HP Blade Blade Troubleshooting Manual Download Page 39

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Troubleshooting Guide

www.hp.com

2–27

Troubleshooting Without Diagnostics

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation
that came with the equipment and to the common causes and
solutions listed in the following table.

Solving Keyboard Problems

Problem

Cause

Solution

Keyboard commands and
typing are not recognized
by the computer.

Keyboard connector
is not properly
connected.

1. On the Windows Desktop,

click

Start

2. Click

Shut Down

. The

Shut

Down Windows

dialog box

is displayed.

3. Select

Shut down

4. After the shutdown is complete,

reconnect the keyboard to the
back of the computer and
restart the computer.

Program in use has
stopped responding
to commands.

Shut down your computer using
the mouse and then restart the
computer.

Keyboard needs
repairs.

See the Worldwide Limited
Warranty for terms and conditions.

Wireless device error.

1. Check the software, if available,

for device status.

2. Check/replace device batteries.

3. Reset receiver and keyboard.

Computer is in

standby

mode.

Press the power button to resume
from

standby

mode.

CAUTION:

When attempting to resume from

standby

mode, do not hold down the

power button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.

Summary of Contents for Blade Blade

Page 1: ...ng Guide Business PCs Document Part Number 384569 001 May 2005 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems ...

Page 2: ...liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Å WARNING Text set off in this manner indicates that failure to follow directions could result in bod...

Page 3: ...oftware 1 8 Restoring the Software 1 8 2 Troubleshooting Without Diagnostics Safety and Comfort 2 1 Before You Call for Technical Support 2 2 Helpful Hints 2 4 Solving General Problems 2 6 Solving Power Supply Problems 2 10 Solving Diskette Problems 2 12 Solving Hard Drive Problems 2 15 Solving MultiBay Problems 2 17 Solving Display Problems 2 18 Solving Audio Problems 2 23 Solving Printer Problem...

Page 4: ...lving Software Problems 2 45 Contacting Customer Support 2 46 A POST Error Messages POST Numeric Codes and Text Messages A 2 POST Diagnostic Front Panel LEDs and Audible Codes A 12 B Password Security and Resetting CMOS Resetting the Password Jumper B 2 Clearing and Resetting the CMOS B 3 Using the CMOS Button B 3 Using Computer Setup to Reset CMOS B 5 C Drive Protection System DPS Accessing DPS T...

Page 5: ...f the computer From the Survey tab there is access to several categories of information about the computer Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key Use HP Insight Diagnostics to determine if all the devices installed on the comp...

Page 6: ...optical drive before booting to the hard drive Refer to the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information 4 When prompted press the Y key if you want to operate in Safe mode or any other key if you want to operate in Regular mode Regular mode is the default mode if no keys are pressed within the specified time frame If the screen remains blank after ...

Page 7: ...r and processor information Communication Shows information about the computer parallel LPT and serial COM port settings plus USB and network controller information Graphics Shows information about the graphics controller of the computer Input Devices Shows information about the keyboard mouse and other input devices connected to the computer Memory Shows information about all memory in the comput...

Page 8: ...s to choose from Quick Test Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode Complete Test Provides a predetermined script where each hardware component is fully tested There are more tests available in the Interactive mode but these require user intervention Custom Test Provides the mo...

Page 9: ... the Log tab and click the Error Log to display more detailed information and recommended actions Status Tab The Status tab displays the status of the selected tests The type of test executed Quick Complete or Custom is also displayed The main progress bar displays the percent complete of the current set of tests While testing is in progress a Cancel Testing button is displayed for use if you want...

Page 10: ...e error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Failed Count is the number of times the test has failed The Error Code provides a numerical code for the failure The error codes are defined in the Help tab The Clear Error Log button will clear the contents of the Error Log Help Tab On the Help t...

Page 11: ...t corner of the tab 3 Select Save to the floppy or Save to USB key 4 Enter a file name in the File Name box and click the Save button An html file will be saved to the inserted diskette or USB HP Drive Key 5 Print the information from the storage device used to save it To exit HP Insight Diagnostics click Exit in the upper right corner of the screen then remove the Documentation and Diagnostics CD...

Page 12: ... applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Restoring the Software The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus CD See the documentation included with the Restore Plus...

Page 13: ...st POST at startup refer to Appendix A POST Error Messages Safety and Comfort Å WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety Comfort Guide on the Documentation and Diagnostics CD and available on the Web site at www hp com ergo for more information on choosing a workspace and creating a...

Page 14: ...ormation If the screen is blank plug the monitor into a different video port on the computer if one is available Or change out the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the har...

Page 15: ...and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly Be in front of your computer when you call Write down the computer serial number and product ID number and the monitor serial number before calling Spend time troubleshooting the problem with the service techni...

Page 16: ...ST Error Messages for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspe...

Page 17: ... video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the defa...

Page 18: ...y mode System has locked up Restart computer ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Computer date and time display is incorrect RTC real time clock battery may need to be replaced Connecting the computer to a live AC outlet prolongs the life of the RTC...

Page 19: ... performance is experienced Processor is hot 1 Ensure airflow to the computer is not blocked 2 Ensure fans are connected and working properly some fans only operate when needed 3 Ensure the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Pro...

Page 20: ...he computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Processor thermal protection activated A fan may be blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fa...

Page 21: ... 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the s...

Page 22: ... flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Processor thermal protection activated A fan may be blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open h...

Page 23: ...ood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device t...

Page 24: ... File Properties Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive Diskett...

Page 25: ...the following command at the MS DOS prompt FORMAT A F 1440 Disk may be write protected Open the locking device on the diskette Diskette write control is enabled Enter Computer Setup and enable Legacy Diskette Write in Storage Storage Options A problem has occurred with a disk transaction The directory structure is bad or there is a problem with a file In Windows XP right click Start click Explore ...

Page 26: ...tte Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable diskette boot in Storage Boot Order 2 Run Computer Setup and enable diskette boot in Storage Storage Options Removable Media Boot Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer S...

Page 27: ...e and select a drive Select File Properties Tools Under Error checking click Check Now Drive not found identified Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems section If the system still does not recognize the new device check to see if the device i...

Page 28: ...d party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed 3 Install system files for the appropriate operating system System files missing or not properly installed 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using Fdisk If NFTFS formatting use a third party reader to evaluate the drive If FAT32 format...

Page 29: ...imited Warranty for terms and conditions Computer seems to be locked up Program in use has stopped responding to commands Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems Continued Problem Cause Solution Solving MultiBay Problems Problem...

Page 30: ...led or energy saver features are enabled Press any key or click the mouse button and if set type your password System ROM is corrupted system is running is Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide on the Documentation and Diagnostics CD for more in...

Page 31: ...patible with the monitor 1 Restart the computer and press F8 during startup when you see Press F8 in the bottom right corner of the screen 2 Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 In Windows Control Panel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution Blank screen and the power LED flashes Red five times o...

Page 32: ...rd failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cab...

Page 33: ...u button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Monitor video cable is disconnected Connect the video cable between the monitor and computer ÄEnsure that the computer power is off while connecting the video cable Out of Range displays on screen...

Page 34: ...ital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor...

Page 35: ...ct Sounds and Audio Devices 2 On the Audio tab select a device from the Sound Playback list 3 Click the Advanced button and select the Performance tab 4 Set the Hardware acceleration slider to None and the Sample rate conversion quality slider to Good and retest the audio 5 Set the Hardware acceleration slider to Full and the Sample rate conversion quality slider to Best and retest the audio Sound...

Page 36: ...re Enable digital CD audio for this CD ROM device is checked Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute check box...

Page 37: ... for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Solving Audio Problems Continued Problem...

Page 38: ...ess of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints g...

Page 39: ... 3 Select Shut down 4 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Wireless device error 1 Check the software if available for device s...

Page 40: ...ter Shut down the computer using the keyboard 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the up or down arrow key to select Shut Down and then press the Enter key 3 Use the up or down arrow key to select the Shut Down option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of the c...

Page 41: ... power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Mouse roller ball is dirty Remove roller ball cover from the bottom of the mouse and clean it with a mous...

Page 42: ...ecurely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the...

Page 43: ...ause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the compu...

Page 44: ... ten times Beeps stop after fifth iteration but LEDs continue flashing Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Hardware Installation Problems Continued Problem Cause Solution ...

Page 45: ...t Start Control Panel 2 Double click Network Connections 3 Double click Local Area Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby Network driver does not detect network controller Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network...

Page 46: ... loaded Reinstall network drivers See the Network Internet Communications Guide on the Documentation and Diagnostics CD System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode See the Network Internet Communications Guide on the Documentation and Diagnostics CD Diagnostics reports a failure The cable is not securely connected Ensur...

Page 47: ...onfigure the network controller Network controller stopped working when an expansion board was added to the computer Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board w...

Page 48: ...Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprog...

Page 49: ...y standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may n...

Page 50: ...e at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Memory Problems Continued Problem Cause Solution Solving Processor Problems Problem Cause Solution Poor performance is experienced Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operat...

Page 51: ... enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order CD ROM or DVD devices are not detected or driver is not loaded Drive is not connected properly or not properly configured Se...

Page 52: ... such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device...

Page 53: ...ange the default drive letter for the Drive Key in Windows XP The computer boots to DOS after making a bootable Drive Key Drive Key is bootable Install the Drive Key only after the operating system boots Solving Front Panel Component Problems Problem Cause Solution A USB device headphone or microphone is not recognized by the computer Device is not properly connected 1 Turn off the computer 2 Reco...

Page 54: ... Internet Access Problems Problem Cause Solution Unable to connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem Verify the connections are correct using the quick setup documentation Web browser is not set up properly Verify that the Web browser is installed ...

Page 55: ...t IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with your Web browser This is useful for having your browser remember some specific information that the Web server can later retrieve In Windows XP 1 Select Start Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Cannot automatically ...

Page 56: ...ck System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instructio...

Page 57: ...ftware Problems Problem Cause Solution Computer will not continue and no HP logo screen has appeared POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared System fi...

Page 58: ...To locate a reseller or dealer near you visit www hp com If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation and Diagnostics CD for technical assistance ...

Page 59: ...sages Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests...

Page 60: ...essage Probable Cause Recommended Action 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password Security and Resetting CMOS 5 If the message disappears there may be a problem with the expansion card 6 Rep...

Page 61: ...clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 T...

Page 62: ... Setup or Windows utilities 2 Ensure memory modules are correctly installed 3 Verify proper memory module type 4 Remove and replace the identified faulty memory module s 5 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD informa...

Page 63: ... controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 404 Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X 1 Remove a...

Page 64: ...Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan...

Page 65: ...cted Reinstall tape drive or press F1 and allow system to reconfigure without the drive 611 Primary Floppy Port Address Assignment Conflict Configuration error Run Computer Setup and check the configuration in Advanced Onboard Devices 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal gr...

Page 66: ...the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both ex...

Page 67: ...ct Detected Device IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced Onboard Devices 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protectio...

Page 68: ...rly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA1 and SATA 2 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor Invalid E...

Page 69: ... Setup and Diagnostic utilities System will not boot without fan CPU fan not installed or disconnected in VSFF chassis 1 Open hood press the Power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the heatsink is properly seated and installed 2 If the fan is plugged in and the heatsink is properly...

Page 70: ...k for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes every two se...

Page 71: ...not spinning make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 If fan is plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service provider Red Power LED flashes three times once ever...

Page 72: ...rs the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth it...

Page 73: ... times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image See the Boot Block Emergency Recovery Mode section of the Desktop Management Guide on the Documentation and Diagnostics CD for more information 2 Replace the system board Red Power ...

Page 74: ...continue until problem is solved 10 Bad option card 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board Diagnostic Front Panel LEDs and Audible Codes Continued Activity Beeps Possible Cause Recommended Action ...

Page 75: ...system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the sys...

Page 76: ...u access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer there are two methods for clearing that password so you can gain access to the information on the computer Resetting the password jumper ...

Page 77: ...e system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Ä CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide o...

Page 78: ...ernal devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Å WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Ä CAUTION When the computer ...

Page 79: ... are needed later Back up is easily done through Computer Setup See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for information on backing up the CMOS settings 4 Locate press and hold the CMOS button in for five seconds Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected CMOS butt...

Page 80: ...Utilities menu When the Computer Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Ad...

Page 81: ...use this information to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test...

Page 82: ...Computer Setup Utilities menu File Storage Security Power and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When ...

Page 83: ...s utility 1 1 diskette problems 2 12 Drive Key problems 2 41 Drive Protection System DPS C 1 E error codes A 1 F flashing LEDs A 12 front panel problems 2 41 Full Boot A 1 G general problems 2 6 H hard drive problems 2 15 hardware installation problems 2 30 helpful hints 2 4 I Insight Diagnostics 1 1 Internet access problems 2 42 K keyboard error code A 5 solving problems 2 27 testing 2 4 L LEDs b...

Page 84: ...er problems 2 26 problems audio 2 23 CD ROM and DVD 2 39 diskette 2 12 display 2 18 Drive Key 2 41 front panel 2 41 general 2 6 hard drive 2 15 installing hardware 2 30 Internet access 2 42 keyboard 2 27 memory 2 37 minor 2 4 mouse 2 28 MultiBay 2 17 A 9 network 2 33 optical drives 2 39 power supply 2 10 printer 2 26 processor 2 38 software 2 45 processor problems 2 38 Q Quick Boot A 1 R resetting...

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