30 Chapter 2: Using the HCO
Messages
The following is a list of HCO messages that may appear on the
printer’s control panel
HCO Messages
Message
Remedy
Message type
a
HCO jam1
HCO jam 2
Refer to “Clearing an HCO paper jam” on
page 26 to clear the jam.
Paper jam message:
Printing stops until the
jam is cleared.
HCO cover open
Make sure the HCO cover is closed, the HCO
power switch is on, and the HCO is connected
to the printer.
Error message: Printing
stops until the error is
cleared.
Stack fault – Call
engineer
1.
Important: Before you call your HP service
representative, verify the following:
l
the HCO cover is closed.
l
the HCO power switch is on
l
the HCO is connected to the printer and
the interface cable is connected.
2. Restart the printer and the HCO.
If the message still appears, call your HP
service representative.
C
all engineer message:
This message may
appear incorrectly, when
the HCO is
disconnected from the
printer.
Error code: SVC D8
HCO stacker alarm
1. Verify the following:
l
the HCO interface cable is connected to
the printer.
l
the HCO’s power cable is plugged into a
working power outlet.
l
The HCO’s power switch is on.
2. Press clear.
If the error code returns, call your HP service
representative.
3. To continue printing without the HCO,
disconnect the HCO interface cable and
restart the printer.
Call engineer message:
Stops the printer and
takes it offline.
