HP A000 series Support Manual Download Page 4

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Prodigy Internet Services

1-800-213-0992 — www.prodigy.com

Quicken Basic (Intuit)

1-900-555-4688 — www.intuit.com

Veritas

(only CD-RW and DVD+RW/+R models)

www.veritas.com

Yahoo! — User Support

www.yahoo.com

Troubleshooting

For help on problems you may be experiencing when you
install your PC, refer to the following pages for possible
solutions.

Symptom

describes the sign or warning message for the

type of problem.

Problem

identifies one or more reasons why the symptom

may have occurred.

Solution

describes what you should do to try to solve the

problem.

Look up the description of the symptom or problem, and try
the solution listed. Some of the symptoms listed may not
apply to your PC. For problems relating specifically to the
monitor or printer, refer to the equipment documentation.

Display (Monitor)

NOTE:

If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the

common causes and solutions listed in this table.

Symptom Problem Solution

Monitor power cable is not
connected to the monitor or
to the wall outlet.

Reconnect the power plug on the back of the monitor and on the
wall outlet.

Screen is blank, and monitor
power light is not lit.

Monitor is off (not
turned on).

Press the On button on the front of the monitor.

Screen saver is enabled.

Press any key or move the mouse to make the screen display visible
again.

PC is in standby mode.

Press the Standby button (select models only) or press the Esc key
on the keyboard to resume from standby mode.

PC is in hibernation mode or
is off.

Press the On button to turn on the PC.

Screen is blank.

Monitor connector cable is
not properly connected to
the back of the PC.

Inspect the monitor video connector for bent pins. If no pins are
bent, reconnect the monitor connector cable on the back of the PC.

Hard Disk Drive

Symptom Problem Solution

PC seems to be locked up
and not responding.

Program in use has stopped
responding to commands.

Use the Windows Task Manager to close any programs not
responding or to Restart the PC:

Press the Ctrl, Alt, and Delete keys on the keyboard at the
same time.

Select the program that is not responding, and click

End Task

Click

Shut Down

, and then click

Restart

If this does not work, press the On button for 5 or more seconds to
turn off the PC. Then, press the On button.

Summary of Contents for A000 series

Page 1: ...t Name ______________________________________________________ Model Number _____________________________________________________ Product Number ____________________________________________________ Serial Number ______________________________________________________ Purchase Date ______________________________________________________ Operating System ________________________________________________...

Page 2: ......

Page 3: ...d guides you through options to resolve software issues Click Start All Programs PC Help Tools 3 HP Customer Care Web support For Product information driver updates troubleshooting and much more go to www hp com support 4 Chat online with qualified support specialists using HP Real Time Chat Available through the Help Support Center on your PC 5 If you have not solved the problem call HP Total Car...

Page 4: ... wall outlet Reconnect the power plug on the back of the monitor and on the wall outlet Screen is blank and monitor power light is not lit Monitor is off not turned on Press the On button on the front of the monitor Screen saver is enabled Press any key or move the mouse to make the screen display visible again PC is in standby mode Press the Standby button select models only or press the Esc key ...

Page 5: ...er installation or is not detected Keyboard batteries are low or empty Replace the two AA alkaline batteries in the wireless keyboard then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard Refer to the documentation that came with your wireless set Mouse connector is not properly plugged into the back of the PC Turn off your PC using the keyboard 1...

Page 6: ...al operation If your PC works improperly or stops because of the software you may be able to repair it The Software Repair Wizard select models only is an icon on the desktop or in the Organize software program or in the Help and Support Center To start the wizard click the icon or click Start choose All Programs PC Help Tools and then click Software Repair Wizard Use the Software Repair Wizard to...

Page 7: ... Driver Recovery If the problem with the PC seems to be with only one program or one driver it may be that the application program or the driver program is damaged You can reinstall individual factory installed application programs and driver programs by using the HP Application Recovery program select models only see Application Recovery System Recovery Use the HP PC System Recovery program as a ...

Page 8: ...your PC hard disk drive if the software becomes corrupted or is accidentally erased Using Recovery CD DVD Creator Make recovery CDs or DVDs for your PC by using the HP PC Recovery CD DVD Creator program before you experience any problem The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number The discs set contains the operating ...

Page 9: ...tor program You cannot make System Recovery CDs after you remove the system recovery partition You must create burn the Recovery Tools CD before you can use it To Create or to Start the Recovery Tools CD 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help Tools 4 Click HP PC Recovery Tools CD The tools window appears 5 Follow the onscreen instructions Store the Recovery Tools CD in...

Page 10: ...overy discs to reinstall the operating system and software on the hard disk drive See System Recovery Using Recovery Discs Make your own recovery discs CDs or DVD before you need them see Creating Recovery CDs DVDs You can also make the Recovery Tools CD This CD contains utilities that allow you to make changes to your hard disk drive see Using the Recovery Tools CD Starting System Recovery If the...

Page 11: ...rive and wait for the tray to open Insert recovery disc 1 and close the tray If the recovery disc is a DVD be sure to put the disc in a DVD drive 3 Turn off the PC If the PC works Click Start on the taskbar click Turn Off Computer and then click Turn Off Or Press and hold the On button approximately 5 seconds until the PC turns off 4 Disconnect all peripheral devices from the PC except the monitor...

Page 12: ...ardware warranty period In some cases HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty 30 days Availability of this program may vary depending on your country region Pick Up and Return Service HP will arrange to have your PC picked up and delivered to an HP Central Repair Center We pay for...

Page 13: ...NT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region where HP or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty Ho...

Page 14: ...g parts or supplies not supplied by HP d improper site preparation or maintenance e virus infection f loss or damage in transit or g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country region YOU SHOULD MAKE PERIODIC BACKUP COPIES...

Page 15: ...ip approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact the HP and the fault diagnosis identifies that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and document...

Page 16: ... materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement It is your responsibility to contact non HP manufacturers or suppliers for their warranty support Software Technical Support Software Technical Support for your HP Software HP pre installed third party software and third party software purchased from HP is avail...

Page 17: ... to you in this EULA e Freeware Notwithstanding the terms and conditions of this EULA all or any portion of the Software Product which constitutes non proprietary HP software or software provided under public license by third parties Freeware is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreeme...

Page 18: ...AGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DA...

Page 19: ... EMC requirements for Radio equipment ETSI 300 328 Technical requirements for Radio equipment Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and the R TTE Directive 1999 5 EC and carries the CE Marking accordingly This device complies with Part 15 of FCC rules Operation is subject to the following tw...

Page 20: ...device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference ...

Page 21: ...he date and time it is sent identification of the business or other entity or individual sending the message the telephone number of the sending machine or such business entity or individual ENERGY STAR Compliance Products marked with the ENERGY STAR logo on the packaging box qualify with the U S Environmental Protection Agency s ENERGY STAR guidelines for energy efficiency Products with the ENERG...

Page 22: ...gnifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment AC Power Safety Warning WARNING Install the computer near an AC outlet The AC power cord is your PC s main AC disconnecting device and must be easily accessible at all times For your safety the p...

Page 23: ...nected to the product be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPA 70 provides information with regard to proper electrical grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of groundin...

Page 24: ......

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