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Fixing Problems

Online Troubleshooting

Online Troubleshooting

From within the HP Brio Center you have immediate access to support information.
This information can help you if you have a problem with your computer.

Check Your HP Brio PC

This should probably be the first thing you try if you ever have problems. From this
area you can perform diagnostics on your HP Brio PC, such as scanning the hard
disk(s) for errors. It’s simple and intuitive, yet effective, and can solve many
common problems.

Note

In certain regions the Fix Problems window may either be different to the one
described here, or may not be available at all.

user_guide.bk Page 24 Friday, June 12, 1998 1:57 PM

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Summary of Contents for Brio 71 Series

Page 1: ...http www hp com go brio User Guide Getting the Most From Your HP Brio PC ...

Page 2: ...damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company Microsoft MS DOS and Windows are U S registered trademarks of Micros...

Page 3: ...ring Your HP Brio PC 12 Electronic Registration 12 Non electronic Registration 13 Finding Information 14 Communicating with Others 15 Setting Up Your Communications Software 16 Setting Up Your Fax Modem 16 Sending a Fax 16 Enabling Disabling Fax Reception 17 Sending Reading E mails 17 Accessing the Internet 17 Sharing Things with Others 19 What Does Sharing Mean 19 Just What Can be Shared 19 Disk ...

Page 4: ...tic Floppy Disk 25 You Still Have a Problem 25 Learn About Your HP Brio PC Support 25 Check Your Support Details 25 Need More Help 26 Tips on Avoiding Potential Problems 27 Take Advantage of Disk Partitions 27 Protect Your HP Brio PC from Power Shortages 27 Questions Answers 28 ...

Page 5: ...omputer see the Getting Started guide you are ready to start using it Whether you are an experienced user of computers or more of a novice to them this chapter contains some basic information that will help you become more familiar with your HP Brio PC ...

Page 6: ... that shown below Note All the features described in this section are standard Windows ones For further details on any of these features together with details on general Windows functionality please refer to the relevant Windows documentation or the Windows Help system Taskbar Desktop Various Recycle Start Notification Area Button Bin Icons Taskbar Button Close Window Maximize Window Minimize Wind...

Page 7: ...cts that represent a particular feature area or shortcut of your computer Double clicking on them opens that feature They can be dragged around the desktop and they can be placed in the recycle bin The Taskbar By default the taskbar is at the bottom of your window It shows you which applications you have open represented by a taskbar button the taskbar below shows that the HP Brio Center window is...

Page 8: ...pending on what you are working on with your HP Brio PC small indicators may appear in the notification area to the left of the clock If you are printing for example appears Double clicking on any of these indicators brings up a window where you can change some of the settings Try double clicking and change your volume settings You can find out more about your windows desktop by referring to the W...

Page 9: ...e in certain areas The window helps you get the most out of your PC quickly and efficiently letting you concentrate on your work while at the same time being your first point of reference to all questions or problems you might encounter The HP Brio Center window and its functions are described in detail on page 10 Note In certain regions the HP Brio Center may either be different to the one descri...

Page 10: ...lso be re programmed easily by yourself You might want to simplify a sequence of mouse clicks into one single button press or have another launch a program you use regularly with all your preferences already there This saves you time and increases your productivity For information on the standard features of the extra buttons and how to re program them please refer to the Online Reference Guide No...

Page 11: ...l purpose button you use it for selecting highlighting clicking and for dragging things around your windows moving the mouse while holding down the left mouse button on a highlighted item The right mouse button can also be used within many programs The choices available to you may differ from program to program right clicking on the Start button for example Try it for yourself and see what choices...

Page 12: ...8 The First Steps A Word on Using the Mouse ...

Page 13: ...9 2 In Business with the HP Brio PC This chapter explains some of the ways your HP Brio PC can integrate effortlessly into your working environment and keep it running smoothly ...

Page 14: ...rio PC The choices available to you have been laid out clearly and simply allowing you to perform tasks with the minimum of effort Even if you are an experienced PC user you may be surprised how easy and intuitive the HP Brio Center is Note In certain regions the HP Brio Center may either be different to the one described here or may not be available at all ...

Page 15: ...Brio PC has a fitted modem and you are in North America or certain other regions See page 12 for details find information in the form of online help about how to use your HP Brio PC communicate and share resources with the world outside your HP Brio PC such as sending a fax or sharing a printer See page 15 for details troubleshoot any problems you may have See page 28 for details ...

Page 16: ... also get a free screensaver that will brighten up your HP Brio PC when you leave it alone Electronic Registration If your HP Brio PC is fitted with a modem you can register electronically The advantage of this is that all details about your computer are automatically sent to the support center So if you ever do need to call you don t waste time relaying details about your HP Brio PC And that coul...

Page 17: ...modem registration should only be used if you do not have access to the Internet Non electronic Registration If your HP Brio PC is not fitted with a modem or you are in a region where electronic registration is not possible please refer to the Support Details guide for information on how to register Note Internet registration is only available in the US and Canada Once you have registered the Regi...

Page 18: ...ve you time Many varied topics can be found here background information and help on how to do things You can read through any of the on line documentation and then print out what you need And all this is just one click away from within the HP Brio Center Once you have reached the main Find Information window simply click on any of the areas you want to investigate further ...

Page 19: ...e on the content of your communication This section is all about how your HP Brio PC can communicate with others If your HP Brio PC does not have any facilities to do this the Communicate and Share option in the HP Brio Center will not be available Note Only HP Brio PCs fitted with a modem card will have access to the communications options in this window Only HP Brio PCs fitted with a network car...

Page 20: ...elp that came with your fax modem application It guides you step by step through the process prompting you for information as required Sending a Fax When you have created a document and want to fax it to someone you can simply fax it directly from your HP Brio PC If you have access to a scanner you could even scan in your signature and paste it into your documents When you send a fax you ll be pro...

Page 21: ...down list Sending Reading E mails Electronic mail e mail is a system of sending messages from one computer to another Your HP Brio PC uses the modem as the means for sending and receiving e mails People use e mail because it is fast very fast While an express letter might take a day to get from one continent to another an e mail would typically be there in a matter of minutes And the cost is slash...

Page 22: ...pages Software vendors for example often have the latest updates or the newest drivers on their web site a collection of common pages linked to each other Use the Internet wisely otherwise you might find yourself wasting a lot of time on it getting side tracked by following too many links for example If you regard the Internet as essentially the world s biggest library jam packed with information ...

Page 23: ... must tell your HP Brio PC to connect to a resource that someone else has shared The HP Brio PC lets you connect to and share information such as folders and documents or peripherals such as printers or CD ROMs quickly and easily Just What Can be Shared Disk Drives Where large amounts of information should be freely available for everyone in your business complete disk drives can be shared If you ...

Page 24: ...ders If you don t want to share all the information on your hard disk sharing folders might be more appropriate When you share a folder all documents within it are automatically shared To learn how to connect to and share folders see the Communicate Share window in the HP Brio Center Printers A printer is typically something you use every now and then Minutes hours or even days may go by before yo...

Page 25: ...been laid out so that you can easily find information on how to fix common problems yourself and how to get help when this does not work Note If your HP Brio PC has stopped responding please see either the Troubleshooting Tree inside the rear cover of this manual or the Questions Answers section on page 28 ...

Page 26: ...blem logically and methodically Ask yourself the following question Is there really a problem with my PC or do I just not know how to do something If you are at all unsure about how to perform a task refer to the multitude of helpful advice within the HP Brio Center Or check the on line libraries in Find Information If however you are sure there is a problem with your HP Brio PC read on ...

Page 27: ...w to overcome them Check out the online troubleshooting assuming your HP Brio PC is still responding to user input from the HP Brio Center From the HP Brio Center you have immediate access to support information The information in this window can help you if you have a problem with your computer It offers step by step troubleshooting help and diagnostic tools to help you analyze and fix your probl...

Page 28: ...puter Check Your HP Brio PC This should probably be the first thing you try if you ever have problems From this area you can perform diagnostics on your HP Brio PC such as scanning the hard disk s for errors It s simple and intuitive yet effective and can solve many common problems Note In certain regions the Fix Problems window may either be different to the one described here or may not be avail...

Page 29: ...ll Have a Problem OK you re still having problems here s where you can turn You ll be prompted for a few simple details before you are shown how and where to get technical support Learn About Your HP Brio PC Support Just what support offerings are out there How do I get them All these questions and more are answered in this section You ll find details on the range of complimentary and fee based se...

Page 30: ...ing additional support ensure that your HP Brio PC and its installed accessories are correctly set up as described in the documentation If you need to call for advice or assistance you should first contact your reseller or dealer Your reseller knows the characteristics of your HP Brio PC and will be able to provide appropriate advice to solve your problem ...

Page 31: ... ever have a problem with your system files for instance if a virus has corrupted them your Recovery CD ROM will help you recover your PC to its original state It will erase the C drive and restore it but will leave your important data on the D drive intact Protect Your HP Brio PC from Power Shortages If you plan to use your PC in a permanent way to receive faxes for example you should really cons...

Page 32: ...rrently running One of these applications may be marked as not responding Select the application and click End Task Restart your com puter by clicking Shut Down from the Start menu then clicking Restart the computer If this does not work hold down the on off button on the front of your HP Brio PC for 4 seconds this shuts off the machine completely Then turn your HP Brio PC on again MyPCkeepslockin...

Page 33: ...r PC run the Product Recovery CD ROM to restore your PC to its original state Fee based support is available in some countries for many third party applications Myprogramwindowhas disappeared How do I get it back Sometimes when operating a program you click outside the program s work area and accidently switch to another program Don t worry your program doesn t actually disappear it just moves beh...

Page 34: ...ket 4 Replace the ball and replace the mouse ball cover 5 Turn on your computer To change the way your mouse works click Start Settings Control Panel then click the Mouse icon My computer is behaving strangely What can I do Run the anti virus program from the Product Recovery CD ROM that came with your computer If you don t have a CD ROM drive you can find the anti virus program from the Start Men...

Page 35: ...s should do this automatically unless you have defined a specific configuration 2 Check that the card is not using memory an I O address IRQ or DMA channel which is already being used by your PC Refer to the instruction manual of the card for details 3 Check that the PC has been correctly configured in the Setup program You should also check with the manufacturer of the card for specific requireme...

Page 36: ... connected the cables correctly You can also connect a standard handset to the wall socket to check whether you have a standard dial tone You may however have a conflict between the PBX Private Branch eXchange and your modem Solve this by connecting the modem to a phone line that comes directly from the telephone opera tor By doing this you also benefit by having maxi mum speed I can t receive a f...

Page 37: ...d by your modem 1 Right click on the My Computer icon 2 Select Properties 3 On the resulting window click on the Device Manager tab 4 From the list of devices expand the modem icon by either double clicking on it or clicking the beside it The name of the modem is displayed together with the type of 56K technology it uses External Communications Aren t Working ...

Page 38: ...dows password screen will not appear How do I copy files set up my printer or change my settings These questions are related to your Windows operating system You can find the answers to these and many more questions in your Windows documentation that came with your HP Brio PC I ve accidently deleted files How do I get them back Don t worry Windows stores the deleted files in the Recycle Bin on you...

Page 39: ...o I copy files set up my printer or change my settings Yes and they re all accessible from the HP Brio Center From here you can access tools that will help you fix any printing sound video and communication problems you may have Other Questions ...

Page 40: ...36 Fixing Problems Questions Answers ...

Page 41: ...t may solve the problem Search our web site for compatibility information http www hp com go brio Try to close your program Press the CTRL ALT and DEL keys at the same time to re start your HP Brio PC Hold down the on off button on the front of your HP Brio PC for 4 seconds to shut it down Restart your HP Brio PC Run the antivirus utilities on the HP Product Recovery CD ROM Checktheyouhaveinstalle...

Page 42: ... Paper not bleached with chlorine Part Number 5967 0380 EN V1 Printed in ...

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