Service and Support
HP Technology Services
HP Technology Services offers you technical consultants and support expertise to solve your most
complex infrastructure problems. We help keep your business running, boost availability, and avoid
downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
HP Foundation Care services deliver scalable support-packages for HP industry-standard servers and
software. You can choose the type and level of service that is most suitable for your business needs. New
to this portfolio is HP Collaborative Support. If you are running business critical environments, HP offers
Proactive Care or Critical Advantage. These services help you deliver high levels of application availability
through proactive service management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, HP can work with you to tailor a service solution for your unique
support requirements using broader services portfolio of Foundation Care and Proactive Care.
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services
3-Year HP 24x7 4 hour Response, Proactive Care
Helps optimize your systems and delivers high levels of application availability through proactive service
management and advanced technical response. A skilled Technical Manager will own your query or issue
end to end until resolved, delivering a single point of contact for you
OR
3-Year HP 24x7 4 hour Response, HP Collaborative Support
Provides problem resolution support across the stack of HW, firmware, and HP and 3rd party SW. In case
the issue is with 3rd party SW, HP does known issue resolution. If HP cannot solve the issue, it will contact
the third-party vendor and create a problem incident on your behalf
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-8232ENW.pdf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware or software
is installed smoothly, efficiently, and with minimal disruption of your IT and business operations
QuickSpecs
HP Dynamic Smart Array Controllers
Service and Support
DA - 14343 Worldwide — Version 13 — September 20, 2013
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