours Fax Number 1 970 667 0997 Telephone Support Hours of Operation Monday Friday 6...

Page 61: ...roduct information or technical support documents to be faxed to you free of charge Available 24 hours a day Austria German 0660 8128 Belgium Dutch 0800 11906 Belgium French 0800 17043 Denmark Danish 800 10453 Finland Finnish 9800 13134 France French 05 90 59 00 Germany German 0130 81 00 61 Italy Italian 1678 59020 Netherlands Dutch 0800 22 2420 Norway Norwegian 800 11319 Portugal Portuguese 0800 ...

Page 62: ...ent charge applies after the warranty period Austria German 0660 6386 Belgium Dutch 02 626 88 06 Belgium French 02 626 88 07 Denmark English 3929 4099 Finland English 0203 47288 France French 04 50 43 98 53 Germany German 0180 5 25 81 43 Ireland English 01 662 5525 Italy Italian 02 2 641 0350 Netherlands Dutch 020 606 8751 Norway English 22 11 6299 Portugal English 01 441 7199 Spain Spanish 902 32...

Page 63: ...7 Fax Machine Faxes are answered within 24 hours Fax Number 03 9272 4099 Telephone Support Hours of Operation Monday Friday 7am 7pm Eastern Standard Time Telephone 03 9272 8000 China PRC Mailing Address Hewlett Packard Customer Support Center China World Trade Center No 1 Jian Guo Men Wai Avenue P O Box 9401 Beijing 100004 China Fax Machine Please include contact information the name of your HP pr...

Page 64: ...e 81 3 3335 8622 Fax Machine Please include contact information the name of your HP product and the type of computer you have Fax Number 81 3 3335 8338 Telephone Support Hours of Operation Monday Friday 9 00 12 00 1 00 5 00 Telephone 81 3 3335 8333 India Mailing Address Hewlett Packard India Ltd HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli 110 019 India E mail csc_i...

Page 65: ...lletin Board Download software firmware and support documents leave messages for technical support Telephone Hitel 02 762 0228 Chollian 02 220 2001 Address Go HPK World Wide Web Information from HP Korea URL www hp co kr HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 02 769...

Page 66: ...day Telephone 09 356 6642 Fax Machine Faxes are answered in 24 hours or less Fax Number 61 3 9272 4099 Telephone Support Hours of Operation Monday Friday 9am 9pm Auckland time Telephone 09 356 6640 Philippines Telephone Support 65 271 3337 Singapore Mailing Address Hewlett Packard Far East Pte Ltd 438 Alexandra Road 07 01 04 Alexandra Point Singapore 119958 HP First Faxback Service Automated syste...

Page 67: ...etin Board Download software firmware and support documents leave messages for technical support Telephone 02 923 3233 Login First name HP Last name BBS HP First Faxback Service Automated system to request product information or technical support documents to be faxed to you free of charge Available 24 hours a day Telephone 02 719 5589 Fax Machine Faxes are answered within 48 hours Fax Number 02 5...

Page 68: ...Customer Support Contacting Customer Support B 14 ...

Page 69: ...6 contents of box external tape drive 1 5 internal tape drive 1 3 cpio utility 1 8 customer support B 3 customer support telephone num bers B 6 cycling power 5 3 D data compression 1 2 4 3 data loss 4 5 data security 4 7 data transfer rate A 2 default SCSI ID 1 9 defective tape cartridges 5 5 degaussing 4 2 demagnetizing 4 2 devices SCSI IDs 2 3 diagnostic software 5 3 dimensions A 3 DOS 1 8 drive...

Page 70: ...ments A 3 power supply 1 5 3 7 power switch lack of 3 7 prerequisites hardware 1 7 installation 1 7 operating system 1 8 tools 2 3 3 2 problems determining 5 2 with computer 5 3 with tape drive 5 4 product numbers 1 2 purchasing supplies or accesso ries A 4 Q QIC 3095 cartridges 4 3 QIC 3095 format 4 3 A 2 QIC Wide mini cartridge 4 3 4 5 R radio frequency interference statements See back of book r...

Page 71: ...cessories A 4 support B 3 telephone numbers B 6 system prerequisites 1 7 T tape cartridge 1 3 1 5 acclimatizing 4 7 brands 4 3 capacity 1 2 4 3 caring for 4 7 causes of data loss 4 5 compatible with drive 4 3 defective 5 5 electromagnetic interference 4 7 erasing 4 3 format A 2 incorrect format 5 5 inserting and removing 4 4 no bulk erasers 4 3 operating conditions 4 7 ordering A 4 poor quality 5 ...

Page 72: ...ansfer rate A 2 Travan cartridge See TR 4 car tridge troubleshooting See Chapter 5 U UL certification A 3 UNIX 1 8 cpio utility 1 8 tar utility 1 8 URL B 5 US support numbers B 6 V Vectra computer 1 7 2 7 verifying installation 2 11 3 8 vertical installation 3 5 W warranty B 2 B 4 warranty service B 3 weight A 3 Windows 3 1 1 8 Windows 95 1 8 Windows NT backup utility 1 8 installing TapeAssure 2 1...

Page 73: ...Computer Peripherals This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operations This applies to all product options November 1 1996 Richard M Spangler Quality Manager Notice for Canada External t...

Page 74: ...used when used near a radio or TV receiver Read the instructions for correct operation User s manual statement for VCCI class B product This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment VCCI Although aimed for residential area operation radio interference may be caused when...

Page 75: ...in UL listed personal computers Exclusivement pour utilisation dans les micro ordinateurs référencés UL TUV Internal Tape Drives Only This equipment must only be supplied by a Safety Extra Low Voltage secondary circuit in accordance with DIN VDE 0805 During incorporation of the equipment all requirements of DIN VDE 0805 must be observed and obeyed Cet équipement doit exclusivement être alimenté en...

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